Stay as far away from this company as you possibly can…read more I had an absolutely horrible experience with them. When I did not renew the contract with them, they tried to tell me that I owed them commission for the next year because they had placed the tenants who were currently there. Communication is basically nonexistent. I wish I could leave negative stars. When I first signed with them, they misadvertised the property - even had the street name wrong. I ended up editing the ad myself and sending it to them after their "attempts" to correct the ad themselves were repeatedly still wrong. I had more problems with them than I did in all 20 years combined of self-managing 2 properties before I moved to Florida.

This was the WORST property management experience I've ever had--period. There were no updates on…read morethe progress of showings, no communication about what was needed to get the property rent-ready, and absolutely no sense of responsibility from anyone on their team. When I finally terminated the agreement, they couldn't even handle the basics. The lockbox wasn't removed promptly, and--just like the entire time I worked with them--my calls were ignored. If you're a property owner, do yourself a favor and look elsewhere. This company will waste your time, your energy, and your money. I would never recommend them under any circumstance.

I'm so thankful I found Blue Sky. Jacob helped us sell my grandparents home with ease, and we…read moredidn't have to a thing to it. He was sensitive to our needs, respectful and kept us updated throughout the entire process. I can't recommend them enough.

From the owner: We are local Jacksonville residents that focus on helping homeowners find solutions for their…read moreproperty. We pride ourselves on providing a reliable, timely and ethical approach to working with local members of our community.

Rae Drake at Envoy made this extremely stressful life event so smooth for us. She answered all our…read moresilly questions, early mornings and late nights. She really motivated us to get through it and never give up. She even showed up to the closing with a huge hug. She really cares about her people, and it really shows. LOVE her

Timothy fixed my dishwasher today, hes extremely helpful and professional and definitely someone…read moreyou can trust in your home. Thanks Timothy!

Positives: Relatively affordable rent, decent variety of home listings, positively reports payments…read moreto credit bureaus, offers easy lease transfer process to a new property, let me terminate my lease early without penalty fees with appropriate documentation. They will give you back your full security deposit if you leave everything clean and in the same condition it was when you moved in and complete all the tasks on the move out checklist including a professional move out cleaning. Negatives: Ignores maintenance requests and closes out tickets without contacting tenants or reviewing work orders including A/C. Does not respond to tenant messages. Takes advantage of tenants by charging for maintenance that the property management company should be responsible for. They are very likely to raise rates without adding any improvements to their properties or even when the local market trends are technically dipping down. The house I rented was in a very dangerous high crime area; the only reason I was able to terminate my lease so easily was because I had multiple police reports from a stray bullet coming through my window, my car being broken into, squatters loitering in the lawn, gunshots galore, etc. I had to get out of the situation at a progress residential rental for my safety and well-being, which the customer care advocate department mildly cared about only because legal action was threatened. I would recommend progress residential to tenants with spotty credit score and renters history who have limited other options. I would not recommend it to tenants who place a high priority on customer service response and resolving maintenance issues.

Invitation Homes made my application process quick, smooth, & easy. Working with Cristina…read moreFilippelli made this stressful transition into an amazing transition. Thank you, Invitation Homes.

After renting from Invitation Homes for approximately a year and a half with no major issues, it is…read moreincredibly disappointing that we have now spent weeks fighting to have serious problems addressed in our new rental home. The most urgent issue is the air conditioning. We raised concerns about the AC before signing the lease and were explicitly told by Hayden that the system had been repaired, inspected, and was in proper working order. After moving in, we quickly learned that this was not true. No work order had ever been submitted, and based on what technicians have told us, the unit appears not to have been properly serviced in years. So there's no misunderstanding or mixing of words, Hayden lied to us. Point blank. After finally getting a technician out to inspect the system, we were informed that the compressor had failed and needed replacement. That work order has now sat unresolved for nearly a week. Because a request for temporary cooling units was submitted alongside the compressor replacement request, the entire issue appears to have stalled. Temporary units were requested to provide relief while awaiting approval for the compressor replacement--not instead of it. Meanwhile, we are still living in a home that reaches approximately 90 degrees indoors during a Florida summer. Our movers and I were on the verge of heat exhaustion during move-in, and the conditions are so extreme that my children cannot comfortably stay in the home. Unfortunately, the AC is not the only issue. Prior to move in we discovered extensive water damage and what appeared to be mold growth. When we initially reported the problem, we were told that the condition was acceptable and did not warrant repairs. Only after significant back-and-forth did Invitation Homes agree to send someone to inspect the issue. Once they did, they immediately recognized the severity of the problem and ultimately corrected it. We have also reported that the primary bathroom sink is severely deteriorated. The sink material is so dry-rotted that it literally crumbles when touched. A work order was submitted nearly a week ago, yet no action has been taken. Turns out, that work order had been thrown out. We had to resubmit the claim, and no one will be out to even look at it until July 1st. Ironically, while these significant health and habitability concerns remain unresolved, the one issue that received immediate attention was a patch of thin grass in the yard after an HOA notice was issued. Someone arrived with grass seed the very next morning. It is difficult to understand why lawn appearance receives faster attention than air conditioning, water damage, mold concerns, and a failing bathroom fixture. The condition of the home at move-in was equally disappointing. The property clearly had not been cleaned at all. Flooring adhesive is tracked throughout the house leaving sticky patches everywhere, paint is splattered across the floors, thick layers of dust covers most surfaces, and the tubs and showers contain visible mildew and buildup. I attempted to address some of the cleaning myself, but deep-cleaning a nearly 2,500-square-foot home with five bedrooms and three bathrooms is difficult enough under normal circumstances. Doing so in a house with indoor temperatures approaching 90 degrees is nearly medically impossible. Invitation Homes eventually agreed to send a cleaning crew. However, the cleaning company later contacted us directly to explain that they would not be performing the work because Invitation Homes had significantly misrepresented the scope of the job and was only offering approximately $100 to deep clean the entire property. The company felt the compensation was unreasonable and declined the work entirely. At nearly $3,000 per month in rent and paying near $5k to Invitation Homes just to retain the lease, it is not unreasonable to expect a home that is clean, safe, and functional upon move-in. Instead, we have spent our first weeks battling unresolved maintenance issues, unsafe living conditions, and repeated delays. This experience has been exhausting and incredibly frustrating. As someone currently undergoing IVF treatment, the added stress and physical discomfort have made an already challenging time even more difficult. We simply want the home we were promised--a home with functioning air conditioning, safe fixtures, proper maintenance, and basic habitability standards. That should not be too much to ask.