Brenda Bergseid
4 reviews·2 photos
just now
New
I will not be recommending Larry H. Miller to anyone! Unfortunately for you as I am the "go to person" for recommendations, to my family, friends and, neighbors. They trust me!
The entire vehicle repair experience had no redeeming value! I will never forget my negative experience.
I brought it in for an oil change. It took over 3 hours.
I was then shown that my front driver's side tire had a wobble in it. I asked if it could be looked at that day. I was told to bring it back, which I did.
I received an estimate for $5,000+ to replace parts, etc.. I immediately approved the quote, despite not believing that extensive repair needed to be done.
I NEEDED my vehicle back. They promised it would be done on 2 days.
The date promised was a joke!
My vehicle was there for a week+. I could not reach anyone on the phone or via text to give me an update.
I finally drove to the shop and waited to get helped. I asked if my vehicle was done. I was told, "You were my next phone call!" Great, but you had no idea where my vehicle was in the repair process or when it would be done.
Further when I mentioned that I had been trying to reach you for days, you said, "Text messages work best because I am on the go in and out of the office"!
I showed him the multiple text messages I had sent. He checked his screen, and the messages I sent hadn't even been opened.
We were at Superstition Springs Mall, when we got a call that the vehicle was all of a sudden done.
You sent an Uber to our home in east Mesa to pick us up instead of the mall.
We called you back and we were finally picked up and brought back to the dealership. I paid the $5000 + bill and went to leave.
My brand new floor mats had grease on them, as well as the board on the front drivers side.
I was so anxious to leave I never even mentioned the grease! I drove my vehicle for 2-3 miles and it was very apparent that the air conditioner was not working. It worked perfectly when I brought it in for service.
I had to bring the vehicle back again, to have it repaired. I was under the assumption that the air conditioner would be fixed free of charge as it worked perfectly when I dropped it off.
I finally got a call regarding the inoperable air conditioner and a quote for $1,600+ to fix it. It needed a new condenser, among other things??? New transmission fluid and on and on.
I said no, and made another trip to your shop to bring the vehicle home - without air conditioning?
The next day, I took it to a trusted repair shop, referred to me from my neighbor.
The air conditioner was fixed in less than 3 hours and only the gaskets needed replacing. The bill was less than $300.00! It included seals, gaskets and new fluids. It did not need a new compressor at all.
Wonderful freezing air blew out my vents, just like it did before you worked on my vehicle.
Your labor hours for the air conditioning were estimated to be 4-6 hours and 2 days to fix it!
I have all the paperwork to support my disastrous experience.
It is apparent as to why I cannot give Larry H. Miller even a satisfactory rating.
I felt like I was being taken advantage of because I was a female. Even if that were the case, I would have been maybe okay with the $5,000 bill I paid, had everything been fixed in a timely manner.
I get that there can be delays for parts, etc., but the inability to communicate the status of my vehicle repair, is completely unacceptable! It is very disrespectful to me, that you got grease on my new floor mats.
My 2001 Ford Explorer has less than a 100,000 original miles on it. It looks like new and has been very well taken care of.
I will be sure to let everyone know your work is subpar at best. Your repair estimates and commitment to complete the repairs are bogus!
You give "Ford" a terrible representation!! read more