Came here a few weeks ago for a bridal party make-up/hair shindig. They let us pop champagne, bring…read moresnacks and basically take over the whole salon. It felt a little awkward at times as there were a lot of other customers in the salon with us and we were all over the place but we made it work. The stylists and make up artists were all amazing. I wish I could get my hair done everyday. It took a little longer than expected making us have to rush at the end but still very happy with the outcome of both hair and make up so would definitely recommend booking for a bridal party. The price was right too! $80 for hair & make up not including tip. I'll take it.

What a rude receptionist! I had an appointment scheduled before the pandemic and was told by…read morewhomever booked my appointment that my cut and color would be a certain price, aligned with a Groupon deal. When I called back the scheduler/receptionist said "sorry you were misinformed" while accentuated the word "misinformed" and kept emphasizing that balayage color isn't the same as highlights, which was what Groupon deal was for, of which I'm well aware of. I've heard positive things about salon and wanted to give them a try but this exchange left a sour taste in my mouth unfortunately.

This newly decorated salon with new owner seems active with customers. The front desk has a host…read more The nail techs are in the back portion of the room with walls to allow privacy. I came here for years for mani pedis. Now, with new ownership my manicurist is back, and so am I.

I woke up on a Saturday with an eyebrow emergency ;) I really needed them shaped up for a big week…read moreahead. I got on Vagaro and searched for places with openings and good ratings. Lucky me I found Faye in Madame Butterfly's. She was very patient, professional and personable. She went slowly so I would know what the shape was and there would be no surprises. I highly recommend coming to Faye for all of your eyebrow needs!

Amazing shop and team…read more My eyebrows always look amaaazing! My talented technician Mia is always kind, gentle and professional. My secondary technician is the owner Margaret Clark, who is fabulous as well. Thank you continuously providing outstanding service to me/us. Barb

The owner is very rude, every chance she get she has some smart comment to make. If you want a very…read moreuncomfortable experience go ahead. I see why they are two star rated..Very unprofessional business, Jaya is the only one keeping them alive with her talents. If I could give zero stars I would. Ps I have been a customer since 2015 just for Jaya solely. Never again. I didn't even wanna put one star.

I love Marshae. Her work is impeccable. Each time she does my face I can't believe it's me. She is…read moretruly an artist.

Loved my makeup, but HATED the customer service. I booked online for a full face $75 w/ $25…read moredeposit... cool right? Nope they offer online specials to ppl with instagram (in which I don't have) my makeup Artist was very polite and asked me was taking advantage of the special , I told her that I booked online and I'm not sure if they'd honor that discounted rate. Once my face was done she went to the manager to ask her would I be able to receive the special since I don't have social media and wouldn't have seen it....I believe it was 45 or $50 that they were offering for walk-in/IG ppl and she said NO I booked ONLINE & she couldn't honor it! that was sucky customer service, they shouldn't even mentioned it. I didn't like feeling played

I would never recommend it to anyone. The lady i believe Stephanie, not only bruised me while…read morewaxing my brows (See the picture I attached its on the day 3rd from when I got it done), but when I told her it's burning, she immediately freaked out and said 'I am not taking responsibility for it', And no I am not on any medication or have any skin condition that may cause sensitivity. I almost couldn't believe what she said instead of being empathetic. She didn't apply any gel or anything after it, and gave me the bill and asked me to go to the counter saying she has her next appointment lined up. What???? You know, accidents happen and the bruise will heal but how you deal with it says everything. I have never ever in my life had a worse experience at a salon you'd think is such a big name. It was still burning under my eye and I had to go back home to apply the ointment Also I am sorry but her breath smelled bad, maybe due to smoking or whatever but if you are getting so close to my face, please chew a gum or maintain proper hygiene. It's Ulta. I'll never go back to the place with such an ignorant staff. I always try to see the bright side of things, but you have to call out when you know something is unacceptable.

From the owner: Feeling good is always a good look. At Benefit at Ulta Mayfield Heights, we've got all the goods…read morefor newbies, pros & everyone in between. Need a service? We do that too. As the #1 Brow Brand Worldwide, we've got you covered--from brow shaping and lamination to pore pampering and more.

Cathy Wood is the best hair stylist. Cathy took the time to know what I wanted and my hair needed…read more It's easy took book an appointment online. Cathy is pleasant, easygoing, professional, and patient.

I love this Salon Lofts location! Cathy Wood has done a fantastic job coloring my hair (blonder) on…read morethe two occasions I've gone to her. I originally found her through the Salon Lofts website. She is incredibly down-to-earth, fun, kind, is passionate about her craft & goes out of her way (above and beyond) for clients. Her space is DARLING & impeccable. I have a third appointment with her tomorrow & would recommend her for ALL of you hair goals!

Love love LOVE this place. It was cozy and warm. Decorated beautifully and I just felt at home, so…read moreI took off my shoes. Lol! I went in for a Brazilian that I purchased on Groupon. It was fantastic. Quick and painless, she really knows her stuff. She even gave me a quick foot massage because she heard that my feet were bothering me. Seriously, what an incredible place. Nice conversation and a beautiful attitude. I can't wait to return!

This was my first time at this location. I was gifted a certificate for a 60 minute massage with…read morefoot acupuncture. This rating is 3.5 stars rounded up to 4. First impression was not so good. I called to make a appointment and left a message. I later received a text to schedule. I asked for specific dates and times of availability and hours of operation and wasn't given a clear cut answer. I then asked for availability "on my only day off that week" She responded with what about the next day, which of course was a work day for me. After a little back and forth, we figured out a date and time. Upon arrival, I was met with a closed door. I rang the bell and was approached by behind by a lady and I advised I was there for my appointment. I was let in and told to come into a room. I was not asked for my name or my problem areas or preferred pressure. I was not told what to expect either, so I just went with the flow. The actual massage was really good and relaxing and the location was very clean The massage therapist did at least talk to me at the end, but just to tell me to pull up my groupon, tell me about other services and wish me a good day. All in all, customer service stuff can be taught. The actual service was great so I would return. Maybe they can earn a 5 star next time.

I booked the Summer Classic Facial at Be Spa, and as someone who had never had a facial before or…read morevisited the spa, I wasn't sure what to expect but I thoroughly enjoyed my experience! I was serviced by Nijah, and she was amazing. My favorite part of the facial was definitely the massage it was so relaxing and made the experience even better. The space is absolutely beautiful, clean, and luxurious. I would highly recommend Be Spa to anyone looking for a relaxing and enjoyable experience, especially if you're new to facials like I was! One thing to be mindful of when visiting: the spa is located on the second floor, and there is a full flight of stairs to walk up. Other than that, I had a wonderful experience and would definitely visit again!

I LOVE coming to The Be Spa and getting services with Brea, the owner. The spa itself is very cute…read moreand relaxing. It's bright and airy and has a lot of natural colors and natural light. They did a great job with the decor in the lobby and in the spa rooms. The spa is on the second floor of the building and I believe that there is a med spa underneath. The location is right on Mayfield, whis is a pretty busy street, so pulling in and out can be a little tricky as you may have to wait a bit, but parking is easy. Brea is super knowledgeable about skin and skin care products and has really empowered me to be more serious about how I take care of my face. During my initial consultation we talked about my skin and my cleansing routine and she determined what type of facial would be best for me. Throughout the entire facial she talked to me about the products that she was using and answered every question I had about how to achieve a naturally clear and glowy complexion. I was truly impressed by how much information she was able to share with me. The spa has all of the gadgets and gizmos you'd want during a facial and the space is super relaxing. When I was done asking questions, I fell asleep for a bit. It's really calming in there. One of the best things about Brea is that she has her own line of skin care products. She really lives out her philosophy and understanding of skin care through her products, which are natural and fragrance free. She's not pushy about people purchasing them, but offers it as an option to continue working on your skin. I've purchased her exfoliator, turmeric moisturizer, toner, and brightening serum and continue to use some of the cleansers and serums that I already had. I LOVE the liquid exfoliator. I can really feel it working and have noticed a difference since I've started. She's good at helping you to create a simple routine to help improve your skin. Overall, this is a really great spa. I'm fortunate to have such a knowledgeable esthetician in a beautiful and inviting space and I'm really excited to see how my skin can progress as I continue to learn from and get serviced at The Be Spa.