Where to begin? This place is a nightmare. I bought one of those group.on certificates for a spa day. I realized that it was located far (Doral) but thought this would be a great treat for myself, and if I liked it, could return every couple months for some pampering.. First, I called to make an appointment and they never returned my call. When I reached someone, I made an appt for the various treatments (body wrap, body scrub,facial, manicure). I arrived only to receive half the day (body scrub and wrap. First, the scrub was hardly a scrub, just the receptionist rubbing to top of my lower legs for a few minutes. They left me waiting for ever for the second part (the wrap) by which time I got cold. Then they ushered me outside withouth the facial or manicure. They neglected to tell me on the phone or when I arrived that I would have to COME BACK SEPARATELY for the other two ADVERTISED services (facial and manicure). I asked the receptionist when I could make an appt for the two on the same day she said she would have to check. I asked her to call me when she consulted the schedule and could secure both on the same day. She never called. So I called, never heard back. I called again, and they said in May. so i proceeded to schedule my manicure for the same day at 3. I arrived at 3:25 (IT TOOK ME AN HOUR TO GET THERE), and though I was late, no one was there to check me in. Then when the receptionist arrived, asked me if I was someone else. I said no, identifed myself, and turns out, (as I glanced at the appt book) they never booked my appt. She told me to sit down again, by this time 25 minutes had elapsed, and two more people come in, and wait for a minute. Then the receptionist miraculously materializes and ushers them in (one of whom was getting a manicure as well.). At 4 two other people have been attended to. at 410 I walk out because no one has BOTHERED TO TELL ME ANYTHING and I have been waiting for 40 minutes without so much as an indication as to when I will be seen or acknowledgment of my existence. DO NOT GO TO THIS PLACE. Instead of being relaxed and pampered I feel cheated and frustrated. read more