Clean Facility with Friendly Front Desk, but Limited Staff Interaction…read more The signage leading to the main entrance was very clear, making it easy to navigate. The hospital was incredibly clean, which left a great first impression. The front desk staff were friendly and welcoming. However, as I walked through the hospital, there wasn't much interaction from other staff members--no one greeted me or checked to make sure I was headed in the right direction, which would have been helpful. While visiting my friend, the nurse on duty was fantastic--very responsive, helpful, and answered all of our questions thoroughly. That level of care really stood out and made the visit much more comfortable. Overall, the hospital is clean and organized, with friendly staff at key points, though more consistent interaction from the rest of the team would improve the experience.

Nina, Katina & Que are excellent nurses!!! They went above and beyond to help me. I really…read moreappreciate them and they are the only reason I gave 2 stars. I was diagnosed with a life threatening condition but their nurse practitioner Daniel Cole discharged me still in pain. He said meds should help me even though I was going to the bathroom every 8 minutes. When I left I felt 5% better and I have Anthem Blue Cross Shield Insurance so I wonder how they treat patients with Medicaid. Overall I do not recommend this hospital patients comfort and pain levels are not a priority. The Food was horrible !!!

The Crown Point Franciscan Urgent Care webpage states walk-in's are welcome, between 0800 and…read more2000hrs. I arrived at 1800hrs on 5/14/25. The glass doors at the reception desk were locked and several staff were conversing among themselves. All but one staff member walked away. The remaining staff member asked if she could help me. I stated I'd like to see a doctor. She replied that there were no doctors. I replied your hours show you are open until 2000hrs. She said, no, we're only open until 1900 hrs. I replied "It's 1800hrs, now." She stated that they only take appointments after a certain time. She asked if I'd like to make an appointment. Frustrated, I said no and left. As a retired firefighter and EMT, married to a nurse, we will be sure to tell the first responder community of my experience.

I went there, checked in, sat down for about 30 seconds before I was called back. They took my…read morevitals easy peasy, and I waited about 30 more seconds for the doc to come in. He was very nice and diagnosed me in no time. Before I knew it, I was out the door and on my way to the pharmacy and then home. I will definitely go there again.

I went to Orthopedic and Balance Therapy Specialists for chronic shoulder pain...I opted to receive…read morethe Deep Tissue Laser Therapy to help to alleviate the inflammation in my shoulder and it helped tremendously...while doing so, I also received Physical Therapy...the therapists and office personnel were extremely professional, polite, and friendly and really got to know their clients...ALL of the therapists were outstanding in their skills, ongoing concern, and assessment of me as well as all other clients as we went through our therapy regiments...I highly recommend Orthopedic and Balance Therapy Specialists not only for Physical Therapy but also for the other services offered by this group...I thank them all very much Charlene Gyurko PhD, RN

From the owner: From six convenient Northwest Indiana locations, Orthopedic and Balance Therapy Specialists…read moreprovides physical therapy for Highland, Valparaiso, Crown Point, LaPorte, Highland, Munster and surrounding towns. Most of all, we listen and we care. Your complete satisfaction with every aspect of your physical therapy experience at our clinic is our number one goal. Our team of highly-trained physical therapists have helped thousands of patients - in fact, our patients have given us a 98% satisfaction rating (based on discharge surveys).

Probably the best experience for PT in the area. Pete took wonderful care of my mom & really cared…read more Cannot say enough wonderful things about him. The staff is great & attentive. Space is clean and well kept. Highly recommend.

From the owner: Athletico Physical Therapy provides the highest quality physical therapy and rehabilitation…read moreservices to communities throughout 24 states and the District of Columbia, with convenient locations close to home or work. Athletico is committed to our patients and referring physicians through our patient-centric focus, positive work environment, attention to quality and high standard of care. Athletico measures patient outcomes and satisfaction and is dedicated to continuous improvement. Our services can include physical and occupational/hand therapy, workers' compensation, pelvic health therapy, concussion management, athletic training, and more.

FABULOUS !! I would recommend Select Physical Therapy (Crown…read morePoint) to anyone. The quality of care received at this clinic was above and beyond. The PSS, Jacque, was very pleasant, professional and easily accommodated my work schedule and insurance needs. I have enjoyed my therapy sessions with several Physical therapists. DJ (PT) and Christi (PTA) are both extremely compassionate, caring and genuinely concerned with me as a patient. Both clinicians were attentive to my needs, very competent and quickly transitioned me to a pathway to recovery. I have visited several other local PT providers but Select Physical Therapy really impressed me.

The receptionist Jackie, very rude and arrogant. A student assessed my son. The office manager…read moreJessica who happens to be the physical therapist never spoke to or even bothered to oversee the student assessing my son. The information Jessica gave completely contradicted what the orthopedic doctor told us. Their computer couldn't open the MRI report disc we brought. Very expensive disappointing waste of time. We will not be back. Save yourself the hassle and see a professional modern physical therapy practice.

Excellent therapists who provide top-notch exercise routines and rehabilitation. The staff truly…read morecare about patients and forge meaningful relationships with those who come in for therapy.

I went to Ivy in Crown Point after visiting another physical therapist with a bulging disc in my…read moreL5-S1. I visited with the first for 5 or 8 sessions but my condition worsen and they suggested that I do surgery. Ivy sent me to the emergency after the second visit because the therapist was pulling my leg to relieve my bulging disc that was causing severe pain. I could not cough without pain. This one charged me over one thousand dollars for two visits plus a consultation and it is still sending me a bill after over one year--that is, they did not bill me in a year but then in January 2021 billed me. Please avoid Ivy in Crown Point. My experience with them is awful!!! If you have a back problem like mine, I would recommend going to Dr. Artemio Del Real at Back & Joint Rehab Center. Dr. Artemio treated me for a year. I am fully functional now!!! My experience with the other two physical therapists revealed they have NO idea how to treat bulging disc (L5-S1).

Have been there a few times now and have had a great experience each time! I was able to get in and…read moreout quickly and they were very kind! I had my two kids with me and they all were so sweet to them and even gave them snacks and stickers!

The place to go for rehab therapy. My mom was here for 2 weeks after a 3 week hospital stay. After…read morebeing admitted in heart failure. She had valve replacement surgery. It took a while to come out of it. Thankfully she was transferred here. She couldn't get up & walk on her own. The nurses & staff are amazing. Their PT department is amazing. The facility has many things to get them back to every day life. Ramps, a makeshift car, etc. Occupational therapy too. Attentive, caring people. After coming home, she is returning here for more therapy on the first floor for another month. She's doing great.

I'm here to tell you... Jen has done wonders for me in a very short time. My right hip was causing…read moreme serious issues. Had me so depressed. Went to doctor and I was hoping to get a Cortizone shot and maybe feel better. Instead of giving me a Cortizone shot the doctor prescribed physical therapy for me. I had my doubts for sure. I could not have been more wrong. This facility has made me feel very good and I'm thankful for the improvements! Thank you Jen and thank you Amanda. You can't go wrong with ATI in crown point!!

My husband hurt his wrist and has been in pain for a few days. We decided to come here first since…read morethe pain was bearable. We've had a good experience here in the past but as of today that has changed. The person at the front desk window should not be working in a care setting or any setting. Her empathy level is negative zero. Her speech is that of a robot with passive-aggressiveness sprinkled in. She was very matter of fact not only with us but also other patients. This is an immediate care center that is new and shiny on the outside but it's just a facade.

So many things go wrong with this place:…read more - Hard to set timely appointments because scheduling secretaries don't answer the phone, rely on voicemail - Late appointments (waiting over an hour for 8:10am appt with dr plank right now) - Staff knowledge continuity about patients (nobody takes the time to review patient history before walking into the room) - Incomplete testing orders - Insufficient medical outcomes - Broken internal communication because people don't read medical records - Issues with medical record keeping system updates cause data corruption - some medical staff unaware of procedures performed here (one claimed they don't do steroid injections despite my previously getting steroid injections there) Very disappointed. I'm living with constant pain because lakeshore bone and joint is unable to deliver a good medical service. I chose the wrong place. Go elsewhere.