I unfortunately cannot recommend Natural Smiles of Orlando (Dr. Mercado's office). In 2024, I…read morepurchased a $300 "no-insurance" membership for my son, an Army veteran, which was described as including two cleanings and an X-ray. No itemized invoice or written details were provided, it was just added to the account. During my son's first cleaning appointment, the receptionist claimed he couldn't use the plan. Staff insisted he needed a deep cleaning requiring two additional appointments, quoting $1,400 and invalidating the original plan. We proceeded, assuming the $300 plan would still cover basic preventive care later, as no expiration was mentioned. However, when my son tried to make an appointment in 2026, the office stated the plan had "expired" and was valid for one year from time of purchase and would no longer be honored, despite my payment in 2024 for that specific benefit and the lack of prior notice about expiration. This feels like a deceptive practice. Furthermore, my husband, also a patient, was told he needed a tooth removed. A second opinion from an oral surgeon revealed this was unnecessary. Beyond these issues, the receptionist, who identified herself as the "office manager," needs excessive customer service retraining. Front-facing roles aren't suitable for everyone

In July 2025 I had a full-mouth X-ray and two crowns done…read more On November 4th, I came in for a routine cleaning and to ask about food getting trapped around one of the crowns. They wanted to do an X-ray and exam, which I declined since I had one done just a few months ago. I also declined an exam and asked only for a cleaning. When it was time to pay, I noticed charges for an exam, X-rays, and cleaning. I told the front desk I only received a cleaning, and she checked with the dentist. He claimed he had done an exam -- but he was the one who cleaned my teeth himself, and there was no separate exam performed. I'm disappointed because I was charged for a service I clearly declined and didn't receive. Patients deserve honesty and transparency in billing. Always review your statement carefully before paying.

Had a pleasant first exam/xrays, very communicative and informed me well. Told me I need…read morefillings/extractions so we setup an appointment for a deep cleaning and some of the fillings. Come the day of cleaning they told me they didn't have any nitrous oxide for when I was doing the fillings. As I am on the verge of a panic attack they insist that I should just do the lidocaine and that it will be fine. I explained multiple times that I will have a breakdown if I don't do the gas. They were very dismissive of the fact that I am not comfortable doing the fillings without gas. We set up a new appointment and they said they'll "let me know" if they have the nitrous oxide for next time.

After relocating from San Diego June 2020 after my military retirement, I tried this established…read moredue to the reviews and proximity to my residence. I was presently surprised by their great customer service and professionalism I was provided during my initial visits, which led to them being my primary dentist that supports my family! Dr Chokshi and her staff are great at explaining the procedures and making you comfortable throughout the entire dentist visit. I have had numerous dentists throughout my 30 year military career. These guys are the best I have encountered!

I've been coming here since 2021, and I feel I've received good care from the beginning…read more There have been a few doctors who have come and gone since then, but the quality of care has stayed similar, or has improved! Yesterday I brought someone who was overdue for a cleaning and check up. The team was very kind in his care and made sure to keep him calm and explained everything. They took care of him promptly and explained the next steps without cause for alarm. This office is perfect for anyone reluctant to see a dentist, or nervous children.

I received a flier for x rays and a cleaning for $79. I received the x rays, but the cleaning was…read morerescheduled for a later date. I showed for the cleaning and was told that the procedure would cost $1,000. They had given me a list of proposed gum treatments for $2,750 and this "cleaning" was part of that proposal. I walked out. A great bait and switch.

Dr. Matar is excellent! He's very kind and extremely gentle during procedures, always checking to…read moremake sure I'm comfortable and regularly asking if I'm feeling any pain or discomfort. Both he and his staff are just awesome. They provide good, quality care for a reasonable price. I found them while doing research comparing cost of cleanings (out of pocket) and found they had the best bang for your buck option in town. And on top of this they have a great annual patient plan where you pay one price for two cleanings, one full X-ray, and all your dental work is 20% off for one entire year!! I highly recommend this place to anyone; from if like me you're new in town and looking for your first dentist in the area, or if you need someone all around better!!

Dentist and hygienist are great but the office staff is not the best. they cancelled one of my…read moreappointments the same day and it took almost 2 months to reschedule as they keep giving me dates 6 weeks out. They send an incomplete form to the insurance and I was the one who had to fix the mess as they asked me to pay directly because the insurance had not paid out due to their mistake. Needles to say I decided to look for another office that has their act together

I've had bad experiences in the past but no more! Now I've found an amazing dentist is calm,…read moregentle, great at her job and charges fairly. I can't recommend her enough! Front desk is lovely too! I am grateful to my friend for sharing her with me.

I have to truly thank my coworker for referring me to Dr. Schamp! She is awesome- completely down…read moreto earth and she knows her stuff and is willing to answer any questions you may have. I started going here several years ago and eventually I got my husband on board. He now gets regular dental cleanings against his will! Haha The dental hygienist I have been to for cleanings is like an old friend. We chat when we do see each other even if its been 6 months between appointments. The space isn't the fanciest but it works well with their needs. I love that it's minutes from my house! Super nice staff and dentist in Winter Park! Tip: Refer your friends and earn Publx gift cards!!

They are amazing people, they will work with you, the staff is great and helpful, very…read moregood,depending your work been done, they affordable, and they are very good. I would try then, I do not think you'll regret it.

Bad dentist do not go unless u want your teeth ruined and sand. They made me cavities and ruined my…read moresmile I'm so upset you can see all over my teeth there's black from medicine and it won't go away. They didn't tell me before putting it that there will be stains that doesn't go away.

Patient Since 2015 Outstanding team from start to finish!…read moreOne thing I really appreciate about this office is they clearly respect their patients' time. They don't stack appointments, so if you show up on time you're usually seen right away. In fact, at my last cleaning I walked in about ten minutes early and they were already waiting for me. No exaggeration! If you want a dental office that's calm, organized, and refreshingly low-stress, this is the place. The atmosphere is relaxed, the hygienists are incredibly thorough, and Dr. Salazer takes the time to make sure everything is done right while keeping the whole experience comfortable and anxiety-free. On top of that, the front desk staff makes scheduling, check-in, and checkout quick and painless; and they laugh at all my bad dad jokes, which is always a plus! Honestly, I can't recommend this practice highly enough. YELP limits reviews to five stars, but in my book Dr. Salazar deserves ten! Jim S.

I have been going to Dr. Salazar's office for years now as a recommendation from one of my good…read morefriends. I was so hesitant to look into a new dentist, but I'm so glad I did. The office is easy to find, very clean and organized, and comfortable. The parking situation isn't too bad either; small parking lot with a couple of spots, but it's rarely full. In terms of experience, the level of respect and care that this office's staff exudes is unmatched. The women who work the front desk are kind and informative, and always greet me with a smile. The hygienist is equally as lovely and always does a great job with my teeth. The dentist is knowledgable, friendly, and never upsells products or services that are not needed. In other dentist offices, I've always felt like I had to deny so many unneeded services and products just to complete my appointment, and it really detracted from my experience and made me feel like my HCP cared more about making extra cash than giving me the care I needed. That has never been the experience here. It's hard to find health care providers that care about their patients as much as Dr. Salazar and staff do, and I will be going to them for the foreseeable future. I recommend them to all of my friends and family alike!

I just waited 1 year!!!! for this appointment. When I…read morearrived I was told.. "oh no we have been trying to reach you to confirm your appointment it just goes to voicemail" Then she said " actually I spoke with you and you said to just release the appointment you didn't want to be seen" This never happened..why would I cancel an appointment I waited for 1 year for?? At one point a couple weeks before they did call and speak with me that they may have an opening a couple weeks sooner potentially and she would let me know if that opened. The front desk woman was going back and forth with me saying "oh yes you said this and the doctor was even by me when you canceled" " we have the call recorded and the doctor said he can send you the recording" please do send that conversation ..but honestly I'm not interested in arguing..and gladly will not be seen..but don't try to tell me I'm crazy like I would first of all cancel an appointment I waited 1 year for..and or not remember doing it! Very unprofessional and unapologetic...I would have been accepting of them saying there is a misunderstanding and we will have to figure out another date or something...but instead I was met with them being rude and blaming me! Haha crazy

I have a loose implant. I stated so at the beginning of the call. I was told that because they…read moredidn't place the implant I would have to be onboarded as a new patient and no appointments for 3 months. What a racket. They have clearly forgot the Hippocratic oath they took. It's also not a good deal to strong armed into joining a practice to receive emergency services. Very shady.