1. Lane Bryant

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Saint Louis, MO

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Lane Bryant

4.7 (3 reviews)
Closed • 10:00 am - 9:00 pm

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10 months ago

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2 years ago

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Plato's Closet

Plato's Closet

1.9(52 reviews)
2.3 mi
•$

I'm a little stumped. I didn't get what I was looking for, but I'm also not sure it was there…read moreeither . I'm not a shopper....I'm your stereotypical guy when it comes to shopping. I'm easily overwhelmed and have no clue what I'm looking for. With that being said, I meandered around for about 30 minutes and wasn't helped once. I almost asked for help, but by the time I thought to, I was so overwhelmed I just left. It was kind of weird honestly. They just kind of watched me, which made me even more uneasy, while I "shopped". I will say this much, as you can see in my photo, everything is extremely organized. Literally by shade of color. Which is just crazy. The quality of clothes was good, some better that others. Nothing in there made me think "wow this is dirty" or "overworn". All in all, I'll go back, but hoping I have a better shopping experience. Sure, I could ask for help, and maybe I should have, but customer service isn't dead. Lulu Lemon and Buckle are a prime example. Excellent customer service. If I owned a business with an idea as awesome as this can be, I would have the world's best customer service.

Sarah the store Manager tried to argue with me both in person and over the phone. Sarah is…read moreextremely unprofessional, rude, and racist. I will be contacting corporate office 1st thing Monday morning!!! Sarah said, "You don't know who I am" got an attitude with me, and she kept cutting me off while I was trying to explain. I explained to Sarah that I was overcharged because an employee originally scanned the wrong item. With an attitude Sarah said, "you should have just said that". I told her I've said this to her both in person and over the phone, She then said, "NO YOU DID NOT". She told me she couldn't do anything or return my item then with an attitude she said, "have a blessed day". I went home and checked my bank statement to see what I was actually charged. To my surprise, I was actually charged much less than I should have been charged (for my entire original purchase). Sales associates don't know how to properly ring you up for purchases or do a simple return. In this case it's the stores financial loss not mine, so I'm not upset about the return but I am upset about the way I was treated. Sarah doesn't have customer service skills or basic Math skills (I showed her my receipt multiple times). I'll never return to this location again. The Manchester location is much better anyway.

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Plato's Closet
Plato's Closet
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Prom & Beyond

Prom & Beyond

3.6(9 reviews)
0.4 mi

Went in looking for a certain style and color of an Amarra dress, they went above and beyond to…read morefind it for me. Thank You Chloe for your help

Disappointing Experience and Poor Customer Service…read more We purchased a homecoming dress for our daughter for $180 last Sunday, and her (1sst) homecoming is tonight. Less than a week after the purchase, the sequins on the dress are falling off. The dress had been put away in the bag since we purchased it, so we were shocked to discover the issue. With homecoming happening tonight, we took the dress back to the store today in hopes of getting some help resolving the issue. Unfortunately, the store offered no meaningful assistance, other than 25% off the purchase of another dress. With prom just hours away, that offer does absolutely nothing to address the problem we were facing. What made the experience even more disappointing was the owner's question about whether our daughter had tried the dress on at home, which came across as an implication that she was somehow responsible for the damage. Is it unreasonable to expect a $180 prom dress to hold up to being tried on for five minutes? We certainly don't think so. We understand that issues can occasionally arise with a product, but how a business responds when something goes wrong says a lot about its commitment to its customers. We weren't expecting anything unreasonable; we simply hoped the store would stand behind a dress that had been purchased less than a week earlier and was already falling apart. This was our first experience with this store, and unfortunately, it will likely be our last. Offering a discount on a future purchase isn't a solution when the current purchase has failed, especially when the customer has an immediate and important event to attend. It's hard to understand why we would want to do business here again after this experience. A very unfortunate situation for our daughter right before her prom, and a disappointing example of customer service.

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Prom & Beyond
Prom & Beyond
Prom & Beyond

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Lane Bryant - womenscloth - Updated October 2026

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