Great customer service with a calm and quiet atmosphere in the clinic. The clinic is amazing for…read morechildren with special needs. Dr. Cheung is fantastic and caring; the same goes for his assistant.

I've had double vision for decades. I've spent thousands of dollars on expensive lenses with prisms…read moreover the decades to correct alignment, but double vision has persisted and gotten worse with age. I wish I knew that strabismus surgery was an option earlier! Jason Cheung performed my surgery a week ago. The alignment now is perfect. I can use binoculars now! No double vision. Should have done this 40 years ago.

Scheduling: My first interaction was a hot mess tbh. It was…read moreabout scheduling a new patient visit over the phone, and it was with a person that seemed quite flustered. They never sent over an email confirmation (they said they would) after we'd scheduled an appointment over the phone. With no confirmation email, I thought I had not been scheduled. I then made two online appointments, ended up cancelling the one that didn't work with my schedule. Thats when he proceeded to reach out for a call back (voicemail & email). Essentially, I got on the phone for him to tell me that I was in the wrong. Apparently, if you make an over the phone appointment, they don't send an email confirmation. SIGH. Whatever. Dr. Appt: Once I got in for my appointment, it was smooth sailing. Met with Dr. Amaraweera who was super thorough and took her time to ensure my prescription was accurate. She helped me find a contact lens that works with my astigmatism, and her recommendation was spot on. First time ever that a contact lens fit like a glove and my vision was crystal clear with contacts! That's saying something for people who deal with astigmatism and contact lenses. Glasses Sales Rep: I feel bad for not remembering this person's name. They helped me pick out glasses, and they were fantastic. Young white brunette with a cool facial piercing, loved them! We had over a dozen glasses strewn all over the table and had fun finding two that worked really well for my low nose bridge. They also helped me fit two old prescription sunglasses and glasses with my new prescription. They broke down all the costs and how to best use my insurance to cover the most expensive glasses. Patient Portal Rx Follow Up: It's been over a week since my appointment, and I thought I'd be able to easily access my prescriptions for both contacts and glasses online (as was advertised). There was nothing uploaded to my patient portal, no documents at all about my visit. I had to call the front desk and confirm my contacts were working for me. I didn't realize they needed verbal confirmation after the appointment was over. I've never had to confirm my contact Rx after I've left the clinic, so that was new for me, but obviously my bad. They did finally upload my glasses prescription after my request. Small victories. Overall: I think the clinic is worth the visit. Just be prepared for regular human shenanigans. I don't know if all front desk staff are given a training on passive aggressive "bless your heart" kind of attitude, but it is rare to walk into any clinic and be treated like an adult instead of a toddler who's name you just can't pronounce. Dr. Amaraweera was wonderful and so was the glasses sales rep I worked with. WOULD RECOMMEND!

I just had my second appointment with Dr. Amara and she is the best eye doctor I've ever had. Her…read moreexams through and I never walk away without feeling well informed on my current vision. The staff is friendly and very attentive to your eyewear choices. I would highly recommend Ballard Optical.

I first picked this place because it is close to where I live in Ballard and the Yelp reviews were…read morepositive. In the last few years, I have been here several times for eye exams with Dr. Chelsie Russ and have had great experiences each time. She is friendly, patient, thorough, and informative. I really like how Dr. Russ explains everything and makes sure I understand what's going on with my eyes and my vision. My hubs goes to see her and has had great experiences too. I have yet to pick out new frames and have them fitted by the opticians, but so far, both have been friendly and helpful when I had questions or was just browsing frames. If you're looking for a new optometrist, check out Dr. Russ and the team at Eye Clinics of Seattle, Ballard. They're solid.

People are great but...I went to get new glasses last summer. Wanted to spend about 500$ total as I…read morehad insurance for exam and a couple hundred for frames. Ended up spending close to 500$ for the frames thats $800 or so. All ok, I liked the frames...but then the frames would break, one arm would fall off. Went three times to have them put back together then finally requested a new frame. They replaced them with more durable ones that priced out at about $200. They don't credit the difference even though they were defective. What a hassle right? I have been going here for over 15 years and have never had a problem. Now I have a pair of bifocals that are not clear to read the laptop about 2 feet away or watching TV about 8 feet away. This was requested for the intended use. I now use older pairs for both applications. Thinking of tossing these as they may be hurting my vision yuk! Is that a thing? Hate to hassle, but really?

I saw Dr. Heffernan for a 3rd opinion on my blocked lacrimal ducts. The first oculo-plastics MD I…read morewent to said I did not need to have surgery to clear the blockage. The 2nd oculo-plastics MD was recommending that I have BOTH sides surgically bypassed using a DCR (dacryocystorhinostomy) procedure. After researching this not-so-simple procedure further, I decided I needed yet a 3rd consultation to help me figure this all out. I found Dr. Heffernan to be thoughtful, thorough, and carefully informative. He helped me think through whether I needed to have this invasive surgery. A DCR procedure involves removing part of the nasal bone to create a new tear drainage passageway to essentially bypass the blocked segment. This is NOT minor surgery. After all was said and done, Dr. Heffernan helped me conclude that I did NOT need this surgery after all, and I could have my cataracts removed with lens replacement without concerns regarding my lacrimal ducts. He even went so far as to walk over to my soon-to-be cataract surgeon, Dr. Whitehead, to consult with him about my concerns DURING my office visit! He spent the time I needed to hear all of my concerns, and helped me make a carefully informed decision about the DCR surgery. The final conclusion I came to is "No!" I am eternally thankful to Dr. Heffernan for his professional demeanor, his thoughtful analysis, and his clinical recommendation. This visit saved me from an unneeded trip to the Operating Room and will expedite my cataract surgery timeline, which was my original priority! I HIGHLY recommend Dr. Heffernan. I don't know why he only has a 3.8 rating on Yelp. That rating seems really unfair given my personal experience with Dr. Heffernan (as I read Yelp reviews quite a bit myself). If I could give Dr. Heffernan a 10 rating to get his 3.7 rating up higher, I would have!

I just had an eye mole removed by Dr. Heffernan. I was referred to him by my normal dermatologist…read moreat the Everett Clinic because it was such a sensitive/special area to have a mole removed and he is a specialist in this area. I had called another specialist in Bellevue and she couldn't even get me in for a consultation for two months. However, when I called Dr. Heffernan's office, they were more than accommodating especially since there was a threat that it could be cancerous. I immediately felt like a patient even on the phone rather than just another "customer". They got me in that week to see him for my consultation! He scheduled my surgery for a mere 3 weeks from that -just so that my insurance had enough time to process it. I was beyond nervous about getting it removed, scared if it was cancerous, etc but Dr. Heffernan was reassuring, honest, and very professional as we discussed my next steps. Also for all of my appts, I only waited a few minutes to be seen - which is very nice when you are so busy during the day. The day of the surgery went so quickly and smoothly, I almost think Dr. Heffernan is a magician! I usually get sick from anesthesia but not this time! I was up and chatting, eating cookies, feeling great only minutes after my surgery! I didn't even have to take pain pills at all- I never had any pain in my eye area during recovery! They called me two or three days after my surgery to let me know it was not cancerous - what a relief to know so quickly! Yesterday was my followup/stitches removal appt and its as if I never had anything there ever! Bottom line: Dr Heffernan is good and is the man to see if you need something special done to your face area. His staff and facilities are wonderful also. They are located in the Nordstrom tower medical building with views of the Space needle and lake Washington. Only con: parking is expensive here and is not validated. So if you can walk, try to find parking on the side streets of madison which will only cost you 3 bucks vs the 6+ for inside the garage.

I had a great experience at Eyes on the City after several Seattle-based eye appointments that were…read morenot so stellar. The staff (looking at you, Christy!) and the doc (Dr Mendoza) were so friendly, professional, and were thorough yet speedy in their work. Already I am recommending this place to friends and colleagues. Thanks EOTC!

Incompetent and unethical business practices…read more I feel the need to warn my fellow Seattlites with less the perfect eyesight. Don't let the lovely location fool you. This shop is run by incompetence. I went in as a first time customer with high hopes but mostly because it was the closest shop listen by my insurance. I need glasses to distance and, thanks to the wonderful process of aging, also to read. Unfortunately I can't tolerate the mushroomy experience that multifocal lenses provide. I made that clear to both the doctor and the technician. They still up-sold me on "this new technology" that is going to work for me. I asked what they would do if the lenses didn't work for me. They reassure me that they would make it right. After a couple of weeks I got the glasses. I couldn't even leave the shop with them. Nothing was on focus. A different tech apologized and politely re-took the ocular measures noticing that they were wrongly measured and that, to make things worse the lens shop made a mistake as well. I waited another couple of weeks for the new lenses. Much better but still off center. I used the glasses for two weeks as they recommended and I decided that I could not deal with the fishbowl effect. For me it's mostly everything is out of focus and I have to search the sweet spot constantly. I felt noseous every day. They took the glasses in and ordered regular lenses. Once I got those back, I was expecting to get a refund for the difference. Multifocal are closer to 500 dollars and single focus are more like 200. They refused to make up for the difference. They refused to discuss it with me and referred me to a manager. I called the manager 3 time before getting a text message back say they they were busy. Finally today they emailed me refusing the refund. Wait, you are too busy to call me but you have the time to write me a long email to refuse the refund? Is this something they do on a daily basis? Do they have a template for this reply? Why is the manager so busy with these tasks? She had the time to reply to my second email and the third but she didn't have the time to call me? Do they use AI for these communications? How often do they deny refunds?! Is this pure incompetence or a business strategy? Be weary of this establishment they are more skilled at denying customers then they are at making glasses. Funny that they prefer to steal a couple hundred bucks rather then acquire a new loyal customer. If you need glasses, you'll need glasses for the rest of your life. They have the opportunity to make up for their mistakes 10 fold over the years. Especially in a city like Seattle were we love supporting local businesses. Final note, they have a very limited selection of frames and most of them are outdated and out of style. I provided my own. This is the temu of Seattle glasses shops with prices not to match their low quality and incompetence

Such nice people!! Loved the doctor he was very nice. The office is very kind and so happy to help…read more. I also enjoyed lens crafters .

Very thorough examination and Patrick took the extra time to really explain contact options. Great…read moreeyewear selection as well!

They're so good, they're no longer accepting new patients. This important tidbit wasn't updated on…read moreany websites. Super disappointed because I was convinced I had found my forever optometrist. If you can get in somehow, I'm sure it will be a five-star experience. I was turned away so can only give three stars since the person answering the phone seemed nice.

With doctor's offices being absorbed by CHI Virginia Mason and investment banks, it is easy to feel…read morelike your healthcare is all Teledoc and box stores. If you are looking for a new Optometrist, Dr. Goodman will take care of your eyes and your glasses year after year.

Dr.Pyle is fantastic and super helpful through the exam. Unfortunately the people at the front desk…read moreand who help you buy glasses are very rude and condescending. I don't recommend engaging with them and would just see the doctor for your exam if needed!

Just got my new glasses at Vision Plus in Ballard! LOVE them. The lenses are perfect, got the…read moreworks and I am thrilled. Dr. Pyle did my RX and it is so sharp and just right. Tunde got the measurement for the Progressive perfectly as well. Again, the lab work was top notch. The frames are lovely and timeless and stylish. Couldn't be happier. Many thanks to everyone involved in this adventure!