They were on time, in fact a bit early. They were very efficient and also checked my spare tire…read more This is my second time at this shop and I will return to give them more business.

Wow, so accommodating and friendly. I stopped by as soon as they opened the other day, as my car…read moregave me a warning to check my tire pressure. I didn't have an appointment, but I just took a chance. Luckily they were able to fit me in, and checked my tires within a few minutes. They didn't even charge me! I will definitely come back here when I need new tires.

Nice convenient location for car related stuff on Marine, between Main and Cambie…read more Parking is available in the lot in front of the store. The store has the typical warehouse look just like most of the other locations. Nice high ceilings, bright interior, and a pretty decent selection of parts. Products are grouped nice and logically. I was able to find what I needed in minutes.

Never believed in fuel additives . . . until I tried Redline SL-1 . Used to have an older vehicle…read morethat will hesitate occasionally when accelerating from a stop . Tried a bottle of the aforementioned complete fuel system cleaner but nothing happened . Poured in a second bottle and voila ! Throttle response sharpened and also gone was the stuttering issue . Disclaimer : your mileage might vary so try at your own risk ; )

It's stressful when your beloved and trusted mechanic falls ill and closes his shop. My friend…read moreactually found this place for me. I drive an old 2-seater Mercedes. It's not the kind of car you want to put alot of money into. Gets me around, but the glamour has long since faded. From the first phone call to several visits to this shop, I really felt these guys were working very hard on my behalf. They tried to find me a reasonable solution, made an appropriate referral and generally did alot for very little money. Am I a fan? You bet I am!

I love coming here to get my car fixed! Great low prices and such a welcoming atmosphere! It sucks…read morewhen my car needs repair but I trust Vancouver auto parts to help me out!

The price at the counter was 4 dollars more than that on the hanger which I went back to check…read moreafter being more. The reasoning given by the employee is that prices change daily. Which apparently makes it okay. No price adjustment was offered. Product bought was JBWELD HIGH-HEAT and the location was South Delta.

I just bought a starer motor Honda Accord 2007 V4 from lordco they charge me over 300 for the…read morereferbished motor. With 60 dollar core. Honda accord is selling original motor for 240.86 without core. What the f**k is going on with lordco. They are ripping off the customer.

=== 1. VERDICT/VALUE Tough to recommend: wide product…read moreselection, good prices, but service may be challenging. === 2. PRODUCTS The saving grace of Napa: + wide selection of auto parts. + decent prices; better if you order online - 10% off. === 3. SERVICE The big challenge here: - somehow, an online order is shelved/put away after 10 days without pickup. I learned this during pickup on day 12. There was no warning other than the response from the attendant who helped me at the counter. - Alas, the same attendant made me feel like I was a criminal for coming in after the 10 day time limit had lapsed and created more work for him to look up the part, get it from the appropriate shelf in store, and reluctantly work through my request to match the 10% discount for my order (which I showed him a picture of on my phone). - As others have remarked: it seems like there are a lot of staff working...just not at the front. One client took up all of the time of the one attendant at the counter, leaving the rest of us to line up for a long time...as the other staff walked back and forth in front of us. Other tills were open, and the three other staff could see all of us, but retail customer service appears to be of less importance here. === 4. ENVIRONMENT The retail side of the operations is small; it looks likes an auto mechanic shop with the fluroescent lights above, shelves of car parts available, and darker colours (greasy looking perhaps) on the floors and walls. Not unpleasant, but certainly not modern and clean. Wheelchairs and baby strollers could fit in the aisles. Parking is relatively plentiful in the private just outside.

The employees here radiate a deep resentment for their jobs and their customers…read more Walking in, they heave a deep sigh that someone dares to pull them away from their Instagram. "Napa parts, can you hold?" *click* "Fuck it I'm not dealing with this anymore today" - Actual exchange overheard while in line. One employee at the counter, two others standing in the back glaring at customers challenging them to ask for help. I'll go to the junk yard to siphon motor oil and used filters out the wrecked cars before I buy anything here. They are one tiny step away from being a fairly entertaining sitcom. Other Napa locations seem to be fine. It's just this one.

Chad and his team diagnosed the issue with my 2016 Porsche Macon s they replaced the transfer case…read morecost of repairs exactly as quoted from estimate. Thank you Chad Chuck

I'm very happy with the service I received here. I was initially hesitant because if their…read morerelatively high labour rate, but in the end their expertise and customer service made it a good value. They took on a difficult job and finished it quickly and under budget.

As so many others, I purchased a policy for my Jeep Cherokee, which was supposed to provide a 1000…read moredollar refund if no claims were made. You have a measly 30 day window to provide a notarized claim. I took out the policy in 2016, and it expired Dec 31, 2025. I remembered a few days into February and phoned to see if I could still submit a claim and was told no. They count on people not acting instantly. Considering I took out the policy nearly TEN YEARS ago, I think 40 days after expiry is not unreasonable.

I was pressured into buying the Secure Drive Elite Mechanical Breakdown Insurance Policy and was…read moreassured that it was the best option for my 2019 Tesla Model 3. I got home and called the dealership back because I changed my mind and they convinced me to keep it. Now I look at the fine print only to see that it only covers for 48 months or 142,000 km when my Tesla Warranty covers up to 150,000 km. I called Secure Drive recently to cancel and they said "sorry, it has already been past 30 days". It shouldn't matter if i haven't made any claims. Even ICBC gives you a refund if you cancel your car insurance. What a scam!!! Don't get roped into this by anyone let alone what is claiming to be a reputable dealership. ALSO.....FYI...Dealerships are encouraged to aggressively sell these Secure Drive Insurance Policies because they get a huge commission on them and generally mark the price up extensively.

great service My favourite part is shuttle pick up and the driver is great. He remembers me and my…read morehusband by name and pickup and drop offs are right on time. Tia at service department is superb Being a regular client for the last 15 years, same location and suggested my friends too. Raj & Kiran

Marcello was an awesome driver, got me to work on time and safely with friendly conversation. Bill…read morehelped me with kindness and ease. I felt very well taken care of at Carter Honda.

Excellent service, trusted advice, affordable repairs. I would recommend VAP to anyone.read more

Very kind. We're honest. And worked hard to help me in a trying time. All of the staff was…read moreinformative. And it didn't feel skeezy

So - every time I have gone in there it has been an incredible experience. The staff are incredibly…read morehuman, capable, knowledgeable and incredibly communicative. If they don't have it at the specific location they can have it delivered in a couple hours. The competition is days, if they can figure out what I'm asking. On floor selection is also very good.

Hi there, I was just wondering if you were aware that your company up here in Canada has hired on a…read moremafia hit man as one of the directors and wanted to give you a heads up before I start calling y'all out publicly seeing as he's a rather incompetent hit man and so are the goons he sent to try to kill me. Ya can tell all yer human trafficking mobsters that: I'm still alive you yellow bellied mofos and you all couldn't whack a COVID infected gopher on a putting green!!