I always have a great experience with this cleaner! She is incredibly kind and helpful. I had an…read moreissue with the zipper on my dress, and she fixed it within minutes. Their dry cleaning service is always quick, efficient, and reliable. I highly recommend them to anyone looking for excellent service and quality work!

Dress came back smelling like BO and my pants (custom made) had some seams pulled. I never leave…read morereviews but I was so disappointed in this service.

They resurrected my favorite sweater. It's one of those gray, faux turtleneck, full zip-up jobs…read morewhich are probably cliche and out of style but, whatever, it's become like a member of the family, I can rock it without flop sweating three seasons out of the year, and -- most importantly -- it hides my gut. It was like a loved one going into surgery, they talked me through what the procedure would entail, the risks and benefits. It took a while to settle on them because I'd brought the sweater to a few other places and they refused to do it, saying it would be too hard to do but Sam's went through what needed to be done and assured me to about 90-95% that they would be able to do it. I told them to go ahead, do whatever they had to do. At that point, considering the risk of the procedure and the effect on my quality of life, I was willing to go ahead with the radical zipper replacement. The whole thing went smoothly. I was willing to give them more but they said it would be about a week. They called me after a couple days and said there was some delay because they couldn't find the appropriate zipper but they would be able to get it over the weekend. I got the call on the Monday saying it was ready and when I picked it up, I felt like I was slipping into a time machine. It was dry cleaned and felt great. Like I'd just bought it. At the end of the day, the whole operation cost thirty bucks; even though I might have been willing to, I didn't have to spend $90 on an LL Bean version that just wouldn't have felt right; and I've never looked thinner.

I've always had positive experiences here for dry cleaning, which is why this morning was…read moredisappointing. Although Sam's advertises tailoring services, they declined to assist with basic measurements prior to ordering a bridesmaid dress, offering help only after the dress arrives for alterations. I'll be taking my dry cleaning and tailoring elsewhere going forward

Oak St Tailors moved recently to 67 E Oak, 6th floor. The new space is larger than their previous…read morelocation on State St., but the operation otherwise is identical. Nick is a friendly, honest, and skilled tailor. He's responsive when you drop by without an appointment, but will also schedule time if needed. The work is always well done. I've had 5 items repaired and another 10 items altered at this shop.

Best tailor in Chicago! Have been a customer for many years. Always gets my alterations right…read more Highly recommend!

Quality work, quick turnaround! Love coming here for tailoring. Hours are good and usually can pay…read morewith cash.

I hate to give this review but it's important for other consumers to know. For normal laundering…read morethey are fine. Their dry cleaning and stain removal services are exceptionally bad. I'm assuming they outsource it and they need to change their vendor. One example: I had a handmade/tailored sport coat from Vietnam with stains. I took it to them twice and it looked exactly the same after the service. Nothing was removed. I then took it to Barry-Regent and it looks like a new coat. The stains were completely removed.

As a resident of the building where this cleaner is located, I was a frequent customer. Despite a…read morefew scorched shirts and a few lingering stains, I had a decent experience. This changed last week when, on account of laziness, I opted to hand over a number of t-shirts rather than hand washing them as I normally do. I was in a hurry, so I left with a receipt indicating the number of shirts, but not the price per item. Upon returning to pick up the shirts I was horrified to find that I was being charged $4.50 per t-shirt. Not for dry cleaning. Not for special care, but to launder and press the shirts. A standard button down dress shirt costs $1.50, so at least in my estimation, the price is exorbitant. Despite the on-going business relationship no accommodations were made. I paid 1/2 of the outstanding balance (because it was all the cash I had in pocket and it was the middle of a tornado watch), but was not permitted to take a single shirt until I settled the entire debt. Upon my return, I expressed my dissatisfaction and asked if he would accept the standard shirt rate. No such luck. No discount. No apology. It goes without saying that I will not return. On a semi-positive note, when I hung the shirts in my apartment, I discovered an additional shirt of mine that went missing some months ago. Apparently it had been floating around in the basement for a while. At least it finally made its way home.

I took a camisole that was torn in my apartment washing machine. Prior to trying Walton Cleaners, I…read morevisited two tailors to see about repairing my camisole. One tailor said it would take two weeks before they would even start to repair the camisole. The other tailor said they would have to add material to repair--which in my eyes meant too much work and money to fix a simple repair. The tailor at Walton Cleaners not only repaired the camisole within 24 hours, she repaired it so well that one can hardly tell the camisole had been torn to begin with and they charged me a very reasonable price to fix it. I will definitely go back again for pants or other items.

I went in for dry cleaning and to have a St. John knit suit altered. Everything was perfect upon…read morepickup! No need to go anywhere else.

My first experience here was good, good pricing, and they can get stitching done very quickly. My…read moresecond experience was not professional or positive. When I went in with 2 dresses to get buttons replaced for both of them, the girl at the front who is very young, acted sort of clueless, and said she would have to wait till the manager gets back to see if the buttons were available. Keep in mind it's freezing cold out to commute, so I was leaving my dresses there, not sure if they'd even be able to be taken care of. She said that they would text me if they did not have the buttons. I dropped those dresses off on a Wednesday, the pick up day was assigned to be Saturday. I get a text on Saturday saying that they don't have the buttons. Waiting 3 days to notify me that they did not have the buttons, not professional or considerate to the customer's time at all. It's one thing to not have the buttons in stock and not be able to check for them / see what can be done when the customer comes in, but to make them wait until the pick up day, and only text them on the official pick up day that you do not have the buttons is actually ridiculous and unprofessional. You should at least message or call the customer to make them aware soon after they came in, a day or two after is acceptable. Don't make the customer wait until the actual pick up day, as I thought I would be getting the dresses fixed. Had I known this is going to be this unprofessional, I would've dropped my dresses off elsewhere so they would've been ready for me in time. The other employees are mostly polite enough, but I don't know the name of the very young girl who works there, she was very quiet, and not knowing how to do her job. I won't be coming back here as a result of this.

Boguslaw is da man! He's altered a number of my off-the-rack sports coats and suits, and every…read morearticle looks amazing when he's done. He is expensive, but he worked with me to prioritize each area that needed alteration so that I could pick and choose to fit my budget. He delivers his expert advice / suggestions with candor and can be slightly abrasive, but trust every word and do not get offended - he'll make you look like John Stamos!

I was sorry not to see more recent reviews. Boguslaw is still at 919 N Michigan Avenue. IMHO he is…read morethe best tailor in Chicago. I have always trusted him with my very best clothes. He know just where to "nip and tuck" to make your clothes fit properly. i bought an inexpensive tuxedo (a size larger than I needed) he completely remade it for me and it looked like a Tom Ford. Highly recommend him

They always do an excellent job, and the individuals are consistently kind and welcoming.read more

Avoid this place , they are so greedy I take my suit for a wedding and they lost my tie , I have to…read morebuy another one . They find it but it was too late for use it . They charge me for the service anyway . Avoid this place !!!!