I chose the morning pickup and was told it would be between 10:00 a.m. and 12:00 noon. At 11:53 a.m., I was informed the pickup would be moved at 3:00 p.m. I waited again, but no one arrived or called past 3:00 p.m., so I contacted the hotline twice. The pickup finally happened. Time is important, and this delay caused me to waste the entire day waiting. read more

LBC Mabuhay - Couriers & Delivery Services Near Me - San Francisco, California

I went to this facility to send a Balikbayan box to Metro Manila. According to them Oct. 18th would be the cutoff for Christmas Delivery. It arrived in Taiwan in November and was stuck there for 1 month. It finally arrived in the Philippines Dec. 14 but still stuck in Customs for processing. It is now Dec. 24. I called and they said it will not arrive until after Christmas ... to call again on Dec. 27. WTF! Never again... 1st and last time I will use them to ship anything. read more

bad customer service! bad website update! don't waste money to pay air cargo...all they want is your $$$ not to give you a good service

can give zero star service 3 weeks before I already book my 6 balikbayan boxes I bought 6 Large boxes full it up with my stuff & Cotsco products They book me May 1st today Wednesday they promise to pick up 1-5 pm it's 6:10 pm already driver Roger didn't show up or pick up the phone text messages is " read " seen zone . So unprofessional!!! read more

Asked for an envelope for personal letter and photo's. I was assured that the protocol was to come back with the addressee. Upon my return, I was asked to open a flat envelope for inspection. I said NO the contents/photos are personal & non of your business. And thats not what I was told originally. For god's sake, what am I going to put in a flat envelope? They (including the manager) lacked customer focus, manners, and consistent communication skills. They even suggested I try go to Johnny Cargo !!! read more

The staff should improve themselves.... customer service?? If only I could give -100 (NEGATIVE) I would. Very rude attitude, not friendly and not welcoming, not genuine to help.... Unbelievable!!! ZERO ZERO ZERO... went there in the morning 7/27/2024 so whoever was on duty at that time Gellert branch...3 ladies... the youngest one she was okay...at least smiled and answered my questions genuinely but damn! The other 2 ladies i don't think they know what customer service is..management should at least train them again...I felt unwelcome...u could tell by looking at them if they're even willing to help... ZERO!!!! The willingness to help was not there..People send boxes for a reason it could also be for emergencies...we don't know whats the process thats why we ask...providing an answer in a genuine way is not expensive... im just saying... Be NICE! mga TITAs in this lbc branch... read more

Hey all! Had a very stressful start to my day to say the least. Having a Filipina mother means sending giant parcels full of presents at least once a year. Basically she had 2 giant parcels made for her loved ones & I had to sign them off for a service guy to pick up & ship out! The guy promised to be there at 12pm. By 12:27, I had to call in & in an enraged manner , "HEY , WHERE ARE YOU?! You said 12pm, but it's almost 1pm! Are you in Disneyland?! I have a job to attend & I'm not working from home! " I was very unpleasant, but he was later of one hour! I understand other patrons but please, be mindful of time & figure out you logistics before promising a time slot! Being flexible is 15 minutes late & that is already generous. I'm sorry, but not everyone is like Beavis & Butthead watching TV all day long! I hope someday in the nearby future, AI will be created by Elon Musk to help get drones that pick up these parcels at the stated time with a 15 minutes time frame for flexibility. Time is money & the value is priceless. read more

Customer service agents very disrespectful, they bad mouth customers that steps away after service rendered. We dont mind waiting in line as long as they are efficient but instead very inconsiderate chatting with their favorite regular customers, when line is as long as the entrance and more waiting outside. Both ladies need to be retrained on how to deal with front of the store ethics. read more

Typical Filipino Time. When you own a business which serves the public, you cannot go by Filipino Time even when your customers are Filipino. It is tacky and promotes terrible customer service. I had a relative waiting for their boxes to get picked up. The driver was 2 hours late! When you say you will be somewhere you need to be at your destination ON TIME! AMERICAN TIME! Honestly, I don't know how this company stays in business with such poor quality service. read more

Worst customer service. They made a mistake with the scheduling and never showed up I waited for more than a month. Ridiculous you say? Wait till you call the customer service, worst than robots because they are real people, but can not help and know nothing their call center agents are very incompetent and unreliable. What happened to LBC I used to believe that they were the best. Different management, maybe? So now what? Well of course, never again. read more

There are two agents. One is better than the other. One knows how to talk to customers, the other doesn't. Depending on which location you go, the items they let you send to PI are subjective to the agent. One location/agent may let you send a specific item but on another day, a different location/agent may not let you send the exact same thing. read more

I pay cash ... 3 times short change ... I don't want to confront the kababayan .... karma ... if they want Tip they put Jar ...

Employees attending personal issues while service a client or customer. Very bad customer service. Filipino way sucks!

Well, this is my first 2 boxes that i sent to the Philippines with LBC cargo and with so much bad experienced, bad customer service. It has been 3 1/2 months, my package hasn't arrived from 9/24/21- present running to 4 mos. . I don't know how and what took them so long to deliver. It was really bad. I keep on following up the package and the company hasn't done anything to expedite the process. Snail, slow move when to get to the receiver. ????? I don't know when???!. read more

It is a new location but service is just as bad. Better have nowhere else to go because the wait times are always long. It seem each transaction take about 30 minutes. There are only two counters serving customers but there is always a line outside that moves very slowly! There is no consideration for customer's time. They need to open more counter during busy times. read more

I sent 6 boxes to Baguio City in August 2021. Only 5 boxes arrived. The box that contains clothes and shoes and bags and masks was gone. How can that be? What is going on? The person who answered the phone can not help me track down the missing box. We went to the office today at 12:00 noon, but there is no help. Nov, 1, 2021 read more

It was a very bad experience today. I'm already been sending a lot to this company. I suddenly needed to send something to the Philippines immediately so I have to visit their office located at Gellert, Daly City. I came by, there was a person in front of me, the place is very narrow. Knowing that everybody needs to practice social distancing, I fell in line, like I did not even went to check what was posted on the door. Waiting for some minutes, an older lady asked me if I'm next and went past me. It did pissed me. So I was intrigued why she stayed in front of me and not even practiced social distancing. I finally learned you have to text/call for your turn, which is very unusual for companies/institutions here, place is very narrow for a person in line to just butt in. When I get to talk to the agents, one of them, I guess a manager or whoever said, "it's your fault because you don't read." The point is not everybody knows you have to read the 8.5x11 copy paper that informs customers need to call/text to be served, located in front of the door, while customers are in line in a very narrow place, hello!!! One of the agent is very accommodating and has the value of a true customer associate but can't decide because she needs to ask I guess her supervisor who appears to be really rude. I explained my point but she never listened. She still insist that it's my fault and she needs to cater to the one behind me. It was really so frustrating, some older people doesn't know what courtesy means. I would not recommended this place anymore. read more

Im so disappointed! Im giving this branch 1 star .. if i could put 0 i will put 0 , They said the will pick up my box around 1-5pm? Then ive been waiting till 6pm and no one came to pick up my box! read more

was an ok experience kinda slow service but so far things get to the recipient intact

We have used this courier to send boxes to the Philippines many times. Recently however our relatives informed us the box they received was dirty and had a hole in it indicating a mouse had gotten into the box, BEWARE. We are now looking for another courier. :( read more

Fast and friendly staff. You would think it's close because there is no one single review, well, here it is, no complains