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    Laurel Ford

    2.1 (18 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Laurel Ford

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    14 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Rimrock Chevrolet - 2015 Silverado

    Rimrock Chevrolet

    (18 reviews)

    Service department is garbage. The communication is unbelievably lacking. My 2020 Chevy Silverado…read more2500 WT had to go in for an extended warranty repair for the power train. It seemed to have at least one leak toward the front driver side of the vehicle. Due to this drain of ATF transmission fluid, the transmission was shifting VERY rough. I took the vehicle in on the morning of 3/29/24. I sat for an hour while they checked it out to see what the problem was and if I could use the warranty to fix it. She informed me that morning that I had 3 leaks in the truck. There was a leak in the rear main seal, on the transmission coolant line, and on the oil coolant line. She said they would call the warranty people and try to see what they would cover. I did receive a short call on Tuesday 4/2/24 to inform me she had not heard back from the warranty people yet. I received a text message on the morning of 4/4/24 informing me that the warranty would fix the rear main seal leak, but not the other two leaks. I was frustrated the warranty for a transmission wouldn't fix the tranny cooler lines, but that's not these peoples fault. I ok'd the job for the rear main seal job only and she told me it would be "till about Tuesday to finish that big job." Tuesday would be 4/9/24. On Wednesday 4/10/24, she reached out to me to let me know she is still waited for "a few more gaskets to be delivered" and was hoping "to have this done by end of day Friday." She also informed me they "had to add an oil pan gasket to the repair, Which is also covered." I fully understand delivery of items can get set back, and this pushback didn't bother me at all. I sent a text message to her on Monday 4/15/24 asking for "Any news on my truck?" She responded with "He is working on it, I will know more after lunch (when he returns) when it will be ready." She didn't contact me after lunch anytime that day. I sent another text on Tuesday 4/16/24 asking "Do we have estimated time on my truck? Just trying to keep updated." She responded with "Another full day for sure. Transmission is out and will get the main seal in tomorrow and go all back together." At this point it has been over two weeks and I still can't get a confirmed completion date. Near the end of the day on Friday 4/19/24, I receive a call lasting 4 minutes that my rear main seal leak was done. She was trying to convince me to get at least the tranny line fixed because it was draining a lot of fluid on a sealed system and it could blow the transmission before I got it home to try and fix that line myself. At this time she quoted me for somewhere around $887 or $897, I can't remember the exact and I don't have it written in text. As you can see in the pictures I attached, the original quote for that tranny line was $787. I allowed the truck to set there for a total of 7 full business days. In that time I was trying to figure out if I would replace the line myself, or if I could have my more trusted mechanic fix it for a cheaper price. I personally went in and she had the mechanic show me what was leaking, and she told me that most of the repair was a labor cost. She informed me the repair was quoted for 3 hours of labor. On the morning of Wednesday 5/1/24, I buckled. I went in personally to grab something I needed out of the vehicle and ok'd the repair for the tranny line. She informed me she would place an order for the part and put it on the schedule. I didn't get a date yet, but I still understood that because I knew the part needed to be in to get replaced. On the morning of Tuesday 5/14/24, I went in to get my summer uniform for work out of the truck because the weather was getting warmer and I needed it. I asked for an update on the vehicle, and she informed me that the original mechanic who worked on the truck had quit. She also informed me that the part had come in, but she needed to get another mechanic to install it. She had told me that she would try to have it done by the end of day Friday. Loosing workers really sucks, but it's also not my problem. She did not contact me Friday by end of day, so I sent a text to a number I know worked on Sunday 5/19/24. I didn't expect a response that day, but my Monday morning. I work nights, so I didn't want to forget to text her due to being tired. I received NO reply to that message. I called the service department first this Wednesday morning of 5/22/24. At this point, I was ready to fight, because I had not seen my truck for almost 2 months now. She told me she had it on the schedule, and that is would be done by Thursday 5/23/24 end of day. The morning of Friday 5/24/24, I call again and she says she meant to day Friday. They did finish it finally, and I picked it up Saturday. But the price jumped to $925, and she never called to tell me the final price. Then to top it off, THEY DIDN"T WASH IT OUT. I had to spray it down to make sure the ATF fluid still dripping was residual and actually fixed. ABSOLUTE GARBAGE SERVICE DEPARTMENT.

    From the moment you walk in the door you know you're dealing with good people. The sales staff and…read morethe manager treated me like family. The manger Johnny and sales dept Bruce along with the finance team were patient and understanding as they worked to find me the best fit for a truck. I am in the Military and value a persons word, I hold them to what they say and you only get once chance with me. These guys earned my trust and helped me out with their incredible attention to detail and understanding. I never felt pushed or hurried in to making a decision I wasn't ready for. That's all before I even picked out a truck! Then the real care comes in, they are quick to answer the phone or return a call. Their service department and finance department bent over backwards to make sure I understood everything and that I was happy before the deal was done. In short, can you trust this dealership, yes! If your in the market for a vehicle and want a great experience than this dealership is worth a visit Thanks

    Laurel Ford - autorepair - Updated May 2026

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