My advice is if you're looking for professional, customer service, check out EuroEmpire. They are much more respectable and provide customer courtesy. This is something EuroEnvy highly lacks.
When customers pay their money, they are also paying for service. This was over a $1500 repair that I allowed them to perform on my behalf for this type of disregard, disrespect and lewd behavior which I received.
Everything was fine until after I paid my money. I came in to have the navigation/radio fixed. After checking over the car to ensure everything worked properly, I noticed my dvd navigation disc was missing. I asked the technician about this and he informed me that it was stuck in my old unit. I asked if I could retrieve my disc and was told I'd have to pay $500. Not understanding the reason for this, I simply questioned why was this the case. At that time, Shannon which acts as the receptionist interjected herself into the conversation, as well as Tom the owner, whom I was not speaking to as the technician named Tony tried to explain. Tom and Shannon became aggravated because I did not understand their answer to my question. Tom rudely yelled at me and said, "It's called a core charge! And either you can pay us $500 or we can put the old non-working unit back in your car!" At this point, as a petite 5 ft female weighing less than 115 pounds standing alone against 3 people who work for the shop, I felt attacked. Tom then yelled, "You don't need to be here anyway and proceeded to shut the door on me while I was standing there speaking with the technician. Luckily, I have the conversation recorded on my phone. I went into the shop to inform the other costumer of something because we had been conversing about something prior to this situation. Shannon aggressively approached me in front of the customer telling me to leave off the property and pulled out the phone asking for the sheriff's contact number.
I received an email from Carfax to write a review on my experience at the shop and I was truthful. The shop owner, Tom, or whomsoever is representing EuroEnvy blatantly lied in response to my review and stated that I came back in the shop to harass a customer then ran out of the shop. They also fabricated a lie claiming I threw my hands in Tom's face who is about 4 times my size. This could be revered as "assault" which I am not guilty of. Since they have cameras, I'd be curious for them to pull the tape for this fabricated lie. I simply stated to Tom that since he was being belligerent with me to disengage with communication with me. He refused and kept yelling at me props to closing the door on me. He seems not to have any decorum when it comes to professionalism. I've spoken to others whom have encountered his uncouth demeanor and their sentiments seem to be the same as mine.
Also, another fabrication in response to my carfax review is that it was understood that my dvd could become stuck. Again, this is a blatant lie and was never explained, hence the reason, I had to ask the technician why the navigation was showing that my disc was missing.
My advice is if you're looking for professional, customer service, check out EuroEmpire. They are much more respectable and provide customer courtesy. This is something EuroEnvy highly lacks.
When customers pay their money, they are also paying for service. This was over a $1500 repair that I allowed them to perform on my behalf for this type of disregard, disrespect and lewd behavior which I received.
Everything was fine until after I paid my money. I came in to have the navigation/radio fixed. After checking over the car to ensure everything worked properly, I noticed my dvd navigation disc was missing. I asked the technician about this and he informed me that it was stuck in my old unit. I asked if I could retrieve my disc and was told I'd have to pay $500. Not understanding the reason for this, I simply questioned why was this the case. At that time, Shannon which acts as the receptionist interjected herself into the conversation, as well as Tom the owner, whom I was not speaking to as the technician named Tony tried to explain. Tom and Shannon became aggravated because I did not understand their answer to my question. Tom rudely yelled at me and said, "It's called a core charge! And either you can pay us $500 or we can put the old non-working unit back in your car!" At this point, as a petite 5 ft female weighing less than 115 pounds standing alone against 3 people who work for the shop, I felt attacked. Tom then yelled, "You don't need to be here anyway and proceeded to shut the door on me while I was standing there speaking with the technician. Luckily, I have the conversation recorded on my phone. I went into the shop to inform the other costumer of something because we had been conversing about something prior to this situation. Shannon aggressively approached me in front of the customer telling me to leave and call police. read more
