I had been excited to come here for about a year after stumbling upon the Lavender Inn website and felt so lucky to snag a one-night stay, when the usual minimum is two nights. My friend and I drove up from LA last Friday morning for Saturday's Lavender Festival and decided to check in a little early at the Inn. The guest parking lot was convenient, and Beth warmly greeted us. One of the inn keepers showed us around the first floor just before her shift ended, and then we brought our luggage up to our Tree House room.
The view to the garden was just beautiful--the windows were huge and allowed for us to see everything outside below. There were also two robes in the closet, two Ghiradelli chocolates on the nightstand, and a pitcher of water with glasses. It took us a beat to get over the size of the bed, as we were expecting at least a queen, and I didn't realize until I scrolled through their site on my phone that the Tree House room is indeed a double bed room. It ended up being super comfortable, and I'm not sure that a bigger bed could have even fit in the room, as it was pretty small. Adorable, 100%...but just small. We weren't crazy about sharing a bathroom but figured it would be fine, which it was, until the next morning when we waited for 10-15 minutes just to use the restroom and brush our teeth.
The fountains, kitties, flowers, hammock, and variety of places to sit and enjoy the property were wonderful. Wine and Cheese hour from 5-6 was also really nice, and having the spa right next door was so convenient.
I have to say though, the one thing that was really disappointing was breakfast the next morning, which we were told was a buffet from 9-10. We arrived at 9:27 to find a few slices of a frittata remaining, one avocado/pesto item left, a couple scattered potato pieces, and a fruit/yogurt/granola section. We didn't immediately see an inn keeper or kitchen staffer to turn to, and then I poked my head in the kitchen, which looked pretty clean, almost as if they were done cooking, had put everything away, and were almost ready to leave. I asked the one lady in there if there were anymore potatoes and avocado/pesto items, and she gave me a nervous look, saying she would check with someone. She came out again a few minutes later and still seemed unsure, so I repeated myself.
We picked a table outside and about five minutes later, a different woman, presumably the one in charge, approached our table. Our conversation went something like this:
Staff: "Did you need something?"
Me: "Oh, yes! There weren't anymore potatoes or the avocado/pesto item. Do you have anymore?"
Staff: "We have no more potatoes and the other item was for our vegan and gluten-free guests."
Me: "Oh. Ok."
Staff member coldly walks away. No apology about running out at 9:27 when breakfast goes to 10:00, no warmness, no kindness, no offer to provide something else. My friend got the last avocado item, and the way the woman spoke to us implied some kind of "these were only for gluten free people anyway" tone. No question of whether we had any allergies or restrictions. I thought the whole point of selecting a bed and breakfast over a hotel chain was for the hospitality and feeling at ease by the setting and the smiles. Certainly not the case here in the morning.
There's also no yoga, which is mentioned on their site, but they do have yoga mats outside. And when we went back up to the room after eating, there were a few people literally just standing in the hall, waiting to clean rooms, which made us feel weird, like we needed to pack up and leave so that they could start their turnovers.
It's hard not to let that one breakfast encounter dampen my thoughts about The Lavender Inn, but I just had such high expectations of how sweet everyone would be, and her attitude just made me feel crappy. Sometimes having a business in a gorgeous setting isn't enough, and you really do need to make sure your customer service and friendliness are on-point. Making people feel special is just as, if not more, important than the surrounding area. read more