First time at Jojo's Nail Spa about 7 weeks ago. Since then, I have made 3 additional appointments…read more I appreciate Jojo greeting me everytime I've walked in. I am extremely meticulous and mentioned prior to booking that I'd prefer someone who is precise and attentive. I ended up with Sha Sha, and she was wonderful. Her station is to the right once you enter the spa. I was transferred to her chair shortly after another technician had started, and she immediately took the time to understand exactly what I wanted. I'm so glad she spent a good amount of time asking and confirming because there was miscommunication and misunderstanding from the first technician. In this transition, she even consulted with Jojo, the owner, to confirm my desired nails for today's visit. Shasha is extremely detail-oriented: checking the shape after each nail, confirming the correct color of my powder base before starting, asking about my preferred French tip thickness, and pausing every couple of nails to ensure everything met my standards. I definitely gave feedback as she was working on my nails, and she made sure to complete everything to my liking. I truly appreciated her patience, communication, and commitment to getting every detail right. I know I am high maintenance; however, I certainly made our experience together worthwhile. Thanks again, Sha Sha. FYI --They take both cash and card payments. There is a 5% discount on cash payments. If you use their ATM, there is a $2 fee. There is no added tip line when you pay with a card, so cash, Venmo, Zelle, or CashApp tip is preferred. I think all of the technicians have a QR code to scan for tips.

I've been on the hunt to a good quality nail salon, but unfortunately this one isn't it…read more I got a pedicure and had to wait about an hour for a walk in which is fine, but they sat me in a pedicure chair turned on the water and walked away. I had to ask someone else to turn off the water because it was about to overflow then the original girl who turned it on SPRINTED back to turn it off and was apologizing. But never asked me about the water temperature which was scalding hot and obviously steaming so I couldn't even put my feet in. Then someone who came in after me got their pedicure first and a second person that also came in after me was going to get theirs started until another employee yelled at them to do mine first instead. Then the actual pedicure wasn't great. He did not scrub my feet or even trim down my cuticles which are some of the most basic parts of a pedicure?? Definitely not with the money and will not be coming back.

I stumbled upon this quaint shop while visiting family in Gates Mills Ohio. Everyone else I called…read morewas appointment only and she asked how much time I had and told me to come right over. I wanted a pedicure and to have my acrylic nails filled and I'm so picky about my nails. Tracy is the owner she is a delightful, kind and Amazing woman with a beautiful heart. My pedicure was fabulous and I just relaxed enjoy the moment. The ambience in the colors of the room and the music playing and just relaxed me and put me into a Zen state. The last place that had done my nails had a wreck them and I was embarrassed even show them to anyone her eyes popped when she saw them. She said don't worry we will fix you right up. My nails are so beautiful I cannot believe it they look exactly like my own nails and the color she chose for me is out of this world. I highly recommend the shop to get all the personal care your nails your feet and your spirit need. You will not be disappointed. Thank you Tracy for your expertise, your kind words, and the conversation

Went with my sister-in-law while I was in town for the holiday for mani/pedis and had a great…read moreexperience. Tracy was extremely warm and hilarious. Both she and the other nail technician (whose name I can't remember!) did an excellent job. I would definitely go back while in the area. My only complaint (which has nothing to do with the service itself) is that they need a better sign! Because it's on the second floor, it took us a hot minute to spot it.

0 Stars for me they suggest you text the number which I did and did not get a response. So I went…read morethere which I was already close because they said they opened at 9 I text at 915. The man told me I can't be serviced and that I needed to text I showed him I text and said he did not respond because he was too busy working. I will never return poor service. Lastly, he recommended me try somebody down the street after I wasted my time.

I decided on a whim to get a gel manicure and a pedicure. I was in the area and Google listed them…read moreas the closest salon. They are a full service salon with hair stylists as well. The salon is very tidy. I was greeted warmly upon arrival and welcomed as I advised it was my first time. I was able to be assisted without a wait, which in most cases is a Christmas miracle. Vincent did my gel manicure and was so friendly and personable. Gina did my pedicure afterwards and came over to greet me while Vincent was finishing my nails. Gina was very accommodating and was very personable and attentive as well. I opted for the spa pedicure, which included callus removal, salt scrub and hot towels in attention to the usual nail filing, soaking and polish. I was given my choice of coffee or water. I was very pleased with my overall experience and would recommend them to anyone in need of their services.

This place is filthy and the lady who works at the front desk is rude and will not greet or say…read morehello to guests. The owner is also extremely unprofessional no idea how this place is still in business.

I requested a manicure with lotion or oil for the soak. I did not want my cuticles nipped of my…read morenails filed really recklessly. My nails are beginning to split and peel so I need someone to be considerate of that and I make my request known. You would think a manicurist would know about aging nails and be considerate but not this woman. She was hostile and combative during the entire service even to the point where the receptionist looked at her a couple of times because even she couldn't believe how this woman was acting. Maybe she was a Trump supporter because that's how irrational she was. Well she doesn't have to worry because I won't be back. They don't realize how they impact their market. I have begun to take the time to do my own nails which is not rocket science by the way.

This salon was voted best nail salon in Cleveland Magazine. All the employees are friendly and the…read moresalon is clean. I usually get a mani pedi and have never had a complaint. Been going there for 30 years. love the women there!

Cathy Wood is the best hair stylist. Cathy took the time to know what I wanted and my hair needed…read more It's easy took book an appointment online. Cathy is pleasant, easygoing, professional, and patient.

I love this Salon Lofts location! Cathy Wood has done a fantastic job coloring my hair (blonder) on…read morethe two occasions I've gone to her. I originally found her through the Salon Lofts website. She is incredibly down-to-earth, fun, kind, is passionate about her craft & goes out of her way (above and beyond) for clients. Her space is DARLING & impeccable. I have a third appointment with her tomorrow & would recommend her for ALL of you hair goals!

Appointment to take off gel from my toes and extensions/gel from my hands. Left with polish still…read morepresent on my toes, a burned cuticle/entire side of my toe and a terrible job thoroughly removing extensions from my hands. Nails left jagged and not pleased at all. Nail tech did not speak, moved my body to accommodate her needs and never apologized for the injury to my toe. Needless to say I would NEVER return or recommend to anyone. Salon was also overwhelmingly without adequate ventilation. Very disappointing. O/5 rating

I asked for French tips with a gold line. The lady who did them for me seemed nice at the…read morebeginning. I can admit I was moving a bit at the start but that was before any shaping. While applying the gel hybrid to my nail and going under the light I kept telling her my nail beds were burning. Multiple times she either ignored me or told me to take my hand out of the lamp and put it back in. That's exactly what I did and it still hurt very bad. I said can you turn the temperature a bit lower on the lamp, no response. Not to mention but my nails look NOTHING like my picture.

This newly decorated salon with new owner seems active with customers. The front desk has a host…read more The nail techs are in the back portion of the room with walls to allow privacy. I came here for years for mani pedis. Now, with new ownership my manicurist is back, and so am I.

They don't take direction well and are not accommodating to the customer…read more.. My 12 year-old daughter walked in with her grandmother to get a regular polish French manicure with high arches. (She has healthy nails and doesn't wear acrylics nor gel). She showed a picture of acrylic nails just to show the style. The salon tried to convince her to get acrylics. When that didn't work, they told her to get gel. She called me to ask me what to do and I told her to ask for a regular French manicure. She asked, and a gentleman in the background told her it would chip, it wouldn't look good and she should get gel. My daughter deals with anxiety and started getting upset. She was going to settle for regular polish with no design, and ultimately decided to leave...IN TEARS! Furious, I called the salon and the gentleman repeatedly told me she never asked for a French manicure. (I WAS ON THE PHONE WITH HER WHEN SHE ASKED.) I said I would just write a review and hung up. The gentleman called me back within 5 min to continue to dispute. I asked the purpose of the call and they hung up. NEVER again!

Unfortunately after being a client here for the past few years, I had a really bad experience. I…read morecame in for my 2p appointment and the hostess was extremely rude and unprofessional. I asked her a question and she stared at me and never responded. She then made a derogatory comment and laughed. I do not recommend! I think as a paying customer it is imperative to object any work being done that is not to my liking. You are in a service industry and if the service is not right for the customer-- the customer has every right to object, especially if a service that does not fit the quality the customer is paying for. You were extremely rude regardless of your cameras or recordings. It's unfortunate that you are not taking accountability for the poor service and lack of quality I received today.