Dr. Napolitano does an OK job; however, the office manager is a different story. Unfortunately, when you are looking for service, you have to take the whole package into account!
I had been going to Dr. Napolitano for many years. Never cared for his office manager as she kept screwing up my insurance billing. I find her very unresponsive, irresponsible, careless , and extremely rude. The last screw up is what pushed me over the edge to find another dentist. She screwed up the billing, waited too long until the statute of limitation was over to submit claims for the work done. This is despite me personally going over to the office and calling multiple times to express concern that I had not even received an Explanation of Benefit from my insurance company (an indication that they were not billed), and that if she was not getting response from them, she should give me the super bill so that I can submit it myself and follow up with them.
Long story short, sure enough, when I called her on her screw up, she got defensive and rude. At that point, she said that maybe I should handle dealing with the insurance company (obviously knowing that the time window to submit claims was closed). I asked her to have the Dr. call me, but never heard from him!
The story gets better because this is for the same $1200 crown that the doctor worked on precipitating the necessity for an expensive root canal which I had to go get done by a specialist (who by the way had no problems billing the insurance and getting paid by them). Then I had to go back to Napolitano one more time to have him seal the hole that was drilled by the specialist to do the root canal.
Sadly, the reason I stuck with Dr. Napolitano is because I considered him a friend (just like his other reviewers I used to call him by his first name) and a man of honor and character. I put a lot of trust in the work that he did and his recommendations, and never questioned him. However, I was sorely wrong and VERY disappointed in the way he and his office handled my case.
I have not been going to his office for over 2 years. So, why leave the yelp review now after 2 years? I never bother leaving any yelp feedback, but I appreciate people leaving their honest opinions and always check yelp when I am looking for anything I haven't tried before. While browsing through yelp, I came across his rave reviews that are really one sided because I don't think his unhappy patients have taken the time to tell their side of the story. So, I thought that I should leave my story on this page so that people trying to decide on a dentist know that this doctor and his office aren't exactly the wonderful service providers the other reviewers made them out to be!!! read more