Was in town for a family wedding, amazing hotel!! Rooms were super clean and beautiful, loved the…read moreautomatic lights in the bathroom, TVs that swiveled so that you could adjust depending on where in the room you were hanging out, they thought of all those little design touches! Great full breakfast setup too, and super close to amazing restaurants, shops and live music. But the best part of all is the staff - every single staff member greeted us with such genuine warmth and smiles. Shelley helped check me in and was so very kind, ensuring that our families could be close together on the first floor and genuinely interested in our activities planned and making sure it was a great experience. I will for sure stay again!!

Fabio Miguel Jackson proved a most lamentable custodian and plumber; he occasioned a great…read moreinundation throughout the entire establishment! Furthermore, the bedding was defiled by a curdled substance akin to cottage cheese. Moreover, the gentleman known as Joe Biden Portugal was not seen playing the harmonica within the lobby. I remain quite dissatisfied.

This traveler friendly hotel is very close to State Route 14, the major North-South highway in the…read moreAntelope Valley. The staff are very friendly and helpful. The property is clean and well kept and lends itself to a good night's sleep and overall relaxation. There are plenty of amenities in this well-run hotel. Speaking with the General Manager, Melina Orozco-Rios, was very pleasant and experience enhancing. We're looking to stay here, God willing, in the near future. Towne Place Suites by Marriott is an place to rest in-between your journeys in the Antelope Valley, or if you're in transit. Do yourself a favor and stay here.

Finding roaches in a hotel room is not a minor inconvenience--it is a serious sanitation and health…read moreconcern. Roaches can carry bacteria, contaminate belongings, and are often a sign of a larger infestation. We found roaches in our room on arrival, which immediately made us question the cleanliness and safety of the entire property. At first, the staff refused to switch our room. When they finally moved us, it was to a smaller room, yet we were still charged the original 1-bedroom suite rate. They only offered a discount for 1 of our 3 nights despite the severity of the issue. To make matters worse, we found another roach in the new room as well. That confirmed this was not an isolated issue with just one room, but potentially a larger property-wide problem. Because of this, we now have to go home and unload all of our laundry outside, then thoroughly clean and disinfect all of our luggage and belongings to make sure we don't bring an infestation into our home. I want to be fair and say that we were polite and respectful throughout the entire interaction, and the staff we spoke with were polite as well. We did not make unreasonable demands or cause a scene. My disappointment comes from the fact that I expected management to treat this like the serious issue it is and go above and beyond to make things right, but that simply didn't happen. Management's overall response felt like "oh well," with little urgency, accountability, or meaningful effort to resolve the situation. Extremely disappointing customer service and an unacceptable experience.

The hotel itself was very clean, and looked new which was nice. Breakfast was your typical hotel…read moresetup with a waffle maker, eggs, pastries, cereal. Totally fine and what you would expect. Where things fell short for me was comfort and service. The first night, I requested two extra blankets (one for me and one for my husband) and was told they only had one available. I was given that one, but ended up cold and didn't sleep well. The next day, I asked again and it felt oddly interrogated, like I needed to justify why I wanted a second blanket. It was a weird experience. I promise I was not trying to construct a blanket fort...I just wanted to be warm and sleep comfortably. There was also no blow dryer in the room, which surprised me. After already feeling weird about the blanket situation, It was awkward to go back down and ask for that too. Then early Sunday morning a group was setting up in the meeting room they have directly across from our room. There was loud hallway traffic, people socializing right outside our door, the back door to the hotel propped open and people coming in and out, with equipment being dragged in, which made it pretty impossible to sleep. I understand events happen, but placing guests directly across from early morning setup felt avoidable. Overall, the property was clean, but the stay was not restful, and that is ultimately what I am paying for. I do not think I would choose this location again.

I happen to be working in the area and my company set me up for one night at this hotel, I had a…read morevery easy check in with the young lady at the front desk. Room was very clean. It was a two queen beds in the room, microwave and a little coffee pot. Bathroom was very clean. Plenty of parking in the parking lot. They also had a complementary breakfast in the morning and 24 hour coffee in the lobby.

My experience was both frustrating and great here. I'm…read moregoing to focus only on the customer service. I did a rewards stay. I never want. E high maintenance but sometimes you need to ask for something. When I spoke to the night person while I was booking, I was preparing myself for a huge headache during the actual stay. The day of the stay I made a call and got Brandie. She was a gem. I'll just say this.... She gets it. I asked for something simple and she went above and beyond to make things easier that I could've ever expected them to be. The stay was less than 12 hours so we didn't get to experience much more than just checking in and sleeping.

We had a great stay at Hampton Inn & Suites Lancaster. Even though they were fully booked, the…read morestaff was kind enough to let us check in early. We brought our dog along, and they were very accommodating. He loved the little dog table with snacks, toys, and goodies! Our room was clean and comfortable, offering your standard hotel experience. The lobby has a small snack shop, though you do pay a bit of a convenience fee. Breakfast is served buffet style on the first floor, which was a nice perk. Most importantly, the staff was friendly and helpful at all hours. Their service really stood out and made our stay smooth and welcoming.

Prize is reasonable. However, rooms are too old the hotel…read morehad a odor from the whole way. Pet's are allowed.

We enjoyed another stay here at Oxford. Yes, it was packed,…read morebut I don't think people understand the events that happen here in June. It's called "States" it's huge weekends for softball players. The best of the best come out from different cities to compete. Our city alone brought about 80 people here. Players, siblings, grandparents, parents. 22-24 different families. Only 2 families had their personal issues here, and those odds are not bad! The kids LOVED it here! I'm sorry you are not gonna get peace and quiet until about 1030-11pm. Kids were playing hide and seek, ding dong ditch. It's annoying for the moment, but when are kids gonna make those memories. They play their heart out all day and deserve it. So chill out! The food was great! Unlimited waffles are huge with the kids. As far as breakfast, just be nice and go to the front desk, and they'll accommodate you another ticket. They have burritos to go for all the early birds, toast, oatmeal, and cereal. 3-4 self-serve juices. They give complimentary drinks 1 per person. A small bar area! Yes, the pool is crowded, but if they were to try to crowd control!! Imagine how many people would be pissed! The only ones that ruin it are the drinking adults that can't control themselves. They have 2 bbqs, propane filled and ready to use. Restrooms and tvs in dining area. If you're worried about noise stay away from 1st floor and balcony rooms.

Stayed here while solar panels were being installed on my son's house as it was too hot to be…read morewithout electricity while work was being completed! I was pleasantly surprised at how updated and cute the hotel is. It's like a little baby apartment. Let's start with the good cause who doesn't like the good stuff, right? Upon entering the hotel you are greeted with a cute listing area in cause there's a line at registration.(thoughtful) but then there's the cutest little doggie area cause they allow pets here! Yeah for all those that travel with their fur babies. (Pic included) Then there's a larger guest eating area that include's a TV and fireplace. I noticed approx 30 tables so they can host quite a few families at a time for breakfast. Now I did touch and sit in or on every chair bench and stool. A few of them I didn't like they weren't that easy for smaller hands to grasp for moving and they are quite heavy which for kids, elderly or handicapped may have a bit of issue moving them, but also they are heavy so they'll last and won't easily break under a someone's heavyweight. Oh yeah did I forget to mention that breakfast is included! They offer a variety of items like oatmeal, waffles, fruits and other cold cereals. I seen eggs and sausage I think there was bacon as well. Outside area: They have included a pet area with at least 3 cleaning stations that all were filled with doggie bags and trash cans. They have a sister hotel on the grounds so parking shouldn't be an issue. They offer a parking permit for guests I seen a security guard walk and ride a cart around the property several times throughout the evening and night. I am unsure if this is a regular position or just temporary while they are remodeling, my hope is it's a permanent thing just because it's pretty dark and desolate with the other businesses mainly being day time traffic. They have a small pool, think of a big residential type which is fine (this isn't Vegas) depth ranged from 3.5-5.5 feet and that's really all that's need to cool off but what's nice is they included a lift so even a person with mobility issues can still enjoy. Now to the room. I love that they didn't go cheap. The amenities feel like someone said "make them feel at home" the cookware wasn't that cheap lightweight pot and pan it has weight it doesn't cook from raw to burnt and sticking like the .99$ store types do. The plates and silverware weren't so thin they break or bend in your hands. I think the only thing I didn't like in the room was the shower. And that is really because of the shower-head. I am just not a fan of the old fashioned fixed heads. It doesn't take in to account the height differences between male/female tall/short thin/heavy. I wish either two heads or removable shower-heads in all hotels that consider themselves a 3* or higher. And I thought the toilet paper roll wasn't in the best spot with the door open it's banging into the roll and I know it's my cra cra but it feels yucky like unsanitary icky. And I took a star for those two bathroom issues. I must admit this was a nice jewel to find in the area as I have stayed at another brand hotel out here 2x and this one far exceeded the luxury feeling for a regular buck scenario, and I appreciate it! Unfortunately I seem to be capped at 20 pics as I took about 40 so I can't show your the dinning arrange in room and the kitchen area with all those amenities

We had a wonderful time here. The rooms were clean and comfortable. Breakfast is included- and was…read moregreat.

Under major construction including lobby, pool, etc. Dining room closed for dinner. NOTHING on the…read morewebsite or reservation system warning customers of this as there should be. AWFUL job Hilton! Oh and "Dinner " cannot be closed. Proper grammar matters. Is the diner closed for dinner or is dinner cancelled?

Our committee chose HGI for our 50th high school reunion. We had 183 attendees…read more Let me say, Nora Ortega went above and beyond to accommodate us. She and her staff are FABULOUS! Kudos to the amazing chef! We were also given a discount rate for a block of rooms. We had 32 reserve rooms! We had a great time.

The all around staff are polite and helpful. The rooms are clean and the breakfast was perfect…read more Also kid friendly. Will definitely recommend.

smells good upon walking in and service was top tier by Lashantine! Clean and amenities are plentyread more

The price was fair the check in was easy and the room is very clean. The entire facility is well…read moremaintained and the front desk was very nice.

I stayed here on my business trip and I was not disappointed. The room was very clean and cool as…read morethe days were extremely hot. I enjoyed that the bed was firm but not too hard. The bathroom was nice and clean. Breakfast was provided every day which included different pastries scrambled eggs and a breakfast protein with potatoes. I really enjoyed the coffee. They do have a pool and a hot tub which helps end a nice long day. I had a struggle with the elevator and I was told I needed to press the buttons harder for it to work. Overall I definitely recommend this hotel.

This is a great Holiday Inn Express. Better then all the others that are like this in the area…read more Does need a little love and care with maintenance here and there. But all the hotels like this are full Mon to Friday with construction workers. I was there from Thursday to Monday. It's was very quiet. Everyone that works there is really nice. The breakfast is good. It lost one star from me because in my bathroom there was tile that was a loose & not stuck to the wall, which is why I say it needs a little tender loving care here and there. But I will stay here again when I am in town ! They have 24hr coffee bar !

AC loud and screeching. I changed rooms. The second room had the same problem. I didn't sleep for…read moretwo nights.