Dr. Tran -
Hard Skills
Seemed knowledgeable and did everything I thought a doctor should do. Appeared to take a scientific, evidence based approach. Listened to my description of the issue, inspected by sight and touch, told me potential causes, prescribed an x-ray in order to gather more information and narrow the potential causes, prescribed medication to help with pain/inflammation, discussed next steps and long-term steps, discussed rehab/strengthening options.
Soft Skills
Great communication and explanation. Was patient with me and took time to answer my questions and make sure I understood. Nice, courteous, and respectful.
Office - Staff was nice, helpful, and organized. There were some data entry issues with misspelling my name, email, etc. but it was cleared up. My recommendation is to push patients to the online system and have the patient enter their information, this could be beforehand or while in the office.
Facility - I believe this was building 2. There was plenty of parking in front and the facility was nice.
Wait Time
I was moved to the back room on time. It took a little while to see the Dr, but that is normal for most Dr's. I'm sure I caused the Dr to run behind schedule for their next patient so I can't fault the Dr. Plus do you really want a Dr that rushes from patient to patient just to be timely? I don't. I would rather a Dr give quality time and service with each patient even if that means I have to wait a bit. I can always stream a movie on my phone while I wait.
Billing - So far so good. No issues. read more