3 different occasions I've encountered major rudeness and I've never even had my nails done here. First time I walked in I asked if they had time for a pedi, all they said was no.. never gave me a time to come back or anything. plain and simple they didn't care to service me. 2nd time, I called to make an appt. the man on the phone was rude about putting me down, almost as if "you better not cancel" kind of deal. The day of my appt I called to reschedule for a couple hours later and the same man was very upset and said "NO I DONT HAVE 12 o clock you NEED TO COME AT 9!" Like what??? How do you force someone to come at a time they can't make... and speak to customers that way? Ew. I gave him a piece of my mind and hung up. This place doesn't deserve business. No wonder they have ow stars read more

The customer service by this people is the worse. The guy that was there took forever. Every time he would do something to get my nails done he would stand up and go for a mini break and attend the phone. Took him an hr an half to just do refill with color. Worse my mom never had the chance to get her done. Apparently none of the other people knew how to do the job. Just the guy. Besides he was rude and the type of customer service was given was the worse. They think people have their time plus do whatever they want in between each little thing take a damn break. Like come on! Better customer service, giving proper training to all your employees so you don't leave each customer half way then saying oh you didn't said what you wanted. Like you were told multiple times what we wanted. On top of it is over priced place and their nail polishes are f dry... how in the f you'll charge a person 48 dlls for a pedi classic damn pedicure! At least make your service better. If I'm paying for something at least make it worth it and efficient which this place lacks for it! I'll never returned to this place ever again! read more

Don't bother going to this place!!! The quality of their work is really poor. I gave them 2 chances and both times my nails looked horrible. read more

I went one day with my girls to get a Mani and a pedi. There were only two girls working so I thought they were not gonna be able to take us. Next thing you know they pick up the phone and out of nowhere a girl crawls out of the back seat of a parked car. She apparently was napping and just waiting for customers. This was really weird. So she comes in all groggy and mad ready to work on me. I did not stay. If people wanna nap during work hours it is not a well ran business. What a turn off :( read more

Today was my first time at this place and i loved it! Did a spa mani&pedi. Total was 53.00 w/ acrylics so not too bad. Pedicure looks amazing and i love it! If youre going to get spa pedi get it done wih Kay! Full set was done by Annie & she did an amazing job! All in all, this is defiintely the place I'll be going to from now on! Friendly staff, they make sure your nails are to your liking, and they go out of their way to give you a good experience. read more

My niece and I went to get our nails done December 30 and the guy (maybe manager) that works there made fun of us as we walked in and all his nail people laughed too cause we did not answer him. Actually, we had no idea he was talking to us so he kept saying "HOLA HOLA you speak -e English?" I was upset and still am after my friend wanted me to recommend a place i thought hmmm i forgot to write a review on this place. This discrimintaory guy needs to know that you CANNOT discriminate in order to maintain a business. I understand accents and I do not have one (second generation american) nor could I make out that he was speaking to us motioning we were next. His treatment of making fun of people who he thinks speak Spanish is horrible since this is a business. YOU do NOT make fun of people. FYI my niece and I were not speaking Spanish we were catching up since we had no seen eachother on years speaking...English. Just because our skin is brown and we have brown eyes, and brown hair he assumed we spoke Spanish then he laughed and all the girls laughed. This place needs to close they are discriminatory against brown skinned people who walk through the door. After he made fun of HOLA we left. FYI. business owner- the area where you have your business is 60%- 70% Hispanic read the demographics if you can read in English but hey I am NOT assuming nor am I judging. No but seriously, he was wrong for doing that and in all my years I have never witnessed this nor have I been of victim of this treatment until now. Beware clients if they laughed at us who knows what they think of when they see others. read more

This place is now called Crystal's nails. Total fail. I wanted a pedicure and I asked how long the wait would be and they said 20 minutes. 40 minutes later I was still waiting. I ended up leaving and will never go back. Bad customer service to tell every person that walks in that it is a 20 Minute wait when it's more like an hour. Tip to business: Be honest with a prospective customer, you are more likely to earn their long-term business this way, rather than saying what you think they want to hear. read more

Okay so it has been a while since I actually went to this salon but I was just reading an article about how unsanitary some nail salons are and it reminded me of my time at this place. I went to this place because it is close to my house and I really needed a pedicure. There were 2 people getting pedicures it looked like a father and daughter. I was the only one waiting. When the man finished his pedicure he got up from the spa chair, the woman summoned my over to the same chair immediately. She wasn't even going to sanitize the tub before she started my pedicure. I questioned her about it and she had me sit in another chair which probably hadn't been cleaned either. I should have just left the place but instead I stayed. Needless to say I never went back there again! read more