Buying a new house is supposed to be a happy exciting time, especially a newly constructed home. The whole process has been a nightmare !!! Where to start? We researched the business on the BBB and other reviews prior to signing the contract. We toured their spec homes and the models. The only issues we could seem to find was the lack of follow through with warranty items after closing. We have built new homes before and had such limited warranty issues with those builds, that we decided that building a house from the ground up from an A+ (BBB) rated locally owned company would build a solid home. Structurally, the house seems sound. We know what is behind the (VERY FLAWED drywall). However, once the drywall went up, the issues started!!! We never even met the first site manager we had. The second site manager was such a yes man that he would tell us things that were not carried out by the company. He would also make excuses and blame everyone but himself or the company. It was always the tradespeople that were behind the closing delays. Our original closing date was supposed to be November 28. We received word just a few days prior that the closing was delayed. We had two more closing dates come and go without the house being completed enough to get the certificate of occupancy issued. Electrical was such an issue. They had to move the meter box, then blamed the power company for why there was no power to the house. After many calls to the power company, we were finally told that something was not connected, which was the builder's responsibility. Once the meter box had power, there was still no power to the house. The site manager didn't know he needed to call the electrician back in to make the final connection to the house. There were still issues that needed to be addressed when we went to the closing table on 24Jan. Against our better judgement, we closed, as the temporary apartment we were staying in had already been pre-leased to another tenant. The home inspection, that we were glad we paid for, brought up several issues, one being the fact that a couple of the windows would not open correctly. The site manager (the third person we had to deal with), told us "if you are not window people, I wouldn't even worry about it" and that to fix it, the drywall would have to be ripped out. Umm, what????? Luckily, when the window guy came out, it was a fix so simple, he was in and out in five minutes. Why didn't the site manager know how to fix this. We were given a letter guaranteeing completion of the items within 30 days of closing. We are still having issues getting these items addressed. We both work full time, and we will get notified that someone will come by the next day to "look at the issue", but not to fix the issue. We have taken so much time off of work for this house... There is a huge lack of quality control with the tradespeople. The drywall is a disaster. There are so many flaws in the drywall, with crooked walls, rough areas in the walls, etc. We had custom shutters installed and the drywall surrounding each window is a different size, so each window had to be carefully measured. The counters on either side of the stove are not level by over a quarter of an inch. We probably would have never noticed it, but the stove we selected is a slide in with a lip that is supposed to rest on the counter. The cabinet people came first to 'look at it' and blamed the countertop installers. The countertop installers came out to 'look at it' and they blamed the cabinet people. However no one will take ownership and fix the issue. We had a pocket door installed by the builder. The pocket door is warped, so they brought out a replacement. They did not spray the door prior to delivery. They painted around the edges and said the painter would come out to paint it after it was hung. It is still sitting in our garage awaiting installation, because the trim guy refused to put it up because of the jacked up paint job. So now, it will probably end up being warped too... The security system that was pre-installed shorted out as soon as the security company plugged it in. The whole box had to be replaced. The low voltage subcontractor pretty much said the security company fabricated this issue so that they could 'install their own equipment'. I smelled the distinctive smell that shorted out wires have. The grout in the bathrooms are different colors the flexible grout in the corners is not the same color as the rest of the grout. The upstairs bathroom floor had to be redone because the tradeperson did not install the tile correctly, and before we even moved in, the grout was cracking and coming out. Getting the warranty dept to respond to warranty requests is terrible!! With as bad as a job the contractors did, it is no wonder they had to expand their warranty dept, as the recording on their phones say. I could go on but I am running out of room!!! read more

My wife and I have been planning on retiring in Florida for several years, mostly because a lot of our family has moved this way. After a few false starts in selling our home in Wisconsin we finally got going seriously in July of 2017. It was great working with the Landon sales team and the Landon design center to make our home very unique both in regards to floor plan modifications, additions of options and selection of decorating elements at the design center. All together our upgrades were about 10% of the initial price but well worth it and we managed to stay within our budget. Another huge plus is that by choosing to build in Beach Haven we are in a community that reflects our lifestyle. We can see the ocean from our balcony, there is a community pool and gathering center, a private beach on the ocean and the residents range in age from infants in strollers to retired people, just like a real neighborhood should be. We've only owned our home for several weeks now but we are in love with it. Any issues we had along the way were dealt with fairly and completely. We would do it again in a minute. read more

Just like I said, positive comment by an employee. This is a reply to Landon's employee who is such a satisfied customer. My first review stated notice all positive reviews about Landon Homes is either a mortgage broker, realtor or employee of Landon who receives payment for their positive response. If there was a selection for giving zero stars that's what I would give them. read more

Warranty work, if you plan on buying a Landon home don't count on them fixing everything! Its been a year an a half they almost fixed everything, i gave up i guess i will do it myself. You will never talk to the same person twice. They keep pushing it off to the new employee at the company. I can't keep track of who still works there. read more

I am not only a Landon Homeowner, but also a new home consultant with Landon Homes. I have worked for this small family owned company for 5 years and have helped over 140 new happy homeowners. I couldn't be happier. I was so impressed with the quality of our homes and the experience we offer our customers my husband and I decided to build a new home instead of purchasing a resale. Our design denter and their team of designers are amazing! We had to please the most difficult customer ever, my husband! I promised him that he would love our new home and he does. We closed on our home two years ago and it is the best decision we ever made. We plan on enjoying our home for many, many years. read more

Super great builder to work with! They made everything so easy for us. We felt like everyone listened to us, and put all our ideas in our beautiful home. We built a Brighton Plan in Coquina Ridge with a pool. We are so happy with how everything turned out. We've had 3 small things to take care of, all of which were addressed in a day or two. Thank you Landon Homes for listening and caring! read more

AVOID AT ALL COSTS(especially military I promise you don't have the time and they are extremely dishonest you need to find another builder )........Landon has been a nightmare ( as you can see from the other reviews) and dishonest from the very start. It tries its best to take advantage of customers. Firstly I am active duty and was being xfered to the jax fl area. We bought one of there spec homes in st johns. Due to the inability to be there through the building process, we were not able to see the forthcoming nightmare. From the very beginning, we noticed quite a few issues that needed to be addressed. This is a normal list that should just be corrected by the builder but with Landon (now KB home so be careful) that is not the case, it will be a full-time job to track them down to correct issues. Landon will say we will correct them but will never show up so you'll have the joys of burning your leave days and getting no results. Within the first week, we discovered the home had a huge temperature difference between up and down stairs which we notified their warranty dept( don't ever expect a returned phone call). After numerous calls and emails, we finally got a response and were told that a 10+ degree difference was normal on a multizone home all set to the same temp. Well noticing the trend with them very early on we contacted A/C designs (great company don't let Landon drag you down with them) directly and notified them of the issue. When they came out they discovered that the insulation was never installed in our home and that the dual zone was not connected either. Thankfully with their help landon was forced to correct this issue. Now after a year, we had our annual inspection which still had most of the original move-in list on it because the constant excuse factory that is Landon never showed up to correct it. We had the home inspected and added additional items the home inspector had discovered. The original list had a shower issue, severe lawn grade issue, cabinets, cracks in the stucco, drywall, no laundry room sink installed, garage door, creaking floors, missing paint in most the house and a lot of other small odds and ends. Well after another several months of arguing with Landon and trying to work with my underway schedule we got most of the list completed this is now 4 months out of warranty and we a just now dwindling down the list. We got down to the grade issue which was an issue upon move-in inspection. I had been told several months prior they were going to cut up my sod and regrade and lay down new sod. This was promised to me via email and texts both of which I kept. Then they switched warranty guys a month ago me still waiting for the landscapers called Landon dozens of times to no avail andf finally called the main office and got someone to answer the phone and was told " Jim is meeting with the landscapers to get them out there to start you lawn". I said ok thanks this has taken a ridiculous amount of time 6 months + from when they were set to correct it the first time. Got off the phone with them and recieved a rude phone call from Jim and he said they needed to reinspect my lawn again (this was now the 4th time 2 with adam 2 with jim's guys ) I asked what for you have all the measurements this was supposed to be done months ago. He said he didn't have that info he would be out there today with the landscaper. So Jim arrived with the landscaper the landscaper acknowledged the issues as did jim and said they would have to look at the survey to correct it. I then waited for them to get back to me with a date for them to correct it. Then 2 days later I get an email from Jim stating they were not going to cover the lawn anymore even though it had been promised to me months prior because the standing water was from the property behind me and I have dogs. All of this would be convenient for JIM to use as an excuse other than there is no lot behind me I own 10ft behind my fence and that backs up to a nature preserve and the issue was present at move in so unless my dogs traveled up before we moved I dont think they could be the cause. Any way that is where I am at now with them. We'll see if they do any decent thing and make this right I have emailed there warranty and KB HOMES warranty so there will be plenty of eyes on this. BUT FOR YOU WHO HAVENT DONE BUSINESS WITH THEM DON'T!!!!!!!!!! read more