Profile:
-Long time customer, been doing business with LD Cycle since original ownership
-03 Heritage, 30K
-Sr Rider, primarily 2 up
Service history:
-5K services, tire replacements, accessory installs
Recent experience (Dec 2024 - Jan 2025)
-August 2024 5K service performed. LD Cycle recommended replacing tires and front brake caliper rebuild. Work approved and completed
-Dec 2024 Drive belt failed during ride down the street from home. Only 26 miles driven since service work done at LD Cycle.
-Called LD Cycle to report the issue. Explained what occurred and discussed my concerns with drive belt failure just taking a ride around the corner. LD suggested normal wear and tear, or rocks possibly got caught to cause failure.
-At no point was I asked about my well-being. I asked what can be done to address my situation and LD Cycle said they would get back to me. No feedback for a week or so.
-A friend recommended a reputable shop in the area. I explained what had happen to the shop owner and right away I was asked if I as OK and did anyone get injured. He offered to come pick up my HD in 2 days and he did so.
-Shortly after he called and asked if I recently got new tires installed. His concerned was that the belt tensioner didn't seem to be adjusted which prevents drive belts to get loose.
-When he called to let me know my HD was ready for pickup, he wanted to show me a few things when I got there. He said they had to tighten loose kickstand bolts, a taillight screw, and that my front brake switch failed.
-Again, this is concerning because I just had the 5K service done at LD Cycle and these are more safety related issues that were overlooked.
-After several attempts to get a hold of owner of LD cycle, I went to the shop. They said he wasn't around and that he would call me back. It was important to me to express my major safety concerns to the shop owner. The owner and I spoke later that day, never was I asked about my well-being.
-FACTS:
1) My original drive belt only had 30K on it.
2) My drive belt was working normal before bringing my HD in for service at LD Cycle.
3) There were no issues found with my drive belt during the 5K service at LD Cycle.
4) My drive belt failed within 26 miles of riding after a new tire was installed at LD Cycle.
5) I had loose kickstand bolts that was overlooked during my 5K service.
6) I have a front brake switch issue that was overlooked during my 5K service.
7) My HD issues are safety related. read more