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    Lawson Hardware

    5.0 (2 reviews)

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    5 years ago

    They usually have what I need for small projects around the yard and house and are always willing to help find things. Great folks!

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    11 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1(35 reviews)
    5.3 mi
    $$

    Subject: Urgent Complaint - Unresolved Order & Unacceptable Customer Service at Lowe's Plant City…read more(#1592) Dear Lowe's Customer Service, I am extremely disappointed with my experience at Lowe's and the complete lack of accountability regarding my recent purchase. The way my order has been handled--along with the unprofessional treatment I received from your Plant City, FL store (Store #1592)--has been frustrating and unacceptable. Order Details: Order #201592048250420002 Purchase Date: February 25, 2025 Item: Microwave - 1.7-cu ft 29.88-in Over-the-Range Microwave with Sensor Cooking ( PrintP. Original Delivery Date: March 18, 2025 Updated Delivery Date (Without Notification): March 25, 2025 I purchased a microwave from Lowe's on February 25, 2025, with an expected delivery date of March 18, 2025. However, when I checked the Lowe's app a few days later, I noticed that the delivery date had been pushed back to March 25, 2025, without any prior notification. Concerned about this delay, I reached out to Lowe's multiple times for clarification. Every time I called, I was met with vague responses--no one could provide an explanation, and I was repeatedly told that the "claims team" would contact me. However, I never received any follow-up or resolution. Store Experience on March 25, 2025: Since my order was now expected to arrive on March 25, I called Lowe's Plant City (Store #1592) at (813) 659-4040 around 4:00 PM to get an update. What followed was an extremely unprofessional and frustrating experience: When the store answered my call, they immediately placed me on hold without saying anything. After waiting for an extended period, I was transferred multiple times without anyone addressing my issue. Finally, an employee named Yosselyn picked up and informed me that her manager instructed her to only provide the corporate phone number instead of assisting me. When I asked for the manager's name (maybe Melissa - Manager on duty), Yosselyn refused to provide it, stating it was per her manager's instructions. This is highly unprofessional, and I find it unacceptable that a store manager would refuse to be held accountable for a customer issue. Complaint Summary: Failure to notify me about my delayed order. Lack of accountability--no one can explain what happened to my order. Unresponsive customer service--transferred multiple times and left on hold with no communication. Manager refusing to speak with me or even provide their name. Over a month has passed, and I still have not received my microwave or any explanation. This level of service is completely unacceptable, and as a paying customer, I expect immediate action to resolve this issue. I am demanding: A clear update on the status of my order. If it is lost, I expect a full refund or a replacement to be expedited. Accountability from Store #1592. I want to know why the manager refused to address my concern and why the store staff treated my call so unprofessionally. A formal response from Lowe's corporate regarding this issue. I urge you to investigate this situation and provide a resolution as soon as possible. Please respond at your earliest convenience with a solution. Sincerely, JM

    Not sure why so many negative reviews here. This store has great selection as other stores. I don't…read moredeal much with the customer service, but when needed to rent a truck, they were quite helpful. Also needed some cutting, and they did it quickly.

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    Crossroads Ace Hardware - All the Best Brands, Under One Roof

    Crossroads Ace Hardware

    4.1(15 reviews)
    13.6 mi
    $$

    If I could give no stars I definitely would!at I stopped by this location to check on a specific…read moreitem and at that time there was a one way in one way out I was NOT greeted at all by any of the people that work there. They just look at you with their nose turned in the air and turn their heads. And...when I asked about the item, I was told to go straight to this other woman who seemed rather SNOTTY to say the least. I asked her about the item I was interested in and she proceeded to tell me that I would have to wait there to look at the section I was interested in because someone was already back there....that they're only taking 1 person at a time. I asked about how long was the wait? She said 20 to 30 minutes ...which I thought was ridiculous! It was just her bad attitude in general that turned me away. I realize that many people judge others by their outside appearance without uttering a word...but if they would treat others with the kindness and respect that they would like themselves, the world would be such a better place!

    So my previous review from a while ago was a pretty harsh star rating, as this Ace is basically a…read morevictim of its location. And, I guess, even fat old racists need tools and washers and guns. Everyone here is super helpful and very friendly. This isn't a place where you wander the aisles - they ask you what you need, then take you there to look at your options. Prices are generally a little higher than the mega home improvement stores, but Ace gets my business for their consistent helpfulness and also going to Lowe's is a nightmare experience that I avoid as much as possible. Ammo prices are decent if you're looking for a deal.

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    Lawson Hardware - hardware - Updated May 2026

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