I visited the Body Health and Mind Center a month ago and had a great experience (I left a 5 star…read morereview). I really thought I found the perfect massage therapist. I went back for a second appointment on Tuesday and did not have a great experience. I left the spa feeling like I just wasted $100+. I could tell my massage therapist was distracted and even texting on their phone during the massage. Very disappointed in this recent experience and I probably will not be going back.

Terrible nail and management experience!!!!! On June 4 I paid for a manicure and pedicure. The…read more"French tips" started peeling off 2 DAYS later. Leaving for vacation soon I emailed them twice before June 7 and asked someone to call me. No response. I came back from vacation and my daughter actually sent an email since I was getting no where (senior citizen here and she had paid for it!) Kayla finally left me a message, but due to a medical situation I didn't call her back until July 19. Assuming they wanted their customers to be satisfied. Kayla was not terribly nice and said she did not remember the earlier emails. No apology and said it had been too long. I persisted and she finally said she would give me half of the pedicure price back. Whatever. Run from this place. Don't waste your hard earned money-or your daughters!!!!!!!!!

The staff here are very friendly and knowledgeable in their field. I have never had any issues…read more Became a member of the club but after the time period was up I easily canceled because I could not always make it once a month. I highly recommend.

I have booked several appointments at the Johnson City location and the Bristol and I can't even…read moretell you how many times they have called the same day to cancel. I will never make another appointment again here, its a waste of my time. Also when they called to cancel the appointment they don't even try to accommodate you at all.

The girl who did my hair did not stay with me all the way through she passed me off to another…read morecoworker so that she could do her own hair. I also booked for a gloss (and only a gloss, no hair cut / styling) online it said it would be 60.00$ and after my session was done it totaled to be 115.00$. Apparently they have a salon fee they sneak in there and don't tell you until the end. The gloss looks nice, but I feel like I got ripped off and for that reason I would never go back. What frustrated me even more was that the checkout system automatically required a 20% tip, with no option to leave a smaller tip or decline it. I understand tipping for good service, but I don't feel comfortable being forced into a 20% tip, especially after the price of the service had already increased significantly from the $60 I was originally quoted. If there were additional charges based on time and labor, I feel those should have been clearly explained before the service so I could make an informed decision about the cost.

I really wanted to have a good experience here, but unfortunately I left very disappointed with my…read morecolor service. I paid over $300, plus a tip, and after getting home and seeing my hair in normal lighting, my roots looked very gold/yellow with a noticeable line where the color did not blend into the rest of my hair. I reached out right away, sent photos, and explained my concerns. The initial suggestion was that additional highlighting may be needed, and I was also told that an assistant could highlight it. After the original result and that proposed correction, I no longer felt comfortable having more chemical work done at the same salon and decided to get another professional opinion. I asked for at least a partial refund since I now have to pay another salon to assess and correct the color, but the salon declined because I did not return for an in-person reassessment. I understand businesses have policies, but as a client, I also think it is reasonable not to feel comfortable returning for additional chemical services after losing confidence in the result and proposed correction. I'm sharing this so others can make an informed decision. I would recommend taking clear before/after photos, asking exactly who will be performing each step of the service, and clarifying the salon's refund/correction policy before booking. I would also recommend asking for a full price breakdown before any service begins. I was not given the full pricing until I checked out, which added to the frustration.

absolutely cooked my brows don't go here why did she leave an entire gap in my eyebrowread more

I don't know what has happened recently, but the service has gone way downhill the past couple of…read moremonths. The usual employees haven't been there and they have new/untrained threaders. I travel 45 minutes once a month for facial threading. April and May's visits were horrible. I won't be going back.

I had a facial by Penny Woods before my wedding in 2015. This was my first experience and I was…read moreadmittedly apprehensive because I have heard horror stories from people who've had bad reactions to facials (none of them from this place). I absolutely loved the results. I was glowing and Penny was so nice and comforting. I cannot wait to revisit this place and get pampered. Five stars!

So disappointing that Johnson City does not have a quality nail salon. This place was filthy, like…read moreobviously so, the wait was long, the gel polish was done half-heartedly and chipped the following day. Another customer had an issue with the gift card she was given for their salon and they wouldn't accept it. Keep driving!!

they always do a fantastic job, especially for the price. I've been in there a couple times, and…read moreeach time I've left completely satisfied! Not to mention they're super friendly. will be back for sure!

I had a full Brazilian and upper thighs wax. Chloe was wonderful and made the experience easier…read more She was very professional and kind.

Just dropped in to clean up my eyebrows. Now I have permanent ombré, Which is basically an eyebrow…read moretattoo. So all they needed to do was follow the tattoo line. Not only could the tech not follow the tattoo line, she basically plucked all of my eyebrows!! I paid for waxing, not plucking!! So it hurt like hell and she still couldn't follow the tattoo outline!! She was heavy handed on the wax and failed to make it look clean. On top of that she was slow! A whole set of people came in and left twice by the time she was done! And it was incomplete! What a mess!! The ambience is nice but these ladies have no idea what their doing. Could get a better job in a Vietnamese nail shop! Or perhaps because I dropped in they gave me the newbie. Either way, horrible!!

We have the best time here. (: Natalie is the greatest! My daughter and I love having our nails…read moredone.

I have been getting my nails done here since they were in the JC mall, so long time customer!…read moreHowever, when I got my nails done today, I witnessed something so gross and when I made a comment about it all I got was a smile and oh sorry! Beware of dip color #232. The gentleman that did my nails today, I have never had before, and he was very rushed! When he asked me to move to his table, he never replaced the towel from the previous lady having her nails done, so it had her fingernail clippings and color on the towel. As he rushes through and gets to the end, he knocks over color #232 powder spilling it on the table and towel. Instead of calling it a loss, he picks up the towel and shakes the powder color, nail clippings and shavings on the table then proceeds to use his brush and sweep it back into bottle so whoever goes next will have fingernails mixed in with their powder.