Please note: Dr. Kim Luu gives discounts for dental care for writing "good" reviews on Yelp. This is not one of them.
This was my 5th time going to Dr. Kim Lu in 3 months for a cracked tooth and filling. The first filling broke 4 hours after the first visit on March 10, 2024. See attached photo of broken filling.
My second replacement filling broke after 4 weeks that was put in on March 13. For 4 weeks, I endured prolonged pain and discomfort in my mouth while the filling was in. When I returned to his office for an emergency visit following his 2-week vacation, he said the issue had to do with my habit of grinding my teeth and having a strong bite. He then he mocked me for looking up remedies for my tooth on internet by reaching out to with Dr. Google.
Dr. Luu kept telling me to purchase his pricey custom mouth guard and have a porcelain crown put over my cracked wisdom tooth. After I left on May 8, 4 hours later the third replacement filling broke, and I again notified his office. I came back on May 10th, Dr. Luu polished the cracked tooth and asked me to reschedule to redo the filling for a third time. He said I should have waited 24 hours and had jello in the meantime. I was not told that during any of my prior visits. Again, he kept pushing to purchase the more expensive porcelain crown for my wisdom tooth. He also told me that he once had to redo a filling for a patient seven times during the Great Recession. He blamed this stress on the patient at that time. I would be stressed too if I had to come back that many times to see a dentist for a filling.
A few days later on May 13, I sought a second opinion from another dentist, Dr. XXXXXXXXXX, to check my tooth at another dental office. Dr. XXXXXXXXXX said Dr. Kim Luu should have used blue articulated papers when testing my bite after putting in my filing because my mouth is numb and I cannot feel my teeth. Dr. XXXXXXXXXX told me my filing should be covered for a year and to go back to Dr. Luu and ask him to use blue articulated papers. He also said the filing was probably put in too high which caused the discomfort.
Finally on May 22, 2023, I saw Dr. Luu for the fifth time. I asked Dr. Luu to use articulated papers to test my bite because I would be numb from the filling procedure, as Dr. XXXXXXXXXX had said. Dr. Luu said he had used articulated papers in our previous visits. This is unequivocally false. This can be confirmed by recordings each of my visits. I never saw him use blue articulated papers on my tooth at any time. When I asked him to please use blue articulated papers, Dr. Luu got sensitive about this dental knowledge, the quality of his work, and the inconsistencies of his diagnosis. Rather, he blamed me for the cause of my repeated visits and tried to gaslight me, the patient.
I again asked to put the filling in like he said two weeks ago. He refused to do the filling. If he had told me he would only polish my cracked tooth, I would not have taken time off my schedule. He said he would only polish my tooth, as he had done in the previous visit. I also told him that my tooth hurts and that food gets in between the crack with the broken filling. Dr. Luu's response was that food could not get in between the crack in the tooth. That simply is not true. It happens almost daily. This cracked tooth cannot stay "as is" per Dr. XXXXXXXXXX, the other dentist I saw. I left his office frustrated and upset.
As a patient, Dr. Luu comes off as a know-it-all who, at his very core, is very incompetent at the science of basic dental practices. I told him that I was ashamed that he also graduated from my university. He needs more training and lacks empathy. As a dentist, he should take time to remember what he's actually said to his patients and be more attentive and thorough while treating them. He seems more interested in filling his wallet than caring for patients. read more