I was referred to Allanson by my fleet company after reporting damage on a company car and filing a police report. When I arrived, I asked an employee to walk around the vehicle with me. Instead of doing so, he told me, "I know exactly what you're doing. I'm calling the fleet company--I work for them." I found this response surprising and unprofessional, so I left and reported the interaction to my fleet company. I went to a competitor who immediately reviewed the entire vehicle and is now handling the repairs respectfully and thoroughly. Due to the interaction at Allanson, I won't return in the future. read more

This is the perfect place to go if you want to be shamed for being autistic and then told it's your own fault that you lost a full day of work from an allergic asthmatic reaction to the air freshener they didn't ask you about before dousing the inside of your only vehicle in it, preventing you from using it for a week. Charles said I did it. That I spilled something. I don't keep liquids in my car. And I don't use anything than smells like the inside of a 50c Car Wash. I also don't know how I could have accessed my own car in their shop without my keys or keys to their building, and then doused the inside of it with a fragrance of my own possession- a fragrance which prevents me from being able to breathe. But that's what Charles said happened. Because "they don't use any air freshener at all." Even though that's not what the receptionist said. read more

I can absolutely recommend Allanson Repair. I have been using this shop for the past 24 years. They have repaired all of our cars. John has been tremendously honest and accommodating. The repairs have always been excellent. We continue to recommend Allanson Repair to all of our friends. Thank you for your honesty and quality of work!! read more

As soon as I walked in the receptionist was wonderful. Not only that, they also took great care of my car at a short moments notice (the place is also immaculate) thank you for your excellence in customer care. I highly recommend Allanson Auto Body. read more

When I had my 1st accident in 2014, I looked on Yelp on where to get my car fixed. Of course, it had to be a body shop that the insurance considered a 'provider' and they were. If you came to Allanson's Auto Body, you would either meet John Gola (Manager) or Andy Donaldson (Assistant Manager). With the first accident, I met John Gola. He is helpful & informative. He explained the process to me & what to expect. In addition, they guarantee their work. Both John & Andy are the liaisons between the accidentee (that was me) & the insurance claims adjusters. Since you would need a car rental after you drop off your car, they will contact them for you & have them pick you up. Great customer service. Other claims adjusters are so impressed with the staff here--- they wish every other body shop employees are like John & Andy. That means something. Unfortunately, I had to come back to Allanson's two times more. In unfortunate circumstances but they walk you through it. They are opened 8am to 5pm, Monday to Friday (excluding holidays). This business has been here for years -- since 1978. If you find yourself in an unpredicted, unplanned & unfortunate car accident that requires repairs, I hope you consider Allanson's. read more

A reliable auto body shop with years and years of experience and a fair price tag. They always do the job to completion, do it correctly, and the first time around. My husband and I were referred here by a family member - and continue to recommend them to anyone we know in need of repairs and major body work. I recently backed into my husbands car in our own driveway (....I know, long story.) and allanson was happy to help us with the repair without taking a major blow to our wallet. Our cars were done in 5 days and you'd never know there was damage! Were very happy to have such a reliable and trustworthy auto body shop right up the road. read more

Even before I went in, I called and had a much more pleasant talk with John. I stopped in for an estimate on my back bumper John helped me out with everything, and is just as nice as they come! He was friendly and didn't make me feel stupid when it comes to cars (though I pretty much am) and explained my options, even one that didn't include using their services at all. Which, unfortunately, is probably the route we're going to go with, strictly due to our car not being worth the repair just to get dinged the next day by someone who Won't leave their name and number. They even washed my dirty salt and snow-covered car, and took a look at another little issue that I mentioned was going on. It was overall just a really good experience, not intimidating or high-pressure like it tends to be in auto shops. I will definitely be going back if anything comes up with our car again. Allanson Auto Body has definitely won us over! read more

Repaired my camry, but job was not a quality job. New doors were aftermarket cheepies that don't close right now, paint job was odd, I paid for parts that were not replaced, they broke small clips and brackets and just stuck them back in the holes they came out. Car was one week late. Avoid Allanson. I'm not a fan. Professional in the middle, but craftsmanship and cheepie replacement parts dominate a less than stellar repair. Details. New doors on side of car are aftermarket and don't close right. Very heavy to push and wont close unless you really heave them. Not smooth at all. I had small damage on back bumper not included in repair. Instead of telling me how much it would take to fix the small paint blemish, they just sprayed more paint on top of the gauge. I cant explain how or why anyone would do that. 5 minutes of bondo and it would have been done right...now it looks like crap. Brackets in the trunk that hold the cargo net were broken off by Allanson when they took the car apart. the brakets have small tabs on them to hold them in place. Alanson broke the tabs off, and in stead of replacing the parts, they just stuck them back in the holes Which of course just fell right out when I went to put the cargo net on. On bottom of car where they took it apart, there are plastic clips that hold some of the undercarriage panels on. Allanson did not take the time to climb under the car and turn the clips to hold the panels on. Lazy. Lastly they charged me for new wheel covers...well of course I didn't get wheel covers...I just the same old one put back on with the original gouges on it. I used Allanson because they were close to home, neighborhood business. I will NEVER use Allanson again...and I recommend that everyone avoid them. I cant imagine how anyone would be happy with the service and final product from this place. Week Late, Odd paint job. charging for parts they didn't use. Not a fan. Skip them. read more

Got careless and brushed my car against my garage door. Mostly swapped some paint but it looked awful so I went to Allanson for a quote. They came right out to have a look and decided to get to work on it right on the spot. They did a little magic in the parking lot then had me pull inside. Worked on it a few more minutes and suddenly my screw up was fixed. Great work but then they said No Charge! You hear stories and read reviews about being taken for a ride at body shops but not here. Just offering to try to fix on the spot was above and beyond but the did it for free. They've earned my business for life! read more

Allanson Auto Body is amazing. I came in about some scratches on the side of my car that had rusted over. John was extremely honest with me about my options and offered very clear advice about the best plan of action that would fit within my budget. I was so appreciative of his willingness to help come up with the best solution and his gracious offer to assist in whatever way his shop could even if the work fell outside of the scope of the business. I was very happy with the end result and would highly recommend anyone who needs body work done on their cars to go to John at Allanson Auto Body. read more

Had my 2013 Explore worked on by them very professional employees and the management team helped us with insurance company to get the best job done would definitely recommend them for all kinds of body work read more

Best place ever for car repair. Honest business that won't rip you off. Been here a few times.

The ONLY body shop I have used in the last 40 years!! John Gola --manager is phenomenal along with his crew of paint specialists, body repair guys, and detailers. They just cleaned up and painted an area on my 1991 GMC Suburban and the truck looks brand new. Perfect paint match and over-the-top Quality!! There is only ONE body shop our vehicles ever go to: ALLANSON AUTO BODY Ron U. Crystal Lake, IL read more

I was rear ended in my 2015 Ford Explorer so I took it to Allanson for an estimate. Andy Donaldson (Assistant Manager) was very nice to work with and answered all my questions. Allanson's was the best estimate and the insurance company said they were on their preferred list of repair places. Every detail was handled expertly and the quality of the work they did was stellar!!! Hopefully I won't need their work in the future, but if I do, Allanson's Auto Body will be my first choice for excellent repairs and amazing customer service!! read more

This is a great shop, every time I have had to go there (and I had to a few times in the past year, unfortunately) they are extremely honest and work quickly. They set realistic expectations and then communicate very well. No complaining about the insurance company, blaming someone else etc, they just get the job done. read more

Great service, beautiful job. Took a little longer than expected but overall very pleased with the workmanship!

I had a bit of a fender bender and needed a new bumper. I received 4 quotes and Allanson had not only the best price - but the nicest folks to work with. The job was done on schedule and the bumper is perfect agin. I highly recommend Allanson! read more