Owner LAMICE is beyond USELESS. Water is shut off several times a year with no notice. Every problem just gets a temporary fix. Would never recommend. read more

ZERO COMMUNICATION, except for when they need their rent. Rented an apartment in the new building, V on Victory, and we missed multiple packages because their call box was not working properly, sometimes our electronic door lock would not work (still not fixed), and we could not get wifi in the building for almost a month, yet when a technical issue happened with our rent payment, they hounded us and even left us a notice to perform or quit on our door the day after we made the missing rent payment, which was just a half month's rent btw. Trash company. I will be looking to move elsewhere when this lease ends. Thank you for coming to my TedRead. read more

Incompetent and unresponsive. I have never before felt compelled to actively petition my condo board to switch management companies...until now. Avoid LBPM at all costs, unless you want to experience the true definition of customer disservice. read more

I hired LBPM to property manage my condo and Jordan Polon has been my primary point of contact throughout. He was quick to run a market analysis, provided me some concrete tips of cosmetic improvements to make it more marketable, and handled all aspects of the leasing. I posted my place the week of Thanksgiving (clearly not ideal timing) but he managed to set up several showings and keep me updated as applications funneled through. My place is now rented, which is a huge load off so I'm definitely thankful for their services and would recommend them. read more

Complete slumlords. Avoid at all costs. Will try to make your life miserable. Complete crooks. Save yourself and don't even consider their properties. All the 5 star reviews are fake. They fake assault claims to get what they want, they will try and shake you for all your money. Fake parking invoices, bullshit laws to raise the rent 1000$ a month on a rent controlled apartment. I would compare them to a bad STD. read more

Living in LBPM has been great! I've had the pleasure of connecting with the LBPM Manager Danielle. She's very communicative & easy to talk to. If you have any questions, she's basically always available. She's made so many accommodations to help my apartment be it's best. Plus, we recently got access to online rent payments which has made it sooo much easier to pay on time. One of my favorite parts of the building is the layout of the 3rd floor rooms with the skylights - they're gorgeous! I would appreciate more single space parking (not tandem). The carpeting in the stairwells need to be updated, but that's one of the planned improvements I look forward to. Another thing, this complex could benefit from a heated spa / pool. read more

I wish more PMs we as reliable, responsible and prompt to reply. Thank you for being the best Crissann!

This company is terrible. I wish I could give them 0 stars. Maintenance requests go unanswered. They deflect complaints regarding issues surrounding the building, such as cleanliness, bug problems, noise complaints etc. read more

Is this a legitimate company? Seems like almost every negative review here, of which there are many, mentions the same issues. In my interactions I have experienced a rep (Crystal) who is unfamiliar with the property, slow to respond (if at all) and never shows any sense of urgency or concern. Problems with basic necessities that are protected by the California Civil Code have been ignored or slowly addressed. LBPM puts property owners in danger of lawsuits and ultimately the loss of stable rental income. Probably best not to take a chance with this company. It could cost you big in the end. Avoid. read more

I really wish I could give negative stars for this company and I really hope you can avoid dealing with LBPM at all costs... (i.e. don't rent from these crooks, please save yourself the nightmares and headaches!). The random water shutoffs lasting days with no notice (i.e. no showers or face washing either) have angered me enough to write a review; please steer clear! read more

Very poor management. They over promise and under delivered, for years we requested maintenance for wears and tears they never came to fix anything. But they always raise the rent read more

NOT RECOMENDED!!! This is one of the worst Management companies that I have worked with. I am an owner and I have tried to talk to somebody to report several problems in my unit but it seams that all LBPM is good at is taking your monthly payment. The concierge service that their website recommends will take your information but you will never hear back from them, I have recently have a water damage and almost 3 weeks have gone by with out anybody from LBPN calling me back to have this fixed, read more

Today I am ashamed of myself being so much wrong sometimes. There was an oldesty phrase says, Apple's infect comes from the Apple itself. In other words every single story may have two sides to view. If you live in a community (condo) managed by any management company, please try to participate in the Board (if possible). In addition, David Oh was a professional in this company. Hard worker employee such as Mrs. Naidin could help you achieve to your goal. Thank you both, read more

LBPM property management manages our community in Santa Clarita. The property manager serving our community is new - the third person in so many months - why? We've had a bad run of property managers who won't respond to simple queries. I've tried calling senior managers at LBPM but none have responded. I lived in Irvine for many years and can say that communities there would not put up with this level of service. So my question is why do we get such awful service? Is it related to socio-economic factors being that this is Santa Clarita? And more importantly, why do my fellow-residents put up with this? PS - after placing this critique online, suddenly a plethora of reviews crop up about LBPM - most of which are very bad. Any community thinking of inviting LBPM to bid for their property management should review these before making a decision. read more

If you were able to post without marking any stars, I would be doing that. If you need a property management company, do not pick this company. The worst of the worst. They are rude, unprofessional and have an attitude that is left to be desired. If you look at their website it shows that they achieved a five star rating. I am sure this is only because there friends and family filled out the rating sheets and was told what to say. I have been in real estate for over 30 years and I have never dealt with a company that doesn't respond, has a childlike attitude and knows nothing about courtesy and respect. read more

If you love omission of important information, heartache, frustrations, and over priced services, this is the HOA company for YOU! Do not hesitate to be screwed over by the lack of helpfulness by this company and the unknowledgeable staff. If you love to wait a month for responses to emails and then to waste massive amounts of time going back and forth to get little to no information sign up right now! They exist to ignore you and charge you to do so! Prepare for nothing good to happen when you deal with this company just know you're doing something good for the overall economy. Have fun and don't say I or the number of other horrible reviews didn't warn you read more

I called and called to get an update on my application and I got no response for a whole week. I left texts and voicemails and then finally the agent responded and said the owner is their new client and is going to be involved in the application and approval process and they are reviewing them. A whole week went by and now it's been a month and still no response no letter of denial no nothing ! Jordan Polon was the agent that started off well and professional with us but completely failed to follow up or provide the proper protocol. Fair housing law states all landlords must provide adverse action notice if not approved. We didn't get anything at all. read more

Before you move in please make sure your property is not managed by LBPM in any capacity including HOA. LBPM purchased De Miranda Management ( DMM) maybe 2-3 years ago. DMM was awful with Brandon as our site manager. When LBPM took over thing became god awful. Management would indicate on the portal issues repaired, when they were not. Brandon would straight lie and tell you anything just to get you off the phone if and when he returned your call. Many of the employees and contractors they used did very sloppy unprofessional work. I usually always had to email everyone in the company to get a repair done. The higher ups never called you back or responded to your emails. DMM allowed my complex to become slum-ish and LBPM allowed it to descend further towards a slum. There was one point we has no working washers/ dryers due to backed up plumbing (sewer water), broken lights in parking port and broken parking gate that remained broken for over 2 yrs. Many tenants had to make complaints with city to get issues resolved. I had to threaten legal action as well twice. This is only a fraction of my experience with DMM/LBPM. Hiring this company to manage your property is beyond a mistake. It would be down right idiotic and detrimental. Rent at you own risk. You have been warned. read more

I am an owner at an apartment complex and working with LBPM is worst than a horror movie. If you are an owner RUN the other way. They never pick up the phone, they never return calls, I'm not sure how they are still in business. Someone needs to start a class action lawsuit against LBPM. I can't help it but anytime I have any interactions with them I feel like I'm talking to crooks. Kindda like when you sign up at a gym and they never leave you alone...except these guys get your money and you'll never hear from them. What a joke read more

If I could give less than one star I would because this company made my life a living hell! There was a flood in my apt forcing me to move out for almost two months. Fine, not in their control, not their fault. What was in their control was how they handled it. This is their job and what they SHOULD know how to do as well as being compassionate and taking care of their tenants. Over and over they could have done the right thing but chose to do the opposite. Lamice was my point person and she was awful. She was constantly rude, lied to me and did nothing to help me. They were suppose to reimburse me for having to Airbnb and stay in a hotel but never paid me back as they promised. I had to hunt them down by email and phone and was still given the run around until I finally got reimbursed way after they said they would. The stress of having to live out of a suitcase with 2 dogs while my apartment was supposed to get fixed was bad enough but these people made it so much harder on me. I had cameras in my house so could clearly see that the contractors were not working full days as they were also working on the apt below me which drew the process out way more than it needed to be. They didn't manage the situation at all. They tried to cut corners, didn't hold the contractors accountable and they all got to go back home to their beds at the end of the day while I could not. I could go on and on recapping just how terrible and uncaring these people are but I've wasted too much time with these sad excuses for property managers I've ever experienced. If you see a building managed by them then run, don't walk! read more

If I could do 0 stars I would. This is a review for the property manager Marta on Hazeltine. She's very unprofessional and rude. Always screaming at other tenants and it's always her way or the highway. Everything that has to do with maintenance is on her time. She will never accommodate and work with peoples work schedules. She looks for the easy way out. This company likes to take your money but when things aren't working they never address to lower monthly payments. If it's the other way around with rent and you're one day late they want a late fee right away!! Then when you call the company or even email them they will NEVER REPLY! I've left plenty of voicemails and no call backs. read more

Incompetent management company that we have to use since HOA picked them. Also they increased HOA docs request fee from $200 (which was already outrageous since it's digital) to $800 in the last 2 years!!! Again for a digital copy!!! Stay away if you can from this dishonest business. Will report their practices to BBB as well. read more

As a landlord, this is the by far the worst property management company I have ever worked with. Be warned- stay away from this company. LBPM recently purchased Demiranda property management, whom previously managed our properties. Once LBPM took over the management, things went downhill fast. LBPM failed on all front of their job to include: collections, evictions, reporting, and unwarranted billings from their in-house construction team NUWAY. There was absolutely no structure, leadership or accountability between any members of the LBPM team. To be honest, managing the properties myself would have been easier and less time-consuming than working with LBPM. With all that being said, firing LBPM was one of the best decisions we made. Upon hiring a new PM company we immediately saw improvements across our portfolio. read more

I'm having a really good experience with LBPM, we recently took our business to LBPM from another management company, and I had my doubts in the beginning, but I was quickly proved wrong. This company is professional, quick to respond and efficient, Jessica Hubbard is my property manager and I couldn't be happier with her. Thank you LBPM, keep up the good work. read more

I would leave a minus star if I could , do to so many infractions by this company at several of their properties they treat their tenants and managers very poorly and do the least amount of maintenance possible. I lived at one of their properties for several years and witnessed the terrible treatment they gave their managers and long term tenants. The prices constantly went up with out any upgrades at all . I know of two other friends that lived at another property and they were constantly waiting for maintenance to fix things and repair leaks etc.. No one really cares about the consumer at LBPM , just the almighty dollar read more

I have been a loyal on time payment customer for at least three years or more. Only once there was an issue however I feel very disappointed of there way to handle a small $10.00 issue. My monthly HOA payment was sent on time but I was still charged a $10.00 late payment fee. I went to there office to ask why ? I was told that the payment came on time however it was a holiday so it was a day late getting processed. Realizing it was not my failure to send a timely payment I was told that a credit for $10.00 would be taken care of. It never was. I asked for an update when I sent my next payment in . Nothing was a response. There lack of integrity is alarming so I suggest to use this information to your advantage when dealing with this establishment. read more

Enrique is very lazy and makes mistakes in all his emails. How can you get the date wrong on a HOA meeting invite multiple times? Copy and paste much? Oh he nevers returns your phone call or replies to your email. I guess he doesn't understand that working from home still means you MUST actually WORK. read more

I recently moved out of my apartment and to another state. It's been awful trying to get my security deposit back. The amount of time required to receive a refund has passed and I haven't so much as gotten a call back or an e-mail response letting me know if there is a reason for the delay. UPDATE: I ended up receiving a call from the company and they were able to tell me my check had been mailed off. While it was well after the standard time period given, I was relieved that things worked out. Still, for anyone that can't afford to wait on expected money after moving, this is a very poor experience. read more

Literally the worst living situation I've ever had and I've lived in New York City. These people don't know how to manage property or care for the lives of their tenants. multiple times now I've had my life put at risk due to this company and their awful managment. To say the least and the most - avoid them if you want to live. read more

I am currently a tenant at 4248 Whitsett Ave I'm writing a review after trying multiple times reaching property supervisor and requesting a transfer she'd never available or returning a call back, also this management company only has incompetent maintenance guys with no ethics skills make sure you never have this guys Eric to do any work. read more

Rotten service in every way imaginable. I am an HOA president. Our HOA hired LBPM to be our management company and it was a nightmarish experience. Unreliable, dishonest, rude. And for this, we paid a small fortune. What a mess we had on our hands when we finally decided to cut our losses and fire them. read more

This is a long and painful tale to tell. I rented a place with my girlfriend 6 months ago. Before we moved in we asked for repairs to be made. We moved in, and nothing was done. I post a bad Yelp review, and the property manager wo I could never seemed to get on the phone, called pleading to take down the review as it may cost him his job... I was told management would be calling me and for me to change my story. I did so as a gentleman. Fast forward to 3 months ago. Repairs were not made on the home, I was washing my dishes using a garden hose from the backyard. I gave them 3 months notice and they have been making me show the property myself. The property manager put up a weak craigslist ad, whereas I went on Trulia, Westside Rentals and Rad Pad and put up advertisements using a copywriter to rent the unit. I hand them renters ready to sign... but they failed to call them back, or make the repairs, and so the unit STILL sits unoccupied. From the bottom to the top the management of the personal, and the management of properties is terrible. I will post photos of the abominable conditions I was dealing with. FEMA should have been notified of the squalor like conditions. read more

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As a property owner this was the worst decision we have made. Slow to respond, sometimes unresponsive. One of our board member had to go to the office and wait all day to resolve a pressing issue. Stay away!!!! read more

Just writing this review to say we miss LBPM being our building property management company . Greg was the best building manger ever. Since the PMC changed the building isn't as clean as it was Before there has been issues with the system they set up for rent pay. Also the new off site property manager is very unprofessional and rude . Please bring LBPM BACK . read more

I have been renting with LBPM for over 3 years now at different apartment complexes and I have no complaints. They make the application process very smooth and quick. Being a student, I usually need to have my mother cosign for me and they are always willing to do so. The first apartment I lived at was "Lassen Village Apartments" in Northridge, CA and we had a great experience there. We got our full deposit back and was told our apartment was in great shape. I truly believe this company does business honestly being they have SO many people who want to rent from them they have no need to screw you over. ASHLEY at Lassen Village Apartments was a great help! read more

I applied for one of there unit that's available I spent $80 for 2 credit checks it's been over a week and have know one call and said I was qualified are not at this point there just taking money for there applications I believe when they say they only cater to whites and Asians wish I would have known before I spent my hard earn money never again read more

Since LBPM has become our property management, the state of our large condo complex has gone down rapidly. I have filed reports on their online portal but the complaints have not been addressed and no one has responded to me letting me know they got the report. The garbage collection doesn't always come when scheduled and so our dumpsters are running over with trash and smell terrible, especially in the valley heat. Multiple units are empty which attracts break ins and the security in the complex is never to be seen. Our 2 common areas are not available for use because a security guard has taken up residence in one area and the other has become storage. Our HOA docs are not being followed at all and LBPM does nothing to help us fix this issue. My advice is to stay away from this company. read more

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Is there anything less than one star!!!! Stay AWAY! The absolute worst ever! i have a suite a their building on 6700 Fallbrook Ave. in West Hills CA I have not had functional air conditioning for almost a year. They never respond to phone calls or requests!!!!!!! I had to send my staff home and close my office early due to the unbearable heat! The try cheap fixes. In 2 words SLUM LORDS! DO NOT RENT SPACE FROM THEM!!! As son as my lease is up i'm out. read more

As a new tenant, just two weeks in, I have experienced extremely terrible poor management. The property manager, Alan failed to properly provide all of my keys (mail and garage) since day one. Even before signing the lease, I had questions and Alan nor his boss Gabby never responded to voicemails. This should have been my first clue. It has been 10 days since my move-in and have yet to receive my mailbox key which is a tenant rights violation and a potential disaster for identity theft as I have not been able to retrieve any mail. I have contacted the main office in Sherman Oaks a multitude of times. I am in the process of submitting a violations claim to Fair Housing including the USPS so they are aware of the situation. If I had of know the lack of integrity from this company about even the simplest of issues and violation of tenant rights that they are actively participating with, I would have never signed the lease. Beautiful building, wonderful neighbors but extremely terrible property managers. I am already considering moving next year once my one year lease is up. Renter, be aware. read more

After years of quietly paying on time and asking for nothing from management, I was deeply offended by the way Lisa H. handled the situation when we couldn't allow inspectors to come in for ONE hour when the building was being sold. We cooperated on days that they asked for more than a reasonable amount of hours for buyer walkthroughs, and as the building went through court-ordered overbid we allowed more folks through for a second round. But one hour we asked for to be respected because of personal matters and Lisa immediately threatened us with being in violation of our lease. I am disgusted with this behavior and would never recommend them for building management. Unfortunately, renters have no say in who their management company is, and condo owners have to get board approval to change theirs, but if you are a property owner or an HOA board looking to switch I would encourage you to look elsewhere for a management company with integrity. read more