I recently had several issues with my attic, and after speaking with Ariella, I was very impressed…read moreby her professionalism and knowledge and decided to move forward with the work. From beginning to end, the team kept me informed every step of the way, providing detailed explanations along with photos and videos of the work. Whenever I had a question or concern, they responded right away, which made the entire process smooth and stress-free. Tony also went above and beyond to take care of some additional work and made sure everything was completed properly before leaving. He was incredibly kind, patient, and genuinely such a sweet person to work with. What impressed me most was that their professionalism remained consistent from the beginning of the contract all the way through the completion of the job. They truly put in their best effort and made sure the work was finished properly. A wonderful, reliable, and professional team. I highly recommend them!

Short Review: Great work/value and genuinely exceptional…read morecustomer service. Matan, Tony, and his team did an amazing job on my attic. The attic work itself was perfect. What they impressed me most was how they went above and beyond whenever an unexpected issue came up. Catching a hidden leaking pipe to helping me find a plumber within the hour, fixing and painting my attic door, and coming back promptly to address an airflow issue, they consistently made me feel like they truly cared about my home. I'm extremely happy with the service (I'd give /5) and would highly recommend them! Long Review: I reached out initially to cancel when I decided on another quote. That's when Matan reached out to me and asked if he could stop by ASAP. His initial evaluation was very clear as well as his recommendations. He explained all the details very clearly with visual examples as well (booklet, video). For my 820 sq ft small attic (3-4 ft tall), his quote was the best compared to 3 other companies that I had reached out to for the amount of work done. I received the quote immediately after Matan left my place. Matan and his team (led by Tony) completed the home prep, hepa filter, insulation removal/vacuuming, roden proofing, air sealing, sanitizing, R44 blown in insulation (15"), air duct repair, and pulled up air ducts where applicable. They also recommended installing junctions for the open wires they found in the attic, which was a fire hazard. There is a lifetime warranty on the insulation, a year warranty on the repair work, and a 3 year warranty on the rodent proofing! During the visit, Tony + the team were prompt and finished all the hard work in one working day (9am-5pm) When all the insulation was out, Tony told me that there was a corroded water pipe that was leaking occasionally. I assure you That definitely would not have been caught by me... Matan then helped me look for a same-day plumber (within the hour the issue was found) who was able to fix the pipe. He also helped fixed my attic door that was broken and even painted it for me. Tony and his team then finished the work after plumber finished. I really appreciated their hard work, attention to detail, especially in the smaller attic. After work was done/a day later, I had mentioned an issue to Matan that I wasn't feeling any air in the house and that I couldn't hear any airflow. I thought maybe the insulation is that good Actually, it was not the fault of his team or anyone. there was a missed hole in my cassette style air handler in the ceiling where the insulation was getting through. This holes has been there since the house was made so again I want to say it was very easy to miss and nobody's fault. Immediately after reporting the issue, Matan came by to clean the air handler blower wheel and fixed the two holes with wire mesh and expanding foam sealer. This issue would've never been caught without the help of his teams. He did this during his very busy schedule, and made accommodations for me. He also even fixed the air handler door for me as the door seems to be wet. After that fix, he stayed to test the air flow is good and we could hear the airflow again. I hope what you take away from the review is: - Matan and his team really care and pay attention to detail. Not only that, if there's any issues, they will promptly do anything to fix it ASAP. There were so many small details (leaking pipe, broken attic door, air handler door, holes in air handler box on sealing, getting a plumber within the hour) that they helped me solve. Matan kept reassuring me that "I got you" and it is 100% true. I am extremely happy with the service and how they showed up for me more than just the minimum effort. Thank you Matan, Tony, and the team for taking care of me and my place!

I have used this company for 3 plus years after discovering rats in my garage and damage to my…read morelexus. They do excellent work and the bait traps are working. The technician, James, is knowledgeable and attentive to my concerns. 5 Stars for James!

I do not recommend Home Guard Pest Control. I was a customer for over six years, and the billing…read moreexperience was incredibly frustrating. My card was always valid, and I have never had ongoing autopay issues with any other company the way I did with Home Guard. Yet with them, the autopay would repeatedly fail. They would then call and call about the payment, I would update the card again, and a month or two later the exact same thing would happen. This became a constant cycle even though there was nothing wrong with my card. Eventually, we stopped using their service because the billing problems and repeated calls became too much. Now, after all of that, I'm receiving messages from a debt collector claiming I owe Home Guard money, and I don't even know what the balance is for. After being a customer for more than six years, I expected much better account management and communication. Their billing system caused repeated problems, and now I'm the one having to deal with collections because of it. Very disappointing experience.

Hi, we've been with Home Team for several years now and our Technician, Joe, has been great!...he…read morefollows our instructions as we have Tortoises that we ask not to spray where they hide out. His follow-thru if we have any problems is very fast and comes out if we need him in-between services. We Love Joe!!

Blake is our technician and he always does an amazing job, very friendly and knowledgeable.read more

***UPDATED REVIEW***…read more PHENOMENAL CUSTOMER SERVICE!! ​I'm updating my original review following a phone call this morning from Jeff in EcoGuard's quality control department. Jeff reached out to apologize for the billing mistake and explained what happened. After reviewing my initial phone call, they realized a new employee had made a clerical error by failing to remove the charge. As it turns out, their initial inspections are completely free of charge. ​Jeff was extremely sincere, accountable, and immediately resolved the billing issue. In a day and age where many companies react defensively or "clap back" at negative online reviews, I was genuinely impressed by how professionally, promptly, and respectfully EcoGuard handled the situation. ​Mistakes happen, but it's how a company takes responsibility and rectifies them that shows their true character. Based on this outcome and their outstanding customer service, I am beyond satisfied and have chosen to move forward with them to handle my gopher issue! ****INITIAL REVIEW**** I called eco guard to inquire on gopher eradication options and they offered to inspect my property. Luis arrived and was very nice. We spoke about trapping options. I literally spent 10 minutes going over the options. That's all we did and I was billed $125!! The bill stated it was for the inspection which was supposed to be free. This is very unprofessional.

I worked with EcoGuard on an ant issue in my unit. Overall, the technician was friendly, on time…read moreand explained what he was doing. I also have 2 cats so we talked about when it would be safe for them to come back out. The biggest con I have is I didn't know I was signing a contract until the technician arrived. I had spoken the previous day with their office and no where in our conversation did they mention this. So imagine my surprise when the technician shows up and says "did they send you the contract to review?" Uh no, they sure didn't. I didn't want him to be penalized and I felt blindsided so I signed it. (I also gave this feedback directly to the office when they called to see how my service went) felt a little sketchy and the technician wasn't surprised (not sure if this is how they get you in)

It makes me sad to write this review because I had no issues with Homeshield until a few months…read moreago. I have been a customer of Homeshield for years and have had various services - wood rot treatment, monthly pest and rodent service, rodent exclusion treatment. My parents also have Homeshield service their home because of my referral. I want to make it clear that the technicians who service my house continue to be great. My usual technician is Julio and he's always super friendly, on time, and does a great job. My issues in the last few months pertain only to the call center and billing. In April I was charged for my monthly service even though no technician came out to service my house. I called Homeshield to let them know and they indicated I would not be charged for June. When June came, I was still charged for June so I had to call back to ask once again for money back. The call center indicated that I called too late before they processed the payment so the charge would fall off my July billing. At the beginning of July I called Homeshield to schedule my monthly treatment because I was going to be out of town. I informed the call center that I was going to be out of town and that was the reason for me scheduling my monthly service. The call center was able to get my monthly pest service schedule before I left, the call center did not indicate that I had a separate rodent treatment schedule for July 24. I left the country and while on my trip I got a text that my house would be serviced on July 24. I was pretty confused because I thought I had my house serviced and I even told the call center I would be out of town. Due to the 9 hour time difference I had to tell my brother to call Homeshield to cancel the appointment. On July 22, my brother informed me that he canceled my appointment and notified Homeshield that I would call to reschedule. On July 24, I got a text from the technician that he was about 30 minutes from my house to perform the service. I had to respond via text that I had cancelled my appointment and apologize that the call center did not inform him that I had cancelled. I am not too sure what is causing the breakdown in communication but I honestly feel terrible for these technicians not being informed of things. It also doesn't sit right with me that I have to apologize to the technician not for anything I did, but for the breakdown in communication caused directly by the call center. I also am not sure what is happening with the scheduling since before the no show incident in April I had technicians service my house every single month without issue. Update: Bryana from Homeshield called me on August 5 to learn more about the breakdown in billing, communication, and scheduling. She was really friendly, professional, and apologetic. I felt like she was not calling simply for me to fix my review but actually listened and wanted to make sure that as a customer I felt that things were remedied. She thoroughly explained my services and what Homeshield was going to do to help make everything right. She also informed me that she was going to reach out to my dad to make sure his experience as a customer was great. Overall, I am really happy with how Homeshield handled remedying the situation to ensure that I continued to receive better services in regards to billing and scheduling.

Just found out today that I have been continuing to be charged for services that are not rendered…read more We're in the middle of a huge landscape upgrade and didn't need any service for past couple of months. I had mentioned to Darla to skip service because of this, and will resume when ready. But just noticed that I have been continued to be auto charged ($87 each time) good thing I looked as I was getting ripped off. Very surprised of this as I'd mentioned this for multiple months to get ahead of this situation and give HomeShield as much communication as possible. It is crappy feeling to have my money taken like that I called in and spoke with Luca and he was helpful in telling me that I'll get credited back for 2 months, and will have CC on hold so not charged. That made me feel good. He said I'd get confirmation email in a few minutes but it's been nearly 2 hours and no email and my CC still showing no credit/refund. They are happy to auto charge me, but cannot accommodate their current customers with the ability to pause service, causing additional headache for me I'll see if there is anything worth updating if/when it happens. otherwise will go straight to credit card company and dispute charges...I don't have time to keep going back to HomeShield to check if they did their work right Still considering if I will continue with HomeShield once I need service again; but I figure I'll have better choice when that time comes UPDATE: after reading other review of not being able to cancel service, I called right back and spoke with Patricia. I asked to cancel service, but she could not do so and had to transfer me to other department and ask me to hold for "2 minutes". After 2 minutes, she came back on saying no one could talk to me to cancel. Seriously?? I asked if I can get her my verbal authorization to relay my cancel message to someone. No can do, so I have to wait for someone to call me back so I can say "CANCEL" really frustrated now...

I have been a client of Joshua's Pest Control for many years, and employees like Leo are exactly…read morewhat make this company great. Leo did an outstanding job. From the moment he arrived, he was professional, courteous, and very well-mannered. He took the time to thoroughly inspect the property, explain what he was doing, and answer my questions clearly. I really appreciated how careful and detail-oriented he was throughout the service. He did not rush the job, and he made sure everything was handled properly. Leo was respectful, personable, and a true gentleman. It is always refreshing to work with someone who takes pride in their work and represents the company so well. I highly recommend Leo and Joshua's Pest Control to anyone looking for reliable, professional pest control service.

Gave no clear eta or time frame for appointment. Just said at some point on Wednesday. Took time…read moreoff work, got an eta call saying they were on the way and will be there in 30. 2 hours go by and they still didn't arrive. Another hour passes with no word. We called and the rep said theres a new note on our account that we have a locked front gate (it was communicated at the original booking call and during the notice call). Tech left without any attempt to call the 3 numbers on the account. So we would have been waiting even longer with our hands in our pants not knowing when to expect them. Called and complained and best they can do is send someone tomorrow, so we will miss another day of work and still aren't clear on when they feel like showing up! Ps your customer service rep never branded the call.

Omar is a conscientious employee who is respectful and takes his responsibilities seriously! He…read morealways does a good job.

I've been a customer of simple pest management for several years, but I wanted to take a moment and…read morethank the team for being available and being so professional at helping take care of my home & my business. They have been able to help me with almost every pest problem from insects, fruit flies to rodents. Chris is my favorite tech, and I always appreciate his attention to detail when he's here. He's extremely friendly and personable, but completely professional at the same time.

We've been using this pest control service for a few years, and they've been very good. They are…read morenot the cheapest, but our pests are controlled :) - and they come between services if suddenly we get spiders or something. Isaiah is very nice too - he's our regular technician. Thanks, R&D!

Our service technician Mark has been treating our yard for over 10 years. He always checks in and…read moreresolves any issue when they arise, even stopping by between services if needed. We've been so pleased with their careful, conservative approach to pest management.

Thank you so much for the excellent customer service! The company was easy to reach out to and…read morescheduled our first appointment immediately. Our professional representative, Kyle, did an outstanding job coordinating, inspecting, identifying, and applying control methods of our flour mite issue. He was very respectful each time he entered our home and was also mindful of his surroundings when spraying in our kitchen. I highly recommend this company if you have any flour mites that are extremely difficult to exterminate. Thank you again for the amazing service.

Jay is always phenomenal! We are so thankful for the best pest management company - and it's pet…read moreand kid-friendly. The quality is top notch - we never have insect issues. Plus, we don't have to worry about toxic chemicals. And the treatments never bother our bees. It's also a great value for the money. We highly recommend Hearts Pest Management!

I hired Jamul Pest Control to take care of an ant problem at my mom's house and added my house a…read morefew months later. I'm very pleased with the results and my tech Gavin has been great to work with.

Excellent choice for my pest control services, customer service is excellent. The technician who…read moreserved our house did an excellent job, very knowledgeable, professional and polite. I signed up for the pest control program. You won't be disappointed, call and give them a try! I'm glad I did!!