They are very quick with getting you in. Very Polite and great service. And most of all they do…read moregreat work!

I normally go to sapphire brows on olio, but was near this place and thought I would try it. I'll…read morepreface this with saying I am NOT picky on my eyebrows. I've been many many different places including ones in malls, Walmart, and even beauty schools with students. This was the worse experience I've had. I walked in without an appointment (the sign and website says they welcome walk ins ) It took several minutes for the woman to come out of the back room. She didn't greet me or say anything at all, so I told her I was there for a brow wax. She asked if I had an appointment , when I said no, she was very rude and told me to make an appointment in advance next time. She said she could "squeeze me in this one time". There was absolutely no one there waiting and no one came in during my visit, so I'm not sure why she was rude and dramatic about me being a walk in. Normally I would expect they would be thankful for the extra business, especially during COVID times. As the cherry on top, she had headphones in BOTH ears and was speaking in other language and laughing on the phone the entire time she did my brows. I asked for my brows to be cleaned up and get the strays, as it hadn't been more than a month since I last had them, the shape was still clearly there. She made my eyebrows extremely narrow and with almost no shape/arch- just a thin line. I would NEVER go here again. Customer service was one of the worst experiences I've had getting waxed/threaded and it was a terrible job.

I got a fine line tattoo with Rileigh, and it was wonderful. Her art is wonderful and her customer…read moreservice was even better. The salon was even able to squeeze me in for a last minute brow wax with no appointment, and the service was amazing. The salon was clean and relaxing. I traveled an hour to get these services done and I would 10/10 travel to get work done there again.

Took my girl friend here for her birthday, girls day out…read more Sydney was my esthetician and she was great. Very knowledgeable and walked me through the process as she went. We did the sculpt massage with a scalp massage. All of it felt heavenly and didn't seem rushed. Our faces left radiating! I was afraid they may be red afterwards due to the creams used but they weren't at all so we were comfortable going out to lunch! Check in was easy. They take you back to get comfortable, and even give you a weighted blanket! The inside is really pretty, decorated with fake plants, lots of windows for natural light. Parking: a lot outside the parking with some handicap options. A fun girls day or self love splurge!

The employees were so sweet and knowledgeable. Every time I've been there the owner has…read morecommunicated with me and introduced herself - very nice! Highly recommend going here for a facial - clean and welcoming environment!

Dolly is wonderful. This was by far one of, if not the best threading experience I've ever had! I…read morecame in for full face threading. Dolly was very thorough. I really liked the technique and thread she used; both made the experience almost painless. She definitely makes time for you and doesn't rush you out like some places do. I also liked the small facial massage she does at the end when applying lotion to calm down your skin. It was very relaxing. She is very clean as well. I sometimes break out the next day after threading, but not this time. My face was clear as can be the next day. I'll definitely be back for threading and her facial services sound fantastic too. The great pricing is also a plus!

Just like reviews mention Dolly is fantastic. She is reshaping my brows aftermath from another…read moreeyebrow establishment. Highly recommend. I will see you soon Dolly! You won my eyebrow trust.

Clean and comfortable. I came in on a whim on a Friday and…read morewas seated right away. Lan was very friendly and helpful and gave me a great pedicure! Highly recommend!

Went here for the first time on Friday. I went during a weird time so they weren't busy which was…read morenice. First impression was that it was very clean and organized. I didn't feel rushed during my pedicure. I got the $45 pedicure and I feel that it was worth the extra $10 from the basic. She put a lotion, exfoliating scrub, and then another lotion + hot towel on my legs in addition to the callous removal and normal pedicure. Very relaxing! Chairs were nice and comfy and didn't feel worn down like at other places. I paid cash but they do have credit card machines. The only odd thing that stood out was they didn't have fans to blow for a non gel pedicure but not a dealbreaker for going back.

I scheduled an appointment with Carly and it was wonderful. She completely customized by haircut…read moreand we talked through it since I was making a big change. I'm so happy with the outcome and I'll definitely be a regular client.

I have had visits with Chandler a bleach and tone. Has done such a good job. my hair does not…read morefeel damaged at all and perfect color. He talks through the process. Always have good conversation. I would recommend him for any type of hair needs you need.

The staff was super knowledgeable and helped me choose the right facial and the right products…read more Everything was fantastic. I would highly recommend this place.

Always a wonderful experience from the time you open the door to when you exit. Everyone is…read morewelcoming and kind. It's like walking into a bougie friends house - cozy and wonderful. So many skilled estheticians and treatments!

Everybody is so kind and talented. Thank you so much. Emily is awesome…read more All staff are incredibly kind and helpful

I have been a loyal client of Lash and Brow Design for two years. After a recent experience, I feel…read morecompelled to share what happened -- not just because of the billing dispute, but because of how I was treated throughout. I booked an appointment for Friday, June 12th and received a text confirmation for 12:30pm. When I called that morning to ask about coming in early, I was told I had no appointment on June 12th -- that I had been booked under an old profile and phone number for June 11th, and that I owed $150 for a missed appointment I never knew I had. I showed my text confirmation clearly dated June 12th. I was told it didn't matter. The error was made by the salon -- a new front desk employee used an outdated profile, so I never received accurate confirmation details. I have documented proof of this. Despite that, the charge was not reversed and the situation was not corrected. I also want to be honest about something I've noticed over time: concerns I raise as a Black client in Carmel tend to be handled differently than those of white clients. I'm not saying this to be inflammatory -- I'm saying it because it's my lived experience, and I think it's worth naming. I have no intention of leaving this city or this salon lightly, but I do expect to be treated with the same respect, accountability, and good faith extended to everyone else. This appointment mattered. I had a gala the next day. I came prepared with proof. I was dismissed anyway. That's not acceptable, and I hope the salon takes a serious look at how client concerns are being addressed.

Relief I had been…read moreirritated in that area for some time do to low estrogen in my body. I have to keep a Brazillian wax, as the cleaner area makes my life so much more comfortable, with that being said I am 3+ years in. Janay (Carmel location) is EVERYTHING!!!! She takes her time and will even get out the tweezers to ensure the entire area is clean. Every time I leave her, I have a baby smooth area with a Peppermint tingle. Some are against waxes, but after you try Janay there is no going back. I actually look forward to the appointment and schedule waxes over nail appointment any day!

LOVE the Naked Monkey! So nervous at my first appointment and the staff put me right at east. In…read moreand out. Very friendly staff who normalize the experience and are super chill with seeing all parts of your body. Definitely a "no judgement zone." I do wish you could schedule online-hate having to call every time and then chit chat through finding a time that works but besides that, clean and speedy service and my waxed areas look great. Tip: keep track of their Black Friday special and stock up!

Super fast service and fairly priced to get brows threaded. She offered a punch card and after so…read moremany purchases you can get a free threading which is nice. I was a walk in and was immediately provided a chair to get started with the threading.

this place is 100% authentic. I do not deal with anyone if they are not a quality have great…read morecustomer service and know what they're doing. This was surpassed and I have been getting my facials and waxing done for over 50+ years and this was the best I've had in my entire life. If you were the best you need to go to this salon they're quick clean and most of all know their job and polite and price is unbeatable. I would run if I were you.