During our highly anticipated four-day trip to Paris, we made it a priority to visit a renowned restaurant. We arrived for our reservation 15 minutes early and were promptly seated (2:45 pm). However, our excitement quickly turned into disappointment as the afternoon unfolded.
Despite being a party of three, our initial drink order was never fulfilled for the majority of the 3 hours dining experience (we never expected to be there 3 hours for mid afternoon lunch). The restaurant was not busy mid afternoon - infact, there was only a few tables (with 2-4 people) including our table in the restaurant until approx 5 pm. Our appetizers did arrive 25 minutes after being seated, which seemed promising. However, our main meals took an astonishing 2+ hours to arrive. Throughout the afternoon, our waiter must have left, he was nowhere to be found, and no one attended to our table despite multiple servers passing by. Perhaps shift change after 3 pm, not sure what happened.
After enduring an hour and a half without any sign of our meals or drinks, we had to approach the maitre d' for assistance. When we expressed our concerns, the maitre d' mistakenly assumed we were "in a rush" (?) - "In a Rush", I said, not, not at all...we just think our lunch order may have been forgotten. Another 25 minutes went by and still, there was no progress. Concerned, I approached the 3 staff behind the bar to ask for our drinks and inquire about our food. They seemed very surprised by our request, but even after 20 more minutes, we were left without our drinks or food.
By this point, the restaurant had only three occupied tables, along with a fresh group of diners who had just arrived. Astonishingly, it was already 5 pm. In a last-ditch effort, my aunt reached out to a newly arrived waiter, who was serving other tables, to check on our food. Finally, at almost 5:15 pm, our meals arrived. However, to our dismay, they were only warm and lacked the freshness and quality we had expected. We had ordered two steak and frites dishes as well as a pork dish with mashed potatoes, but the food fell short of our expectations.
Not only did we not finish our meals, but when we left after 5:30 pm, the waiter did not even offer us complimentary bottled of water. There was no consideration, apology, or explanation provided for the overall poor service and experience we had encountered.
In conclusion, our visit to this widely anticipated restaurant was marred by an abysmal level of service, a significant delay in receiving our drinks and meals, and food that was less than satisfactory. Dining at this establishment was a disappointment, leaving us feeling let down and dissatisfied. Certainly not what we had hoped for & would not go again after this experience.
Interestingly, when we submitted our review - it mentioned 6 other guest reservations gave the same 2 star rating for that day - so clearly something went wrong and should be addressed. read more