UPDATE AS OF 1/14/2015 In response to Craig T., I'm sorry if I didn't get back to you right away, and that you used that as an excuse to claim that my post is either fake or I've confused you with a different company, but sorry to say, those are both FALSE. I also apologize if you were frustrated in how long it has taken me to respond or contact you, but you can imagine how frustrating and difficult it was for me to correspond with LBPM with their lack of response. I did live at one of your properties, the one located on 8353 Cedros Ave... It wasn't until this past weekend when I received a balance from my initial deposit, mind you I've moved out 3 months ago and in order to even receive it, my partner and I had to constantly bug our previous landlord since the management at LBPM wouldn't respond or cooperate... Not only that, you charged us to replace a "shower door" when we never even had one to begin with, thus having to contact the landlord again to fix the appropriate amount that was returned to us. Bottom line is, we FINALLY received our deposit 3 MONTHS LATER, CHARGED FOR SOMETHING THAT WAS IRRELEVANT TO US, and all because we were the ones who were so persistent in contacting you. Should never be this hard or take this long. I recently moved out of one of the properties managed by LBPM where my partner and I lived for the last 3 years. Needless to say, our landlord was very nice, helpful and took care of anything we needed. Although the apartment complex wasn't located in the safest of area, I believe our manager did a good job at ensuring her tenants were happy and making sure the cleanliness, upkeep and repairs were taken care of in a timely manner. While living at our apartment, we never personally experienced anything horrible besides several car break-ins, but those weren't accountable to the landlord or property management itself. We were extremely good tenants, ALWAYS paid rent on time, followed good tenant etiquette, kept to ourselves and didn't object to anything they needed on our part. We truly enjoyed living there for the time we did and we wouldn't have moved if we weren't looking for something a little bit bigger and more central to or jobs. We even referred our closest friends to live there as they recently moved in. My review is quite a bittersweet one, because while living there, I felt like I was home, which is essentially the best part about being able to find a great apartment. I really credit our landlord and her husband though, because if I could rate the company based on their service, it would be 5+ stars. My 2 star rate is basically on the LBPM management team. After over 3 years of good tenancy, I expected the same respect from the company as we instilled as a tenant. When my partner did our final walk through, we initially agreed that we were going to kiss our security deposit good bye, HOWEVER, when he and the landlord walked through she informed him that we left the place in normal, wear and tear condition and that we were most likely going to receive our FULL deposit back unless they decided to shampoo the carpet. Fast forward a little over a month and no itemized bill or security deposit. My partner has been in contact with the property management company for the last 3 weeks, where they either send him straight to voice mail or tell him they will call him back and don't. The receptionist at one point even told him "this should have been taken care of already." I work at a Law Firm and have done research on the California Tenant Laws. It states: "A landlord can withhold from the security deposit only those amounts that are reasonably necessary for these purposes. The security deposit cannot be used for repairing defects that existed in the unit before you moved in, for conditions caused by normal wear and tear during your tenancy or previous tenancies, or for cleaning a rental unit that is as clean as it was when you moved in.(216) A rental agreement or lease can never state that a security deposit is "nonrefundable."(217) Under California law, 21 calendar days or less after you move, your landlord must either: Send you a full refund of your security deposit, or Mail or personally deliver to you an itemized statement that lists the amounts of any deductions from your security deposit and the reasons for the deductions, together with a refund of any amounts not deducted." It's been over a month and he have yet to receive either of these items from LBPM. I'm not super upset with it, but just expected something in good faith as I have previously had no complaints until moving out. My only concern now is I have read previous and current reviews and see that they are notorious for not returning security deposits and I now regret having some of my closest friends move in if this happens to them as well. If I didn't have such a great experience with my landlord, I would really be looking into this, but to whoever reads this, just be cautious and know your right read more

I have had a good experience here at Meridian Court in Tarzana. My property manager, Kelly, who works for LB has really followed through on everything I have brought to her attention. When I first moved in, there were quite a few issues with the place (probably due to not so great vendors) and Kelly got everything fixed for me, including a new air conditioner. She is personable, will communicate through text in addtion to the other traditional forms, and she gets things accomplished in a timely manner. Meridian Court is a nice place to live and Kelly is a great property manager. read more

Been renting from these guys along with my colleagues for three years now. Not a good experience. They didn't keep their word on what was written on our lease, to the point where we had to consider pursuing a lawsuit. To put it bluntly, they are cheap. And they have the slowest elevator in the world. Rent your office space elsewhere! read more

horrible, first off years ago they illegally changed my drapes to blinds and lied about it, i believe attempted to force me out for the landlord and everyone that uses them changes companies, is it because i called at 6:30pm with overflowing toilet, was told to expect a call and at 8 pm i called back and they are closed with no answer on the 24 hour phone line! pretty freakin sleazy company, not to mention greg wanted to know what i did for alibving when he met me, he's the f'ing maintenance company, thats none of their damned business! scum for what i believe to be a slumlord! read more

We've been with LBPM for a few years. The 1-star is for keeping up all the bills and legal stuff like tax and filing. We are deeply disappointed with our manager, Nick. He doesn't respond to email or phone calls. He doesn't follow through with projects. Quite passive aggressive if you ask me. If you are looking for a good hoa management company, stay away. Do not repeat our mistake. read more

LBPM has been managing our Condo Complex for last two years and I just wanted to thank our Property Manager for doing such a great job.   She is always available to assist me with any questions I have and she has been really on top of resolving the issues with our plumbing.  I am hoping she will be able to work with us for years to come. read more

I've been in an lbpm apartment for almost two years now and can say that I'm thoroughly satisfied with the company. Our unit has had a few issues over time but everything has been quickly responded to and fixed. The building is kept clean and the noise level of my neighbors had been managed successfully. My manager Melanie is super easy to communicate with and fast to act. read more

If you are thinking of hiring them.... Do yourself a favor & walk away from the idea! They are fantastic at sending you eloquent people to pitch their services but when it comes down to them servicing you, returning your calls or paying your bills forget about it! After regaining our books we couldn't but notice that LBPM was a month behind on all our bills.... Their check however was consistently paid at the beginning of each month.... Fishy don't you think...anyhow.... I have so many stories to relay...So little time! We made the mistake of hiring them...don't make the same mistake and save yourself time & money! read more

Like many have said, i wish i can give this 0 stars. Naidin and David are completely terrible as supervisors, beyond pathetic. I personally believe a 5 year old can do a better job than David. None of these supervisors ever pick up their phone calls. Paying 300-400 a month just to get ignored. Any request we have asked for them to deal with has been completely ignored or gotten to about a month after and that's just notification to the board for the matter. I have yet to see a hoa meeting like i said a 5 year old could have scheduled the hoa meeting that David and naidin can't seem to schedule. I personally don't think they are qualified to be supervisors, and that just shows what type of company this is that they have negligent hiring with there top level staff. Completely terrible. All of my packages get stolen at my own home and these two morons decide to tell me to order to a different address instead of placing cameras in the building. Front gate is broken, maybe that's how packages keep getting stolen nobody wants to do anything about it? Safety should be number one priority and that gate is definitely a big issue.. hmmm completely terrible David and Naidin you are the absolute worst!!!! read more

This is the worst company I've ever done business with. Lida is a waste of time as is Ms. Serna. Everything is "not my problem" and "do it yourself". Terrible people. Avoid at all costs!! read more

I have been living at the Maravilla Apartments for nearly 2 years. I lived on third and second floor during my stay. The size and design of the apartment provides large space and a welcoming environment for tenants. There are several advantages to live here such as: swimming pool, grill, local restaurants, local banks and CSUN (it's across the street)! The manager Danielle Bowles, has been outstanding and resolved all my issues. She gets along with everyone and makes sure rooms are up-to-date with maintenance services when needed. I would recommend this apartment to anyone who is looking for a new place. read more

My experiences with LBPM has been minimal due to how amazing my onsite manager Gregory Fuller has been. I will say these 5 stars have solely been earned by him. Our complex is brand new, we are the first to live in the apartments with that came some struggles in the beginning. Greg was very helpful in solving all issues that arose. So a big shoutout to Greg and all of his efforts! read more

I am very pleased with the apartment I live in right now. They are very nice large units. Any complaints I have had are taken care of in a timely manner and with total professionalism. I am especially proud of the manager we currently have, Leticia Briceno, who has handled some problems I had with patience and kindness. She is always making sure that everything is alright and she gets on any situation right away and is informing you along the way what the progress is on your situation. She and her staff are always pleasant and helpful. read more

truly atrocious management company. emails seem to fall into an abyss. our property managemer specifically seems to go out of her way to ignore all emails and calls. i tried to go above her to her supervisor. apparently, the apple doesn't fall far from the anyone who works at that godforsaken place. i will be campaigning for the board to switch companies as soon as the contract is up, as the absurdity keeps exceeding my horrified expectations. read more

I am writing this review based on my building and my building manger, Greg. I have not had much interaction with LBPM, however I really like their building and our on site manager. I live at 11828 Runnymede St in North Hollywood. The building itself is great, love my place, the floors, the kitchen, the bedrooms, very happy with it all. On top of that we have a fantastic on site building manger. I've been renting over 10 years (different places) and Greg is by far the best building manger I've ever had. If we have any issues Greg handles them quickly. It makes a huge difference having a good on site building manger, he's one of the main reasons we renewed our lease and so many other people in our building have as well. read more

I had a rather negative experience with the customer service provide by this management company. Not to my surprise, many of the issues are in line with other reviews here on yelp. Here is what I have experienced in the past 2.5 weeks over the request for a common area key. To keep things formal I'm withholding names and specific details: -Very hard to get in touch with the agent responsible for the properties' account. -Unresponsive to emails and voicemails. -Conflicting and contradicting information and timelines from multiple staff members. -All promised dates for resolution were not upheld. And more painstaking follow up from the girlfriend and I ensued. -Strictly IMO, the receptionists are programmed to tell customers that the agent is on a "call" or "conference call". And when they do forward the call, it goes to Voicemail and the cycle repeats. I'm hoping something constructive comes out of my time spent here - whether it be LBPM cleaning up their act or YOU taking your business elsewhere. read more

Greg Fuller is our property manager and he is incredible! He is always friendly and extremely pleasant to be around. I am very picky, and call with small problems that could possibly annoy a busy manager, and I expect immediate satisfaction. LOL. But he cares and handles my situation as quickly as he can. I realize he has 26 other tenants to deal with, and everyone is happy and taken care of quickly. I would not want any other person in charge of our building! read more

This review is for Balboa Ranch Apartments located in Northridge which is actually managed by LBPM. We all know everything in or surrounding Los Angeles is so expensive these days. So this place really caught me by surprise. It's so affordable, quiet, and most importantly well-kept. It's an older apartment complex which to me is the way to go these days. Don't get caught up with all these newer apartment complexes that lure you in with fancy amenities and outrageous rent prices. I've been there and done that. Moving to Balboa Ranch Apartments was one of the best decisions I've made. In addition to that, my on-site manger Erika is amazing! She makes living there so much easier knowing that she will take care of any problems I might have. She is a very nice and understanding human being. Thank you LBPM. read more

Having LBPM as our property management group has been a great experience, especially having Aleya as our manager. She is a diligent worker who really does her best to get things done. I really appreciate all the effort and help Aleya provides us with! She is attentive and top of things. It's a pleasure having Aleya as our assigned manager. Thank you! read more

One of the many reasons why I am still living here is because of our manager Shawna. She is the nicest manager I've ever had. My girlfriend and I have lived in many apartments throughout the valley with many different managers; none of which even compare to how responsive and easygoing Shawna is. Every request, every question, always answered in a timely manner. The apartment is always kept clean and the area is really nice. I strongly recommend them! read more

I live in a townhouse gated community. We've had issues with certain houses so we decided to find a management company to help us out. LBPM has been a great help to all the houses in managing all the payments and resolving our issues. read more

I wish I could give negative stars to these people. By fast the WORST property management company in greater LA area. The only thing they know how to do is collect fees. When time comes to work for their money, they will just ignore you or assign the job to one of the one repair man and then charge exorbitant amounts. If you value you money stay away from them. I can't believe these guys are still in business! Horrible, horrible, horrible experience!!! Needless to say that once our contract with them expires, we won;t renew even if they were to their offer their services for free! read more

I lived in an apartment managed by LB for a year (moved out only because I relocated to a different state), and it was a very smooth year, so I didn't deal with them much. However, a month and a half after moving out and leaving my apartment in mutually agreed perfect condition (noted on paper and signed by their representative), I have not received my security deposit. I've called a few times, and last I heard they are "waiting to find out if they've mailed it." ... -_- .....I'm still optimistic I'll get it eventually, but at this point they're way beyond the legal time limit, which is pretty unacceptable. Fortunately, I'm not relying on that money to move into a new place! read more

Deplorable in every sense of the word. Impossible to get a hold of and absolutely will give you the runaround. If you can avoid at all costs, please do so. read more

Would have given a 0 if it were available. SLOW and UNRESPONSIVE..often no answer. Seemed like they were taking apt applications to nab personal info and pocket the $40 fee. After 2 weeks, I heard (don't know if it's accurate or not of course) that the application had not even been forwarded to the owner, but the credit had been pulled and the $40 charged upon receipt of application. DON'T place an app with them. Seem kind of like crooks. read more

Our property manager for 11828 Runnymede St. North Hollywood , Ca. is doing a great job in making sure the building is safe and clean . Since he is onsite manager he can easily be approach and he can attend to the tenants concern because he is also a hands-on manager . He has the know how about stuffs about maintenance on units so he can diagnose issues being experienced by the tenants . Making sure the building is safe and clean from outsiders . Maintaining the trash chutes of not getting clogged by boxes is a challenge day by day week by week ,But he has the patience to unclogged it every time .Hes a very approachable person and he does his work as a manager . We appreciate his work , hardwork and professionalism towards his job as a manager for the site .We look forward in working with him in making this place a better and comfortable place to live in to all of us. Thank you and God Bless you Gregg.Best regards Joel unit 101. read more

Love having Greg as property manager. Always ready to listen to concerns. Courteous, pleasant and makes living at 11828 Runnymede a pleasure. read more

I have been very impressed with Mr Fuller's customer service and his problem solving for tenants. He keeps good order and has an excellent sense of how to manage the problems that arise in a multi-family living location. And he keeps his sense if humor. Greg is a good building manager. read more

This is only for the building at 11828 Runnymede Street, North Hollywood - our building manager Greg Fuller is extremely hard-working and cares for all the residents. I really appreciate everything he does in making sure the building is running smoothly. Thank you, Greg! read more

I just wanted to say thank you to Greg Fuller, resident manager at 11828 Runnymede Street in N Hollywood. I am a professional realtor and I sometimes help out families looking for a lease. I can't thank Mr. Fuller enough for his help with my clients. They were in a bind with the home they had rented for a decade going up on the market. The building on Runnymede worked perfectly for them and Mr. Fuller was both exceedingly helpful, friendly, and professional throughout the whole process. It took a lot of stress out of it to have someone so caring. They have been enjoying their new space and said they can always count on Greg no matter what their concerns are. Glad they are in good hands! read more

I have been a resident at a property managed by LBPM for the past 4 years. Angelica Chacana does a impeccable job managing our building. Every issue we have no matter how big or small is resolved within 24hours, which is very impressive. She is very approachable and can be reached at anytime. Living at this building has been great! Thanks read more

We just moved in last week. Denise K. at the Vanowen property is the ideal property manager, hoping she remains the manager for the duration of our year's lease. She answers our questions right away, has a great memory, very helpful, professional, & has a bright personality. The overall experience is 4 stars, because there's always room for improvement with specifics for any company, yet LBPM has impressed us so far, thanks to Denise K. and Hanna G.. read more

We are outraged by the attitude of LB PM to its duties and to the people LB PM responsible for. Nothing ever was done on time. Financial reports never on time, incomplete, and in non-readable format. LB deliberately ignoring our calls and demands. Chose LB if you want listed in this and previous reviews troubles. read more

Hate to spend time on this but it's necessary to outline what I consider to be egregiously poor service, from doing their job to follow-up from their portfolio manager that manages the complex for a Condo I own at 1233 Amherst Ave (and have been trying to get information about improvements I'd like to make). Let's cut to the chase: IN WHAT WORLD IS IT OK TO HAVE NO HELP, ONLY EXCUSES, FROM LBPM FOR AN OWNER OF A CONDO THEY ARE RESPONSIBLE FOR MANAGING, WHEN ALL YOU NEED TO DO IS HAVE SOMEONE ON YOUR OWN CONDO'S BOARD RESPOND TO REPEATED REQUESTS? 1. No response from any board member after 2 emails forwarded to them by our previous Board President (who did a great job) forwarded on 7/22 and again one week later on 7/29. Both my emails, which were to do with requesting some information for some improvements I wanted to make in my condo were ignored. 2. I called LBPM on 8/6 (yet another week had bone by) and spoke to the portfolio manager responsible for my condo complex. I asked for her help and she told me that while she was not allowed to provide me, AS AN OWNER, my own Board Members names and email addresses, she promised to forward my two emails which I know that the Board had received from me via our previous President's forwarding them on (he confirmed that he did this). At this point I thanked her and followed up that verbal thank you with a written thank you on 8/6. 3. On 8/13 I called this portfolio manager again and told her I had yet to be contacted by a Board representative, that if she passed along my emails and my message and request to speak to someone on the Board about improvements I wished to make, they had ignored me, and I requested the names and email addresses of my own Board members so I could contact them. At this point she told me she couldn't give me their names and email addresses but that she could pass along a message. I explained that being that the Board had apparently ignored not only the 2 emails I had forwarded from our previous Board President (who, like me, is "merely" an owner and apparently HAS their names and email addresses), and that the Board also had ignored HER OWN forwarding of my emails and my request for a contact, I also reminded her that I had begun this journey on 7/22 and that 3 weeks seemed like more than enough time and requested once again their contact information. Talk about run-around! 4. Bottom line, she was full of excuses, she was rude, interrupting me several times to the extent I could not get a word in edgewise (nice customer service) and had to raise my voice to even be heard. I literally had to ask her flat out, "As an owner, do I have the right to have my own Board members' names"? After all this, she hung up on me and when I called back I got her v.m., of course and threatened legal action unless she sent me their names and for her supervisor's name. She sent me the Board members' names (although I still have no way to contact them). It never should have gone to that point. She did nothing to try and help me with a serious problem when all I was asking--very politely for (I have written documentation and emails for all of this) was to get a Board member to call me to answer three questions I had and communicated clearly in a very polite email, about some improvements I wished to make on my unit. Seriously, that is all there is to it. 5. Epilogue: Later in the afternoon I got an email from a Board member--FINALLY, apologizing for not getting back to me. I also got an email from the portfolio manager, who sent me the Civil Code re. their inability to give out Board members' contact information. While I don't like that I understand their limitations there. What I do NOT respect is them not following up on their attempts to be the intermediary and put some pressure on the Board for my complex, to contact me when I had been trying to get them to respond 3 times over 3 weeks to answer some questions about work I wanted to do for the benefit of the entire complex, increasing the value of the condos there by making improvements on mine. I did not get an apology and have no interest now in receiving one. I only have an interest that they assist me with my Board, as is their responsibility--one of the reasons we all pay $310/mo. One other editorial comment; The Board exists for the benefit of the Owners and indirectly at a minimum, so does the Management company, LBPM. All one need to do is look at their Yelp reviews to gauge just how poorly that is being done. If anyone at LBPM would like to speak to me about this in good faith, I am completely willing to discuss it and perhaps amending my thoughts once my frustration subsides. Do you feel like talking, Janice? read more

They towed my car from my own building's garage. When I attempted to call them for reimbursement, they were nearly impossible to reach. Then the reimbursement was denied by some mysterious "board" who I wasnt allowed to communicate with at all. The entire process was incredibly shady. Simply put, LB Property Management is not good at their job: managing properties. read more

After having so many difficulties with our previous property manager, it has been such a pleasure and a delight sending all of our requests for maintenance attention to LBPM. They get right on task and respond very quickly to emails. What a CHANGE! I especially love working with Julie Cross. read more

Angelica Chacana is one of the best and most reliable landlords out there! I've dealt with many and she is top notch. Whenever anything is wrong she gets back to me swiftly and helps solve the problem. I've been living at LBPM apartments for a year now and I would recommend them to anyone. read more

My Association, 68 units managed by Danielle Carbajal, merged recently to LBPM, we didn't have a choice but were informed in advance. The Board and I were naturally leery of the transition, but Danielle Carbajal has made the move smooth and dare I say enjoyable? We had good service with the previous company, but have access to even more at LB. For example, a concierge service, a 24/7 LIVE emergency line, with a real person. Recently, I asked for estimates to install a new gate and intercom for our Community, and the bids were sent to the Board within three days. That is service. The estimates were exactly the scope we needed, and the pricing was competitive. One thing I was told by Danielle when we hired her and that still sticks in my mind is this, "you are a volunteer board member and this Association should not be your full-time job, it's my job...." She has kept her word and then some. If you have the opportunity, hire Danielle to manage your Association. I promise you will not be disappointed. read more

Unfortunately, we have been with this company for 8 years now, and they still don't get it right. The main problem is that because their supervisors have too many properties to handle, they fail to give us the attention that we deserve (and pay highly for). We are actively looking for a better company. Would not recommend LBPM to anyone! read more

I lived at Meridian Court Apts in Tarzana for 3 years. The apt manager was absolutely amazing and did all that she could for the tenants. The management company was slow to get repairs done and the people they hired were not very good. In fact I had a roof leak my first winter that took 30 days to get completely repaired and it took me 6 months to get any compensation. I had been told by other tenants that when I moved out I would be charged for ridiculous things and I was! Upon move out I was told my paint, floors, and carpet were perfect! The apt manager was actually surprised how clean and odor free my apt was since I had dogs. She said nothing would have to be done. Well... I was charged for carpet because the new tenant was allergic to dog hair. How is that my problem? My lease said I could have pets and my move out report said the carpet was perfect. It's not my fault or responsibility that the new tenant said they wouldn't move in unless the flooring as replaced. Just beware that this management company is more about the money then their tenants. read more