I don't live in Torrington but am so grateful for La La Laundry as they helped me with a challenge…read more I had a Ruggable that was too large for my machine and to my dismay, the 2 laundromats by my house wouldn't allow me to wash them in their commercial machines stating that once it got wet it would be over the weight limit for their washer. I understand the policy but was disappointed because what's the point of getting a washable rug if you can't wash it? ;) I started reaching out to other places in neighboring towns. I contacted La La Laundry and they promptly returned my inquiry and said "No Problem" and I could bring my washable rug in. Thank YOU!!!!! I'm here now, the place is immaculate and the staff friendly. I wouldn't hesitate to recommend them.

I brought 2 comforters down to put in the dryer. I put the comforters in two different dryers and…read morestarted to put the change into the dryers. Well the owner basically shouted at me in front of customers and my son. Something about putting too much change in the dryer, that the comforters would burn. I only put 4 quarters in the dryer. He also said that the comforters don't take long to dry. I have a big comforter so it does take a long time to dry. Plus he said I have to put it on medium heat. I know how to do laundry. Anyway, when the dryer was done, I took my comforters out of the dryer and left to go home. I just wanted to get out of there because I was embarrassed and humiliated. When I got them home, they were still very damp, so I hung them on the clothes line. I will never ever use this laundromat again. It is very unprofessional to shout at customers in front of other customers. I will use a totally different laundromat

I rarely write reviews, but my experience here was upsetting enough that I feel the need to warn…read moreothers. After more than ten years as a loyal customer, I brought in my daughter's wedding dress for cleaning. Although it was eventually found, the way the situation was handled was extremely unprofessional. When I went in to pick up the dress, I was told that it had already been picked up. Period. I asked the two young employees to check for any additional details, and I was again told, "It says it's been picked up," without any additional information or offer of additional follow up. When I asked for a manager, I was told, "It's her day off," and even scolded to "respect her day off" when I asked them to contact her. They eventually did get the owner on the phone; she was extremely rude and even more unprofessional, making it clear that I was bothering her. While the dress was ultimately returned, at no point did I feel the situation was under control or handled responsibly, especially for a long-standing, twice-weekly customer. For something meaningful or irreplaceable, I would strongly recommend taking your garments elsewhere. I now take my business elsewhere. If I could, I would rate this business 0 stars. If you want an even shorter version (3-4 sentences max), I can create that too.

I had a dry clean-only coat covered with dust. I brought it to Santoro's, and when I picked it up a…read moreweek later (my choice on pick up date) it was clean and in a fancy plastic bag. I was very happy with the price and ease of drop off/pick up. There aren't a crazy amount of parking spots in the front of the building, but there are several more off to the side by their sign. The interior is very vintage, with checkered tile floors and lots of brown. The signs out front are definitely dated, although maybe only to the 90s. I think it adds to the ambiance. There are washers and dryers inside, and seemed to have plenty of room for all the people using them both times I went inside. I would definitely take dry cleaning here again, and if I needed a Laundromat it seems like a good place to go for your needs.

I recently had an Enormous amount of laundry and was overwhelmed to say the least in how I would…read moreaccomplish it due to my health being poor.. I have nothing but PRAISE for this establishment and Melissa the Kind and ever so Helpful employee!!! The laundromat is extremely CLEAN, something that is VERY IMPORTANT to me!! Melissa went out of her way to help me from the beginning to the end!! I was still there when it closed and her husband even helped me with bringing ALL my laundry to my vehicle!! I WILL DEFINITELY BE RETURNING, and Telling everyone that needs to go to a Laundromat that this is where they need to GO!! :)))

It's so much better there now with all the very nice women working. There was a male attendant…read moreabout a year ago who always seemed to have to clean right around the washer I was using, seemingly every night I was there. I asked quietly and firmly for a little space, felt like he was always trying to peep my underwear or something, and he got all hostile. Do not miss that guy one iota. The women are all doing great!

Stay Fresh New Milford is a great laundromat. The staff is friendly, the machines are is good shape…read moreand they take credit/debit cards. Stay Fresh is clean. It gets busy but there are plenty of machines things move along nicely. Tables, carts, seating-all in good shape. Love Stay Fresh, New Milford!

Wide variety of different size washer and dryers. Very clean. Vending machines with laundry…read moresupplies, snacks and drinks. Plenty of carts to move clothes around. Tables and chairs inside and out.

Good experience. The room was clean and well-organized. Everything was well-stocked in the…read morevending machine (e.g., detergent, bleach, fabric softener) and there was always change in the reliable changemaker. I went twice, always during the morning, once on a weekday and once on Saturday; it was never crowded. All the machines worked except two new ones (extra large) that hadn't been hooked up yet. The only reading this review is 4 stars instead of 5 is because I can't be sure of overall reliability until I go a few more times.

Clean and inviting atmosphere with convenient hours. Reasonably and fair priced coin operated…read morewashers and dryers

It's good unless there is a problem. They may ruin clothing, then they turn around and blame the…read morecustomer for everything. They don't try to make anything right and continue to argue with you. Awful customer service!

Extremely clean facility, machines work fantastically, & friendly employees. Very cozy inside when…read moreyou're waiting for your laundry to wash or dry. Would highly recommend recommend to anyone.

Love this laundromat!! They always go above and beyond!! Neat clean and friendly staff!!read more

Broken machines that don't ever get fixed, machines that are broken but not marked, and a Sunday…read moremorning attendant who does not care enough to put a sign on machines that aren't functioning well. Doing laundry sucks but this place makes it worse by wasting my time.

absolutely rude, smells of fried food and uninformative. after driving over an hour and a half…read moreround trip to be told a flat "no" on a request for overnight service was a reminder to never rely on this service in the future.

As a commercial customer of the wash and fold service I'm saddened to have to leave a one star…read morereview. In the past we have enjoyed a sense of community and family at this faculty. They have previously gone above and beyond for service. I will also be grateful for my past experience and hope they correct the current situation. Recently the staff has changed and the new "younger" staff which in my opinion has no work ethic. I was told by the attending staff she was too busy to accommodate our same day request. She advised she many orders ahead of me and would not be able to accommodate us as it was after 12pm. I then proceeded to do our linens myself as we need them for that same day. I noticed and took pictures of the mostly empty facility when I returned to put our linens in the dryer at 1:00pm. the attendant was vacuuming. Saddly it appears the attendant cannot vacuum and do laundey at the same time. I returned at a little after 2pm and folded our laundry and stopped to speak with the owner. When speaking with the owner the attendant reported having to do an order for the "Spa," of which I noticed was already done and folded when I arrived, sitting on top of the first row of machines. This was a lie. The attending staff also lied to the owner when I reported the facility being empty and lied to make an excuse as to why they were busy. The owner simply stated she had vacuuming and other maintenance to do. So sad

Haven't been able to get there yet do to My Life but the phone calls were very exciting and they…read morehave everything a person needs to wash your own clothes. I Love It so I Wash My Own Clothing gives me Zen. Can't wait to meet you all. Thx

This is a decent and fairly clean laundromat. There are currently more than half of the washers…read moredown and the extra large dryers really don't work well.