The Crown Point Franciscan Urgent Care webpage states walk-in's are welcome, between 0800 and…read more2000hrs. I arrived at 1800hrs on 5/14/25. The glass doors at the reception desk were locked and several staff were conversing among themselves. All but one staff member walked away. The remaining staff member asked if she could help me. I stated I'd like to see a doctor. She replied that there were no doctors. I replied your hours show you are open until 2000hrs. She said, no, we're only open until 1900 hrs. I replied "It's 1800hrs, now." She stated that they only take appointments after a certain time. She asked if I'd like to make an appointment. Frustrated, I said no and left. As a retired firefighter and EMT, married to a nurse, we will be sure to tell the first responder community of my experience.

I went there, checked in, sat down for about 30 seconds before I was called back. They took my…read morevitals easy peasy, and I waited about 30 more seconds for the doc to come in. He was very nice and diagnosed me in no time. Before I knew it, I was out the door and on my way to the pharmacy and then home. I will definitely go there again.

DO NOT BRING CHILDREN HERE…read more My son (2 yo) fractured his proximal tibia (leg) on last Saturday. I've been here several times as I'm new to the area and haven't found other reliable places. Simply, the x rayed him.. diagnosed the fracture and WRAPPED THE WRONG AREA. They wrapped it for a distal fracture instead. Mom's intuition had me at the ER the next day (Franscian Health) and they wrapped it correctly. I'm so pissed off. Just glad my son is okay. Thank God

just was seen in their office week ago they told me I'd get a bill before charging my card. never…read moregot bill and was charged 150 a week later very aggravating

How often do you have a great experience at a doc-in-the-box? Well, I did! Thank you to Diana…read morePoortenga, FNP-BC for being professional and thoughtful and explaining everything so well. Seriously, one of the best interactions I've ever had with the health care system.

**Warning, very long, but detailed review/rant- Went there back in March'25, had good medical…read moretreatment, quick and efficient.. After our insurance paid theirs part Midwest sent a statement reflecting the remaining amount--as they should. Check with payment in full, $254.xx was sent out, all being taken care of one month from time of service. HOWEVER, they charged our backup credit card on file, $150 the same day they cashed our check-2 weeks from date it was mailed. After seeing our card statement we found this discrepancy. After going into the office, finding out they can't do anything for us, but she was awesome getting us the breakdown of the details, arming us with our defense, lol. We then have to go to our bank, getting copy of the check processing paper trail. We ended up being on the phone for nearly an hour with customer care. Card refunded, alls good- Right? Smh nope, the following month, we get a new statement, showing a whole different amount due $109. We did nothing with that, figured it would work itself out. We get an email that $150 was sent to collections. I call again and they try saying that they refunded my credit card twice, hence why being billed again. I check my statement while talking and there's no 2nd credit, I ask which date/statement to check, she says May 13- i said that's the original refunded one. So I then do a detailed search, still just one charge, one credit. PSA- double check everything, especially medical billing, bc they do not care about you, your money. I feel they pull this scam type shit to see if they can get in under the radar. Like had we not got the credit back on our card, they would have just kept both amounts. Then sending a new bill for the $109, seems to be a reasonable amount, some may overlook that it's been paid, and pay again. Especially, seniors who go to the doctor often so what's a new statement...then pay it. Luckily this was for me and I don't go to the doctors hardly ever. We will not be going back to this place. 0 stars and highly don't recommend, just bc they are incompetent in the billing department. The medical staff was great though. 1 star bc I can't say none.

Had a back injury when I was a kid that I never really had looked at. Fast forward 12 years, and…read moreit's still causing me pain (go figure). Went to one doctor who pushed for an MRI, and then never got back to me. Waited a few months and decided to head here (Pinnacle) and give them a go. Was in so much pain at the time that I couldn't even sit down without tears welling up. Standing at an always angle was my only relief. They saw this. They knew this. This visit occurred around spring time 2025 I went in, did the routine, signed a waiver to release my MRI to them, and got some blood work scheduled for a little later on. Left very hopeful and optimistic with how genuinely invested the doctor seemed to be in fixing me. Gave me a lot of info. I never heard back from Pinnacle. No follow up, no "hey we have your MRI results and this is what they show", no emails, no calls/voicemails, not even a letter. Nothing. Pinnacle ghosted me. The lack of follow up and being all around a caring and professional healthcare organization is not the reason for the single star rating however. The rating comes from the fact that nobody got back to me, yet I OWED THEM MONEY. I paid my copay, and thought that was it. Next thing I know, I have a collections agency calling me about a debt stemming from my visit here at pinnacle. Had absolutely no knowledge of it. And when I called, I got a woman with a nasty attitude basically telling me I'm an idiot because they always send out PAPER MAIL about money owed. So not only did I not get a letter at all, but in 2025, you can't CALL ME OR EMAIL ME WHEN YOU HAVE MY INFO?? This came at the perfect time too, because I was just recently laid off from work. So now my credit will take a hit because I NOW don't have the $300 I could've paid off months ago Nice place inside, but absolute trash. Would never recommend. I will never go here or another affiliated healthcare company again. It's hard enough finding people who care, but this is ridiculous. Screw Pinnacle

Physician owned hospital conveniently located in Crown Point. Incredibly upbeat staff from the…read morefront desk check in to OR post op. A true treasure!

After 13 mini strokes and suffering some paralysis on my right side they seriously helped me…read moreovercome the issue. They were absolutely top notch.

We ended up here after a horrible experience at another urgent care. We walked in and were greeted…read moreand helped right away, checked my son in and they offered us crayons and pictures to color. Great touch! The facility is gorgeous, super nice! My son colored one half of his picture and we were called in. Within maybe 2 minutes of being in the room after his vitals were taken the doctor came in. This is such a shock to me because every urgent care or sometimes even primary care doctor, I swear we wait FOREVER. The doc was very nice and good with kids. We got his step test done right away and we were off with detailed paperwork to tell us what to do in the coming days. Was such a smooth and easy process with super nice and caring staff. This is the only urgent care I will visit even though it is a bit far from our house. Highly recommend!

Horrible! Won't go back here ever again! Waited for 2 hours wandering around the store could see…read morethe nurse at her desk doing something on the computer. Spent the last ten minutes waiting one aisle from the door looking at pain relief and wound care and go back to check and the door is closed and my name is no longer on the list! She claims she called my name several times and called me over the intercom. I think I would have heard it! Went to urgent care was seen be a real doctor in 20 minutes.

From the owner: MinuteClinic® in CROWN POINT is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Paid for an uber to get here and they are closed. Now I have to pay to get back…read more There's a sign on the door saying they closed early. Why not update your hours so that public knows. I feel so sick and this just wasted my time and money.

Title: Office Experience…read more I work as a caregiver at a site with 4 clients for a month now. One client arrived with a fever and was checked this morning. There was no issue until I received a phone call from an old school home phone which I am still learning to use, and was transferred to the Nurse Practitioner Teria. She was rude with a lack of respect throughout this call. First she asked "Is this a cell house?", and I have no idea what that meant, so I replied "Sorry I didn't catch that, this is a home where others live in too" and included I'm a caregiver. I continued, "is that what you meant?" And she rudely says "Yesss?" As if it was a dumb question. Then she asks what the nurse number is, and I'm so confused because my patient does not have a nurse here or in general which she kept trying to tell me there is, but my patient only has a doctor, which my coworker left the number for. So I told her let me check apologies Miss attitude, and it goes silent, and she asks if I'm still there. I say yes, I'm just looking for it, and she asks for my name and for me to spell it out. So I ask for hers, and she said for me to spell mine first. I have never experienced this, and for a Nurse Practioner to talk that way had me stunned.

My son had a bad spider bite and we went in on a Sunday at 8am to have it checked out. Everyone was…read moreso sweet and knowledgeable, they prescribed him antibiotics and steroids. I would highly recommend them! Professional, kind, knowledgeable!

I went to this clinic because I had a uti this last spring '24. Their billing company has not put…read morethe right codes for my bill to be paid by my insurance. Every month, I get a bill from the lab. They've told me the codes were wrong. I have called the billing company several times and told them they need to put the right codes because I'm getting a bill. Here it is, mid-August, and I just got another bill! I would've given a 5 star. I've always had fast service, and everyone was great. But, I'm on social security, so I am on a strict budget and can't afford an extra bill.

I wouldn't send my worst enemy to this so-called "immediate care" facility. The level of…read moreincompetence here is absolutely staggering. The doctors and nurses seem to have the medical knowledge of a toddler with a toy stethoscope. It's genuinely concerning that these people are allowed to treat actual human beings. I walked in hoping for competent care and left feeling like I'd just been an unfortunate participant in a bizarre experiment where they see how much nonsense they can spew before you walk out. If I wanted to be misdiagnosed and dismissed, I could've just asked Google and saved myself the time and frustration. At this point, I would trust a veterinarian more than the so-called "medical professionals" working here. At least vets have experience treating multiple species and seem to have a better grasp of basic healthcare than this disaster of a clinic. Save yourself the headache (and possibly your health) and go literally anywhere else.

We ended up here after a horrible experience at another urgent care. We walked in and were greeted…read moreand helped right away, checked my son in and they offered us crayons and pictures to color. Great touch! The facility is gorgeous, super nice! My son colored one half of his picture and we were called in. Within maybe 2 minutes of being in the room after his vitals were taken the doctor came in. This is such a shock to me because every urgent care or sometimes even primary care doctor, I swear we wait FOREVER. The doc was very nice and good with kids. We got his step test done right away and we were off with detailed paperwork to tell us what to do in the coming days. Was such a smooth and easy process with super nice and caring staff. This is the only urgent care I will visit even though it is a bit far from our house. Highly recommend!

Small town doctor that works very well with my elderly parents. He was kind and we had a good…read moreexperience.

From the owner: A local owned clinic in Northwest Indiana providing medical care, skincare, consultations, and…read moreexaminations. Dr. Mohammed Siddiqui MDD