Service, value and quality were amazing!!! Isaac is the…read morebest!!! Definitely will be a lifetime customer! Thank you!

Worst experience! My Audi S5 was backed into by a large…read moretruck, had front end damage and was not drivable. I had it towed to The Ultimate Paint Shop as I was told that is where the Audi Exchange in Highland Park sends vehicles for body work. The truck that hit me had State Farm and they agreed to cover the damage. After about 8 weeks and $16,000 they told me to come pick up my vehicle. I had someone drop me off and went in to get it. It looked really nice on the outside and had a full detail. Problem started when I got in and started to drive off. The car was pulling to the left...hard. So I brought it back and asked them to come for a test ride with me. They did and agreed with me that something was not right. I asked if anyone had taken the car for a test ride before releasing it to me in this unsafe condition. I got no answer. So now I had to take an Uber home as my ride had left and no one was willing to drive me. Problems continue; Apparently my car that was hit in the front end had additional damage that was not discovered as part of the initial inspection, the supplemental inspection and insuring repairs including adjusting or making sure the sensors were all working correctly. No one had noticed that the control rod or alignment was off. Not sure how anyone in this business would not notice that. I noticed it right away within a minute of driving it and I have no car experience at all. So now 2 more weeks later State farm is not going to cover this claim as it seems no one had talked to them about it and they thought I had taken the car home and brought it back days later. When I spoke with the adjuster at The Ultimate Shop she told me that there was nothing they could do. State Farm had now denied this part of the claim and they would not call them. They told me that they had sent over all the pictures and estimates and after that they wash their hands is it. Told me that I NEEDED to calm State Farm to get this resolved. So I asked the owner of The Ultimate Paint Shop to call me to discuss this. She called me back several days later and told me the same thing. Another week goes by and I have called State Farm many times I get the claims person who tells me they are not going to cover and I need to return my rental. At the next day. A few days later I call again and eventually get a manager on the phone who tells me that they will cover it but that they don't have any pictures and no estimate for repairs. She tells me she will call The Ultimate Paint Shop to get that information. Another week goes by and State farm gets the estimate that I sent them but still no pictures from The Ultimate Paint Shop. They are asking me why I drove the car home if it had front end alignment issues. I tell them I did not. They say they will have to investigate more. I eventually call my own insurance company who agreed to cover this damage that The Ultimate Paint Shop had failed to repair as part of the damage and they will just fight State Farm over it. So in conclusion The Ultimate Paint Shop told me that they had screwed up and delivered a car to me that was not road worthy but was not willing to do anything about it. After all they already had their $16,000.00 check

I have now had 2 different repairs done by Lake Bluff Auto Body and I can't say enough about them…read more They fixed my car both times and got it back to looking like new. I have gotten other quotes and their prices are always the best. They are courteous and kind and efficient. I had my car back both times in just a few days. Can't recommend them enough.

I can't say enough good things about Lake Bluff Auto Body. They did fantastic work fixing my car…read moreabout a month ago, and the experience from start to finish was seamless. Recently, I went back in with an issue on my side mirror, and once again they completely exceeded my expectations. The repair was done in about 45 minutes, and I was back on the road in no time. What really sets this shop apart is how quick, honest, and reasonably priced they are. It's rare to find an auto body shop that combines high-quality workmanship with integrity and efficiency, but Lake Bluff Auto Body truly does. They clearly care about their customers and take pride in their work. I would very highly recommend Lake Bluff Auto Body to anyone who needs auto body repairs. You won't find better service or more trustworthy people anywhere else! Your vehicle is in good hands.

Brought my Toyota Highlander in for an estimate. Estimate was $1400 so I gave the OK and dropped it…read moreoff on Monday morning. Work was supposed to take 3 days, so I called on Wednesday to ask what time I could pick it up. They had not even started the work and now the estimate almost doubled to $2400+. Told them no way and picked the car up Wednesday at lunchtime. They never called to tell me about the increase nor that they hadn't even started the work.

This is the best place in the area for auto body. Gregg will do a meticulous job on anything and he…read moreis reasonable. I used him for decades but then my insurance company made a contract with Swartout which is equally good. But I would probably rather go back to Gregg because he is less expensive than any other shop.

I totaled my driver's side door after inadvertently leaving my car in neutral in the garage while…read morethe door was open. The car rolled back, and the door clipped against the garage wall. Thankfully, no one was hurt, although my ego needed some attention. I called Certified Auto Body and was immediately taken care of. Debbie, the owner, had a tow truck out within the hour (the car was not fit to drive). They managed the insurance claims process for me and arranged a rental car for us before we left the shop. The prices were extremely fair, and we had our car back good as new within about a week. By far the best, smoothest, and most pleasant car experience - of any kind - I have had. These guys know what they are doing, and it shows. Highly recommend!

this shop is commitiing insurance fraud theyt are pretending to buy parts from used vendors and are…read morebilling the insurance companie for it but realistically they are reusing the same broken parts they are milking every insurance company that walks in that door beware people!!!!!!!!!!!!

It took Sherry over a week to get back to me only to say she still hasn't talked to the mechanic…read morewho diagnosed the issue. Horrible customer service. Wound up taking it to another place in Mundelein who fixed it within 24 hours.

Great communication throughout the repair process. Friendly and responsive to all my questions. Top…read morequality workmanship. Don't go anywhere else.

Caliber Collision has great customer service and did a fantastic job on my car. I would definitely…read moreuse them again!

17 delays and zero attention to detail: I've used this shop…read morein the past with no issues, but their standards have clearly plummeted. What was quoted as a 3-week repair on our brand-new Toyota Tacoma turned into a 15-week nightmare with 17 different delays. The mechanical team failed to conduct a thorough initial inspection, leading to a "can of worms" scenario. We went through 3-4 iterations where they only discovered a new necessary part after we had already waited weeks for the previous one. Most concerningly, they tried to convince us to accept mismatched struts on a brand-new truck. We had to repeatedly push back to ensure the vehicle was actually restored to its original state. If you value communication, technical competence, and attention to detail, look elsewhere.

Igor is the best. He has gone above and beyond for me countless times over the years. I drive a…read moreMini Cooper S, and it can be difficult to find a trustworthy mechanic who truly knows foreign cars. Igor not only specializes in them, but genuinely cares about his customers and always takes the time to help however he can. Instead of going to the dealership and getting overcharged, go see Igor. He is reliable, honest, thorough, and does excellent repair work. It's rare to find a mechanic you can completely trust, and Igor is one of those people. 5 stars all day. Always grateful. Thank you, Igor!!!!!

Very Happy with my 2 years old Lexus repair. This auto…read morerepair shop was recommended to us by Family . Igor was very helpful recommended best option for major repairs. Very happy with results and seamless repair of our vehicle. Will recommend this shop and honest,prompt service. Thank You

Swartout is the pros. I care about appearances and time so I take my vehicles here. Not sure about…read morethe other 1 star review but literally every person in Lake Forest or Lake Bluff uses or would like to use this body shop. The prices are fair, not over priced. The time is fast- they work quickly in and out asap. It may take a very long time to get an appointment tho because they do so much work on so many vehicles.

The front end of my car was repaired here & I have continued to notice things that were not fixed…read morecorrectly ever since. The headlamp they replaced was supposed to be OEM but it was cracked and repaired & i was not informed of this. The horn was replaced it with one that sounded like a literally like a clown horn vs. a loud German horn- this was fixed eventually but I had to be without a car for a day. The paint on the hood has chipped in several spots since being repainted. The fog lights were not hooked up correctly & when i called to get this fixed I was told it must be the switch & not something they did but that i could bring it in and they would fix it at a cost. The customer service & work done is very disappointing.

We had a previous experience with "Waukegan & Gurnee Auto Body " on a 14-year-old Toyota Matrix XR…read morewhich was rear-ended. Not only was it fixed, it ran better than before it was in an accident! Tom Vepley won't overcharge like the other auto body shops. He will give it to you straight and everything will be explained to you. Tom Vepley will take care of you;

Good customer service. The prices are a little high if you are ok with that. Went in for a wheel…read morealignment. The job was done good, no issues with the job done. Prices are excessive every shop like this one.

I had to take my car in for a starter. Diego kept me in the loop throughout the entire process…read more He gave me the costs of the parts and labor and even helped me find a tow service to get my car to their establishment . The work was done in one day. I would recommend the people at Sunset Tire. you won't be disappointed .

great job on oil change Thanks to the friendly team for all…read morethe help and good service