Three stars, easily. Maybe four, but maybe not. Allow me to explain…read more.. I was helping my son shop for a car - his was recently totaled, and in order to keep working, he needed a car asap. Legacy Auto Sales had a lot of listings for cars in his wheelhouse (price & mileage). It's about an hour drive for us, but with all those cars, we'd find SOMETHING reasonable. We met there to shop around... WELL! Upon arriving, we walked the lot together. I'd say a good one-third of the lot (maybe HALF the lot) was cars that were already sold. Many of the ones we came there to look at were sold. We talked to a nice sales guy and he explained that yeah, they sell fast. My problem was that we came all that way - the website STILL had them listed as for sale. Not cool. The owner figures he has other cars to sell that "are like those sold ones". Not cool. Update your stuff. Now, don't get me wrong - the folks here were real nice and down to earth. We found a couple options and they happily let us test drive whatever we wanted. After three rides, we realized that none of the cars we were looking at were cleaned or repaired. One absolutely reeked of smoke and...something else. Our sales guy said that they get them in from auction and put them on the lot right away. When you shop, you have to squint and pretend they're clean and fixed up, which is hard to do accurately. Had we bought a car, it would have been two weeks before it could get through their clean/fix process. That was a bit of a deal-breaker for us... we probably should have asked about that sooner before we spent hours there. Would I buy a car here? Perhaps. I think they need to get on top of their backlog of clean/fix and get ready-to-buy cars on their lot. I'm not keen on buying a promise. If I made a deal and 2 weeks later they didn't get the car up to snuff, I'da wasted my time. Others may have that luxury. My advice - call ahead to make sure the car you want is there.

So two years later and a couple of cross-half-the-country trips and the little car is doing fine…read more Of course there have been some repairs needed every once in a while, but we're still happy with the purchase and the dealership.

I have had my car in the lift three times in the shop and over a year and a half and every time…read morethey find something else wrong after I've asked him to do a full inspection. Check my swaybar links. check any pads that need to be replaced and they have not done any of this after $5000 worth of I come to find out that replaced one swaybar link bolt and did not replace the other after. I asked to replace both of them I had a car warranty on it and they were supposed to replace the oil pan gasket and never replaced it and let my warranty run now and now wants to charge me for the oil pan gasket replacement. You also fixed my power steering, but yet you didn't inspect your entire mechanism and three weeks later to gasket broke on tank so that should've been inspected at the same time when I paid for that to be repaired so you know what I think I'm gonna have to find a new mechanic

Do NOT go to K&F auto for anything. The owner Brandon is dishonest as hell. He called me and said…read morethe "wires on the inside of the tire were showing" and that I needed a brand new tire. He said according to his insurance it can't be plugged. He wasn't expecting me to say ok I'll be there in 2 min to check it out. I got there and took pics of it. There are no wires showing and he changed his story about it being able to be plugged as well. He then said "I'll do whatever you want but for insurance purposes I'll have to have you sign off on it in order for me to plug it." He wasn't worried about the integrity of the tire at all because when I went to pay the $40+ for the patch all I signed was the bill. I didn't sign anything specifically stating that I had him patch an "un-patchable" tire.

I was driving from Florida to Muskego and had a message come up on my new truck saying that I had…read more115 miles before the truck would shut down and not go over 5 miles. It was a DEF sensor problem or something like that but the bottom line is it was going to leave me stranded in the middle of nowhere. I did Internet and pulled up Griffin and spoke to Joe from the service department. He not only spent the time to walk me through a couple of potential solutions, but he texted me some information and contacted me after hours to make sure everything had been done as far as we could. They agreed to let me get to the dealership and see me in the morning. Thank you so much for going above and beyond.!

My brother purchased a 2024 Dodge Durango Hell Cat on Saturday August 17th. My brother is bipolar…read moreand suicidal. I called the dealership to inform the GM Mike, of my brother's mental state. I gave Mike the following facts; that he was just involved in a roll over accident, going over 100mph on the shoulder 2 days prior, was arrested twice in those 2 days for driving under the influence and just got out of a mental hospital. The GM Mike noted that he could tell something was off with him. I also provided my brother's Facebook info so he could see I was not lying. I asked the GM Mike not to sell him the car, because my brother is a danger to himself and others. At the time of this call, my brother did not take delivery of the car and was still on the lot. They sold my brother the 95k car, took his 33k cashiers check and committed bank fraud. My brother is unemployed and is not employable in his current state of mind. Somehow my brother was approved for a 60k loan with no proof of income? On the way back from Wl my brother received another moving violation ticket in Kane county. The brand new car broke down on the highway and is currently back in your possession. I have called the dealership several times, my father has called and my cousin has called, with no phone call back. My brother is currently in another mental hospital and is under the impression that a loaner from your dealership is going to be delivered to him at Lake Behavioral Hospital in Waukegan. This is a lawsuit waiting to happen. You knowingly sold a car to a mentally unstable person, without proof of employment. You have possession of the vehicle and the first payment has not been made. There is no reason to give this vehicle or any vehicle to my brother.

i would rate it below zero. this man should not sell cars at all. he is sooo dishonest and rude. he…read moreis a very bad represenitive for the city of delavan. he also says he does car fax well if the car we purchased had car fax it couldnt be sold in a junk yard. do not buy from this place at all. go to janesville there honest over there.

Worst experience in my 45 years buying cars! Never ever had a dealership treat me so awfully…read more Swearing and degrading comments. Bc we bought a "unique" vehicle...2005 with 51k miles. All the reviews are probably accurate

Free loaner car, quick repair time (with updates during the repair), and very friendly! Every…read morereason to get a car repaired here! I highly recommend Butch's!

I've seen Maaco do better…read more Last year they ripped off my bumper towing my car. Which wasn't a huge deal and I was grateful they didn't try and dodge me and refuse to pay for a replacement. But in retrospect it would've been a better idea because the product I got along side the after service has just been awful. I'm going to break this into two sections being I've done waited a a year to write this. 1. Being the drop off. I had to drive roughly 2 hours to get to their shop location and when they did provide a loaner (again) thankful for. Though the staff where somewhat hostile. Anyways, it turned out the car they gave me, should've been a lawn decoration rather than a car. It ran like garbage shook on the highway and darted to the left when breaking. The check engine light was on, along side the ABS light and ALL 4 tires where different brands which is unsafe at best and the windshield would rattle above 5 mph. Not to mention it was so loud my ears sometimes rang when I got home. But hey! It got 26 mpg! 2. Getting my car back. I was ecstatic to have gotten my car back but even picking up, nothing was right the paint color didn't match, they left my fog light just unattached plus there was overspray one the chrome trim and headlights which I was able to remove. Later I'd found out it was damaged and leaking which they refused to replace. A couple months down the line I noticed it was picking up TONS of rock chips much to easily and paint was just peeling off every corner of the bumper. Though they where happy to repair it the first time around they fixed it pretty quick but didn't address the cracked nose, telling me I hit something. Later more and more pealing became a issue and I found out they didn't bother to sand the USED bumper they got and rather just painted right over it, along side the bumper screws. (Many of which turned out they lost anyways and didn't bother replacing.) making sometimes the bumper rattle on the highway. I'd contacted them about the whole thing and they agreed to again fix some of the issues though I ended up pulling out due to health issues. I haven't visited them since and I'd prefer to not visit them ever again. I hope this'll change your mind and maybe you'll choose Maaco over these folks.

I had a very disappointing experience with this dealership. I purchased a used car that broke down…read moreafter just two days of normal use. When I contacted them to explain the situation, they refused to respond. I took it to another repair shop and they tried their best, however it was ultimately deemed irreparable. Finally got ahold of Zach 2 months later. There was no effort to remedy the issue or discuss any reasonable solution. They did offer to charge me $50.00 an hour to look at it AFTER telling me it had a catastrophic electrical failure. It felt like once the sale was complete, customer service no longer mattered. I understand that used cars can come with risks, but a vehicle failing almost immediately raises serious concerns about how it was inspected or represented before sale. I would strongly caution others to be very careful when considering buying a vehicle from this dealer. Make sure to get an independent inspection and understand exactly what you're getting into, because support after the purchase will not be there.

Run, don't walk, as far away from this "dealership" as you can. They will sell you a pile of crap…read morevehicle that gives you nothing but issues within a matter of days of driving it off the lot. The slogan listed on their website states "Driven to move you," however a more honest and accurate slogan would read "We run thick oil in our vehicles and cross our fingers that it makes it off the lot." These schmucks make Danny Devito in Matilda look like a reputable used car salesman. Save your time, money and sanity by steering clear of these guys!