This was my first appointment and I was definitely nervous and worried that it was going to hurt. Something about the word laser makes this feel so dramatic. To my surprise it wasn't even bad! I was shocked honestly. I had Jackie working with me and she was wonderful, thorough and talked me through everything. She explained the process, the potential outcomes, and aftercare. I started with my Brazilian and butt strip, next I'll be doing my underarms. By the summer I should be smooth as butter! lol read more

They have cancelled my RF microneedling appointment twice with little notice, and both times providing reasons that are not "unforeseeable circumstances", and it is very difficult (if not impossible) to contact anyone at LaserAway to get a response. Additionally, the one time they kept my appointment and numbed me up, I couldn't get the treatment because they didn't have the implements. I bought a package over 6 months ago and in total I've only been able to get 1 treatment because either they cancel or don't have the equipment to do it when I get there. The level of unprofessionalism is unbelievable. They finally promised me a refund for 2/3 of what I paid from corporate, saying it would be posted 5-7 business days later. Absolutely nothing for over three weeks, and they would not respond to calls, emails or chats. Finally they refund me $400 less than what they *explicitly* told me, without an explanation (I rejected the first amount they mentioned as an unsuitable solution). Absolutely a scam. By the way, this is not me, but clearly shows a sustained pattern on cancellations and lack of response. DO NOT BOOK WITH THEM. Do a quick Google search to see every issue people have had with consistent cancellations, ghosting, and not honoring their services: https://www.reddit.com/r/MedSpa/comments/1lbhlkd/laseraway_is_a_scam_stay_away/ PS: I've tried contacting them endlessly since my May 25th call with corporate, and have not received a response through email, chat, or phone. A couple of times they've promised to call me back, and they never have. They keep responding to these reviews saying that they "will contact me" and they're "so sorry", but they never do. read more

I have YET to have an appointment. I felt rushed to purchase a package, but ultinately did. I booked a session, confirmed, and then was texted almost 9PM the day before that my slot was not available due to overbooking. I have been calling ever since (that was about two months ago) and have yet to speak to a real person about starting my package and getting an appointment and even when I book through the app they deny it and say my package equires some additoinal assistance and to call for an appointment. NO ONE answers or calls back. read more

As someone who sought services here after a friend's referral, I do not have a positive first impression of Laser Away. I got a consultation online with Melissa Gonzalez and it was pretty fast-paced. I mentioned I had a referral and she asked for her number was like "Great, I'll make sure you and your friend get your points". She insisted I pay on the spot and neglected to mention financing options which was fine. We selected Brooklyn Heights as the location as well as the time/date of appointment and that was that. Fast forward to my appointment date, imagine my surprise when I show up at the agreed location and time only for the front desk people to tell me, "She didn't put you in". I was really confused because how can you take my money without scheduling my appointment when you've repeatedly told me that you "took care of it?" Apparently, this is a common occurrence for clients who have been scheduled by Melissa Gonzalez and when I asked about the referral credit, I was informed that Melissa didn't put that in either. The degree of unprofessionalism astounds me. Luckily, the staff at Brooklyn Heights were nice and they accommodated me and made sure that I felt welcome. They were able to squeeze me in and Dazjia was very reassuring in providing me information that Melissa neglected to mention as well as putting in the referral form. I also really liked my injector Kayla who did a good job in listening to my needs. If you decide to get services done at LaserAway, I would recommend that you find the location nearest you and call them DIRECTLY. The remote staff have no idea what's going on and are just trying to squeeze as much money from you on the spot which is unfortunate. read more

During a maintenance appointment for a Brazilian laser hair removal treatment at LaserAway on August 16th, I sustained a burn. I felt a stinging sensation and reacted by saying "ouch" and flinching several times before the technician stopped and apologized. The burn is located on the front part of my pubic area, near my labia and the skin was broken. The size of the burn is tad smaller than a dime. On Monday, August 18th, I reported the incident to LaserAway. I was informed that they would escalate the issue to upper management and that it wasn't necessary to provide photos due to the sensitive nature of the area. As of today, August 22nd, I have yet to receive a follow-up call and the burn is still in the process of healing and it's an eye sore. read more

Staff are so knowledgeable & kind Jackie's amazing she takes you through anything you get done step by step making sure youre comfortable & getting what you want. They accept Alpheaon (beauty loan you pay off monthly and AJ will work with you on choosing an interest free plan) I'm always happy with the results. Love this place! read more

LaserAway - Numbing before a laser facial - the actually facial didn't hurt at all and results were visible just after one treatment - Medical Spas Near Me - Brooklyn, New York

I've been a customer of LaserAway, particularly the Brooklyn Heights location, since spring of 2020 after receiving a great Memorial Day Weekend deal on laser hair removal (BOGO for lower legs + Brazilian, but they also gave me 8 treatments instead of 6 and threw in underarms as well). I had been scouting laser hair removal prices for a while and although I didn't like the not-so straight forward pricing, their sales teams are always so kind, helpful, and forthcoming, which took the secrecy out of it. You also earn rewards for referrals; my laser and botox results speak for themselves when I recommend their services to my friends. That being said, in Nov 2021 I tacked on Botox for the first time, I think back then it was $9 a unit when on sale for Black Friday. They let me try out with a bank of 100 units, that way I wasn't over committing if I ultimately didn't like it. But of course I did. I still looked like ME, which was super important. I think people get Botox and fillers confused. It's not like lip fillers where people notice the work you had done... Botox doesn't make your face change, just kind of helps freeze it in time, and they can control how "frozen" you want to be. I still love a smidge of eyebrow movement, and Talia never does me wrong. They don't force a Botox minimum on you either (one well-known place in Manhattan I inquired upon does a minimum of 50 units per session, which pretty much contradicts "baby" [preventative] Botox). The Brooklyn Heights team is always so kind and helpful (shoutout to Raven!) when discussing adding on packages, especially as you tack on more treatments, helping you get the most bang for your buck while doing it safely and reliably. Speaking of affordability, upon approval, you can purchase treatments using CareCredit, preventing up-front payment with zero interest for a certain period of time. I've done this for all my various treatments with peace of mind, and the LaserAway team helps you set it up. Last but not least - LaserAway is nationwide, which is perfect if you're ever traveling and need a treatment or facial, but more importantly, if you move. Their wide range of locations removes the fear of losing the remaining units in your bank if you ever relocate. read more

LaserAway - Before my first Botox session, eyebrows raised - they kindly refer to wrinkles as "static lines" - Medical Spas Near Me - Brooklyn, New York

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Had a great experience with Shane (RN) and Nicole (front desk) yesterday! Always friendly and knowledgeable

Staff is amazing, I had the Potenza with the salmon DNA amazing results, I also get regular hydro facials. The juvaderm filler in the marionette lines amazing results. read more

I went to this location due to a mix up on my end, and because they were so accommodating - I haven't gone anywhere else. Such a great treatment center, it's super clean and cutely designed. Each staff member is a joy to interact with and I genuinely enjoy going here. The treatments themselves are worth the $$; it's reasonably priced and I saw results immediately. I've had a package for a few areas: Brazilian, happy trail, underarms and legs. In areas that had the most treatments 7-8 sessions, the hair is non-existent and those with fewer treatments grow in after 2-4 weeks but very finely. Overall, I am a very happy customer. read more

LaserAway - Medical Spas Near Me - Brooklyn, New York

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my visit today was remarkable. every member of the staff I encountered today was welcoming! My nurse was lovely. I had a few questions about the machine settings to make sure I was getting the most personalized treatment and her answer was very reassuring. She even showed me how the settings were picked based off of my skin type. The front desk staff was very helpful when I was on my way out and all my questions about fillers were answered including the opportunity to receive a facial and x amount of units with membership. The price ended up being cheaper than i expected. I had stayed away from laser away after my initial laser treatments were done in the past because I found other salons more personable and effective but after today's visit, I am back to being a Brooklyn Heights LA girlie! read more

LaserAway - lobby - Medical Spas Near Me - Brooklyn, New York

Jackie is the best!!!! She currently doing clear and brilliant on me, she does my Botox when I need it. I'm in great hands with her.

This company is ran by a bunch of scammers. I paid over $5000 for a tattoo removal package and saw no results. Upon purchasing the package I was told I would only need 10 sessions then towards my 5th session I was told I would need closer to 13-16. When I brought this to the attention of the staff and Brian from corporate, who was absolutely awful and does not know how to manage a business they did nothing and will not refund my money. Brian referred to tattoo removal as a cancer treatment saying it's basically a hit or miss to whether or not it will work. Very appalling. Like who says that??? DO NOT GO HERE FOR ANY TATTOO REMOVAL. They will scam you into paying thousands for a package. They are also very unprofessional and can never give you the right information. A staff who I was close with at the Brooklyn Heights location told me personally do not continue treatments here after my package is up. I really wish they would have done the right think by a loyal customer who has been coming here for years and refunded my $3,000 instead of bullying me into store credit after I disclosed I am not a happy customer and do not want to continue to come to laseraway anymore after my interaction with AJ and Brian. Had they did so I would've continued to come back for different services. Brian went ahead and sent me an invoice for $630 per session if I decided not to move forward with the package I purchased. FYI-Don't believe the hype with all these "good, fabricated reviews" They offer you a $50 store credit everytime you leave a yelp review for their company. read more

LaserAway - Medical Spas Near Me - Brooklyn, New York

I couldn't be more pleased with the results. I have been through laser treatments elsewhere for hair removal. To be quite frank I didn't know they were in the Stone Age till I tried LaserAway. There is no pain or redness after treatments like I have endured in the past. Results I couldn't be more pleased on just my 4th visit. I'm sure their other treatments are phenomenal as well. Will Take them up on a freebie as soon as I can decide which one with my rewards. If you are looking for a trusted place you need not look any further. Hanna was amazing and took her time and made sure I was comfortable throughout my entire session. See you soon in six weeks. read more

The nurses themselves are amazing and kind. They make you feel at ease. I wish they had their own review system. But the back office, management, and corporate are absolute messes. It's hard to reach someone when you have an issue, but if you need to make purchases, they're available within seconds. Getting a refund is a hassle, and your sessions and purchases always seem to disappear. Even after proving that sessions they claim I attended could not have happened since I was away on travel, they acted like reading wasn't fundamental, and somehow I could be at two places at once. And if you purchase at a significant discount, they'll somehow never have availability for you. If you're ever told you're receiving complimentary service, you're not. Or they don't document it. And while I am sure someone will reply to this saying customer satisfaction is their priority, it isn't. It took me six weeks of calling twice a week about an issue before threatening to get a lawyer involved for someone to return my calls. And when they did, they were too concerned with trying to prove corporate right instead of gathering the information and making an honest assessment. And I say this professionally as someone who manages the customer service department of a well-respected company. The issue: after six months of receiving services, being told I had never purchased them when I have emails, bank payment (which they claimed was for something else, and since you don't get a hard copy contract, challenging to fight) and phone documentation (including recordings since my work phone records all conversation) with one of there employees, who so happened to no longer work there at the time I was told this. And if you read the negative comments, it's all the same complaints, which means it is an issue that they have yet to address. It's such a shame; the facility itself is immaculate, warm, and welcoming. Some nurses are better than others, but they all seem to care. read more

This place is great. The gals at the front desk are friendly and attentive and the clinicians I have seen, Jackie and Aysa, are quick, thorough and totally professional. They make the experience comfortable and as easy as can be. So far, my results are major, and treatments have been highly effective. read more

This place never fails to make me happy. The ambience is incredible. The customer service is on point. The whole staff is friendly, attentive and knowledgeable. They don't try to force or trick you into buying their packages. They try to be accommodating no matter what your financial situation is. And the place is extremely sanitary and spotless. I have the Brazilian + Underarms (8) package and the results have been great. So great that I decided to buy a few more! I will always rave about this place. read more

I've been coming to here for a few years to get a tattoo removed, and I've always had such a great experience. The staff is welcoming and friendly, and they always make me comfortable when I come in. Christian never fails to make me laugh. Recently I decided to try Botox for the first time, and my clinician Nicole listened to my concerns (I was very nervous and worried I would have a red swollen face afterwards), but she made me feel so comfortable, she was very gentle, and I had such a great experience. 100% would recommend this location. read more

This place sucks. If you book multiple sessions, packages, maintenance, etc., they will get it all wrong. MAKE SURE YOU TALLY EACH TYPE OF SESSION. You will risk not get every session you're entitled. It sucks that you have to be your own coordinator, you cannot rely on them to follow through and maintain your remaining sessions. They used to be excellent. They changed the front desk staff, and suddenly, my appts would be canceled or moved around. Sometimes, they would tell you beforehand, which is STILL annoying, but other times, they would get moved or canceled without notification. Imagine not feeling so great and commuting for them to tell you can't get the service you booked a month in advance. Yet they will still spam you with texts after you've confirmed and threaten an exorbitant fee. My first year wasn't like this, but the second was horrible, and all these scenarios happened multiple times. The worst experience was when I was booked near closing hours. I had two back-to-back sessions, but I only got one. They don't even know their own operating hours and booked one of the sessions after hours. It seemed like they just wanted to close and go once they realized, even though they apologized and said to return. When I came back, they claimed I used all my sessions and tried to sell me more sessions even though I literally didn't use all of them. In order for me to not to get out of character for sheer incompetence and lack of empathy, I've been calling over and over since I've calmed down and everyone is playing around with me. I called customer service about this multiple times. All they do is ask what happened and do nothing. When you follow up, they say someone will reach out, but no one does. It was the same thing multiple times. It got to the point where I asked them to tell me a date and time they will follow up. It seems like pretty much told me anyday in their head knowing they are not going to follow up. Why am I chasing down services I paid for? They are grifters, and they can't manage simple scheduling procedures. Nor are they willing to rectify the issue. They won't fix anything but are sure to get payment upfront. They rely on waiting people out so they can get away with not fixing the issue. Edit: notice how someone was quick to give a canned response but no has ever reached out yet. You will also notice other people in other reviews with similar claims. Just expect to be robbed if you still decide to get their services. Edit2: the more complaints I read about, it definitely seems to be a bait and switch practice where technically you get most of your package but but not at discount they promote. Therefore the value of what was provided is higher if you don't "complete" (more like STEAL) your sessions. You might as pay a higher costs with a reputable salon who don't act like children and lure people in with prices that are not even that valuable to begin with. They just happen to a chain location and market inaccurate rates up front. read more

I go to laser away for frown line Botox and occasionally a Clear and Brilliant laser. I've never had a bad experience and the staff have always answered my questions thoroughly. It's a great location if you're looking for a go-to spot for various treatments. :) read more

Had my first brilliant treatment on my face for the first time last month and it was an amazing experience. The tech took her time to explain the process in detail made sure I was comfortable at all times. It was little painfull but not overbearing I would do this again and continue the treatments. The staff here is also really sweet as well read more

I needed a last minute botox appointment before going on vacation. I called LaserAway on Sunday morning and spoke to AJ, the office manager. She was able to fit me in that same day and I saw Runa, a very kind and experienced anesthetist. We spoke about my goals, etc and I was treated promptly and efficiently. Everything was explained and I felt very comfortable with the whole experience.!! read more

These ladies are effy, get a second opinion and do some research before allowing them to touch your face. And watch out for those so called 'promotions'. These girls are just wanting a paycheck. Be careful. read more

Thank you thank you to Nurse Jane for my new lips! I've always been interested in a fuller top lip and was so glad with my decision to visit Laseraway for Juvuderm lip fillers (and smile lines). Nurse Jane and team made me feel so comfortable, especially through some discomfort during the injections. But they helped me laugh throughout my treatment and walked me through every step of the process and gave me clear tips on after-care (also available on their website). It's such a nice and subtle difference with my plumper lips, and I'm already excited for my next appointment! read more

LaserAway - Before and after - Medical Spas Near Me - Brooklyn, New York

I'm very pleased with the quality of service I've received at LaserAway in Brooklyn. The staff is friendly, professional, and fast. I purchased a 10 session pack for laser hair removal and am impressed with the progress so far. read more

The staff is very nice and respectful, but the laser hair removal treatment is NOT worth the cost. I was really hoping for more from the treatment. read more

Location was very clean and the staff very nice. Amanda, my NP was amazing. She took her time and answered all my questions. She made sure I was happy with my results and knew the do's and don'ts. Will definitely return! read more

BEWARE and ask for your session count every visit to make sure they aren't deducting extra sessions from your package! I went in for a laser hair removal session for bikini and legs. The package I bought included underarms but I asked the nurse to skip the underarm as I wanted to save the sessions. She did not perform underarm laser hair removal on me but marked that she did. I came in 3X asking them to correct it, but was told that they had to speak with the nurse Nancy. The first 2 times I dropped by, Vanessa said she wasn't there and that they would need to get back to me. The 3rd time I dropped by, Nancy was there but with a customer. I was told that they would check with her after she was done with her treatment and that I would get a call or text back. They finally added the session back to my account after verifying that I did not use it. I'm extremely disappointed with how many times it took for me to follow-up before they would finally adjust my sessions to the correct number. No apology, nothing. read more

So I'm trying not to have this experience mess up my overall rating of this place.I was told at my last visit the machine was down and they are having a delay,unfortunately I'm here a month later and my appointment was changed for 12:00 to 1230 when I confirmed for noon.Its now 12:47 and I was just another machine is down so they would be a slight delay.I am starting to think this is a pattern and someone who came in after me was taken added of me when it's now almost an hour after my scheduled appointment. read more

Always have a great experience there. Recently saw Jackie, who was honest about what I needed to get done and what we can let slide. I really appreciate her support of a more natural look! read more

I actually enjoyed the place. They don't over inject and pretty good at listening to what I want. Been a reoccurring customer for a couple of years now. read more

The audacity of this place. I was promised a result that cost $3300, but in the end nothing had happened. So I asked why and found out that they had not increased the intensity of the treatments as they should for a better result. They also didn't schedule my treatments within the proper timeframe for best results. They're the professionals right so it's their job to know what to do, not mine, and especially if I pay a small fortune for it. But when I demanded that they do it again properly the basically told me to fuck off in kinder words. So to sum up I was fed a bunch of lies and lost thousands of dollars. This scamming place should be shut down. read more

I absolutely love the services LaserAway offers and the services the perform. The ladies and gentlemen at reception desk are amazing. Soon as you come in there's a check in and then they offer you a beverage. I've never waited longer than 10 minutes for my service. The nurses that perform the procedures are very welcoming and make you feel comfortable. I became a member and I'm absolutely happy that I did. I've been getting laser hair removal, Botox, and facials. read more

I have been coming here for the last 3 years - which means nothing apparently. My last treatment a week ago was done by what seemed to be a high schooler, who did not know how to hold the needle, constantly switching hands trying to figure it out - and then she dropped the needle multiple times. This girl had no idea what she was doing, didn't know if she pricked me properly or not, and kept apologizing. Not surprising that 2 weeks later my results came out looking like a creepy clown. I have contacted laser away numerous times over the last few days via telephone and email and no one has helped with an apology, a refund, an adjustment - nothing. They are ignoring me - after 3 years of being a regular client. You would think paying hundreds of dollars you would be treated by a professional and not some 15 year old who has clearly never done this before. Don't they have proper training ?? read more

I purchased a package with LaserAway last year and have been finding their Brooklyn location to be clean, inviting, efficient service, and a good deal for what you get. Most recently I saw Natalya, and it was a positive experience as usual. I would recommend LaserAway to friends. read more

Jackie was amazing! So helpful and helped me with adding additional services to my package.

laser away is so amazing. All the staff is very knowledgeable, friendly, and efficient. Azemina did an amazing job. She listened to my concerns and put me at ease. I can't wait for my next treatment! read more

I had my first appointment today. Jackie was very patient, friendly and the experience was easy. It was a little painful but I was informed ahead of time, was given breaks and overall the experience was good. All of the staff were friendly and welcoming. read more

I would never claim to be familiar with cosmetic procedures and honestly the concept was a little nerve wracking. So when my mother approached me expressing a desire to try out Botox, I was worried and told her we ultimately needed a reputable clinic. After a lot of research and recommendations from friends, we landed on LaserAway as our decision. As soon as we walked in, we were assisted by Jane who had made our appointment and walked us through all the procedures ensuring that my non English speaking mother was fully comfortable in every step of the way. After a thorough examination, Jane made recommendations that were tailored especially for my mothers face and current skin and most importantly, she was happy with the treatment received. read more

Staff is amazing, I have done underarm and bikini laser treatments. The results are amazing. I would definitely recommend. Great service, great staff and great results. read more