The first rule of fight club... business, sorry, business, is that you never promise more than you can deliver. This is an unfortunate example of just this. When we met to discuss options and get a quote to have our house repainted, the process was great, very up front about costs and the process, timing, all of it. Our house is less than 10 years old, but the stucco has some cracks, and we wanted to see about getting them filled as they were painted. If it couldn't have been done, we wouldn't have bothered with them and just painted over, but we were assured, and this is a direct quote, that "it will look like brand new stucco, you won't be able to tell the cracks were there." Needless to say, we were happy to agree and knew the cost would be worth it. Problem was, he assumed that we understood that, and again, a direct quote, "it wouldn't actually end up looking like new stucco." Hmmm.
We were excited that they had a cancellation and could begin our job early. We got the rundown for how it would go and what "the team" would do, which we appreciated. Turns out the team is one guy. Given the amount of time he had to complete this whole project by himself, it would have been a miracle to escape without any issues. We were not so lucky. Now, let me say this, the work where he took his time was amazing, couldn't have been happier. Though that only made it doubly frustrating to find the shoddy work in the places he was clearly having to rush to finish. We ended up with drips of dark paint on light paint (which is reasonable for a klutz like me trying to paint his own house), mismatched finishes (part of an area in matte and then become gloss), forgotten requests, and cracks that honestly ended up looking worse than if we had just left them.
A lot of lines were done sloppily, and when we were assured that was the best he could do and he was never rushed, we tried to point out that there were lots of places the lines were absolutely perfect, so getting them straight was clearly possible when care was taken to do so. Paint was left on our patio cover that did not get cleaned off, and the last day of work our gate was left open. Everything about this job felt like an afterthought and unimportant. When we did our walk through and expressed our displeasure it was clear that no effort would be made to fix what remained wrong, instead an offer for a discount of less than 8% of the total was offered, which actually was offensive given the work we had done, and the cleanup that remains that we now still have to take care of. In the end we requested a more reasonable discount and it was granted, but still left with a tremendously dissatisfactory taste in my mouth. Under perfect circumstances, their guy is a great painter, but given our experience, and I do have high expectations, but when you promise what you cannot deliver and then follow that up with shoddy work, I honestly cannot recommend them unless you're a gambler and feeling lucky. read more