Excellent service by Steven in sales made things happen and car delivered home within 24 hours. Also Service Director Jan and Tyler In service went above and beyond to service and upkeep my vehicle with great communication and fair pricing Thank you All. read more

Disappointing and Potentially Dangerous Service Experience - A Loyal Infiniti Customer I debated whether to write this review or contact Infiniti's corporate headquarters directly. Ultimately, I decided my experience needed to be shared. I am not seeking compensation or anything in return. My only hope is that the next woman or customer who visits this dealership receives better service, greater attention to detail, and more consideration than I experienced. As a loyal Infiniti customer who has owned ten Infiniti vehicles, I have always trusted the brand's quality and service standards. Unfortunately, my recent experience left me extremely disappointed and concerned for my safety. I traveled nearly seven hours from Jacksonville, Florida, to Troutman, North Carolina, for a weekend retreat. After arriving Thursday evening, I woke up Friday morning to discover one of my tires had only 17 PSI. Fortunately, a gentleman near our Airbnb helped inflate the tire and pointed out a staple or nail embedded in it. I drove to the Infiniti dealership and explained my situation, including that I had purchased my vehicle less than a year earlier and had tire protection coverage. The service advisor asked for documentation because Infiniti uses multiple warranty providers and also questioned whether I had purchased my vehicle from their dealership. After reviewing my paperwork, he confirmed my coverage and assured me they would take care of the issue. Later, the advisor informed me they had found a nail, then corrected himself and said it was a screw. He explained that they would patch the tire. I specifically requested a new tire, explaining that I was traveling alone, nearly seven hours from home, and concerned about my safety. He assured me that a patch would be sufficient because the screw was located in the center of the tire. Trusting his professional judgment, I agreed. After the repair, the dealership provided a complimentary car wash, which I appreciated. I signed the paperwork and returned to the Airbnb, believing the problem had been resolved. The following morning, I discovered that the exact same tire was completely flat, with my vehicle sitting on its rim. My friend contacted the same gentleman who had helped me the previous day. Once again, he graciously assisted us. After inflating the tire, he showed me that the same staple or nail he had identified the day before was still embedded in the exact same location. This raised serious concerns about the quality of the work performed. Either the tire was never properly repaired, or the technician repaired one puncture without thoroughly inspecting the tire for additional damage or confirming that it was holding air. Regardless of what occurred, this was unacceptable and potentially dangerous. Imagine what could have happened had I been driving alone at highway speeds, nearly seven hours from home, when that tire lost air again. The consequences could have been catastrophic. I immediately contacted the service advisor, who instructed me to return to the dealership. This time, they replaced the tire with a new one. While I appreciated finally receiving the replacement, what disappointed me most was the complete absence of an apology, acknowledgment of the seriousness of the situation, or explanation of what went wrong. As a woman traveling alone, I expected my concerns to be taken seriously, particularly after explicitly explaining my circumstances and requesting a replacement tire during my initial visit. I understand that mistakes happen. However, exceptional customer service is demonstrated by how a business responds when something goes wrong. A sincere apology, acknowledgment of the issue, and reassurance that steps would be taken to prevent a similar incident would have made a significant difference. Having purchased ten Infiniti vehicles, I find this experience especially disappointing. However, no customer should have to be a longtime, loyal customer to receive professionalism, quality service, and genuine concern for their safety. Again, I am not seeking compensation, reimbursement, or special treatment. I simply hope this experience encourages the dealership to reevaluate its service procedures, quality-control practices, and customer care standards. My request is simple: Please treat the next woman traveling alone--or any customer--with the respect, professionalism, thoroughness, and consideration they deserve. Customer safety should never be an assumption. It should always be a priority. I sincerely hope no other customer has to experience something similar, especially when the outcome could have been far more serious. read more

Worst place EVER to buy a vehicle. They sold me a car that lasted 6 months before they told me there was gunk in the motor and the car was a loss. The only option they gave me, after giving them a deposit on the car and making all my payments ($5000) on time, was a car with a 3 times higher payment!!!! Then they send me a check this July from 2024. No one will cash that and they know. The money was from the gap insurance that I was paying on my first car. Tried several times to contact them and even when I finally spoke to some on the site named Michael said he would check into it and to my surprise no one ever tried to contact me. STAY AWAy!! They will lie cheat and even steal fro you to make a deal. Be ready to be scammed!! read more

My vehicle is currently still at the service center, so this review is ongoing. In August, I brought my vehicle in for a cold-start high-pitched squeal. It was diagnosed as a serpentine belt issue and not covered under my extended warranty due to normal wear. I asked at that time that pulleys and tensioners be checked to ensure there was not a larger underlying issue, as the noise concerned me. I was told everything else checked out, so I proceeded with the repair. A few months later, the same noise returned. I dropped the vehicle off in mid-December and was later informed the issue was a timing chain repair estimated at over $6,000 -- just days after my extended warranty expired. I received a voicemail to notify me of the need for a $6400 repair, and ask if I'd like to be placed with a salesman so they can get me in something new. My concern is that the original noise was present and documented while the vehicle was still under warranty, and I have requested that this be reviewed as a continuation of the original concern rather than a new failure. Communication has been inconsistent, and I am still awaiting a discussion with the service manager regarding next steps. I am hopeful this can be reviewed fairly based on service history, and I will update this review once the matter is resolved. read more

Purchased a car from Lake Norman Infiniti and everything went well until our reply license plate never showed up. Contacted them about it and was instructed to pay taxes on SC and I did. Now a week later they don't answer the calls caller id! The follow up is not professional nor expected from a Infiniti dealership much less Uncle Bobs used car lot. They got their sale and now you're not important! read more

Was looking to trade in my vehicle and Samuel reached out. Told me to come by and that the process would take less than 30 minutes to get me an estimate. Just wasted my time as he did not give me an offer and also decided to drive my car Without asking. read more

I will not mention names but I will say this, I do not the manners or the overall professionalism of the staff specifically one of the finance team members due to very very poor communication skills. I am very surprised that the brand I trusted for many years as I have owned 6 Infiniti vehicles in past 20 years. I do not recommend Lake Norman Infiniti for simply not receiving the information I requested regarding one of my vehicles. A business establishment that employs a finance team member that 1- Does not respond to emails. 2-When he responds it comes across short lacking information requested. read more

Awful customer service. Tyler in the service department dismissed my wifes concern about a improper repair on the front bumper of her 2 month old QX60. She had to make a return trip 1 week later, same issue. The vehicle was sent to a body shop and promised to be delivered to our home after repairs. Now we get excuses on why its taking longer and Tyler has lied about the vehicles location. Very disappointing. read more

Horrible dealership and horrible sales manager. They do NOTHING BUT LIE. Since I bought vehicles from them. They Lied and scammed me out of a warranty that was supposed to be refunded and then LIED again and said that "oh the check has been sent" this was months ago and guess what..... still no refund. BUYER BEWARE OF THIS LYING MANAGEMENT. read more

I have owned 2 Infiniti QX60 and I took both of them to Lake Norman for service. Now I won't harp on the fact any search on the web will tell you that their engines and transmissions from the 2017 -2019 are CRAP, that being set aside if you have products that have given your customers a hard time the last thing they need is grief to go with it. That's about all I can say I got from Lake Norman Infiniti from the first contact their phone operators are mildly rude and they have a if you are not buying a new car then f off. I will be needing vehicles in the future and Lake Norman Infiniti will never be an option again. Judging by the reports of them in financial trouble in the US because of said poor quality products and service they may not be a option for anyone soon. So now I'm forced to drive over 20 miles to Infiniti of Charlotte because I refuse to give my money to people who have made me feel like and inconvenience to them. Infiniti of Charlotte will be the only place I will go to have my remaining Infiniti QX60 serviced yes Lake Norman is lees than 5 miles from my home but I would crawl a million miles over molton glass before I go back to Lake Norman Infiniti!!! Their service writers/technicians are not bad but you don't deal with them much. read more

They sold me car w leaking engine oil, after came back and was trying solve problem they offered to buy extension warranty and then blamed on insurance company, scam all around read more

Excellent service provided by Tyler Calvin. My Infiniti needed service and Tyler took care of everything. All of my questions were answered. He was very thorough and understanding and came up with most valuable solutions. Tyler Calven also gave me a beautiful loaner car while my vehicle was being service. He was super compassionate and thoughtful and did everything with a smile. Super grateful and appreciative and honored to have worked with him on my service journey. I've never had a better car experience! Thank you Tyler and thank you Infiniti. - Cynthia read more

I bought a car from this dealership several month ago. At the time when I was getting a car noticed that engine has little oil spots. Sales person told me if you noticed more oil leak come back and we take care of it. In several days noticed oil leaking from engine . Came back to check car with their technician, after inspection I was told "yes it leaks but nothing they can do". After debating and standing my ground I was offered to perches a warranty and in this case I can open claim and fixed leak. This offer was absolutely ludicrous and I could not believe them any more. As a matter of fact I have similar problem years ago with different dealership and a problem was fixed. But those guys just don't care, they a liars! read more

I worked with Terrence in trying to find a suitable car for myself, he was very helpful in getting me in the best car with the extremely bad position I was in, I had not credit or co-sign, and he was able to get me into a great car until I'm able to build my credit up. thanks to Terrence and all the staff at lake Norman Infiniti. read more

Best car buying experience EVER!! From the moment I inquired about a car for our daughter, the communication was fast and helpful. Michael went out of his way to make sure we were comfortable in the knowledge of the car! Our daughter is a first time buyer with no credit. They were very helpful in obtaining financing that she was comfortable with. Overall, we will definitely revisit this dealership. read more

Great dealership and super friendly environment . Very knowledgeable staff and everyone is always ready help

Be aware. Had oil change, filter and tire rotation. $500+ I had over inflated one of my tires. I didn't notice until I was on my way home. That tire was in the same place. It was not rotated. I filled out the survey explaining I was charged for something they didn't do and never heard anything from them. read more

Went there yesterday to try to buy a car. Jared, the salesman, lies to us about the car it's self, when it would be ready, etc. when we went to sign paperwork, he was so pushy and rude we withdrew the sale and he began to berate myself and my boyfriend. He cursed us out under his breath and RAN, hiding around the corner peaking at us like a child until his manager came to speak to us. The manager didn't seem surprised, I guess this is norma behavior for Jared.. if you want to buy a car from grown folks, go somewhere else, the salesmen are busy playing hide and seek.. read more

I had an awesome experience. Avon was my sales person and Jefferson finished the deal. I was recommended by my brother in law to visit this dealership. We went there currently owning a 2007 QX56 that we had since 2010. I already knew the quality of Infiniti. I wasn't sure what I wanted if I was going to walk off with the QX50 or QX60. Let me tell you when we left both my husband and I left with cars! I had an awesome experience and I got a gift in the mail today to put the icing on the cake! read more

I have to say our experience today at Lake Norman Infinity was excellent. I had my doubts waking onto the lot, especially after my experience at Keffer Mazda the day before. The salesman, Kobe, immediately put my wife and I at ease and made the entire experience painless. Yes, painless. They guy was professional and took a consultative approach avoiding canned comments such as "what can I do to get you in this car" or "where do you want your payments at." Instead, he asked some easy questions and gave us the keys to go for a test drive, by ourselves. Upon returning, he maintained that same professionalism, never pushing, at least by my standards, and asked the right questions to qualify us such as "do you have a trade in" and "will you be financing." We left without purchasing a vehicle and he maintained the same level of professionalism. It's likely we will be purchasing a vehicle from him and I will follow up with that experience. If you call, ask for Kobe. The guy is solid and understands what it means to be a consumer in a field that is full of terrible, fly by night salesman. read more

We took our car to Lake Norman Infiniti on Tuesday August16 because they offered to buy it at what we were asking . When we got there we talked to Tristan . He filled out all the paperwork then left the room and we thought he was going to get our check for our car . When he returned he said our check would be mailed to us and we would get it in about 3 days . When the check never came , I called him and he went to see if it had been mailed and it had not . That was on Friday August 19 so he told us they would mail it that day. Today is Wednesday August 24 and still no check . read more

I wanted to write an update to my previous experience with Lake Norman Infiniti. Previously, I gave Lake Norman Infiniti 2 stars based on my full experience from sales to delivery to issues concerning the vehicle after delivery. Since then Mr. Rick Zoerb, the owner reached out to me and expressed concern for the the less than stellar experience I encountered and was willing to assist in correcting the problems. After getting in contact with his office, the ball got rolling on attending to the issues that needed correcting. I received my vehicle back from the service department and the issues have been resolved to my utmost satisfaction and I feel confident in the work that has been done. Lake Norman Infiniti wants each and every experience to be excellent and even though my experience didn't start out as such, I can confidently say that they have done everything possible to correct the issues without any hassle and make sure that I am satisfied. In closing for my update, I can definitely recommend Lake Norman Infiniti to my family, friends and anyone out there looking to purchase a brand new Infiniti and if you're looking to service your vehicle then look no further. I want to send out a big thank you to Rick Zoerb, Renee Barrett, Rob Tancredi and John Presley. read more

Lake Norman INFINITI - Car Dealers Near Me - Cornelius, North Carolina

This dealership contacted me after seeing my "for sale" vehicle on marketplace. I informed them I have been offered $XX for my vehicle from another dealership so unless they were going to offer more no need to waste my time. They responded with very interested yes we can definitely be in the ballpark and would love for you to bring the vehicle in for us to see. I again reiterated it must be more than $XX because I live over 40 miles away. NOTE: They had all the pics and VIN, which would show what the vehicle looked like & mileage. I can only assume they wanted to smell it because that was all that was left to do. Them...Oh yes definitely can do that. So I proceed to drive an hour away - add miles to my LOW mile vehicle- waste my gas and two plus hours of my time for them to say... ummm we can't do that, but if you trade we can get you $2,000 LESS THAN what the other dealership has KNOWINGLY offered. So FYI, Lake Norman Infiniti, if YOU reach out to someone, YOU may want to be as upfront as they are!!! Left this dealership, which reached out to me, PISSED and in disbelief! read more

The best customer service department I have ever been to. Been here several times and the service is always top notch. They greet you properly and the waiting area is always stocked with coffee & beverages as well as a TV and free WiFi. I was able to get some work done while they took care of my car. They wash it every time and vacuum the inside after they're finished, and take the time to explain everything to you without selling you more than you need. I needed a few things, but Ray (great service manager) said it can wait and not over spend on items that would be taken care of in the next 2 services. Carried my bag out to the car while I paid and stayed with the car until I arrived and closed the door with one final hand shake. This happens every time. Highly recommend this dealership for service! read more

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I was going to buy the suv and they sold it with out me know about it and the sale team Jordan never called and told me Nothing when I was the first one who put the application in you is crazy to buy a car from these people read more

Overall buying process was easy (pre-arranged financing with my bank and went to dealership with a specific car in mind) and I love the car; however, I would strongly recommend reconsidering a purchase if you are not from North Carolina and will need to register the car in another state. When I specifically asked, I was assured that the registration process would be smooth given their use of a third party who specializes in out of state registrations. I followed up with the dealership each week for 7 weeks after buying the car before finally being told that the third party needed additional documentation due to me arranging my own financing. Normally, this would have been only a minor inconvenience; however, it's now a bigger issue for me because the dealership asserts that they can only issue one 30-day temporary tag, which is furthermore problematic for me because 1) My apartment complex tows cars with expired plates and 2) I will incur additional costs (~$54/day RT) due to having to Uber to and from work each day that I am unable to drive the car because of expired temporary plates. I have had the car for 8 weeks now and am still waiting on my license plates. read more

Purchased a used BMW less than two ago and was told that the extended warranty that they use would not cover the car and that they would find one and get back to me, never heard back. Now engine has seized and $10,000 to replace and dealership is telling me that they can't help me. It's great how they back what they sell. Don't buy from here. read more

I had the great pleasure of visiting our Lake Norman Infinity dealership this past weekend for our scheduled standard maintenance on our Q-56. I'll say this, "When you have a dealership happy to save you money, $800 to $1,000 dollars, concerned more about making sure you are taken care of and do what the say! You will keep me coming back every-time!!! Great Job! I always provide some feedback- Make sure 1/4 tank of gas is in all courtesy vehicles and clean. Since they need to be returned the same. Other than that, great Job! My wife left with all smiles!! MjM read more

Lake Norman INFINITI - My Wife Loves her Infiniti - Car Dealers Near Me - Cornelius, North Carolina

Five years ago, I purchased my first Infiniti from LKN Infiniti. Although I spent all day at the dealership completing my purchase, the outcome was well worth it! From the sales team to the mechanics, the communication and efforts to make me happy, were and are outstanding. I still own my Infiniti and continue to bring it to LKN Infiniti for maintenance services. Why? Because the service team is outstanding! Ray and Victor are great to work with! Their customer service is impeccable! I know my car is in good hands with them!! Judy K. read more

I brought my Infinity in for the dealership to buy. They were very excited to work with me and gave me a number that at first my husband wasn't happy with. After doing further research we discovered that they gave us a fair number so we reached out to let them know we were still interested can we come back to make a deal, they said sure that would be great. When I get there Jalen looked me in the eye and told me that he never gave me that quote and came in at a ridiculous number. Completely wasted mine and my husbands time, and they completely lied to us. I have bought two cars from them but that will be the last read more

Had a few minor issues when taking my Infiniti Q60 in for its first service, but Bill Elliott was quick to resolve any loose ends. Super responsive and friendly. He truly understands how to treat his customers and he tries hard to lead his team the same way. I will continue doing business with LKN Infiniti. - Jay read more

they sent me an email for $25 off on a new battery. there were no restrictions of any kind. here is their fine print. * Genuine INFINITI Battery only. See warranty information booklet for battery limited warranty details. Certain restrictions apply. See Retailer for details. Price and offer availability may vary by model. Taxes and fees additional. No cash value. Must present offer to redeem. May not combine with other offers. INFINITI vehicles only. Void where prohibited. Valid September 1, 2022 - October 31, 2022. SO I show up to buy a battery for my Infiniti and they say, WE WON'T sell it to you! NOT UNLESS you pay us over $100 to install it. DO NOT DO ANY BUSINESS WITH THIS PATHETIC OUTFIT. there was NO mention of any installation requirement. Classic bait then switch maneuver. read more

We recently purchased a new QX80 from Jefferson at this dealership. We had an excellent experience from start to finish. I couldn't make it into the dealership due to schedule conflicts, so Jefferson offered to drive it out to me. While he was at my home, he also took pictures of and specifics about my trade-in. The next morning, I was emailed a fair trade-in offer. I scheduled the purchase/pick up my new SUV and they had me driving away in my new vehicle in about an hour! The entire staff was welcoming and very helpful. I would recommend this dealership to anyone looking for an Infiniti. read more

I bought a vehicle Saturday and drove it home. I've never had a RWD vehicle and have always drive a FWD front wheel drive. I was very nervous about driving this vehicle. I called Avon back and Infiniti sold me the same vehicle that has a AWD all wheel drive. I love my vehicle now and have no worries about driving in the rain or wet weather. Salesperson Avon was awesome and very professional. I have bought multiple cars over the last 38 years and never had an issue. I felt so bad about returning the vehicle but Avon never once made me feel bad. I will always buy from Lake Norman Infiniti read more

This is my first time here with a new preowned Infiniti QX56 and Spoke with billy in the service Dept. over the phone about programming some key fobs and fixing an issue with the rear actuator causing noise every time you start the engine . Billy was very professional and made sure the car was completely checked Andrade for my wife to drive daily with our two little ones . Highly recommended and we will definitely be coming back here for future service . read more

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INFINITIS ARE GREAT CARS BUT THESE PEOPLE DON'T DESERVE OUR BUSINESS! Review based on experiences with Steve + Vinny but mostly this is based on Steve. Coming from a salesman and someone that has been to this dealership at least 10 times, I think everyone should read this if they want a fair and accurate description of the type of service to expect here! Salespeople are not only too pushy and obviously suck up to you but they become very rude and actually insult you if you give them answers they don't like. They gave me an absolutely ridiculous estimate on my trade in....they offered 25% lower than KBB's low range for what my car would be worth for a trade in in the condition it was in. They then told me that "noone goes by kbb, it doesn't mean anything." Salesmen also kept trying to get me into a lease even after i was adamant that i didnt want one. They badmouthed the dealership right next to them and said that Hyundai's are bad cars that need tons of maintenance. All in all, this is a place where they clearly treat you as a dollar sign and make no genuine attempt to even cover it up and appear like they car. They will low ball the shit out of you and claim they aren't even making money off you if you try to negotiate. My salesman even sat down w the numbers initially and tried to tell me that we could skip the haggling bc he already went through the trouble of getting the best price he could. I told him that it wasnt even close ...he comes back 1 minute later with an offer $2500 better....then the manager comes over and gives me a deal that was probably another g or two better than that..... ***Dont bother going here, check out the Hyundai place next door and see Michael Johnson. email me before you go and ill let him know you're coming so you can get a nice discount as my referral!*** read more

I wouldn't recommend this to a close friend or family member. The service is fine when I take it in for routine maintenance, but my initial post purchase experience was nothing but a headache. read more

At last..... returned the last Infiniti we shall have until either this dealership has new owners and mostly new staff or we move to another area which has a different dealership. Returned the leased G37S to Infiniti of South Charlotte.... very nice people... it's just too far.. Appears quite a few Lake Norman Infiniti ex customers frequent that dealer.... can't blame them... read more

I never write positive reviews. Never. I also flip into ragebeast mode easily when dealing with people trying to sell me a car. So when I tell you these guys knocked it out of the park, understand I have unrealistically high expectations that have never even come close to being met until now. Tyler, Jeremy, and Jesse worked like a well-oiled machine to get us the best deal possible and they did it with genuine smiles on their faces(I can smell a fake from mile away). To say I am happy with my purchase and my service would be a vast understatement. Go see them, tell them Lyla sent you. read more

This dealership offered me the WORST car buying experience I've ever had. Period. Please visit Lake Norman Infiniti if you crave the experience of being left in a small room waiting for an open hostile and rude manager to appear to tell you how the world works. You'll really appreciate his wisdom. Not every inquiry is going to result in a deal. I get it. However, please don't agree to something in order to lure somebody up the highway so you can start the shifty sales games. All in all, this dealership is run like it is the 1970s or 1980s with the level of shadiness and arrogance. BOTTOM LINE: If you live in Charlotte and feel the urge to fight the I-77 construction all the way up to the lake, don't do it. You'll thank me later. read more