Reviewing the store not the restaurant- both tied together in Terminal 5 at LHR…read more Impressive and gorgeous displays. The windows just draw you in. You cannot walk past without stopping. Service is over the top. For those traveling through- great place to stop for gifts.

This is the smaller pop up shop that's inside Heathrow airport. The bar as it is. It's one round…read morebar area with bar seating. We stopped in just for a drink as we had a flight to catch. It's located right in the middle across from Louis Vuitton. Service was great and the guys were all friendly. A seafood place right in the heart of the terminal. They had all the cold seafood as well as caviar. Who doesn't love a little oceans jewels while waiting for their flight. Compared to the main store which literally has everything, this was just a small pop up with limited food menu. But a good amount of seafoods. Most people will normally have a bottle of champagne or some oyster while they wait. It's a cute shop but the main storefront in London should also be visited.

Gorgeous area with spacious seating a lot of them private mini living rooms with couch and love…read moreseats. Very velvety and soft sparing no luxury. Bathrooms can get busy as they are private rooms each which is great but can lead to a queue. Attendants are constantly cleaning up and preparing the rooms so they always are kept clean. The bar and servers come around to take drink orders so no needing to wait at the bar to order drinks. There are selections of snacks and cocktails that you can order. There is no comfort that is overlooked here and it is a wonderful respite when waiting for your next flight.

The Concorde Room is a nice lounge. There were aspects of it that were luxurious, but then there…read morewere certain things that made it feel less exclusive. It's a lounge for First British Airways customers located in Terminal 5 at London Heathrow. The most premium feature of our visit was being able to dine in the private pre-flight dining booths. This is basically a restaurant-type experience. The food (we ate breakfast) was good and the high partitions in the dining area gave a nice sense of privacy. The service was top-notch and this was the best part of visiting The Concorde Room. After eating, we camped out in the lounge for what was thought to be about an hour, but turned into 3 hours with multiple flight delays. Good news is that the lounge is nice and does offer some outdoor dining as well, so there was plenty of natural light, but the lounge could've benefited from more partitions and more privacy. The decor is fine, but lacked the elevation and sophistication of other first class lounge products. The part where The Concorde Room loses a star is in the bathrooms. They are rather small, gender-neutral restrooms with poor lighting and they really felt like something you would've seen in just a regular terminal. Nothing luxurious about the restrooms whatsoever. Overall, The Concorde Room definitely delivers in the dining realm, but loses its luxury focus in other aspects of its execution.

Absolutely rubbish no food alright service but also takes ages to get there and mediocre food at…read morebest

I haven't tried much. The burger is very different. They…read moreserve it in charcoal activated burger buns!!! It is my first time trying something like this. It is pretty good. Different from regular buns but still tasty. Loved the grilled chicken burger with salad. If you are a vegetarian, they do have plenty of vegetarian food available, including an all day vegetarian breakfast which is totally worth every penny. They didn't have all the drinks on the menu. However I managed to what was available. Gray goose IPA half pint. The interiors are beautiful though. They have a huge bookshelf on one side with really old books. I guess you could read them if you want and had the time. There are several cocktails and even hoptails. Then the regular wines and hot drinks. No toilets in the restaurant, you could use the one in the terminal anyway.

We had a quick airport lunch at The Crown Rivers in Terminal 5, not for the food but for somewhere…read moreto sit with our kids during a Heathrow layover. It fulfilled that purpose, and was less crowded and more relaxing than the lounge we visited first. Vibe was typical airport restaurant, in the pub/sports bar genre. We seated ourselves and ordered through a QR code, and our food and drink showed up a few minutes later, with minimal human interaction. The food was okay, no better or worse than expected. We got a Margherita pizza and chicken nuggets with a side of fries. The pizza was fine, the nuggets too, served with coleslaw and a weirdly unappealing teriyaki sauce. Would I eat here again? Not with better options. But I'd take The Crown Rivers over an overstuffed lounge any day.

Its a good airport place to grab some local fare. Not great…read more- but good. A solid 3 star. Fish and chips met their mark. The chips were from a bag so, set your expectations to not great... Cool setting because you can find a kind of a private place to sit. you have to order off the menu and any questions that you do ask the staff is not really helpful... Nice, but service is not of high importance in my opinion

Great food quickly. Breakfast served all day including traditional English…read more Good variety on menu. Came for lunch. I had the pea soup. Companion had a sandwich and fries. The bread is really outstanding. Large seating area, selection of tables and bar. Wine and beer to drink.

Had time to kill in LHR. Staff is friendly. Food is good and fresh. Prices reasonable. Drinks…read moregood. Seating comfortable. Better the average air terminal food.

It's a big and typically crowded lounge, so they've packed in as many seats in rows as possible…read more But it's bright, there's lots of good food and drink, and convenient enough to visit. Thought it was great there was a USB charge port at nearly every seat...but each one I tried was broken, which was annoying when I was just connecting through so didn't have a UK power adapter.

British Airways Business Lounge - A First-Class Experience Before You Even Board…read more All I can say is wow. The British Airways Business Lounge really impressed me. First off, it's very clean and spacious. You feel the difference the moment you walk in. They've got water stations, soft drinks, a wine selection, and even beer on tap if that's your thing. It's a place where you can actually relax before a flight. The breakfast spread? Well-styled and delicious. Everything from pastries to hot food was presented nicely, and it wasn't just for show--it tasted great too. I also don't eat pork they brought me some vegan options a nice touch. One of my favorite parts? You can sit back, enjoy your food or a drink, and watch the planes come and go. The whole setup is elegant and efficient just what you want from a business lounge. British Airways knows how to treat their travelers right. This lounge is a great way to start or be a connection on your journey.

I would strongly recommend that you make reservations and not just turn up. It isn't huge, but…read morethey do take priority over reservations. Staff are attentive and constantly cleaning and clearing dirty dishes away. Food is your standard hot breakfast items, with fruit and pastries. Very pleasant atmosphere and worth the money.

We had a layover in Heathrow and spent maybe fifteen minutes of it at this Plaza Premium Lounge, an…read moreairport lounge that was somehow less pleasant than the public parts of the airport. We were told it was full when we rolled up and decided to wait in the seats just outside, which were perfectly comfortable, with plenty of room for our kids and our stuff. We went in when we could, though, using the same Priority Pass as everyone else, a free benefit of our very popular credit card. The lounge was generic, which was fine, and exceedingly hot and crowded, which was not. We stuck around just long enough for my husband and sons to grab some sad-looking pastries, then got the hell out. I would've been okay going back to those seats outside, but they were, predictably, taken. We ended up at an airport restaurant paying for food and drink just so we could sit somewhere a little bit more relaxing and civilized. In theory, a lounge should serve that exact purpose, but I wouldn't count on it from the Plaza Premium Lounge.

Luxury, sustenance, and relaxation amidst the hustle and bustle of the London Heathrow Airport…read more This British Airways lounge is a treat to every traveler privileged to enter. My husband and I stopped in on our way from Phoenix to Italy and it was such a wonderful experience. Upon entering we were warmly greeted (which sometimes in Europe is not the case), and our eyes fixed upon a glorious display of foods and snacks from all over the world. They offered British delicacies (don't miss out on the shortbread cookies) as well as other quality dishes that you are welcome to take as much as you like. This lounge also has multiple open bars where you serve yourself, juice and snack stations throughout, a kids playplace, and beautifully kept up tables and chairs to accommodate lots of travelers with space in between. They have washrooms as well which is so nice for those long travel days. We stayed just over an hour, but I could have stayed all day. The views are lovely and the atmosphere is inviting and relaxing. We look forward to spending time here on all our flights through London.

Very average. The last three times I have visited there has been a line. A line…read more.. This place is in need of a better AC, better attention to their restrooms and more charging stations by the seats. The food is ok.

The First Galleries British airways Lounge in London has great food options and strong coffee, it's…read moreenough to survive Heathrow. That said, it's a full-contact sport getting to the espresso machine. Rude travelers elbowing for caffeine should be an Olympic sport.

Compared to my previous visit in a BA business lounge, this one was in fact very good. Nothing…read morecompared to e.g. Delta One lounge, but nonetheless, it provided spacious sit-down opportunities in an acceptable noise ambiance, with reasonable even though not stellar food options.

Available through priority pass the Aspire Lounge is one the best of its kind. From the layout and…read morevaried seating options to tarmac views the scene is nice while food is good, especially the ratatouille. Service from Veronica was an added bonus. She's better than some of the Michelin star staff in London!

Prob my best experience here to date, this was third time attempting entry and my second time…read moregetting access. Reason being relative to the amount of traffic this terminal gets, the lounge capacity is very limited. The waitlist can be up 45+ minutes and it's not guaranteed that everyone on the waitlist can enter before they need to board their flight. This time it appeared they were giving some priority to people who had to board sooner as long as I was willing to share a table with another customer. In this lounge the staff assign seats to each customer which isn't something you usually see, though made sense based on the small size. Since I had only about 15 minutes prior to boarding time I wasn't choosy about comfort, really just wanted to grab a quick breakfast prior to getting on the flight, so this was fine by me. There's a small bar with breakfast selection of the day being "English breakfast" items: scrambled eggs, baked beans, crispy bacon, sausage. They also had some fruit/veg juices, pancakes (via a nifty little pancake machine), a bar with limited alcoholic drinks, and regular coffee/tea options. Functional enough for a quick stop though less comfortable than some other international lounges in terms of space, but still better than many lounges in the US when comparing quality of food.