Levi came by to install a tankless water heater, whole home water filtration system, and a smart water shutoff valve. He was conscientious, professional and friendly the entire time. I would be happy to have him back at our home anytime. Re: Legacy as a company, we have been customers for a few years now after they first did our HVAC. I find the company to be reliable and easy to work with, and I trust them with the maintenance of the major systems in our home. read more

Predatory service calls and price gauging. Previously a customer of Michael's plumbing but with the sale to Legacy, thought I'd schedule a service call to have a kitchen faucet installed and reseal the kitchen sink. This is a job I could do myself, but I wanted them to take a look at a couple of the lines installed by Michael's in the spring following a complete repipe of the house. Scheduled a service call a week in advance, specified what was needed, and was told the cost would be for labor hrs (minimum 1hr) plus cost of any additional materials. The day of the service call rolled around and legacy called to say they were on the way. The callerID read Hoffman Plumbing (another plumbing company acquired by legacy) and the plumber stated he was on the way to provide a quote. He then stated he's too busy today to do the work that was scheduled in advance but would come out to do the work still that afternoon for $647. (Mind you this is a 1hr task plus follow up of warranty that legacy was honoring). It was obvious the employee dispatched had no interest in doing the job on a Friday afternoon and required the work for over 4x what Michael's used to charge. Called the office requesting a callback and explanation as I had scheduled around the work. Never received a call. Had Savage and Sons come out the following Monday who completed the work at $150/hr rate and did the winter reset of the landscaping in the same trip. It's sad as legacy previously also had fair pricing before they started acquiring competitors. read more

Got the furnace manometer inspected with Chris Hernandez, highly recommended. He was really great to talk to and did a thorough inspection. read more

Legacy - Heating & Air Conditioning/HVAC Near Me - Reno, Nevada

This rating is based on a negative initial contact experience w the company and not any actual work done. I think other Yelpers should know what to expect if they request & get a contact from this co., so here goes: I submitted a request through Yelp for an electrical estimate and received a call almost immediately--before I'd even had a chance to check the company's reviews. The caller sounded almost human but appeared to be an AI agent, with no upfront disclosure. There were even what sounded like simulated call-center voices and typing noises in the background. I would have been willing to speak with an AI agent, but I'd prefer being told that's who--or what--I'm talking to. The charade felt unnecessary. I proceeded with scheduling an estimate, only to learn at the very end that there was a $99 fee to send someone out, which could be credited toward work ordered later. That information should come at the beginning, before taking someone through the appointment-setting process. I'd prefer to see if there are highly rated pros willing to give free estimates before considering a company that wants to charge an upfront fee before any work is even done or I get a chance to evaluate/speak to the person who comes out. My feedback is simple: disclose that the caller is AI and explain the $99 visit fee upfront. Customers should have that information before deciding whether to proceed. Repeat: I haven't used their electrical services, so this review is strictly about the initial contact and scheduling experience. The immediate response was convenient, but the lack of transparency left a poor first impression. read more

Legacy Air is an amazing company! Thank you for sending the kind and knowledgeable Jesse R. to replace the garbage disposal quickly and efficiently. He did a thorough job checking to make sure everything was installed correctly and really knows what he is doing! A shout out also to the nice lady who answered the phone at Legacy yesterday and worked hard to fit me in as a new customer for a appointment before the weekend. I will defiantly use Legacy again and pass on the company's name to friends and family for any plumbing issues they might have. Thank you again Legacy! read more

Chris V. Fantastic! Very professional, helpful friendly. We are so pleased...If we ever need a plumber again, we know who to call!

Placed a service request at 5PM and was provided with an 8AM -10AM service window for the following morning. Walter, the electrician, showed up early in that time window. He was professional, friendly, and patiently answered my various questions. His diagnosis was thorough and he had us back in business in less than an hour. He charged the minimum service fee that they offer ($350), and although that is a lot of money, we wanted to be sure the job was done right, which it was. Very grateful for the fast response and quality service. read more

EDITED REVIEW: changing from 1 Star to 4.5 Stars (if there 1/2 Stars) :) While I had a negative experience 1 time out of roughly 3 years of service with this company, I realized no one is perfect, they made a mistake, and they made GOOD on it by having the GM contact me to work on a solution. We DID! I would recommend them and am keeping my maintenance agreement with them going forward. If you have an older unit that has outlived it's time, parting out fixes can buy you time, but eventually I know I will need a new system. Hope this helps if you are reading! read more

Chris V came out to give a quote on our broken pipe and was able to work with us on price

We were in Home Depot and saw a table at checkout promoting a $4 Heating and A/C tune-up special (normally $29), with a six-month no breakdown guarantee. At that price, how can you lose? Well, we found that out pretty quickly. After a little issue with scheduling (we booked for a weekend but they rescheduled for a weekday), the Legacy technician arrived, looked at our old furnace, and said he wasn't really familiar with the electronic filter, but everything seemed OK, no required maintenance or upgrades at this time. Two months later, the furnace was working sporadically, so we called back because of the "guarantee." The same technician came out, didn't fix anything, and said we could reset a switch and/or clean a sensor ourselves if it happened again. And, we were charged an appointment fee. After digging up the Home Depot flyers (see pics), we called back to say the visit should've been free based on the promotion. That started a series of calls with various people over a week saying they weren't familiar with the details of the promotion and they'd have to call us back. We even went back to Home Depot to speak to the salesperson (best attitude and customer service of all the people we talked to), and finally got a call back from a manager, who did issue a refund, but only after saying it like he was doing us a favor. Terrible experience overall. Absolutely not calling them for any future service or replacement needs. Two stars instead of one only because some of the people we talked to were nice, just not really helpful. read more

Legacy - Heating & Air Conditioning/HVAC Near Me - Reno, Nevada

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Jack and Isaac were very knowledgeable and helpful with all the questions I had. Highly recommend!

Nick fixed a problem from the previous technician. He was prompt, friendly, and knowledgeable. I appreciate his experience and that he fixed the problem. High five to you!!! Lili deserves a shoutout too. I was quite frustrated with the tech that was out a few days prior to Nick. She listened to everything I had to say and quickly took action to remedy my frustration. I really appreciate that she actually listened. Thank you!!! read more

Will with Legacy Air was very knowledgeable, helpful and resolved my tankless water heater in minutes! I highly recommend Will and Legacy Air! read more

Nick was sent to us through our request for help with our attic heating/air conditioning unit, which wouldn't turn on last week. The professional service, information he gave us on the unit, and his obvious passion for his work was unparalleled to any other technician we had called for service. We would certainly not hesitate to call Hoffman for any further issues. Our only other comment is directed to Hoffman/Legacy - we booked an appointment through Hoffman but started getting texts, emails from Legacy. That was very confusing and the company needs to let customers know that these two companies are related. read more

We had a great experience with Brandon. We reserved a time from 8am-10am and he arrived no later than 8:30 which was perfect! They also called/texted updates with the time. Brandon was very knowledgeable, friendly and helpful. He gave us tips on how to maintain and what needed to be replaced or fixed asap in our heating system. We are looking forward to working with him and Legacy air in the spring for our air conditioning tune up as well. read more

DO NOT USE THIS COMPANY!!!! I bought a water heater through Home Depot who contracted with Legacy. The job was a complete disaster ending in my gas line improperly connected, the wrong water heater installed and multiple attempts by me to correct all the issues. Plus they are improperly billing and overcharging. read more

The service I received from Legacy was outstanding! I have had ongoing issues with my Rinnai tankless hot water heater for over 5 1/2 years in my new home. I have had regular maintenance, cleaning, flushing, even including having a Controller installed on this fairly new unit, but I continued to have hot water problems. One time I had no hot water for eight days in a row. This past Tuesday I had guests; there was no hot water for showers, nor to wash dishes. I called Legacy Air and spoke with Leslie who was extremely helpful; plumber Alex Church came out soon after my call. Alex spent two hours troubleshooting the problem; he determined that when the unit was installed, the factory set program was never changed. He reprogrammed the factory default and disconnected the controller which I never needed. Alex did not charge me for this fantastic help, and he called me two days later to make sure that everything was working correctly. I have very high regard for Alex Church's knowledge, competence, and absolute thoughtfulness. Thank you so much, Alex, for your excellent service. Sincerely, Teresa Del Sarto Reno, NV read more

I have had 3 A/C maintenance appointments scheduled and cancelled by this company beginning May 5, 2026. I won't be trying their services again. It's June 19 and they have "appointment windows" in July/Aug. Why bother? If I run into a problem, I'll be calling someone else. read more

Working with Legacy has been great so far! Prompt response times and a very attentive coordinator got us taken care of quickly. There were a few minor issues with our experience but were quickly addressed and taken care of above and beyond expectations. read more

Undependable. They have cancelled 6 or 8 maintenance appointments, over the last 6 months which was already paid for. Initial insulation was amazing but when it came to following up on their maintenance plan, they flat on their face would not recommend this company. Lots of promises no follow up. Nothing but bad excuses. only giving them 1 star because the furnace and air work properly so the install was good. read more

Robert and Jose did a wonderful job getting our AC replaced and back up and running. They were both very professional, knowledgeable, and courteous throughout the entire process. They explained everything clearly, worked efficiently, and made sure everything was running perfectly before they left. We truly appreciate their hard work and excellent customer service. Highly recommend! read more

Everything went well! I will definitely call them again! I called at least three other what they could come out right away and help me with the heat I explained my situation as a disabled person to legacy and they came out! Need more read more

Called to schedule for someone to take inspect an electrical outlet that is not working from Legacy Air, Plumbing and Electrical. Unsure about the service for HVAC & plumbing, but the electrical dept sucks. They scheduled the time frame from noon to 5pm. Received the notification of the appt (although the text they sent had weird numbering. That should've been a sign of incompetency). By 5pm, they never showed. Called dispatch and they informed me the technician went home. REALLY? No one bothered to contact me to notify of this cancellation? What a waste of time. Terrible way of conducting business. I will not be supporting a company that has no regards to their customers time. Disappointing. read more

Legacy - Heating & Air Conditioning/HVAC Near Me - Reno, Nevada

Nick is an honest, hardworking, and pleasant individual. He was very helpful. He explained things well.

Great service. Justin was prompt, knowledgeable, and able to do the work needed today so I didn't have to wait or miss work. Highly recommend twice per year maintenance package to keep your furnace and A/C functioning properly. read more

Legacy - Before furnace was cleaned. - Heating & Air Conditioning/HVAC Near Me - Reno, Nevada

I started the process of getting a quote from legacy. Their automated system told me that somebody would be able to come the next day. A minute later, they emailed me that they have no electricians working in the Reno area. How can they tell me that they're going to give me an appointment for a quote inspection and then tell me that they suddenly don't have anybody working in Reno? This is really a bad way to run a business and doing a service to people who try and get them to do what they advertise they will do. I totally do not recommend this company. read more

Horrible, waited for my appointment between 12-2 and they canceled at the last minute without any prior warning.

Robert and Miguel are great. They are both very professional and took the time to make sure that everything are working before leaving.

LEAGACY Cooling-Heating-Plumbing-Electrical accomplished an excellent job installing our new furnace and compressor. Robert and Jose were very professional and knowledgeable. read more

Great service, great price. They did what they said they were going to do, when they said they were going to do it. No unexpected charges. Highly recommended. read more

We needed a brand new system. We knew it was coming our home is in South Reno off of Mt Rose Hwy still had the original system it lasted 30 years!! So, about 2 weeks ago we had a hot day around 80 degrees went to turn on the AC and the fan was not coming on and not blowing cold air. We finally decided to get quoted for a new HVAC. We got quotes 2 years ago and the pricing was way too high around 23k-28k. Thankfully we waited pricing has dropped a little and we were able to get a good deal under 18k. So we signed on the dotted line. The install went flawless with the team here in Reno. They were wonderful, nice, answered any and all of our questions. Everything has been working flawlessly. I will update when we service our unit. read more

This place is an absolute joke. I had a $25,000 electrical job, booked a month in advance for today. Took a day off work. No one even shows up. After I call them, they transfer me to someone who tells me they schedule me for the las vegas (????) area, and that their electrical guy quit weeks ago lol I wish I was making this up. They at least could have told me this at any time wit5hin the last few weeks, but waited until I called them 90 min AFTER they were supposed to be here. What a complete waste of my time. STAY AWAY FROM THIS COMPANY read more

Lets just begin with the constant UPSELL. I had them do a hot water heater for me a year ago and they gave me a great price and did a good job. I called them last week to have them give me an estimate to replace a toilet supply line. What happened to the good ol' days of having a plumber come out, fix the issue and be done? No, its "we are sending out an estimator"... oh and its $99 for a QUOTE!!! the guy spends 30 minutes, under my house etc and then proceeds to try and sell my a package to have my entire house repiped, water filtration etc. I did not call you for that. I called for a toilet water supply line replacement. at which time i said I dont want new pipes. He then tells me they will call to schedule for MOnday. Mind you, i have 1 toilet in a multi person home. Not ideal. by end of the same day, NO CALL. So i call and im put on hold and told the scheduler Samantha will call me to schedule. Its Tuesday... still no call to schedule. I guess my toilet supply line project is just not $$$ enough for them and they cant be bothered to fix the issue. Thankfully, i have a firefighter neighbor that did it for FREE for me. This company is a joke. Unless you are spending big money, guess they dont want your business. I highly recommend finding a self employed Small business owner. Steer clear of these commercial companies. Legacy you SUCK. and its a bummer you bought Hoffman plumbing b'c they used to be decent. UPDATE: 1 WEEK LATER, NO CALL TO SCHEDULE. They dont want your business. Dont give it to them. read more

Appt to do season service of ac and heater, 29 apiece thru Home Depot. Basically I paid for the company to try and sell me new units, they didn't clean or service, told me I shouldn't get units serviced, we need new, funny thing is they both work great at this point. When I do need to buy new, legacy will not be the company I buy from read more

Just had an A/C tune-up from Justin with Legacy and he not only did a great job on that, but especially on evaluating my system according to system specs to tell me specifically what was at or nearing the end of its functional life. He was incredibly thorough and willing to answer any and all of my questions about repair vs. replacement. Really impressed with his low-key style instead of fast-pitch sales type guys. I'll definitely consider this company when I replace the system! read more

My AC went out on Tuesday. Legacy gave me an appointment for the next day at 6:00 pm. Justin came out and I can't recommend him enough! He was so polite, patient, personable and professional! He explained everything to me me above and beyond. He diagnosed the bad capacitor within minutes and was able to replace it and get my AC running immediately. I signed up for the maintenance program which is a wonderful peace of mind for me that I will always have my AC and heater running smoothly. This program also gives me a guarantee of an appoint within 24 hours if I ever have a problem. I'm so happy! Thank you Justin!! read more

Scheduled appointment with Legacy for appointment 9-10 am. I get email from Hoffman plumbing they are on the way at 9 am. Apparently legacy partners with Hoffman for Reno jobs. Tech never shows up. Dispatcher never returned calls. Not recommended read more

We were quoted $6600 for an assumed full days work. The job took no longer than one hour and we were not discounted any money. The quote included time, labor and the cost of replacement equipment. We didn't receive a full day of labor. At the very least we should have been credited that. We have a membership with Legacy that I am no longer interested in maintaining. They do not care for their customer or care to maintain relationships. I am so disheartened by their way of doing business. read more

We had a toilet wax ring that was discovered to be dripping by an HVAC tech who was Installing a new HVAC system for us. I called the Carson City Hoffman Plumbing office on a Friday morning as I had previously used them and was satisfied with their good work and fair pricing. I was told by the Hoffman Plumbing tech that came out to the house on that Friday afternoon that 7 months prior Legacy had purchased Hoffman Plumbing and the previous owner of Hoffman Plumbing was no longer with the company. When I booked the appointment for the tech I was told on the phone that there would be a $99 inspection fee that would be part of the total cost of the job if I elected to have the work done. The technician from Hoffman/Legacy was very professional. It took him a total of 30 minutes to replace the leaking wax ring on the base of the toilet after I showed him the video that the HVAC tech had taken while in the crawlspace of the drip. For the total 30 minutes that it took to remove the toilet, change the wax ring and reinstall the toilet I was charged $532. Needless to say for a 30 minute job being charged $532 I will never be using Hoffman/Legacy again or referring any of my friends to them. I live 20 minutes away from the Carson City office that I called for the installation. $532 for 30 minutes work installing a part with a retail cost of $5-$10 during normal business hours ??? read more

Was the first to respond to my Yelp request which was great. All set for the next day between 8 and 11. Rearranged my work schedule to get this repair done. On day of appointment almost an hour into my service window they cancel! read more