We have a satellite office in Honolulu to satisfy a top executive that insists on working from the…read morebeach. He and his local team needed high touch support from a local MSP. Fortunately, we found InTech from the beginning and they knew just how to handle them. Turns out that they are the top MSP in the Hawaiian islands, so we were very fortunate to find them first. Sadly, there are a lot of poor-quality tech firms in Hawaii, I learned later from other colleagues. So it could have been a nightmare. InTech has an outstanding team from top to bottom. They use their market leading position to attract the best support team, including top engineers from the mainland that just wanted to live in Hawaii. Cannot recommend these guys enough for companies that cannot afford to take a chance on a fly-by-night MSP that is learning as they go. We found their pricing to be very reasonable. Overall, the value has been terrific considering that this office has had zero downtime since we started using them 5 years ago.

All of the technicians/engineers at Intech are very knowledgeable, very friendly and always very…read moreproactive in finding ways to troubleshoot any problem we may be experiencing. I appreciate the prompt response time. Rachel is the bomb! Always friendly and very helpful! Thank you InTech! I highly recommend InTech for your IT needs!! Yvonne H

Like many computer users I live in two worlds. The Mac world and the PC world. I have a Mac…read moredesktop, PC laptop and a newly acquired MacBook Pro laptop. There are only so many computers a gal can use at once so I decided to give my fairly new PC laptop to my brother B. B works in ad sales and has no personal computer of his own. As someone who lives online I cannot even fathom not being able to jump online at any time. It would be like trying to breathe in outer space without an oxygen suit! After meeting Doc and Topher at Fresh Cafe, (because I was trying to finagle Doc into being a Rappin' Santa for a Yelp event) I decided to hire iFix Pro to wipe my laptop and transfer the data into my Mac's external hard drive. I know nothing more than the very bare minimum about computers so although Doc tried to explain stuff to me, all I heard was "Blah blah blah blah blah. We should be able to have it back to you in a few days." After dropping off my laptop and external drive I received an email containing a ticket number for my work order so that I could keep track of the progress. Oh these tech guys and their savvy customer service tricks! The job was done in about two days, which was pretty good considering it was during the busy holiday season. To clean out my old laptop, do 98 updates and transfer the data it was $103.66. To have peace of mind, a hassle free experience and to give my brother B a laptop of his own for 2010...priceless! Oh an Doc in a Santa suit was the icing on the cake for my Yelp holiday party and his freestyle Yelp rap kick ars! Plus Topher makes a darn adorable elf!

The Doc is in! After years of downloading crap I finally…read moregot an expert (Doc) got to look inside my computer. What he saw is between he and me, I don't need anyone finding out I like to post about restaurants? Anyway, he didn't laugh when he saw all the programs working against each other. He removed the Viruses and Excess Programs I don't need. My computer is working great , same for my Laptop. HIGHLY RECOMMENDED!

When my laptop started suddenly freezing up on web conferences, I looked around and found Dave at…read moreCinematic. I took a chance and called him. He basically diagnosed my problem over the phone; I needed a new extender! Instead of recommending some high priced item, he sent me a link for a reasonable mesh system, that he thought would work well for me. I bought it from Amazon and notified him when it came in. Today, he came to my house, and, in just and under an hour, set the entire system up in my living room and in two bedrooms. He walked me through everything I needed to do to get going. It works like a charm! He's a great guy who is reliable and knows his stuff! Very reasonable, too! I will definitely call home with any future computer/network needs,

I have to say that I am fearing the worst. On May 25,2026 ( not having HAD any issues for quite a…read morewhile, after NOT being able to get a response by phone or email I drove down to where Cinematic Computer USEDTO be at the Lutheran Church - his office is now something else, I know he has had medical issues for some time and am worried that his having "disappeared" is NOT a good sign. Hoping for the best. 5/22/26 : UPDATE to my "Just made Post! SCRATCH MY PRIOR POST PLEASE .... i just now got a PHONE CALL from Dave ( who sounds VERY healthy and happy ) and ready to help (and due to my stunned reaction on my FIRST post - I couldn't even REMEMBER what my 3 issues are! I told him I will contact him in a bit ( once my mind starts working again!) with a update on what help we need.

Victor, my buddy, my pal, my dude…read more.. A general rule of thumb in regards to human decency: when you are wrong, or when you cannot do something you thought you could do, say so. Own it. Be real. Do not try to refuse someone service or return someone a laptop they thought you could repair for a nonsense reason that doesn't even apply in this situation. You couldn't fix a laptop? That's fine, but don't pull the BS you did with me and say it's due to my 'unpredictable behavior' that you're 'not comfortable' with holding my laptop you couldn't fix. I had a similar incident with TCA Wireless where I brought my phone in to be fixed due to a busted digitizer. They admitted to me that even after replacing the screen 5 times the phone still acted buggy. They were very apologetic that they couldn't fix it, and I understood and paid them for their attempts to try. That is the difference between them and you. You couldn't even look me in the eye when you handed my computer off to me. You didn't outright admit you couldn't fix it, and you didn't even apologize for your own unpredictable and ridiculous behavior. Because I wondered if you'd be able to pick up the charger from me that day? Did I demand you pick it up from me that day? All it was was just me thinking maybe you might be in the area and I could meet with you wherever was convenient to drop it off. I clearly specify that I didn't expect you to pick up from me that time, or even that day. And I apologize for the misunderstanding. But you, whether because of anxiety or just plain flakiness, decide to be so unprofessional that instead of just owning up to the fact you couldn't fix it, you want to try and blow this up to make it seem like I threatened you or made advances to you, or that I was being demanding. I was being nothing but lax and you decided that because my laptop was a lost cause you could act this way to me. On top of that, "unpredictable behavior"? You are dealing in a business full of unpredictable accidents and mishaps, and with technology, of all things. If this kind of thing is enough to make you uncomfortable, maybe you shouldn't be fixing computers. Let me be clear to the rest of Yelp: I am NOT saying you shouldn't stop giving Victor work. By all means, do so. Perhaps he's the closest to you, perhaps you want to see if your problem is something minor that could save you money and the hassle of finding a company that repairs computers for more. Do with your money what you feel is best. But if he pulls this unprofessional, unpredictable behavior with you, don't say I didn't warn you.

Called for basic info for installing software ,could not have been any more helpful ,He has an…read moreopening in 2 days ,might not be able to wait ,But as customer service goes very helpful , This is why he gets 5 stars ,Thanks Victor!!!

this company stole 3000 from me. Promised a refund tomorrow many many many times. Eventually…read moreblocked me I had to file an IC3 internet crime complaint, police report, and fraud report with my bank. Nightmare to work with.

Loved working with krave! I worked with Patrick…read morespecifically on having my company be visible online. He was referred to me by my photographer friend and he did a awesome job on her website. Spoke with pat and 2 days later he had a mock website for my business partners and I too look at. It was great, it felt like a real site and had pictures and mock videos of what it could potentially look like. He added the capabilities of online chat if someone is visiting your page and also to take payment on there as well. Again this was not real website yet but it sure felt like it. He also also helped us with getting higher on the google search engine which we were like 4 pages back and didn't even know. So he made us see our potential as a small business So it was an easy decision to go with pat and krave. We have been working together for a year and when we have issues or want to make adjustments pat is one call away and he makes me feel like we're his best customers even thou we are needy and picky lol Mahalos to pat and krave for helping us grow our business!!!

I worked with John White over ten years. During that time, I have asked John to test my computer…read moresystem and test my applications many times. I've had some emergencies twice. Since these times, I have found him to be reliable, trustworthy and easy to talk to. He has been upfront as to things to whether he is the expert or he's not. He is reasonable to his prices, in fact, I find he is MORE reasonable than others that are his field. I found him by going through some terrible people that had limited knowledge. I learned of John by chance and was I glad!

We all have computers, and when they break, we all ask: "Do you know anyone who fixes computers?"…read more"Yeah I got a guy." I'm happy u i say I found my guy at SOHO. John is a friendly knowledgeable expert on Mac and PC repairs. We had both a desktop and laptop go down within the space if a week. John was quick to give a quality diagnosis and recommend the right repairs. He provides helpful advice, like upgrades to hard disk drives, which my PC really needed. His prices are very competitive and he provides great value in a short amount of time.

A bit late on a review... but HUGE MAHALO to Simon for recovering my Apple laptop to retrieve my…read morepictures and documents. I originally went to the Apple Store assuming their tech team would be able to assist. Unfortunately, that was a no. Simon explained his process and timeframe to be complete. He also gave an update mid-way through the process! Love the communication of the anticipation of what to expect. Turn around time was under two weeks! I was and still am very grateful for the work Simon was able to do. Thank you so much!!!

Simon does great work at reasonable prices. He is knowledgeable with fast turnaround. My husband &…read moreI have been his customers for many years. An outstanding Kaneohe business - 10 stars!

They fixed my cracked screen in about 3 min tops. The technician was very very skilled. Also put on…read morea screen protector for me, at a cost. Think it was $15. Very worth the $150 ( I think, I forgot) esp if you need a quick fix and your phone is still fairly new! I found street parking but can probably park at savers. Not sure how strict they are, or if there's any attendants watching who parks.

IPhone repair team was swift courteous kind efficient and understanding, from the moment I walked…read morethe store it was a very friendly atmosphere, pricing was reasonable and the technician took on any challenge no problem