We been coming here for years. Everyone is so kind and prices are reasonable! Would def recommend a…read morelot of talent at this place:)

What a rude receptionist! I had an appointment scheduled before the pandemic and was told by…read morewhomever booked my appointment that my cut and color would be a certain price, aligned with a Groupon deal. When I called back the scheduler/receptionist said "sorry you were misinformed" while accentuated the word "misinformed" and kept emphasizing that balayage color isn't the same as highlights, which was what Groupon deal was for, of which I'm well aware of. I've heard positive things about salon and wanted to give them a try but this exchange left a sour taste in my mouth unfortunately.

I needed a pedicure to prevent toe problems. The lady doing the pedicures was nice and knew her…read morestuff. I was very happy. The chair was pretty old and didn't vibrated well, but it was ok.

I had my hair done by Alisa and she as awesome!!! She took the time to listen to my needs and took…read morethe time to figure out what color to use. When it didn't take like it should, she made it right and colored it again. She took the time to talk about the cut and took 4" off and it looked great. I would highly recommend her and I will definitely go back to have her to do my hair!

I woke up on a Saturday with an eyebrow emergency ;) I really needed them shaped up for a big week…read moreahead. I got on Vagaro and searched for places with openings and good ratings. Lucky me I found Faye in Madame Butterfly's. She was very patient, professional and personable. She went slowly so I would know what the shape was and there would be no surprises. I highly recommend coming to Faye for all of your eyebrow needs!

I would never recommend it to anyone. The lady i believe Stephanie, not only bruised me while…read morewaxing my brows (See the picture I attached its on the day 3rd from when I got it done), but when I told her it's burning, she immediately freaked out and said 'I am not taking responsibility for it', And no I am not on any medication or have any skin condition that may cause sensitivity. I almost couldn't believe what she said instead of being empathetic. She didn't apply any gel or anything after it, and gave me the bill and asked me to go to the counter saying she has her next appointment lined up. What???? You know, accidents happen and the bruise will heal but how you deal with it says everything. I have never ever in my life had a worse experience at a salon you'd think is such a big name. It was still burning under my eye and I had to go back home to apply the ointment Also I am sorry but her breath smelled bad, maybe due to smoking or whatever but if you are getting so close to my face, please chew a gum or maintain proper hygiene. It's Ulta. I'll never go back to the place with such an ignorant staff. I always try to see the bright side of things, but you have to call out when you know something is unacceptable.

From the owner: Feeling good is always a good look. At Benefit at Ulta Mayfield Heights, we've got all the goods…read morefor newbies, pros & everyone in between. Need a service? We do that too. As the #1 Brow Brand Worldwide, we've got you covered--from brow shaping and lamination to pore pampering and more.

Michelle is awesome. She skillfully applies extensions to each lash, using Mynkies lashes. She…read moreuses a strong glue so the lashes have staying power. Compared to other lash extensions I have gotten in the past, the Mynkies are the best. Her pricing is very good, and it is easy to book online. I just wish she would wear gloves.

She stood me up for 2 appointments, is constantly on her phone, never runs on time and my eyes…read moreburned like hell from glue every time she was done. This is not normal! People only give good reviews because they don't know any different. I found a lash artist that blows her away! I wouldn't go back to Michelle if it was free.

Amazing shop and team…read more My eyebrows always look amaaazing! My talented technician Mia is always kind, gentle and professional. My secondary technician is the owner Margaret Clark, who is fabulous as well. Thank you continuously providing outstanding service to me/us. Barb

The owner is very rude, every chance she get she has some smart comment to make. If you want a very…read moreuncomfortable experience go ahead. I see why they are two star rated..Very unprofessional business, Jaya is the only one keeping them alive with her talents. If I could give zero stars I would. Ps I have been a customer since 2015 just for Jaya solely. Never again. I didn't even wanna put one star.

Cathy Wood is the best hair stylist. Cathy took the time to know what I wanted and my hair needed…read more It's easy took book an appointment online. Cathy is pleasant, easygoing, professional, and patient.

I love this Salon Lofts location! Cathy Wood has done a fantastic job coloring my hair (blonder) on…read morethe two occasions I've gone to her. I originally found her through the Salon Lofts website. She is incredibly down-to-earth, fun, kind, is passionate about her craft & goes out of her way (above and beyond) for clients. Her space is DARLING & impeccable. I have a third appointment with her tomorrow & would recommend her for ALL of you hair goals!

First time at Jojo's Nail Spa about 7 weeks ago. Since then, I have made 3 additional appointments…read more I appreciate Jojo greeting me everytime I've walked in. I am extremely meticulous and mentioned prior to booking that I'd prefer someone who is precise and attentive. I ended up with Sha Sha, and she was wonderful. Her station is to the right once you enter the spa. I was transferred to her chair shortly after another technician had started, and she immediately took the time to understand exactly what I wanted. I'm so glad she spent a good amount of time asking and confirming because there was miscommunication and misunderstanding from the first technician. In this transition, she even consulted with Jojo, the owner, to confirm my desired nails for today's visit. Shasha is extremely detail-oriented: checking the shape after each nail, confirming the correct color of my powder base before starting, asking about my preferred French tip thickness, and pausing every couple of nails to ensure everything met my standards. I definitely gave feedback as she was working on my nails, and she made sure to complete everything to my liking. I truly appreciated her patience, communication, and commitment to getting every detail right. I know I am high maintenance; however, I certainly made our experience together worthwhile. Thanks again, Sha Sha. FYI --They take both cash and card payments. There is a 5% discount on cash payments. If you use their ATM, there is a $2 fee. There is no added tip line when you pay with a card, so cash, Venmo, Zelle, or CashApp tip is preferred. I think all of the technicians have a QR code to scan for tips.

I've been on the hunt to a good quality nail salon, but unfortunately this one isn't it…read more I got a pedicure and had to wait about an hour for a walk in which is fine, but they sat me in a pedicure chair turned on the water and walked away. I had to ask someone else to turn off the water because it was about to overflow then the original girl who turned it on SPRINTED back to turn it off and was apologizing. But never asked me about the water temperature which was scalding hot and obviously steaming so I couldn't even put my feet in. Then someone who came in after me got their pedicure first and a second person that also came in after me was going to get theirs started until another employee yelled at them to do mine first instead. Then the actual pedicure wasn't great. He did not scrub my feet or even trim down my cuticles which are some of the most basic parts of a pedicure?? Definitely not with the money and will not be coming back.