Susan is amazing. I've been renting from her for over a year and she is very timely on her…read moreresponses. If I have an issue she sends someone out same day to fix it. I highly recommend going with Arrow for an efficient, kind, and responsive property manager.

Very professional and friendly at the same time. Reasonable rent and deposit. Easy payment. I loved…read moreliving in my apartment

Great, responsible and hard working company. We have listed our properties with them for over a…read moredecade. Highly recommend Julie and her team.

Cheap rent, good location, and they typically fix everything promptly, but they're nearly…read moreimpossible to reach. I have called their office and it goes straight to an answering machine and the messages I leave are never returned , I am told that they don't even have an office location. Overall could be a perfect rental experience if they were easier to contact and communicate with, despite this I still would reccomend Spinks to my friends and family who are looking for rentals.

My experience with this company was nothing short of awesome. I rented an apartment for several…read moreyears at one of the properties these folks manage. Deanna helped me rent an apartment (despite my nutty schedule and general lack of availability), spent several years showing herself to be nothing short of responsive and kind with repairs, questions, etc. When the building eventually listed and sold, the process was seamless for and courteous to tenants.

These folks are amazing at taking advantage of College Students in Humboldt County. Myself and…read morethree other roommates would be harassed about the condition of the house even when it was in good condition, we would be told we would be getting charged $100 an hour for lawn mowing services by the property manager, Mark, from his son. We were taken advantage of by this company and would never sign a lease from these folks again, or trust them to manage a property for us. We were robbed of $900 upon moveout of the property for "cleaning" a house we spent three days cleaning prior to moving out. Extremely late on repairs, half effort repairs, all around terrible company to rent from. Incredibly unprofessional and if you are a student in Arcata, do not rent from these folks.

Very responsive people. Responded to all issues quickly so far during my tenancy. A couple…read moreemergencies that happened and they got someone there within hours. Polite and responsive. Thanks for making our home a safe and reliable place.

From the owner: DAP PROPS Property Management Company offers an unbeatable 7-8% management fee by rethinking how…read moreproperty management should work.  In the information age, less time is needed to manage a property, if done correctly, and we want to pass those savings on to you.  By utilizing all available technology,DAP PROPS Property Management Company takes property management into the 21st Century. Our team looks forward to your business!

Not good at all. I believe I previously sent out on one of these review systems a five star…read morerating. I recant that. Just got a bill 5 months after our move out, they are billing me for something that they refused to fix during our time renting from them. Be mindful that when dealing with these folks that they have super high turn-over and the right hand often knows little of what the left hand is doing. Henry Hammacher, while I realize this is a new job for you, it may be worth your while to brush up on your customer service a bit. Coming out of left field with a haymaker and a misunderstanding of what really happened in the situation is hardly a good approach. I'd give zero stars if I could. Will not recommend, and this lack of recommendation to my colleages coming into the community is going to sting a bit.

I've been applying to apartments in Arcata/Eureka for months now and RPM is by far the most…read moretrustworthy property management I've come across! It only took a few days to get qualified, view the property, sign the lease, and set a move in date. Rebecca Briggs in particular has been extremely helpful with her email communication. It's strange to me to see so many impartial reviews about RPM. So far, my experience has been extremely pleasant and I would definitely recommend them to anyone looking for a rental.

This place does not answer phone calls or emails when looking at their properties for lease even if…read moreyou're a beyond over qualified tenant and they have your application already, property owners beware these people do not return phone calls or emails for people who are ready to lease a property and that are over qualified for that property to begin with.

Thankful that my boyfriend and I ended up renting from this company and not RPM Humboldt. They were…read morekind enough to show it to my cousin who lived in the area before we did (since we lived 8 hours away) and then the on-site manager was nice enough to show it to us on the weekend during his free time. We've never had any issues with our apartment that we needed help with but I get the feeling that they would be there in an instant if we did. They are very friendly and genuinely care about their tenants. I definitely recommend renting through them.

I was told to come view the place today that I spent $80 applying to. I arrived and no one is here…read moreat the residence. And the company is not answering their phone calls or emails. Super weird. I wasted my whole morning planning around this, gas money to get out here, and an $80 fee. Super unprofessional and just plain ODD.

If I could give an even lower score I would. I can't express with enough emphasis what a horrible…read moreexperience I have had with Elizabeth Campbell and Deborah Smith of Pacific Coast Rentals. After noticing for most of the year of 2023 that PCR was no longer collecting utilities from two of my tenants, I brought it to their attention in a sit down meeting that I requested and in that meeting both women refused to acknowledge any missing money. They actually even told me in that sit down that I was too involved as a landlord and needed to let them do their job. It was clear they were not doing the job that they were collecting their property management fees to do. After months and months of noticing continued missing money, by the end of 2023 they finally acknowledged they had in fact not been collecting many months of utilities and with no apology for it or for telling me I had been too involved, they stated they would collect back utilities. Now think about that a minute. Reading an owner statement isn't hard (although the way Deborah collects payment from tenants is incredibly unorganized and this is partially because she pays landlord's utilities late as I learned after seeing twice that my building got a 15 day late notification for PG&E and she also pays for utilities for tenants out of her pocket but charges the landlord incorrectly for it) so it definitely gets confusing to landlords, tenants and I am sure to the gal that runs the front office that always desperately tried to answer my questions as to where my missing money was. So as simple as it was to see that utilities were missing on my statements every month, PCRs would insist it was correct and yet in the month of February 2024 PCRs admitted they had missed almost a year of collecting utilities on one of my tenants and I received most of that back payment and they admitted they had also missed utilities on the other tenant and did a terrible job collecting that tenants back utilities and that tenant moved out still owing and I paid the price. The communication with PCRs was terrible, I made MANY requests in writing to provide the tenants with internet before I called and set this up myself. I asked in writing more than 4 times if PCRs could provide lawn care for my building and later learned Deborah sent her grandson over to mow once and didn't tell me it was her grandson until I inquired as to why I saw a lawn care charge but a professional receipt was not attached to my owner statement. I then also took over lawn care and have had a professional service set up ever since. All things I believe are the services that should be provided for the property management fees we pay. I could honestly go on but that alone is enough for me. Elizabeth Campbell and Deborah Smith are a joke and I can't express enough what terrible hands anyone would be in to go in to business with these two. Elizabeth was so promising when I first met her and I had really trusted her and my realtor had recommended her and I can honestly say she's gone down hill as a business owner and getting rid of staff that can't do their job would be the best advice I could give her. Elizabeth there's likely a good reason you have a two star review and I hope the way you handle business and your poor money management doesn't catch up to you. You definitely come across as a snake.

They've been good to me. Very reasonable and quick to fix any issues. Their landscaping crew keeps…read morethe yard very nice. I do wish they wouldn't cut everything back so much because I've never been able to enjoy all of the flowers. But overall it's been a good experience.

When I was looking for a home, I found a few via craigslist through J&J Rentals. I went in and gave…read moremy applications to the women and they said they would try and process them as quickly as possible. I was given a showing of one of the houses I was most interested in and I fell in love. The gentlemen showing the house had very little information other than what he had done to the place, but he was very nice and easy to talk to. The actual rental agent for the company, Maridee, is another story. She had been rude to me and my fellow roommate applicants the entire time we tried working with her. She made insulting comments, showed impatience and was anything but professional. I come from a customer service background of 10+ years and I was insulted by the attitude I was receiving while I stayed calm and cheery on my end. We were denied by this company and I feel like it was due to an age-ist attitude, thinking because we are in our 20's we can not take proper care of a property. I hope they get the tenants they think are the better fit and are surprised a few months down the road to find a grow in the garage. I'm taking my business elsewhere where people respect hard working and honest tenants and do not judge us by our age.

This is a 5 star company for sure, Mitchell worked with me on finding a rural home. I qualified…read morefor a lovely home outside of Eureka but after much deliberation ended up not taking it only because it was going to be more work for me and was not a safe area for cats. Mitchell was understanding and did not pressure me to sign the lease. We concluded with him saying Wolfe Management would be happy to continue working with me. Moving is stressful anyway so his graciousness was well appreciated.

April Wolfe failed in her fiduciary duties as my Realtor selling my home. This was the greatest…read morefinancial transaction of my life. Here are the facts. Doing both property management and real estate most likely leads to neglect of one or both of those tasks. I experienced failure of her fiduciary duties as the Broker during the sale of my home. Most Property Management and Realtor companies don't mix the 2 buckets because it may lower the quality and value of their work and may damage their reputation. April Wolfe failed to perform in the following areas of the sale from monitoring critical dates to remove disclosure contingencies to simply not forwarding my email containing the-sewer lateral certificate over to other realtor, so I did it. Her failure to perform resulted in a lost cash backup offer for a greater amount and a very short escrow. The worst and final straw was when she admitted to reading the flawed amendment where I, the seller was to finance my own property with a $400K loan. My husband and I had to write our own amended contract and deal directly with the other realtor to meet deadlines to close escrow. Like she said and the sign on her desk displays 'I'm Busy' April Wolfe was too busy with her 4 other property management tasks that took priority instead of writing the final amendment in a timely manner. After I asked to cancel the contract for failure to perform 1 month before closing she refused to release me. She received almost $17K for conducting low to no quality work as evidenced above. April had no negotiation skills or strategy and admitted to leaving the Odell offer in her inbox 24 hours before she noticed. I experienced unprecedented levels of stress which resulted in multiple sleepless nights, causing boils break outs on my lips, and other problems. Sellers beware she is the sole Broker so when things go sideways you are stuck. These are my experiences and opinions that I will happily share under oath and in-greater detail if desired, contact me Mexicanchick68@protonmail.com. The bright side is I learned a lot about how important it is to select a high quality realtor team. Beyond disappointing, Christine Hahn Vertical, former owner 1854 Golf Course Road, Bayside.