Came here yesterday to get the latch on my silver chain fixed. I've had to get this same thing…read morerepaired two other times at two different jewelry shops, and both of those places charged me money and made me wait at least 3-4 days to get the chain back. Not Kathe's Jewelry. I walk in there, expecting to just drop the chain off and pay some money for the repair job, but the guy working behind the counter (who I think also co-owns the place???) took my chain to the back for literally 30 seconds and then came back with it good as new and told me it was free of charge. He even gave me an old-fashioned handshake at the end like we were longtime friends. Made me feel like a special man walking out of that place. At any rate, if you live in the East Village or anywhere near it, don't go to any other store for your jewelry repair. The guys that own and operate Kathe's are so friendly and down-to-earth, and it looked to me like they were selling some nice pieces, too. 10/10.

I'm disappointed with the store's handling of turning my ruby into a pendant…read more I expected to approve the price before work began. I distinctly remember being told it would be around $200-$250 and that I would receive a call to confirm. That never happened. Instead, I later received a voicemail saying the pendant was ready for pickup. When I requested an itemized breakdown of the gold and labor, the store did not provide one. The 1.3-gram weight they shared includes the ruby, so I still don't know the actual gold weight or how the $250 charge is divided between materials and labor. The pendant looks beautiful in the photo but I should have had the opportunity to review the price, ask questions, negotiate, or decline the work before it was completed. I'm also concerned about the store's 60-day pickup policy, given that it was closed for two weeks in September. This isn't just about the money. It's about transparency, communication, trust, and making an informed decision before committing to a purchase.

September 15, 2026 dropped off ring and picked up ring on September 17, 2026…read more Master Craftsmanship & Flawless Precision! If you have a priceless family heirloom or a piece of fine jewelry that requires absolute perfection, J Patch Designs by Karen is the only place in New York City you should trust. I brought in my late father's century-old, solid gold Masonic ring to be resized up to fit my finger. Because the ring features an incredibly delicate, heat-sensitive vintage black onyx stone, a standard jeweler's torch could have easily cracked it. Cliff looked over the piece and immediately guaranteed he would execute a specialized, high-tech precision laser weld.Not only did he resize the thick band flawlessly with an invisible seam, but he also performed an absolutely razor-sharp, custom one-line laser engraving inside the shank to commemorate my own Master Mason milestone (MM 5-2-81). The mirror-polish finish he delivered brought the historic gold back to its full, brilliant glory without losing any of its vintage character. To top off an already perfect experience, the customer service was warm, honest, and completely professional. Cliff even walked me through the care process and provided a complimentary bottle of liquid jewelry cleaner. As a high-volume content creator reviewer with over 16 + million views , I inspect businesses with a very strict eye--and J Patch Designs easily earns the highest recommendation possible. Thank you, Cliff and Karen, for treating my family's history with such immense respect! You made my day!!! Once again thank you!! I normally don't give 5 Stars.

Cliff and Karen are very knowledgeable, honest, and fair. Their work is exceptional and affordable…read more I've gone back multiple times for simple repairs. Highly recommend.

Had an AMAZING experience with Vlad. He was able to fix my watch right in front of me. Took only 3…read moreminutes and he is very kind. I highly highly recommend!

If you want to get honest advice, and no attempt to hard sell a service that isn't needed, this is…read morea great small business. As an example, I overheard the owner telling a customer ahead of me that any attempt to repair a bracelet would be futile and just result in repeated repairs .. refreshing to see such honesty. In my case, I received good advice, a quick and quality cleaning of some rings, and will be heading back for a watch repair shortly. Highly recommend.

I came to these folks because they are nearby and I needed several things fixed- I wanted my gold…read moreplated chain fixed as a link broke, a watch battery replaced, and most importantly a pet pendant containing a beloved dog's ashes resized (the chain part). Everything came back perfect. All adjustments were done to specification, and they were smart enough to adjust the length of my bracelet from both sides instead of just from one like I had asked, which keeps the pendant more centered. I also noticed my gold plated chain came back even more shiny and gold so I don't know if it was re-plated or just polished and cleaned but I love it. Great job! And I believe I spent only about a $100 for all three things which was extremely worth it. Turnaround was about a week and they had a good process to set up the pickup to ensure no one can just take your jewelry.

I had a bracelet repaired by QJR in May 2026. When I received it back, the clasp had been installed…read morebackwards, making it unwearable. I contacted customer service and spent a significant amount of time going back and forth with them through their chat. The problem is that their chat is extremely slow, with 30+ minutes sometimes passing between responses. I was able to communicate with them, but only by sitting around waiting for each response, making it a very frustrating and impractical way to resolve an issue. They agreed to fix the bracelet but would only cover $100 of return-shipping insurance, despite the bracelet being worth significantly more and having sentimental value. They refused to cover the additional insurance I had originally paid for. I ultimately suggested receiving store credit for the insurance cost, which they agreed to, but the issue still went unresolved. Months later, the bracelet is still unwearable. I recently reached out again and, once again, have received no response through the chat. Mistakes happen, but the company policy to not match insurance value and the lack of functional customer service have been disappointing & gave more frustration than it's worth. I gave 2 stars because I did have two other previous items that were completed without issue. You just have to hope nothing goes wrong.

I had an excellent experience with Sash. He repaired and adjusted my bracelet while I waited, which…read moreI greatly appreciated. His workmanship is highly professional, and he took the time to make all of the adjustments I requested with great care and attention to detail. What impressed me most was his kindness and willingness to fit me into his busy schedule. Not only was the quality of his work outstanding, but his pricing was also much more reasonable than I expected. It's rare to find someone who combines expertise, professionalism, fair pricing, and exceptional customer service. I recommend Sash without hesitation and will gladly return for future jewelry repairs and adjustments.

We went to Sash to have two rings resized. He was very friendly, did the work rapidly, and both…read moreturned out beautifully, for a VERY reasonable price. Highly recommended.

Needed a piece for a vintage necklace. Alex understood what…read moreI needed, offered options and promptly repaired it as I waited. Courteous and professional. Definitely would recommend and return when I need help.

David Luu is the real deal. Convenient location via train or Vespa from Manhattan bridge. You broke…read moreit / gained weight / lost weight - he will fix it / re-size it for you quickly & for a fair price. Michael Chen on Grand is my watch repair guy & David Luu here is my repair guy. Best of NYC.

This place is excellent, and super reasonable. I asked my parents to bring in two items of jewelry…read moretoday for me, and they said the jeweler finished them on the spot, asked their names, was very personable. My parents live in upstate New York, but said that they would rather go to this guy in the city then go to their franchisees at home. Highly recommend.

Excellent repair shop, i had a vintage omega bumper serviced and missing dial markers replaced. He…read moredid a wonderful job and turnaround time was quite reasonable.

Thank you for the excellent and expedited service on my Breitling watch and the friendly customer…read moreservice!

Vibes in here are terrible. I went in to ask about having stones reset in a ring and was quoted…read moreover 3x what other jewelers ask for. Overall the woman at the desk was rude on top of having very icky energy. I really would recommend avoiding this place.

Learned of Lou through a mutual associate. What a blessing! I was looking for a Cartier ladies…read morewatch and he found it at an exceptional price along with a much better layout than I thought I wanted. Lou is an exceptional individual in the watch and jewelry business. Outstanding business ethnics who treats his clients with exclusivity. He works hard to find you what you want and keeps communication going until the project is completed. I am very very satisfied and highly impressed by his work style. I look forward to doing more business with him. Thank you so much Lou! You are rare and special. Adrienne C.

I had called so many places this morning looking for somewhere to fix my loose center stone on my…read moreengagement ring and Loucri was so willing to help me out. I had my ring fixed same day with excellent customer service to match. I cannot express how painless the process was or how kind and attentive the team is! Thank you again for the help! Absolute lifesavers!

Ara was incredibly kind and helpful. He has old world charm that reminded you of what NYC used to…read morebe like before the chains took over everything. He was incredibly relaxed and flexible to a last minute request. And he treats even small jobs like mine with care. Coming back again!

If you need repair he's your guy!!! Won't go to anyone else in the city !!!! Workmanship…read more Price and he's funny !!!!!