I wanted to express my appreciation for this Big O location. Anytime that I need the tires or the…read morebattery checked, which I purchased through them. Any visit I've had (we have been long-term customers because of their level of service and value) - I walk in the door, they take the information, take my car and when it's finished I check out and have always had a pleasant experience. Today I worked with Shawn Weber and I have had years of experience with Mike assisting me. Again, all of these visits to the store have gone quick and pleasant and professional. Today's services were battery and tires. A discount promotion was applied. I would have forgotten there was this (warranty/promotion I don't remember the name of the warranty/coverage) so I appreciated that they applied the discount without my needing to remind them. Always happy with them.

Historically, we've had good experiences with this store--but that has completely changed. The…read moretires we purchased and had installed here just one year ago are now being labeled as "so worn out in the front" that they supposedly need to be replaced. After only one year. I have never in my life had to replace tires annually. To make matters worse, we also purchased the warranty and were told it wouldn't cover anything in this situation. What is the point of a warranty if it offers zero protection? Extremely disappointing experience and a total lack of accountability. I would not recommend getting tires or services from this shop.

Went in to get my 79 jeep cj5 checked out. They got me in on a walk in quickly, looked it over and…read moresent me a comprehensive digital review of all the leaks of my car with photos and explanations attached, then were not pushy at all about getting the work done right then.

I give them 2 stars because the oil change was good. Other than that nope. NONE of the employees I…read moreworked with are employed there anymore. They told me if I got x, y and z my car would be fixed. No more noise from the back end. Didn't even notice I got a battery $427, and instead of just 2 brake pads I now had 2 new rotors as well (originals fine) extra $235, an alignment at $130. When it started making the exact same noise I went back. Was told it's cold so wait till summer and for parts to break in. Went again same answer. NO record of discussions. Last time manager said They discounted the bill so it's like I never paid for the extras? I paid thousands for fix something that wasn't fixed. He blew me off. Then tells me oh it is actually this that's wrong not really what you paid to fix. Showed me on a paper in a notes area where other fixes were discussed when it absolutely wasn't. The main person I dealt with was fired. No tmi, had a good convo about life events I was going through that had affected my brain. In any case, $3000 some odd later, the manager blew me off. Wouldn't listen. No proof bc all employees were fired since then. They didn't document anything discussed at any appointment. Just what they "should be " for the businesses wallet. Literally said he has a business to run and doesn't have time for this and walked away! He was demeaning, condescending, rude, unprofessional, and what those employees did was reckless and he treated me as though he knew better because I'm just a woman. I'm not kidding, I felt like I was thrown back in the 1950s.. I wanted my money back to go elsewhere to get it fixed properly or they fix it properly for free. Nope. He laughed. His way was the truth. What's on paper. Truth. Undocumented truth, doesn't exist so it never happened. That's it. I signed not even seeing this extra stuff. I was under duress due to what I cannot mention here. Whatever you do, if you need any big repairs, don't go here. There are a lot more reviews like mine elsewhere. If you want a basic oil change, you're fine. Update: I forgot to add that that new battery got? It died last night and had to get a jumpstart in a parking lot at 9 o'clock at night. Other batters last me at LEAST 5-6 years, this one just a little over a year! Now I'm nervous to go out and I'm too scared to go back to the business. I can't afford to take it somewhere else to have it tested, and God forbid replaced.

Went in for an oil change and it took 15 minutes from walking in to leaving. Alex went over…read moreeverything with me at the end and topped off wiper fluid, very thorough. Was about $120 for premium oil change, steeper than my home state but comparable to other Colorado oil change rates.

Clean facility, nice staff, they offer additional services: batteries, wipers, etc...read more

Nate was great to work with during my first visit to ColorAuto Service and Repair (Nate is the…read moreowner's cousin). I have been searching for a local shop to handle oil changes and minor maintenance work for my son's Subaru and I think my search is now over. As I stated, I just needed an oil change for my son's car (synthetic oil) and Nate and the guys in the back took care of that in record time. I had an appointment at 2pm and the mechanic came out at 2:25 to let me know the scheduled work was completed. My son mentioned that his A/C had been blowing warm recently, and the mechanic said he could take a look at it now. Before I knew it, the A/C had been topped off and it still wasn't the top of the hour. All I can say is fantastic service from this shop. $70 for a synthetic oil change for the Subie, plus the additional cost for A/C service. I did make an appointment for this visit, but I saw many others coming in as I waited to drop of vehicles for future service. If you're local to Castle Rock and seeking a shop you can trust, I highly recommend ColorAuto Service and Repair.

I've used this shop for both my personal vehicles and company vehicles, and they've been…read moreconsistently great every time. They're honest about what actually needs to be done and don't try to upsell unnecessary work, which is hard to find these days. Their pricing is fair and affordable, and the quality of work has always been solid. It's a relief to have a shop I can trust--I highly recommend them.

I love these guys! I brought my car in for routine maintenance. Yes the time in your life when the…read moreMaintenance light pops on and one begins to work on their reasons why one does not need to fix the whatever new thing shops find need to be "fixed." I knew nothing of this place but a friend recommended me to take my car here. Honestly, I was a bit uneasy since there are no windows to see the car being worked on. However, Marty, the Service Director took me back to see my car and address a few minor issues. Which were answered and taken care of. Oh and get this...At No Charge. Yes that is not a misprint. I walked out with a bill less than $60 and full detail of what my car will need In The Future and why. I can describe this place with three words...Honesty, Transparency and Service. I loved my experience so much I payed it forward and shared the name with a friend of mine. Who had a car twice as old as mine and also walked out of "Routine Maintenance" with similar experience. It's such a comfort to know I have a guy in the Auto repair world.

I have taken 2 cars there thought I would give this new shop a opportunity. I wish I would have…read morefound them sooner! I had my car at dealership for recall repair the dealership said I needed 3 different fluids changed because they were dirty. Called around and they told me they prefer to check the fluids first to make sure they do need to be replaced. Only 1 of the 3 fluids needed changing saving me money! The second time I had to have my car towed because I had very bad oil leak smoke coming from the engine. They found it sent me what they found by text link. I have never had a shop do that! Before I could read all of what they found they called me to go over it all. I will be back!

Quick, easy and reasonably priced oil changes. Both cars in and out within an hour. Chad, Ron and…read morethe mechanics are friendly and helpful. Get your car in for service or take your diesel to DCD. Thank you Castle Rock Auto!

They were the ONLY shop to get it right for me! Took my Chevy Avalance in for a clunking front…read moreend. Other places quoted astronomical costs for parts and service that wasn't needed. They found the problem and fixed it quickly for a very reasonable price. Thank you Castle Rock Auto Repair! You get all my business from now on.

I was charge nearly $400 to get a steering wheel bezel and helm installed on a boat that should've…read moreonly taken about an hour and I was charged 2 1/2 hours. I took my boat out and it was installed backwards so I had to take everything apart and reinstall it the right way myself. He also said he was gonna be able to store my boat inside, but it was stored outside and it snowed and my boat was full of snow. I gave him a boat cover to put on, but he never did it.

I have had several things done to my Highlander here and am very satisfied. Brakes and rotors some…read moreoil changes and diagnosed an electrical issue. Great place!

I've had my two cars serviced here for the last five years and have been treated fairly. Service…read morecompleted in reasonable time and the coupons are very appreciated.

Leaving one star because I requested an appointment online and received an email stating, "We'll…read moreget back to you within 30 minutes about the status of your request." I submitted my request at 11 AM and never heard back, so I called around 2 PM. That's when I was told they wouldn't take my car because it "didn't align with their schedule," since I couldn't bring it in before 5 PM. When submitting the request online, I was asked to select a timeframe that worked best for me, and I chose between 5-6 PM--only to be told afterward that this was too late. If that timeframe isn't actually available, it shouldn't be an option on the request form.

Wow, start to finish this is an amazing shop. They treated me better than the dealership (who…read morecharges three times more)!!! I watched them properly torque my lug nuts and test drive figure eights, then lug nuts check again. They asked. If I wanted text updates. I said yes. They texted in the shop, almost done, when the headlights were redone. Then when it went for tires I knew everything that was going on. I super highly recommend and appreciate this place!!!

I have never dealt with a customer service/technical support person as I did today, performed by…read moreDillion, while having the oil changed. The car is a VW 2023 and the dealer quoted over $120 and the Jiffy Lube told me that since it is a VW, I can only use their very best synthetic oil and would be approximately $140. Went to Walmart auto the following day and was helped by a gentleman named "Buster" I may be wrong about the name. Dark haired fellow and got me scheduled for an appointment and explained clearly and completely that I could use Walmart's synthetic and would be $58. The young man "Dillion" was the tech with the oil change. Big, bright and friendly smile and I was immediately put to ease with Dillion's obvious knowledge and expertise. He was simply Great!! From greeting me, to the service and through the payment step. Awesome and seamless, bravo to you Dillion and you are doing an excellent job!!!!!

First off, they were courteous and professional and seemed to run a good shop…read more Brought in a vehicle to get a quote for the cv axel to be replaced. They also quoted a wheel alignment "needing to be done" afterward. Price was a bit high and alignment not necessary. They were the only shop I got a quote from that pushed for the alignment. Car drives straight as it is. I ended up doing the job myself and saving $700+ and only .5 hr over the 2hr shop time allotted to fix. Youtube for the win.

Incredibly affordable and honest. Went in to get my husbands brakes checked. Another shop quoted…read more$3000, but Brakes Plus quoted the exact same work for $700, and explained what was wrong in much better detail. They are incredibly trustworthy and great at what they do! iIll be going back for all my car maintenance for sure!