This isn't specifically a review for the Design center, but it is for Drees Homes Jacksonville Customer Service. This is the second review that I am leaving. This review is due to the lack of repairs that were indicated on 3 independent inspections. We provided the first report and were assured that everything would be fixed...it was not. Same with the second inspection and now the third. We met with Chad Z. today and were informed of all of the things Drees will not fix. Here we are nearly a year after moving in and 3 inspections later, roof repairs have not been done (and we are entering hurricane season), the bathtub finishing is chipping, there are cracks in the ceiling and by the bathroom window, there was a vent upstairs that was and still is covered by the drywall, the drainage in the spare bathroom is slow, the air handler is leaking, the exterior wall penetrations are not sealed, there is no downspout on the secondary roof, there is no insulation card to see if the levels of insulation are correct, the water meter box is not installed properly, our shower door was installed incorrectly, we have visible joint seams, our shelving was not installed properly, the garage door is in need of repair (will not reverse when met with resistance), which poses a safety hazard and the attic door in the mechanical room is not attached to anything, just screwed into the trim.
We had hopes that Mr. Z. would be receptive and would provide the customer service that Drees Homes claims to have, unfortunately, that was far from the case. He told me that Drees Homes "does not have to fix anything on an independent inspections, only county inspections". When asked several times for him to provide me that information in writing he refused, stating "I don't have to".When asked if he can help me to understand what is covered under warranty, he told me "no, that is the homeowner's responsibility". It seems that Drees claims on it's website about having "Stellar Customer Service" is anything but honest. These photos were taken during our inspection and today. Anyone who is considering building with Drees Homes, specifically the Jacksonville Division, I highly suggest you check out the Better Business Bureau Reviews https://www.bbb.org/us/ky/fort-mitchell/profile/home-builders/the-drees-company-0292-322 and others. Do your research. Their homes may be pretty on the outside, but the quality is terrible and the customer service is even worse. Once you sign, you are on your own. I also suggest that you steer clear of this company, it has been issue after issue and no one is willing to do right thing. read more