Always courteous and prompt service. Dry cleaning, stain removals, sewing....all great work!read more

THIEVES! Stay far far away. They are rude and won't admit to any wrongdoings on their part.read more

I want to warn everyone about Village Cleaners in Litchfield located at 7 Village Green Drive. My…read moremom dropped off my wedding dress (to have it cleaned/pressed - there were a couple, very faint, small stains, no bigger than the tip of a finger) with them on Mon. before my Sat. wedding (9/15/12), and they put a rush order on it to have her pick it up after 5 on Wed. The dress was ready at the time promised, but when my mom pulled it out of the bag to examine it, she found a 5" scrape on the back and multiple grey stains. She said the scrape looked like someone had clawed it and that the stains looked like they had been made by dirty cleaning fluid that had been reused several times before they used it on my ivory, silk dress. The clerk called the owner, and my mom was able to speak with him. The owner said he would personally take the dress to the place they send their garments (apparently the cleaning is not done on premise) and oversee the removal of the stains. My mom picked up the dress a second time on Thurs. and the stains had been mostly removed, so they brought it home. Upon trying the dress on, we discovered that it had shrunk enough so that my mom had to add extra fabric to the straps so that the bust would sit in line with my chest. After all of this, the cleaners still only refunded half of the charges we paid - $16.50 of $33. I am disgusted that they 1. damaged my dress to begin with, 2. returned the dress to us in that state, 3. charged us anything at all for their services, and 4. damaged my dress further, requiring structural change to the dress two days before the wedding. They also wanted me to bring the dress in after the wedding so they could send it off to analyze the fabric or something, I said NO WAY. Do not take your important garments here for cleaning! They will not treat them with care.

I have been a patron for nearly 10 years. My clothing is always returned pristine and on time…read more They have never missed a rush order. Highly recommend

absolutely rude, smells of fried food and uninformative. after driving over an hour and a half…read moreround trip to be told a flat "no" on a request for overnight service was a reminder to never rely on this service in the future.

As a commercial customer of the wash and fold service I'm saddened to have to leave a one star…read morereview. In the past we have enjoyed a sense of community and family at this faculty. They have previously gone above and beyond for service. I will also be grateful for my past experience and hope they correct the current situation. Recently the staff has changed and the new "younger" staff which in my opinion has no work ethic. I was told by the attending staff she was too busy to accommodate our same day request. She advised she many orders ahead of me and would not be able to accommodate us as it was after 12pm. I then proceeded to do our linens myself as we need them for that same day. I noticed and took pictures of the mostly empty facility when I returned to put our linens in the dryer at 1:00pm. the attendant was vacuuming. Saddly it appears the attendant cannot vacuum and do laundey at the same time. I returned at a little after 2pm and folded our laundry and stopped to speak with the owner. When speaking with the owner the attendant reported having to do an order for the "Spa," of which I noticed was already done and folded when I arrived, sitting on top of the first row of machines. This was a lie. The attending staff also lied to the owner when I reported the facility being empty and lied to make an excuse as to why they were busy. The owner simply stated she had vacuuming and other maintenance to do. So sad

The thing that sold me into trying this laundry mat out is the fact that every washer is sanitized…read moreafter each load. That made a huge difference to me whether I would be taking my laundry here. For the most part, laundromats are disgusting. This one is clean And the attendant is very helpful. My clothes came out smelling fresh and cleaner than they ever have. We use the giant giant wash machine in the front and it puts its own soap and cleaning into the unit itself. I didn't have to use any of my products. Love it here

We visit this laundry each time when we visit our kid's camp so we can do her laundry. And it's…read morealways super clean, efficient and staff is very friendly and attentive.

They will take on the alterations and will be done by next Wednesday. They are very nice people to…read moreconduct laundry and alteration's. Plus they have a friendly dog to greet you.

I stopped in after getting may nails done , since it was one parking lot over. I was greeted and…read morestaff was pleasant. The turn around time was very fast , even though I didn't need it right away. But the option is available. Fast forward I picked up my items which are very expensive pieces , job well done ! Pricing is fair and affordable. Good service , I'll be returning.

I don't live in Torrington but am so grateful for La La Laundry as they helped me with a challenge…read more I had a Ruggable that was too large for my machine and to my dismay, the 2 laundromats by my house wouldn't allow me to wash them in their commercial machines stating that once it got wet it would be over the weight limit for their washer. I understand the policy but was disappointed because what's the point of getting a washable rug if you can't wash it? ;) I started reaching out to other places in neighboring towns. I contacted La La Laundry and they promptly returned my inquiry and said "No Problem" and I could bring my washable rug in. Thank YOU!!!!! I'm here now, the place is immaculate and the staff friendly. I wouldn't hesitate to recommend them.

I brought 2 comforters down to put in the dryer. I put the comforters in two different dryers and…read morestarted to put the change into the dryers. Well the owner basically shouted at me in front of customers and my son. Something about putting too much change in the dryer, that the comforters would burn. I only put 4 quarters in the dryer. He also said that the comforters don't take long to dry. I have a big comforter so it does take a long time to dry. Plus he said I have to put it on medium heat. I know how to do laundry. Anyway, when the dryer was done, I took my comforters out of the dryer and left to go home. I just wanted to get out of there because I was embarrassed and humiliated. When I got them home, they were still very damp, so I hung them on the clothes line. I will never ever use this laundromat again. It is very unprofessional to shout at customers in front of other customers. I will use a totally different laundromat

Nice easy experience. I was able to use my credit card so didn't have to worry about having to…read moremake change. I will defiantly go back.

Never use this place!!! I had a similar experience as the one described below - but quite possibly…read moreeven worse!. My first visit to Village Cleaners will be my last! I brought in a blazer and dress shirt recently on a Friday to be cleaned - asking for them to be ready for an important function the following Friday. I was told that they would be ready on the wednesday prior to the Friday of my event (which would have been great) I showed up Friday, the morning of my event to retrieve my items - only to be told that hey had made a mistake and someone had apparently written down the wrong date. I explained that I was just off a plane from CA and had no other options to wear. The owner called me to apologize and mentioned that I could drive the 1/2 hour to the off-site cleaning facility that they farm their work out to. That was bad enough. After he apologized and said he hoped I didn't think of them as the village idiots (his words) instead of the Village Cleaners - he sensed my irritation and clued in - offering to have them retrieved for me. He spewed a line about how "customer service" is their number one priority. When I finally got my items, the barely worn dress shirt - (purchased at Neiman Marcus for $220) had a Quarter sized hole in the back of the shirt. I discovered this upon dressing for my event. When I called the owner to explain the situation, his apologetic tone changed dramatically for the worse. He assured me that the hole must have already been there and that nothing in the cleaning process could have caused such damage. When I assured him that the hole was NOT there when I dropped off the shirt - he asked me to bring it in to the shop so he could inspect it. I did so the following day - and was at this point still hopeful of a positive outcome. With all the talk of "customer service" being so important to them - I was cautiously optimistic. Upon inspection of my ruined shirt, the owner proceeded to tell me that the hole had been there all along, that it was in fact patched up without me knowing - and that the patch had fallen off during the steaming process. I again explained that the shirt had been worn once before - and was purchased at a very reputable store - and did not have a hole or a patch on it! The shirt is white, thin, fine cotton. Any "patch" theory is ridiculous.A patch would have been clearly visible! Total BS. He told me that he had seen such trickery before - advised me that Neiman Marcus had knowingly and purposefully sold me a damaged / patched shirt and that there was nothing he could do for me. He did however offer to write a letter to Neiman Marcus on my behalf explaining his "professional" theory of sneaky patch work by one of the nations highest end department stores! I could not believe my ears! He actually said this with a straight face. I accepted his offer of a letter (out of pure curiosity of what he might write- and to see how far he would actually take this) - but it has been over three weeks now and I have not received a draft of the letter yet. Not surprisingly! Nor have I at any point received any offers of compensation or any sort of apology! I still had to pay for the dry cleaning of the blazer! So much for customer service!! Absolutely disgusting!