Service department is garbage. The communication is unbelievably lacking. My 2020 Chevy Silverado 2500 WT had to go in for an extended warranty repair for the power train. It seemed to have at least one leak toward the front driver side of the vehicle. Due to this drain of ATF transmission fluid, the transmission was shifting VERY rough. I took the vehicle in on the morning of 3/29/24. I sat for an hour while they checked it out to see what the problem was and if I could use the warranty to fix it. She informed me that morning that I had 3 leaks in the truck. There was a leak in the rear main seal, on the transmission coolant line, and on the oil coolant line. She said they would call the warranty people and try to see what they would cover. I did receive a short call on Tuesday 4/2/24 to inform me she had not heard back from the warranty people yet. I received a text message on the morning of 4/4/24 informing me that the warranty would fix the rear main seal leak, but not the other two leaks. I was frustrated the warranty for a transmission wouldn't fix the tranny cooler lines, but that's not these peoples fault. I ok'd the job for the rear main seal job only and she told me it would be "till about Tuesday to finish that big job." Tuesday would be 4/9/24. On Wednesday 4/10/24, she reached out to me to let me know she is still waited for "a few more gaskets to be delivered" and was hoping "to have this done by end of day Friday." She also informed me they "had to add an oil pan gasket to the repair, Which is also covered." I fully understand delivery of items can get set back, and this pushback didn't bother me at all. I sent a text message to her on Monday 4/15/24 asking for "Any news on my truck?" She responded with "He is working on it, I will know more after lunch (when he returns) when it will be ready." She didn't contact me after lunch anytime that day. I sent another text on Tuesday 4/16/24 asking "Do we have estimated time on my truck? Just trying to keep updated." She responded with "Another full day for sure. Transmission is out and will get the main seal in tomorrow and go all back together." At this point it has been over two weeks and I still can't get a confirmed completion date. Near the end of the day on Friday 4/19/24, I receive a call lasting 4 minutes that my rear main seal leak was done. She was trying to convince me to get at least the tranny line fixed because it was draining a lot of fluid on a sealed system and it could blow the transmission before I got it home to try and fix that line myself. At this time she quoted me for somewhere around $887 or $897, I can't remember the exact and I don't have it written in text. As you can see in the pictures I attached, the original quote for that tranny line was $787. I allowed the truck to set there for a total of 7 full business days. In that time I was trying to figure out if I would replace the line myself, or if I could have my more trusted mechanic fix it for a cheaper price. I personally went in and she had the mechanic show me what was leaking, and she told me that most of the repair was a labor cost. She informed me the repair was quoted for 3 hours of labor. On the morning of Wednesday 5/1/24, I buckled. I went in personally to grab something I needed out of the vehicle and ok'd the repair for the tranny line. She informed me she would place an order for the part and put it on the schedule. I didn't get a date yet, but I still understood that because I knew the part needed to be in to get replaced. On the morning of Tuesday 5/14/24, I went in to get my summer uniform for work out of the truck because the weather was getting warmer and I needed it. I asked for an update on the vehicle, and she informed me that the original mechanic who worked on the truck had quit. She also informed me that the part had come in, but she needed to get another mechanic to install it. She had told me that she would try to have it done by the end of day Friday. Loosing workers really sucks, but it's also not my problem. She did not contact me Friday by end of day, so I sent a text to a number I know worked on Sunday 5/19/24. I didn't expect a response that day, but my Monday morning. I work nights, so I didn't want to forget to text her due to being tired. I received NO reply to that message. I called the service department first this Wednesday morning of 5/22/24. At this point, I was ready to fight, because I had not seen my truck for almost 2 months now. She told me she had it on the schedule, and that is would be done by Thursday 5/23/24 end of day. The morning of Friday 5/24/24, I call again and she says she meant to day Friday. They did finish it finally, and I picked it up Saturday. But the price jumped to $925, and she never called to tell me the final price. Then to top it off, THEY DIDN"T WASH IT OUT. I had to spray it down to make sure the ATF fluid still dripping was residual and actually fixed. ABSOLUTE GARBAGE SERVICE DEPARTMENT. read more

Rimrock Chevrolet - Car Dealers Near Me - Laurel, Montana

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From the moment you walk in the door you know you're dealing with good people. The sales staff and the manager treated me like family. The manger Johnny and sales dept Bruce along with the finance team were patient and understanding as they worked to find me the best fit for a truck. I am in the Military and value a persons word, I hold them to what they say and you only get once chance with me. These guys earned my trust and helped me out with their incredible attention to detail and understanding. I never felt pushed or hurried in to making a decision I wasn't ready for. That's all before I even picked out a truck! Then the real care comes in, they are quick to answer the phone or return a call. Their service department and finance department bent over backwards to make sure I understood everything and that I was happy before the deal was done. In short, can you trust this dealership, yes! If your in the market for a vehicle and want a great experience than this dealership is worth a visit Thanks read more

Rimrock Chevrolet - 2015 Silverado - Car Dealers Near Me - Laurel, Montana

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Avoid their service department. Over promise, under deliver. Take your vehicle elsewhere.

The service at this dealership is beyond horrible. You have to wait 3 hours beyond your scheduled appointment in order to have your vehicle seen. They charge hundreds for an oil change and same for 30,000 mile fluid check! They are not gracious or welcoming. The gal sitting there stayed on the phone and ignored us for the longest time. Once she finally asked us what we needed and we told her, she just said "you talked to Jo, so he'll be the one to help you.l". Well, no, unless Jo is a woman, we did not talk to Jo! Honestly, once they have sold you the vehicle, their service and costumer service skills go out the window! Ugh! I am in the market for a new car, and won't be buying from them! read more

We were 500 miles from home. While passing Laurel on vacation a warning light came on. Had an issue with a car under warranty that was going to leave us stranded on the interstate next to the dealership. Told us they couldn't even look at the car for two days. Ended up backtracking to Billings where the dealership took us in right before closing and staying sometime after working on the vehicle. read more

Our first experience was so bad it's a shame. We have a lifetime free oil change card st was told by no less than 3 staff members that it would no problem at all. Arrived at 8 to a very rude frowned face lady telling us they would not honor there own card with the Rimrock name on it. We had over 2k of service work coming up that will now move to another Laurel service dealership. Amazing, for $30 oil change!!! I will now do my best to spread this story across social media like a newspaper of our times. Huge mistake Rimrock Chevrolet. HUGE !!! You messed with the wrong Broadcast Professional. Update: Rimrock contacted me and advised the oil change cards are to be used at the dealership you bought car at. No where on card is this stated and as I said above three own staff and the staff at other Rimrock Auto Group are not aware of this policy. Pick and chose rules whenever and however it suits your needs Rimrock Auto Group. Poor management and poor customer service lives at Rimrock Auto Group in Laurel Montana. read more

Dealership Satisfaction Survey Thank you for your participation! Let the world know. I have previously had great service, however over the last year the service department has grossly changed! When my engine needed repaired 3/2017 AnneMarie worked hard to get the engine replaced and fixed correctly by my warranty company, that was the reason I kept returning. Obviously the service team continues to decline in experience and care since then, starting in Novemeber 2017 when I came in for an Oil Change with a coupon for $29.95. I accepted to be charged for an additional quart of oil since my car took 6 and the coupon was for 5qts.....my total bill came to over $50! Almost $20 for shop tool fees to change my oil!? What is the point of using a coupon if you are going to tack on almost as much as the oil change in extra charges!? Around a week following the oil change my engine light came back on, I stopped right away concered there was another engine problem or something from the oil change didn't get connected correctly etc. They ran the code while I was in the bay and told me it was the solenoid, showed me where it was and that it would take less then 30.mins to change. They quoted me a price for the part as well, I made sure I was ok to keep driving since I couldn't drop it off until the following week, they told me it wouldnt hurt anything, I would havepoor fuel mileage and possibly a hard start now and then. During the week the light went away so I cancelled the appointment, apparently that deletes all records of me being me being there, making the appointment and having the diagnosis. So when the light returned i dropped it off Tuesday. I specifically stated what I needed changed and that my dim lights needed changed. I did not need it to be diagnosed for .70 of a hour to know the solenoid that needed changed, I had already told them it needed done and it only took 5-7 mins to check the code the first time while I was standing there watching so why did it take 40 mins this time? Let alone .80 of a hour to change it when I was told previously it would be less then .50 hour and they could just charge me the .50 hour instead of a full hour since it "was extremely easy" to change. Then to add to my frustration the crap "suggested repairs". I have kept every single paper from every single time my vehicle has been there, apparently tires have always been 7/32 and recommended to be changed, even 2.5 months after I purchased the tires....with a hefty 3 year warranty(it hasn't even been 2 years yet on them)....my front tires are defiently not "bald". According to the paper my front windshield wipers are excessively worn and need changed....wow I can provide the receipt of purchase for when I changed then myself 4 weeks ago. Rimrock Chevy is a sham, I will not be returning. Apparently it is worth the price into Chevy in Billings where the $90 diagnostic fee is only charged if you choose to not to have the repairs done with them. I also doubt they will tell me I need repairs done that are blatantly lies. Not only will I not be returning, I will go else where on my hunt for a new Chevy Suburban, and I will make sure my family and friends know it's best to have their repairs done elsewhere. read more

The Service department is honest and seems to really care. I would recommend this Dealership. Everyone was so friendly and having fun. Wonderful service department. I will return. read more

The worst experience I've had purchasing a vehicle. The sales person was okay but made promises beyond his grade level which left me in the dark. I purchased online and the car was delivered - oh, I paid $150 for this service! He promised I would have all the finance papers, warranty documents, sales receipts, owner's manual, etc. sent to me the next day. They haven't arrived yet - the purchase was on December 9th! While reviewing the sales document, I saw a $158 mistake in the calculations. The sales person agreed and wrote a DUE BILL to me in that amount and said a check would be sent with the other documents. Well, since that time I've called, emailed, texted the sales manager and the general manager still no response. Then, to beat all, I finally was able to take the vehicle on the interstate and around 65-70 MPH the steering wheel started to shake uncontrollable. I asked for an assessment and haven't heard a word. BUMS, just BUMS! DO NOT, SERIOUSLY, DO NOT PURCHASE ANYTHING FROM THESE CROOKS!!!! read more

My salesperson was Levi Morrison, he was very quick and honest and made sure i was very satified with the purchase if my new vehicle. I would reccomend this company to anyone read more

The Service department is honest and seems to really care. I would recommend this Dealership. I will return

This dealership is the worst experience my family has ever had!!! My daughter bought a truck from them, drove it home, out of state, only to get home and find out the vehicle was unsafe as it was missing lug nuts and the ones on the tires were loose. Then 1 week later the transmission goes out. The dealership would not pick up the truck so we had to trailer it back to them and were never reimbursed the expense. We were ignored and calls not returned for a month then when I mentioned getting an attorney they suddenly ordered a transmission and we were told it was a new transmission with a one year warranty on parts and labor, they lied!!!! It's a used transmission and no paperwork for a warranty and again no one will return our calls,!!! This dealership and it's managers and owners are a joke and completely unprofessional!!!! I will never advise anyone to go there for a vehicle. Certified used is a lie, they never even went through the truck before selling it!!! Buyer beware!! I am letting all my friends, family and business associates know of the treatment we received and they will share that with everyone they know. You should be ashamed of yourselves for treating customers this way. Completely disgusted and letting everyone know it!!!! read more

This place is a joke, everyone is new and blames everyone else. No accountability! I was told by a sales person the manager would call me to finish the deal. Never did and I apparently missed out on the manufacture rebates and they wont do anything to make up for their own mistakes. read more

The lady that assisted us in purchasing our vehicle was great. Professional, pleasant, and was very fair. The vehicle was paid for in full. Unfortunately she no longer works there. Down side is...the dealership sold me the truck with an issue in it that they guaranteed (in writing) that they would take care of. 3.5 months later, and over 40 calls....the "manager" has ducked all but 2 calls, was suppose to let me know a date to bring it in for it to be fixed but has brushed everything off. The most unprofessional experience. And have now heard similar issues from over 20 people. Have already been consulting with a lawyer. Not something I'm about to let slide. read more

Well, we went in looking for a truck. We found a truck that we wanted for the right price. There were issues and we asked the company to take a look at them. They stated they did and replaced the brake pads. Moreover, we took the truck in today and found out that they weren't honest in their pad replacement. There's over $1,000 worth of work to be done on the truck and we paid the online listed price. They were quick which was the only reason they got a 3. read more

First of all, our salesman, Brad Nelson was/is AMAZING. My review doesn't reflect our experience with him AT ALL. He's an upstanding, honest guy which is really hard to find in his industry. Now, with that being said, this place is your typical shady dealership. They don't care about you, they care about money. That's it. And when I say, "they," I should really be saying Mickey, the manager. My husband has been serving in the military for the past 10 years and was FINALLY able to get a truck that he really wanted. Something he thought would be more reliable to travel across country as we move every 3 years. WRONG. We've had it for a mere 29 days and we've been having issues with it since day 2. They REFUSE to fix any of it. We purchased the extended warranty from their very non-professional finance guy, but turns out, it hasn't even kicked in yet. So, we're screwed. I'll be filling out a consumer complaint next and I'll make sure that each branch of military around here and all of our friends/family/acquaintances know how awful you treat your customers. Prayers for their salesmen. I'm sure they take the brunt of your greed. read more

First class treatment, skilled people, and trustworthy. I wish all dealers were like this one. Maybe it's ethics from cowboy history -- there is a difference. read more

I highly recommend Rimrock Chevrolet. I am from Alabama. I ordered a 2015 Corvette Convertible thru Rimrock and picked it up at the National Corvette Museum in Bowling Green, KY. It all worked out without a glitch. I dealt with Ken and Kathy Fichtner, and Scott Ostrum. They were all just great, and they treated me well on the price. read more