Been renting from these guys along with my colleagues for three years now. Not a good experience. They didn't keep their word on what was written on our lease, to the point where we had to consider pursuing a lawsuit. To put it bluntly, they are cheap. And they have the slowest elevator in the world. Rent your office space elsewhere! read more

If you are thinking of hiring them.... Do yourself a favor & walk away from the idea! They are fantastic at sending you eloquent people to pitch their services but when it comes down to them servicing you, returning your calls or paying your bills forget about it! After regaining our books we couldn't but notice that LBPM was a month behind on all our bills.... Their check however was consistently paid at the beginning of each month.... Fishy don't you think...anyhow.... I have so many stories to relay...So little time! We made the mistake of hiring them...don't make the same mistake and save yourself time & money! read more

LBPM gets 5 stars... Always on top of our property maintenance issues... They get the job done... between owner, tenants, vendor's and manager's.. read more

Our experience with them unfortunately was horrible. The only positive I can give is that their pricing is cheap. However, you will end up doing all the work yourself, and at the end of the day, it leaves you wonder why you still pay LBPM if all work is done by you, not to mention cleaning up the problems created by LBPM. They still have a nerve to blame HOA or vendor for any issue that may arise. We ended up losing $10,000 at one incident due to their lack of communication, and similar problems continued happening. Our financials were mess, and we no longer able to tell if we are doing ok financially. All of our vendors were upset and stopped servicing us because they are not paid (despite our constant request to pay them). You get response from them one out of fifteen tries. Given the amount of problems created by LBPM's communication or lack thereof, the unanswered questions snowballed and went out of control. I am tired of hearing them say 'that's not my job.' By the way they forgot to file tax for us. And we reminded them we needed to file taxes, and so far got no response. read more

If you look at the reviews here you might notice that every five star review mentions the managers name and all are within a few weeks of each other....I wonder if there's some fudging going on here? Maybe the LBPM human resource 'team' has offered some kinda prize to the manager who gets the most mentions? Anyway, I've lived in a LBPM run place and they never take care of anything, just mail out the HOA invoices regularly as clockwork. Issues around the building however have gone unseen/unchecked, and unrepaired for years. If you DO have to move to a LBPM managed property check it out VERY carefully first, what you see(and maybe not see) will become 'your' issue later on as you cannot possibly rely on this company to give any assistance. read more

I had a rather negative experience with the customer service provide by this management company. Not to my surprise, many of the issues are in line with other reviews here on yelp. Here is what I have experienced in the past 2.5 weeks over the request for a common area key. To keep things formal I'm withholding names and specific details: -Very hard to get in touch with the agent responsible for the properties' account. -Unresponsive to emails and voicemails. -Conflicting and contradicting information and timelines from multiple staff members. -All promised dates for resolution were not upheld. And more painstaking follow up from the girlfriend and I ensued. -Strictly IMO, the receptionists are programmed to tell customers that the agent is on a "call" or "conference call". And when they do forward the call, it goes to Voicemail and the cycle repeats. I'm hoping something constructive comes out of my time spent here - whether it be LBPM cleaning up their act or YOU taking your business elsewhere. read more

Victoria has been awesome by cgecking up on us and making sure we feel comfortable living here. Great apartment building would definitely recommend read more

I live in a townhouse gated community. We've had issues with certain houses so we decided to find a management company to help us out. LBPM has been a great help to all the houses in managing all the payments and resolving our issues. read more

I wish I could give negative stars to these people. By fast the WORST property management company in greater LA area. The only thing they know how to do is collect fees. When time comes to work for their money, they will just ignore you or assign the job to one of the one repair man and then charge exorbitant amounts. If you value you money stay away from them. I can't believe these guys are still in business! Horrible, horrible, horrible experience!!! Needless to say that once our contract with them expires, we won;t renew even if they were to their offer their services for free! read more

I lived in an apartment managed by LB for a year (moved out only because I relocated to a different state), and it was a very smooth year, so I didn't deal with them much. However, a month and a half after moving out and leaving my apartment in mutually agreed perfect condition (noted on paper and signed by their representative), I have not received my security deposit. I've called a few times, and last I heard they are "waiting to find out if they've mailed it." ... -_- .....I'm still optimistic I'll get it eventually, but at this point they're way beyond the legal time limit, which is pretty unacceptable. Fortunately, I'm not relying on that money to move into a new place! read more

It takes years to get a repair. They claimed that repairing a washing machine that was broken for two months was a "major expenditure" that took time. When they do send someone, their service people don't wear masks or take COVID-19 precautions. They leave common areas filthy. Recently, they sent me bills that said I didn't pay rent (even though I did) and threatened to evict me during during the COVID-19 pandemic when there was an eviction moratorium. Even though I was awarded rent relief from the city, they wouldn't accept it. They really don't care about the well being of their tenants. When you do get someone on the phone, they are rude. There's zero communication about the constantly changing portfolio managers. If you are lucky enough to have rent control, there are constant calls about buyouts. They inspect apartments under false pretenses - like checking smog detectors when they are actually showing the apartment to a potential buyer. read more

I have been bullied by LBPM for outstanding HOA payments, which I have no outstanding payments. I tried to call management (Marcello) to discuss and I was hung up on saying " I dont have to talk to you if your not on the board of directors." After showing me the lack of respect and acting unprofessional all I asked is for a manager to intervene so we can solve any issues they might have in recording there own billing. Still just getting harrrassed by Marcello and no management intro, intervene, or interest. Sucks when a company doesn't even show respect to their on clients, WHO DO PAY ALL THEIR BILLS ON TIME! read more

Based on prior reviews, I can see that one's experience with LBPM depends solely on the property manger that is assigned to the property. Unfortunately, there doesn't seem to be any type of consistency among management to hire responsive and responsible managers. I have only been able to get my assigned property manager on the phone TWICE in almost a year. This is only a result of consistent voicemails and emails. In the 10 months of my residency, we've had 2 property managers, Lisette and Al. Granted, the company has had to move its operations to be remote due to Covid, however, the lack of response is disrespectful and when I do get the occasional response, there is zero accountability for their radio silence and it still takes weeks to get an issue resolved. No one answers the phone at "reception" and the only time I was actually able to reach a human being was by calling their after hours emergency line for what looked like a sewage leak. But the only reason they answered the phone is because it was a 3rd party contracted by LBPM. I even asked them for a direct line of ANYONE I could reach at LBPM for an unrelated matter and they could only give me the email of the manager, David. I would highly suggest future properties look elsewhere for property management. I have property elsewhere in LA that works with an AMAZING property management company that I would highly recommend. They are responsive, helpful, and professional! read more

I've lived under a LBPM building my whole life. I currently live in one in Van Nuys, and it's safe to say that this company knows how to run an apartment building complex. The property managers that they hire are alright- for the most part. The current manager is Janet, and she's awesome. She is very helpful and supportive when it comes to tenants needing repairs, she does her best to quickly assist and get the reports out. She is also very patient with the tenants- there are a few that complain for any little thing, but Janet handles it very well. There have been some troublesome moments during her time here, but she knows what she's doing- something goes wrong and Janet does her best to fix it always. The building we live in now is old and needs updating here and there- which is the most thing that sucks cause LBPM has raised rent, but hasn't gotten rid of the roaches nor updated the cheap windows. Roaches are mostly a problem in the summer, and the windows only bang against the metal frame when it's windy. All else is well with this LBPM building. read more

It's ridiculous how this company and Noam does not communicate at all. Communication is nonexistent. I have received no response from anyone. It was not great before moving in, my apartment was not cleaned or painted, and now that I have moved in, nobody answers or responds. As much as I like the apartment itself, I am 100% sure I will not be renewing my lease just because of the move-in experience and communication. Not once has anybody followed up on any standpoint. The service is absolutely unacceptable and Noam is terrible to deal with. I still have not even received my mailbox keys and nobody will return my phone calls, emails, or text. read more

I have currently been living in the LBPM apartments here in Northridge and it's been a pleasure. Our apartment manager, Natalie Skippen Prop. 1000.02, does a great job of being on too of everything. Always alerts us days in advance when there'll be a water shut off so we can plan accordingly, if maintenance is needed in the unit, she's there either the day of or the next day, she had cameras installed for our safety, and always very friendly when I see her around. Definitely will be renewing my lease here because of the great experienced she has given my roommate and I. read more

Martha Rosales, the property manager at the Hazeltine property is a very sweet lady that always makes sure that requests for any fixing gets completed. read more

Love that it's so close to school, very convenient. Danielle's the manager of the apartments is very nice.

We are outraged by the attitude of LB PM to its duties and to the people LB PM responsible for. Nothing ever was done on time. Financial reports never on time, incomplete, and in non-readable format. LB deliberately ignoring our calls and demands. Chose LB if you want listed in this and previous reviews troubles. read more

Living at 14420 Kittridge St. with Leticia as the manager, and she is very easy to contact and responds very quickly to texts. Maintenance requests also get resolved quickly. Leticia also worked with us to meet our special needs, like two parking spots for a one bedroom unit, and the whole touring and lease signing process was smooth and easy. Very happy to be living here. read more

Hate to spend time on this but it's necessary to outline what I consider to be egregiously poor service, from doing their job to follow-up from their portfolio manager that manages the complex for a Condo I own at 1233 Amherst Ave (and have been trying to get information about improvements I'd like to make). Let's cut to the chase: IN WHAT WORLD IS IT OK TO HAVE NO HELP, ONLY EXCUSES, FROM LBPM FOR AN OWNER OF A CONDO THEY ARE RESPONSIBLE FOR MANAGING, WHEN ALL YOU NEED TO DO IS HAVE SOMEONE ON YOUR OWN CONDO'S BOARD RESPOND TO REPEATED REQUESTS? 1. No response from any board member after 2 emails forwarded to them by our previous Board President (who did a great job) forwarded on 7/22 and again one week later on 7/29. Both my emails, which were to do with requesting some information for some improvements I wanted to make in my condo were ignored. 2. I called LBPM on 8/6 (yet another week had bone by) and spoke to the portfolio manager responsible for my condo complex. I asked for her help and she told me that while she was not allowed to provide me, AS AN OWNER, my own Board Members names and email addresses, she promised to forward my two emails which I know that the Board had received from me via our previous President's forwarding them on (he confirmed that he did this). At this point I thanked her and followed up that verbal thank you with a written thank you on 8/6. 3. On 8/13 I called this portfolio manager again and told her I had yet to be contacted by a Board representative, that if she passed along my emails and my message and request to speak to someone on the Board about improvements I wished to make, they had ignored me, and I requested the names and email addresses of my own Board members so I could contact them. At this point she told me she couldn't give me their names and email addresses but that she could pass along a message. I explained that being that the Board had apparently ignored not only the 2 emails I had forwarded from our previous Board President (who, like me, is "merely" an owner and apparently HAS their names and email addresses), and that the Board also had ignored HER OWN forwarding of my emails and my request for a contact, I also reminded her that I had begun this journey on 7/22 and that 3 weeks seemed like more than enough time and requested once again their contact information. Talk about run-around! 4. Bottom line, she was full of excuses, she was rude, interrupting me several times to the extent I could not get a word in edgewise (nice customer service) and had to raise my voice to even be heard. I literally had to ask her flat out, "As an owner, do I have the right to have my own Board members' names"? After all this, she hung up on me and when I called back I got her v.m., of course and threatened legal action unless she sent me their names and for her supervisor's name. She sent me the Board members' names (although I still have no way to contact them). It never should have gone to that point. She did nothing to try and help me with a serious problem when all I was asking--very politely for (I have written documentation and emails for all of this) was to get a Board member to call me to answer three questions I had and communicated clearly in a very polite email, about some improvements I wished to make on my unit. Seriously, that is all there is to it. 5. Epilogue: Later in the afternoon I got an email from a Board member--FINALLY, apologizing for not getting back to me. I also got an email from the portfolio manager, who sent me the Civil Code re. their inability to give out Board members' contact information. While I don't like that I understand their limitations there. What I do NOT respect is them not following up on their attempts to be the intermediary and put some pressure on the Board for my complex, to contact me when I had been trying to get them to respond 3 times over 3 weeks to answer some questions about work I wanted to do for the benefit of the entire complex, increasing the value of the condos there by making improvements on mine. I did not get an apology and have no interest now in receiving one. I only have an interest that they assist me with my Board, as is their responsibility--one of the reasons we all pay $310/mo. One other editorial comment; The Board exists for the benefit of the Owners and indirectly at a minimum, so does the Management company, LBPM. All one need to do is look at their Yelp reviews to gauge just how poorly that is being done. If anyone at LBPM would like to speak to me about this in good faith, I am completely willing to discuss it and perhaps amending my thoughts once my frustration subsides. Do you feel like talking, Janice? read more

I am tenant at Maravilla LBPM. I have lived here a little over a year now and it has been pretty great. This apartment is great if you are a student going to CSUN. It is also convenient with many restaurants that are a walking distance away. The manager Danielle is also amazing. Very professional and attentive to your apartment needs. I hope this is helpful :) read more

Crisann, the manager at our building in Reseda, is not just a wonderful, kind manager; but simply a quality person. To have someone onsite is rare, (in my experience), and any or every time we've needed anything, she's been, if not there at our door almost immediately to help, responsive within minutes. As it relates to any adjustments, repairs or things that needed looking at, she had someone here to help ASAP. She's also kind, knowledgeable and helpful, and really goes out of her way to make this building a safe, clean, harmonious place for the tenants. I've lived in many apartments in my life, and it's rare and *lucky* to have someone like this at the wheel. Just meeting her before my fiancé and I even filled out an application, I honestly have to say she was a large part of what contributed to our enthusiasm about potentially living here. She's the best. read more

They towed my car from my own building's garage. When I attempted to call them for reimbursement, they were nearly impossible to reach. Then the reimbursement was denied by some mysterious "board" who I wasnt allowed to communicate with at all. The entire process was incredibly shady. Simply put, LB Property Management is not good at their job: managing properties. read more

Crisann is a great property manager as she is quick to response to my calls and emails about any problems that I am having. She is very professional in her interactions and communicates very effectively and respectfully. When I see her around, she stops and asks me how things are going. Overall, she does a great job. read more

We have been working with Aleya for as long as I have been an owner in our building (9 years) and I find her and LBPM to be attentive to our concerns and timely with service. Always pleasant to deal with! read more

Unfortunately, we have been with this company for 8 years now, and they still don't get it right. The main problem is that because their supervisors have too many properties to handle, they fail to give us the attention that we deserve (and pay highly for). We are actively looking for a better company. Would not recommend LBPM to anyone! read more

horrible, first off years ago they illegally changed my drapes to blinds and lied about it, i believe attempted to force me out for the landlord and everyone that uses them changes companies, is it because i called at 6:30pm with overflowing toilet, was told to expect a call and at 8 pm i called back and they are closed with no answer on the 24 hour phone line! pretty freakin sleazy company, not to mention greg wanted to know what i did for alibving when he met me, he's the f'ing maintenance company, thats none of their damned business! scum for what i believe to be a slumlord! read more

I live in a townhouse at 18631 Collins Street in Tarzana. This complex is managed by LBPM. Recently I heard some very loud scratching noises coming from within my bathroom walls. The noise would keep me up at night as it was so loud, that I was unable to sleep. The noise would also wake me up as early as 4am. I finally discovered that a squirrel had found an opening near the top of the front of my unit and made it's home within the walls. The pesky rodent would chew on the inner walls of my unit and scratch and bite the wood for hours at a time, not only interrupting my sleep schedule but also inflicting damage on my investment. I was very upset about this so I called LBPM to hopefully rectify the problem. LBPM sent out a worker named Sam Boian who was extremely friendly, professional, competent, and intelligent. Sam surveyed the problem, came up with a workable solution, and within 90 minutes had completely solved the issue! Sam first made sure the squirrel was out of the crawl space using a digital wired endoscope camera. Once he assured the rodent was out of the hole, Sam custom cut the wood in a shape that would perfectly fit the opening using a hand-held power-saw. Sam screwed the wood tightly into place and the job was complete. The job Sam performed was a perfect 10 out of 10! I can now sleep peacefully and am so grateful for LBPM and their amazing worker, Sam Boian. Sam really improved my quality of life and I hope to use him again. Thanks Sam, you rock! read more

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We've been with LBPM for a few years. The 1-star is for keeping up all the bills and legal stuff like tax and filing. We are deeply disappointed with our manager, Nick. He doesn't respond to email or phone calls. He doesn't follow through with projects. Quite passive aggressive if you ask me. If you are looking for a good hoa management company, stay away. Do not repeat our mistake. read more

I've been in an lbpm apartment for almost two years now and can say that I'm thoroughly satisfied with the company. Our unit has had a few issues over time but everything has been quickly responded to and fixed. The building is kept clean and the noise level of my neighbors had been managed successfully. My manager Melanie is super easy to communicate with and fast to act. read more

LBPM has been managing our Condo Complex for last two years and I just wanted to thank our Property Manager for doing such a great job.   She is always available to assist me with any questions I have and she has been really on top of resolving the issues with our plumbing.  I am hoping she will be able to work with us for years to come. read more

Like many have said, i wish i can give this 0 stars. Naidin and David are completely terrible as supervisors, beyond pathetic. I personally believe a 5 year old can do a better job than David. None of these supervisors ever pick up their phone calls. Paying 300-400 a month just to get ignored. Any request we have asked for them to deal with has been completely ignored or gotten to about a month after and that's just notification to the board for the matter. I have yet to see a hoa meeting like i said a 5 year old could have scheduled the hoa meeting that David and naidin can't seem to schedule. I personally don't think they are qualified to be supervisors, and that just shows what type of company this is that they have negligent hiring with there top level staff. Completely terrible. All of my packages get stolen at my own home and these two morons decide to tell me to order to a different address instead of placing cameras in the building. Front gate is broken, maybe that's how packages keep getting stolen nobody wants to do anything about it? Safety should be number one priority and that gate is definitely a big issue.. hmmm completely terrible David and Naidin you are the absolute worst!!!! read more

This is the first apartment I've gotten out of the college dorms and Danielle B. has been a major help with it, the rooms are nice inside and there is a standard they have. I did have to bug Danielle every now and then when I first had to get my keys and it did take a couple of days but I'm guessing because she's busy? So just keep bugging her and she'll make it happen! read more

I have been living at the Maravilla Apartments for nearly 2 years. I lived on third and second floor during my stay. The size and design of the apartment provides large space and a welcoming environment for tenants. There are several advantages to live here such as: swimming pool, grill, local restaurants, local banks and CSUN (it's across the street)! The manager Danielle Bowles, has been outstanding and resolved all my issues. She gets along with everyone and makes sure rooms are up-to-date with maintenance services when needed. I would recommend this apartment to anyone who is looking for a new place. read more

This is the worst company I've ever done business with. Lida is a waste of time as is Ms. Serna. Everything is "not my problem" and "do it yourself". Terrible people. Avoid at all costs!! read more

My experiences with LBPM has been minimal due to how amazing my onsite manager Gregory Fuller has been. I will say these 5 stars have solely been earned by him. Our complex is brand new, we are the first to live in the apartments with that came some struggles in the beginning. Greg was very helpful in solving all issues that arose. So a big shoutout to Greg and all of his efforts! read more

The HOA where I bought my house recently went into the hands of these people and I tried to make my first HOA dues with them, but since it was my first payment (online) I had to call them so that they can make my account "eligible" for online processing. The girl on the phone sounded clueless, she then asked me for my call-back number and told me that she was going to return my call later that day to let me known the status. But no call at all. They don't return phone calls and it's hard to get a hold of them too. read more

I am very pleased with the apartment I live in right now. They are very nice large units. Any complaints I have had are taken care of in a timely manner and with total professionalism. I am especially proud of the manager we currently have, Leticia Briceno, who has handled some problems I had with patience and kindness. She is always making sure that everything is alright and she gets on any situation right away and is informing you along the way what the progress is on your situation. She and her staff are always pleasant and helpful. read more

SAVE YOURSELF and your HOA/property!!! LBPM is the absolute worse management company we've encountered - so bad that our HOA hired an attorney to get us out of our contract. I would not recommend them at all. From day one they were terrible with how they handled our books and business affairs. Our vendors were paid two months late, it was always difficult to reach our incompetent property supervisor, which was so frustrating, the reports sent online were constantly incorrect- basically useless. Follow up was horrible, no attention to detail. We even received checks and documents from a different HOA operating locally. We did a much better job than they did when we were self managed. They also send out inept vendors! - And be VERY diligent about whether they are in fact licensed vendors! Terrible. Our HOA and homeowners couldn't be happier to be rid of them. The only reason I 'm giving them one star is because I can't exit without providing at least one. There is so much more that I could write but I won't at this time - just be duly warned! read more