I had checked out the reviews of several carpet cleaners before I chose this one…read more It had all 5 star reviews (on the Internet, not Yelp) and one 1 star review by someone who said they didn't show up. I read ICC's reply and it sounded as though they tried but couldn't reach the client. I believed them and chose them because others that had a dog said that they did a great job on eliminating pet odors and that's what I needed in a couple of areas. If that's what you need, be sure to choose the pet odor elimination option. They were very professional and great with notifications. I am not sorry!! They did a fantastic job and they're now my new carpet cleaner! Give them a try.

Super friendly. Texted when in route. Very professional. Leo was courteous & made suggestions per…read morepet stains & odor. Happy Results .Will use again & refer.

The technician who came out yesterday was so nice and friendly! It was my first time using this…read moreservice and he made me feel at ease and we actually talked about our families, raising kids, and being in a military family. It didn't take long at all and looks and smells great after! I did 3 rooms, stairs, and a hallway. We will definitely have them out again in the future and would recommend this service. We have a 20 month old so it's also nice to know there aren't any harsh chemicals that he has to stay off as it's just super water.

DONT WASTE YOUR MONEY…read more Avoid this company if you expect quality work My tenant paid Zerorez Indianapolis to professionally clean my vacant rental property in Whitestown, IN on April 13, 2026, and then paid again for a second cleaning on April 20, 2026 after moving out with pets. I live out of state and trusted the company to do the job correctly. When I inspected the property on May 27, 2026, there was still a shocking amount of dog hair embedded in the carpet even after TWO cleanings. I shared photos and was basically told they would do nothing unless I paid again because the 30-day window expired. A professional carpet cleaning company should not leave behind visible pet hair after two appointments. Completely disappointing experience. I would never hire them again.

I contacted Trent's carpet cleaning a week before thanksgiving and they were able to accommodate my…read morebusy schedule! It was very easy to receive an estimate with fair pricing. Great family owned business that I will be using again.

BEWARE. DO NOT HIRE! Our upstairs laundry room overflowed…read moreand flooded in Feb 2025. Our original flooring had been discontinued and we'd worked with several companies to find a similar style. After weeks of searching, we reached out to Trent's Carpet Cleaning & Restoration. He found the exact flooring we wanted and said he could start right away. We also opted to have Trent's replace carpet in areas insurance didn't cover. He said the flooring would have a lifetime warranty and would not chip or scratch. He promptly took a $10,000 deposit, only to later tell us we couldn't get the flooring we picked. We ended up reluctantly agreeing to a different floor Trent suggested. From day 1, we had issues. He positions his company as a family business operating with integrity, but I would challenge that. Trent never visited the job once work began and did not manage the project. I had to act as liaison between him and his workers. The days and times they showed up were never consistent and rarely communicated. Throughout the process, Trent tried to cut corners -- despite insurance covering the cost. Workers would show up unannounced, and Trent would call expecting us to pick up and move everything for them. With 3 young kids (including a newborn), this is not realistic. Not to mention, insurance covered moving as an exact line item. Trent also tried to re-use broken shoe molding and quarter round instead of replacing -- again, items specifically covered by insurance. Several damaged pieces of flooring were installed and they were clearly frustrated when we asked for them to be replaced. We had to constantly inspect the work and confirm items were being addressed. By the time the job was "done", we just wanted them out of our house. When it came time to pay the balance, Trent collected nearly $5,000 in additional "overhead and profit." He came to pick up the check without doing a walk through, asking for feedback, or thanking us. Right away, the flooring started chipping from the smallest things -- a Norwex mop, a small plastic toy, etc. We emailed Trent on Nov 4, which he never responded to. Shortly after, we noticed water around the downstairs toilet. A plumber told us the wax ring was not replaced when the toilet was reinstalled after the floor work. Ironically, Trent had a plumber connect and disconnect our water softener, but didn't use one for the toilet. On Nov 21, I reached out again. After several follow ups, he finally came out Dec 9. Trent acknowledged the chipping and the water damage, though stated several times they always replace the wax ring. He said he'd file a warranty claim for the chipping but couldn't return until the New Year to replace the water damaged flooring. I followed up Jan 6, Jan 23, Feb 9, Feb 16, Feb 20, and Feb 23. Trent said he was waiting on the warranty decision before addressing the bathroom floors. Despite multiple follow ups, there was no decision. On Feb 23, Trent sent workers to do the repair with zero guidance and no replacement flooring. I contacted the manufacturer, who confirmed Trent had never filed a warranty claim. When I asked if I could file it myself, I was told it had to go through Trent -- who clearly does not take care of his customers. It is now Mar 30. Our water damaged floors have not been replaced, the $200 plumber bill has not been reimbursed, and nobody has contacted us about a warranty claim.

Years ago I took our room size Turkish rug here for cleaning and was very pleased. The owner is a…read morereally sweet older guy. I took it back a week ago after all these years to be cleaned again, I told him we'd be gone all week and I'd check when we got back, he said that would be good. I tried to call several times yesterday, Saturday morning, but no answer and the voice mail box was full. I'm concerned that something has happened there.

Run!!! My 15 year old, 9 pound dog started peeing on my rug under the coffee table in my home…read more After she passed I had Sanibright pick up my large and very valuable, antique oriental wool rug. They brought it back to me about a month later and it still smelled horrible. They ruined my rug, the fringe was cut and ripped, the edges were rubbed off, there are now a thousand small white dots where they rubbed the color off. No one has barely even walked in this room. It wasn't dirty. The only thing wrong with it was a two foot by one foot area where my tiny dog started peeing. (The poor baby had no idea where she was anymore.). They sent a guy out to spray something on it but the odor was still there. The guy told me he would show his boss the pieces of fringe that kept falling off where they had been cut and that he would give me a call. I called a few times and left messages but figured since it was close to Christmas they were busy. When I called afterwards the owner told me I had waited too long and I must have something else that is peeing on my rug now. I live alone and have no pets. Horrible business. I would suggest not taking anything of value to them. My 100+ year old rug is trash now.

I called this company Thursday night just to get an estimated price on what I needed done. I was…read morehaving an Average room, a hallway, and a staircase done with urine and stains in all. His quote was very fair and before I booked an appointment with him I wanted to check other companies to compare pricing. Very well known ZeroRes cost double the amount and was a bit pushy. (Not saying which is better because I've never used ZeroRes, I just know HutchPro was better for me.) I texted HutchPro That same Thursday night and asked the soonest he could fit me in. He said he had an opening THAT SATURDAY. Talk about speedy services, ZeroRes was gonna have me waiting a whole month! I booked it for Saturday. Now keep in mind that if you use this company the time that you book for the day can vary depending on how the jobs before you go. With that being said Robert (My cleaner from HutchPro) Notified me of this in planets of time. He was late but he was transparent with me about that leading up to his arrival. Robert was amazing and did a fantastic job! I didn't expect him to be able to get up some of the stains I had! Apart from how it looked, the smell was AMAZING! I'd pay that much just to have my whole upstairs smell that good again! Overall, I will be using this company again if I need carpets cleaned! Highly recommend them if you need your carpets cleaned! I attached some before and after pictures as well. Keep in mind that my carpet was so bad that I plan on completely removing and laying down new carpet in the next few years. A friend is staying with us next week and I need the carpets to be cleaned before then! (Also the lighting in my house does NOT show how amazing the transformation was!!!)

I would highly recommend HutchPro to anyone looking for a great carpet cleaning service! Robert…read moredoes a wonderful job and he is extremely sincere. He is always communicating with customers before and throughout the service. The cleaning job was amazing! I have a dog that shed so much hair I couldn't keep up, but Robert did a great job cleaning it up for me. I'm very impressed!

My carpets look great and we are very pleased with the tech and the service he provided! Thank you!read more

Joel came out had finished the upstairs of the condo and the truck caught on fire from the…read moreequipment. Owner came out, offered a measly 20 % for the inconvenience and said I would hear from some within the hour. Two hours later Joel comes back and finishes the job, didn't take any breaks and was so apologetic for what happened. For a job that should have been finished at 11:00 seemed to be all day. All the owner could do is give us 20% off a 700 dollar job. So much for customer service, couldn't say enough positives about Joel. Believe if we use chem dry again it will be because of Joel

CTM did a great job for us. We called them for a hole in our carpet, and they did a great job of…read morepatching it with some remnants which we had. They also stretched some other carpet to make it lay flat again, and cleaned some other high traffic areas. Everything they did was terrific, and they were great to work with. This is the second time they have been to our house, and we have been very happy with their work both times.

We had C.T.M. clean three rooms of beige carpet on June 5. We'd used them before. They provided…read moreexcellent service. They were friendly, professional, and reasonably priced. Charles/Charlie was as upbeat as usual. He cleaned areas of carpet on the ground floor and up the stairs to the second floor. We both had to leave before he was finished. We noticed that night that the carpet was quite wet, and it stayed wet for longer than usual, almost three days. On Day 2, two dark, rust-colored stains appeared in a highly visible area. We immediately called C.T.M. (no answer). We left a voice message as well as an email (CWBID7373 AT hotmail.com). No response, so we tried again during the next week from different phone numbers and different email addresses. To date, June 22, we have had no response from them. We have no idea what the stains are from -- the carpet itself? adhesive? subflooring? We don't want a refund, only for someone from C.T.M. come out restore our carpet to the stain-free appearance it had before they cleaned it. We wonder if the owners are ill or died -- the lack of any response is unlike C.T.M.

Todd is professional and works around your schedule. He did an excellent job cleaning our pet…read morefriendly couch. Plan to have him come back for carpet and area rugs sometime. Highly recommend!

Todd does a great job keeping our carpets and furniture clean and sanitized. I've worked with Todd…read morefor half a decade - wouldn't trust anyone else. His schedule is flexible, he works hard, and his attention to detail and pride in his work are evident and appreciated.