laundry heap unfortunately does not know how to do the basics of what the service is meant to provide: clean clothes. I have received so many clothes back with the stains still on them, and my most recent order absolutely stank of puke for some reason. Never going to order from them again. read more

I gave specific instructions on some grease stains on my trousers - absolutely nothing was done about it. Trousers came back with all the grease stains still on it. All my clothing came back tossed in a bag unfolded, so everything has extra horrible wrinkles in it. A pair of shorts was in fact, still inside out. Literally zero care was taken on doing anything. On top of all that, there are hidden charges on top of the advertised price, which I was aware of, but this left a really bad taste. read more

Laundryheap - Grease stains - Laundry Services Near Me

I've used Laundry heap a lot, and yes its hard to find any decent laundry services in London, but the repeate lack of care, respect and hygiene has ended my relationship with them. 1) drivers arrive early, drivers arrive late, and this is without contact. 2) No attention to notes about garment care 3) drivers have no contact with the cleaning operations, and thus further notes are ignored. 4) drivers leave clean bags with laundry on the floor in London streets then expect you to bring them into your clean homes 5) Poor Customer service with no phone contact options 6) Several times they have over-promised and under-delivered 7) More than 2 occasions I have received clothing back dirty/dusty and with debris in the sealed washing packages, only to be offered discounts and credit (lol) not even a refund / replacement on items with god knows what on them. In fact, once I received items covered in hair, dust and what seemed liked white plaster board, and I was offered a promo code... Honestly, to not leave this review wouldn't sit easy with me, if you're thinking of using them and you care about your clothing, try else where. read more

Their promise, clean clothes in 24 hours... What I got, just before the 24 hour mark a message they will be there in another 24 hours. No. I needed the 24 hour turnaround. We are traveling. Part of my party was flying out. I responded that it wasn't ok and I needed the clothes in the promised time. Got another vague answer. They were delivered about 40 hours after pickup. My husband had to leave without his clothes. This is completely unacceptable when you offer a business based on time guarantees. They wanted to give me future credits. I would never use this again. I would have been better off finding a Laundromat. And when the clothes finally came, they had holes from pins in them, stains, and came wadded up. So thanks for wadded up clothes that came late with holes and stains. But hey, you gave me 5£ for my trouble and charged me nearly 40 for the horrible service. I made sure to let our hotel know (they recommended the service) of my experience. So unless you don't care about spots, holes, wrinkles and time, pass on this. read more

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This company is a complete scam. I strongly advise everyone to avoid them. First, they quoted one price but increased the rates significantly after picking up my items. Then, they failed miserably on delivery, changing the promised date four separate times. When my order finally arrived a week later, the service was terrible. Out of 24 items, 16 were not properly cleaned or ironed. While they were packaged to look professional, stains were still clearly visible on the garments. To add insult to injury, they overcharged me for this negligent service. Please be aware--this is a big scam. read more

MARK MY WORDS, AVOID THIS COMPANY AT ALL COST. THEY ARE THE WORST COMPANY IN THE WORLD NOT JUST THE WORST LAUNDRY COMPANY, BUT THE WORST COMPANY IN THE ENTIRE WORLD!!! I really don't even have the time to sit here and air up all my grievances, because we will be here all day, but I will say this they have terrible, rude, nasty customer service who are not even in the country that they're serving they outsourced to India, and their representatives are extremely rude and completely unaware of what the policies are and constantly giving causing more confusion and then already tumultuous situation! they had my clothes over a month or because of stupid payment discrepancy that was their problem, not mine in any event. I finally paid the bill today in total, even though they told me they were only charging me for half of the amount that I was charged, I paid $589 about 10 minutes later I was charged another $589 so in total I was charged twice leaving my bank account stripped clean. I've been reaching out to every single customer service representative that I spoke with since the beginning of time and now all of a sudden they have nothing to say in your response. This has been over a few hours now and no one has gotten back to me. I've emailed I chatted and no one seems to be getting back to me, which is crazy because when they felt like I owe the company money, they were calling my phone nonstop every day all day but now all of a sudden, nobody has nothing to say to Work. This is Dade. This is treacherous. I hate this company. I will never do business with them again, and I suggest you don't either they don't even wash clothes properly they come back smelling like mildew and it's just ridiculous. Don't waste your I'm begging you. read more

Laundryheap - Laundry Services Near Me

Dirty clothes returned, didn't pick up on time and charged ridiculously, avoid avoid avoid.

They lost my laundry and delivered items from another person. There is no customer service or number to call and resolve matters. I messaged them via their app immediately and it has been over 12 hours with no response. I have also email. I have texted. But this service has lost brand new items and had no way to resolve. Laundry Heap is a scam. read more

AVOID..AVOID..AVOID.. This company cancelled my collection. They claim they called to try and collect earlier than the agreed window (no evidence of calls). I was watching the vehicle getting closer to my area and then the app alerted they cancelled ! Now I need to find a same day service to recover what I need dry cleaned for a business trip. I will never consider this company again. read more

Used this service from a hotel in London. Nearly all items were returned discolored and with spots of red stain. Probably thousands of pounds of ruined clothes. We even requested the separate wash option. read more

Laundryheap - White tank top now grey with red spots. - Laundry Services Near Me

A Complete Disappointment from Start to Finish After a previous bad experience with this service over a year ago (where delicate items were damaged), we reluctantly decided to give them another chance -- this time for the convenience of delivery, and only with basic items: a bag of laundry containing bedding, a couple of towels and 12 work shirts, a skirt, and a pair of trousers for dry cleaning. The collection went ahead as planned on Thursday evening, and we paid extra for a 24-hour turnaround. However, at around 4 AM on Friday, I received an email saying they couldn't proceed with delivery because they needed clarification on some "delicate" items, including a suit -- which was alarming, as I had not sent them a suit. I responded promptly to clarify that there were *no* delicate items and to wash everything at 30°C as previously instructed. Despite this, they delayed the delivery to Saturday and asked me to stay home over the bank holiday weekend. When the delivery finally came, only the dry cleaning was returned -- the laundry was missing. Worse, the trousers, which are designer, had been damaged beyond repair due to improper folding with heavy-duty clips. Then came the invoice -- not only had they charged my card already, but the bill included someone else's order, totalling over £100. When I raised this, I was met with repeated challenges until they eventually admitted the mistake. They refunded a random amount without any breakdown, so I still don't know if my bill is accurate. After several complaints about the missing laundry, I was told it would be delivered the following evening -- yet again requiring me to stay in on a holiday weekend. When the bag finally arrived, it felt suspiciously light. I asked the driver to wait while I checked it, and he actually laughed, saying the last customer had said the same thing because missing items were common. Sure enough, most of the laundry was still not returned. Despite repeatedly trying to resolve the issue, I've only received slow, unhelpful chatbot responses -- there's no phone line to speak to a real person. Now, they're asking me to stay in again on Bank Holiday Monday, claiming they've found "a couple of towels" and insist I *did* receive everything, which is just baffling. Overall, this has been an exhausting and infuriating experience -- full of delays, poor communication, lost items, damaged clothing, billing errors, and complete disregard for the customer's time and concerns. I regret giving them a second chance. The disaster is still ongoing..... read more

I've officially reached my limit with Laundryheap. They have ruined a very expensive Axel Arigato T-shirt I own, and I'm appalled at how they handled the situation. Their service has been problematic for a long time: They often show up without any prior notice, even when I've specifically noted for the driver to call ahead. If I'm not home, they simply take my laundry and deliver it the next day without asking. I've repeatedly received other people's clothes mixed in with mine -- a basic quality control failure. Freshly laundered items don't come back with any fresh scent, especially linens, which is disappointing. But the final straw was them damaging my clothing -- with zero accountability. For a company entrusted with people's personal garments, the lack of care, communication, and responsibility is unacceptable. When you trust a service with what you wear, you're trusting them with part of your identity. Laundryheap didn't just ruin my clothes -- they ruined my trust. And no, a £5 credit isn't going to fix an £80 T-shirt. If that's their idea of customer care, it says everything you need to know. read more

DO NOT USE! After using this service that our hotel recommend, we were very disappointed. Our clothes seem liked they were just tossed in a dryer and then shoved in a bag and returned. There were a few stains that we had put stain remover on before sending and it was still on there when return. If they were washed the residue from the stain remover would have come out. They didn't even smell clean. For how much we paid, it was not worth it. We have been looking through reviews and it seems everyone has had a similar experience. read more

Laundryheap - Stain remover still there. - Laundry Services Near Me

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DON'T use Laundryheap. They will: 1. Tell you they tried to deliver, but YOU weren't available at home, and later change it to "OOPS! We may have lost your stuff" (LIE!); 2. Slap you with Condition 11.1.1..., which they expect you to read before dry cleaning (OF COURSE!); 3. No matter if it's your favourite Loro Piana jacket or tailor made suit, their liability is limited to £50 (NON-DISCRIMINATORY...huh!); 4. Tell you that they waived the dry cleaning fee, on the suits they lost. (HOW NICE!) They have no clue what they are doing. App can't track your clothes, customer service can't handle complaints, policies are inflexible. Better use any other app, OR EVEN wear dirty clothes - at least you will have your clothes (rather than getting it lost by these cl*wns) read more

half order is missing!!!! I received only one of the two huge bags that i sent my items in back, which immediately tells me that half my clothes are not here! Amongst the items are my custom cambridge jumper with my initials on the sleeve, an africa print dress, a flowy chiffon orange dress, towels, socks and many other clothing items. I need the rest of my items delivered to me today!! This is urgent!! Order number: 3419890 read more

We realised we needed our laundry a bit earlier than planned, still within the delivery window just on the earlier side. Customer service were useless, they didn't do anything to help or escalate even after we explained we would be in danger of missing our honeymoon. We had to leave for our trip without our clothes in the end. Avoid this company if you can. read more

Poor service! Pros: Fair price for dry cleaning shirts Cons: Pickup times agreed do not bother drivers, on multiple occasions I have been called multiple times before agreed time. They deliberately make you reschedule the pickup if you don't adhere to their chaotic schedule. read more

I got a reply from. Laundryheap suggesting they had resolved the issue but when i checked my account there was no resolution- they were referring to a message saying i should raise a formal complaint but i can only do that once my duvet has been returned and that won't be until tomorrow. And, given i thought i had been raising a complaint with customer services it feels like a method of dragging out the process with the hope I'll give up. read more

They picked up clothes from the hotel. Scheduled to deliver in 24 hours. I was delighted. However, when they delivered, clothes were not washed. Dirty clothes were thrown into drier, folded and returned with stains. Clothes did not have any fresh small you would expect from washed clothes. They charged 24 GBP. After I complained they agreed to refund 8 GBP. Total disappointment and terrible service, and a terrible return policy. Never again. Buyer beware. read more

Laundryheap - Dirty cloth returned - not washed at all - Laundry Services Near Me

Straight up STOLE MY LAUNDRY from my hotel when I'd booked and paid for another service. No way to contact them. I'm pissed. Edit/Update: The reason you couldn't find a match in your system, Jhansy, is because I never hired y'all to do anything. I had to download the app and make an account just to talk to y'all about stealing my clothes. And then I had to threaten police action to get them back within 24 hours because clearly it wasn't a priority for you. My FAVORITE PART is when y'all offered me 15% off your services to wash my clothes that you were essentially holding hostage because, and I quote, "The driver left and there was traffic and construction," so my things couldn't be returned to me. You then had the audacity to miss your promised delivery window of 12-3 the following day, dropping my dirty, stolen clothes off at 4:30. Y'all can take a long dive off a short pier. Worst company I've ever had the displeasure of being forced to work with due to theft. I hope the company burns. read more

My wedding dress was made up of two separates: a skirt and a bodice. I sent them to Laundryheap to be dry cleaned. The bodice never returned. I asked for them to look into this, and they say it never came to them, CCTV shows it wasn't in the bag. I struggled to believe this and asked to see the footage but they say they can't share it. My flat is a finite space, I know the item isn't here, I know I sent it off to them. This is an item of both significant monetary but also significant emotional value. It's half of my wedding dress. I can't replace that. And even if I could, I am currently having to battle with Laundryheap for them to acknowledge what's happened. I can't let this go so now feel I need to dedicate a stupid amount of time to getting them to properly engage with me. read more

If there was a zero star review, I would give it. This company should be called "Trash Heap" because that is where your clothes may end up if you send them in to be laundered with Laundry Heap. My wife and I were in London for a two-week stay. We sent two loads of laundry to be done by Laundry Heap. Pick-up and delivery were excellent, but the service was horrible. We separated our clothing into light and dark colors and paid for the colors to be laundered separately. When the clothes returned the majority of the laundry was damp, we were missing a sock and they ruined two cotton polo shirts, stained a pair of shorts and died a white shirt blue. Because there is no way to contact the company other than through the app, had to log three separate complaints. One each for damp laundry, a missing item and damaged clothes. Laundry Heap e-mailed me and asked me to return the damaged items for them to try to rectify the situation. How do you fix a shirt stained a different color? You don't! They ruined 1/3 of the shirts I brought with me on vacation from the US. I refused to send my property back to them. After five e-mails back and forth, the best they would do is refund the full cost of the service. They offered $6.95 for a pair of socks that cost $14.99 to replace. They said this was because the socks were two years old. They depreciated a sock! They did nothing about the damaged clothes. Their idea of compensation was to refund what I paid for the service they didn't complete and executed poorly. When I placed the order, the app said "you saved three hours". In reality, I spent more than three hours dealing with their customer service and laundering my own clothes for the rest of the trip because I could not afford for another shirt to be ruined. One top of that, over $200 of my property was ruined or lost. Please DO NOT use this company. They can't provide basic services and will not make things right when they fail. read more

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Delivered someone else's order and didn't deal with it urgently. No customer service available.

Our washing was returned mixed up with someone else's, with stuff missing, really appalling. We contacted them and they requested an itemised list, as if it was somehow our fault that they completely messed up. Really disappointing. read more

The service was terrible. Despite my instruction, they returned the item with the stain still present. In addition, their customer service representative, Mahesh, was unhelpful and kept repeating that they can't reprocess it after 48 hours from delivery. The delay was caused by another item that was not properly processed, resulting in multiple chat conversations because you can't speak with anyone on the phone. As a result, two items were not properly cleaned and they even refused to rework one of them. read more

awful customer service. Sent someone else's underwear covered in hair with my laundry. Won't accept responsibility and fix it. Won't issue refund. Awful company, do not use. read more

Appalling service! Clothes were not washed, items came back with stains and strange odour. We got charged 330£ for something that was quoted under 150£ Do never use this scam service. We entered into dispute with our bank. Service is non existant and a complete waste of your time and energy. We washed everything ourselves and miraculously all odours and stains were gone. read more

Stained and wet clothes Paid for three loads of laundry as a new parent. Whites came back streaked yellow which didn't come out in the wash, almost like they were burned, causing over 250 worth of damage. Other items came back wet which completely defeated the point as I don't have a dryer. Raised issues with team on app who spent a day telling me that on inspection of the photo evidence I provided the stains were already there (how they deduced this no one can tell?!). Ultimately refunded me about a quarter of what I paid, less than 10% of the damage caused as the clothes are completely unwearable. Thoroughly disappointing and the last thing I needed as a new parent. read more

I used laundry heap in Netherlands 3 times and they screwed up my ordered each time. 1) I sent one load under 6kgs and was invoiced for 2. After some arguements, they fixed the bill. 2) I sent 1 load and 1 jacket for dry clean, they lost the jacket. I got it back after 3 days 3) I sent one load and 1 shirt to iron with clear instructions of which is which. The order I selected showed the correct amount, but they invoiced me double and ironed all the clothes. I raised the issue to them and they refused to refund. Really terrible business, prone to mistakes and don't take accountability. Do not use read more

They have ruined several pieces of clothing. Customer service does nothing to help. I would not use them.

Second time I used them they they charged the normal and 3 hours after without doing the collection they charged me 40 pounds extra I try contact them no number to contact I cancelled the booking they just sent me the first 20 pounds There's no way to contact them Not happy at all read more

They lose things! They lost my items, TWICE! Another update: they claimed they found my items and will arrange delivery next day, BUT, of course, they never showed up. And just rescheduled for no reason. Let's see if they will show up today,lol. I doubt if they have actually found my things and just trying to delaying solutions and compensations. Will update more. This is getting more and more ridiculous. Previous update: see the reply below? they won't contact you unless you reach out to them using their lame app! They can not even ensure the most basic thing as a service provider. first time they lost a king size feather duvet which I bought for 300 GBP something at John Lewis, they only reimbursed me 75 or something because I did not take photos of the item( who would think it would get lost!) I thought it was just bad luck but this time they lost my order again! 9 items in total including 2 cashmere jumpers , one designer dress and king size beddings! Please take pictures of every item you gave to them, because it is likely to get lost and you will need those to get compensation!( what a fuss I know! But that is what you have to do when you are dealing with someone so unreliable !) I am definitely dropping Laundryheap! Such a poor management and it is a shame as it could be a very convenient option. I am scared now and will not use them again. read more

Laundryheap - Laundry Services Near Me

Utter shite. Instance one - clothes delivered a day late when we had to go on holiday. Refused to help until we spent thee hours calling them. Instance two- clothes came back soaking wet and shrunk. Edit: despite the apparent care below I have had no reply to my messages with Laundryheap read more

DO NOT USE! Ridiculous service. I requested the service late on 4/9 for laundry pick up, thinking they would be washed and delivered as advertised on the app for under 24 hours, and by 4/12 the day I was checking out of the hotel I was staying in, they were STILL NOT READY. Why? I demanded a refund and just have my dirty laundry sent back to me and they refused. I've since switched to a new hotel and guess what? They still HAVENT DELIVERY MY LAUNDRY. What is taking so long? Even if I've had the change of address it's still in London and it's because they are taking so long. I want my clothes and money back!! read more

TERRIBLE! Damaged my coat that was supposed to be dry cleaned. It must've been washed with other laundry because it got completely darkened! And the material feels like it went thru a wash! They charged me for dry cleaning services! All 3 outfits smell like must! A dress had cat hair all over it! Gross! They will not take responsibility! read more

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whites turned grey then laundry now lost and customer service not responding- worst experience ever! cannot find out where our clothes are and we are due to board our flight home. despair. read more

On the day my order was due to be delivered, I received the tracking link as usual. Then 10 minutes before it was due I received a text message saying the order was not ready and would be delivered the following day. What!? No response to my text reply. No response to messages in the app. No response to messages on facebook. No response to messages on instagram. Worst customer service ever. The kicker? My new scheduled time is during the evening when I'm not home. And to change it they tell you to message them - the same messages they refuse to respond to!!! Will never use again. Update: Still no call from anyone at Laundryheap, just a bunch of canned responses like below. The partial refund? A token $10. The order should be free at this point. No communication just a bunch of robots spewing the same response repeatedly. If I could give a zero review I would. Oh and by the way if you read through the reviews, I'm certainly not the first to have this experience. This of course is overwhelmed by the numerous paid reviews that give a glowing response that read as if they are written by a bot. No doubt the bot that's too busy writing fake reviews to respond to customer service queries... read more

Driver picked up my laundry and returned it without issue. The problem was the service itself. All items were so wrinkled they couldn't be worn without ironing, defeating the purpose of a service advertised as a way to avoid missing time on vacation. The wrinkles weren't merely creasing caused by folding. The clothing appeared to have been crushed like a paper bag. Also, a pair of hiking pants were damaged - leg appeared melted and torn. When I complained, I was told that it was normal wear and tear from my own laundry at home ( new pants I had washed once) and that my pants weren't suitable for their " medium heat" dryers according to the label. I thought the service was a decent value until my laundry was returned wrinkled and damaged to boot. I would avoid using Laundryheap in future. read more

This is the worst laundry service I've EVER used - and I've used a few. I sent off 3 bags of clothes / sheets to laundryheap for separate wash. My clothing was returned on time a day later, but in a disastrous state. Nice clothes were just dumped into the bag, completely unfolded, and wrinkled so poorly it will take me hours to iron them. I had a hard time figuring out if they'd actually been washed or if they'd just returned the pile of dirty laundry I'd initially provided to them. On contacting customer support, they offered me a £5 discount on my next order... which is hardly a meaningful response on a £50 laundry order. read more

Laundryheap - Laundry Services Near Me

ABSOLUTELY TERRIBLE!!!!!! AVOID AT ALL COST I gave three items to Laundryheap (just for dry cleaning) which were returned completely ruined: - stitches broken - strange stains - buttons damaged and scratched I am still in procedure with the absolutely disappointing customer service. I asked for compensation which they ignored and offered a repair (HOW CAN A COMPANY REPAIR ITEMS THEY DAMAGED BECAUSE THEY CANNOT DO DRY CLEAN???????????). Wish I could put zero stars. read more