1. Pitts Repair Service

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Concord, NC

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Pitts Repair Service

5.0 (3 reviews)

Services - Pitts Repair Service

Routine automotive maintenance

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4 years ago

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4 years ago

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9 years ago

Chris and his guys are best mechanic shop around. Don't pay dealer prices. He's fair and is focused on doing only the necessary fixes.

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Christian Brothers Automotive Concord

Christian Brothers Automotive Concord

(47 reviews)

I needed a vehicle inspection and have never had such an incredibly courteous, easy and quick…read moreservice experience. Alec quickly got me checked in and was very welcoming! I had everything needed going in and they were thorough but quick with the service. I couldn't recommend this business more and will tell all my friends! Thanks you for exceeding expectations!

I originally booked this appointment based on the positive reviews and called beforehand to confirm…read morethat my vehicle could be diagnosed in a timely manner so I could plan transportation accordingly. The appointment was scheduled through my warranty company for an electrical issue involving my car's radio volume. I arrived at 11:15 a.m. and chose to wait at the shop because I had already missed a day of work and had taken an Uber from 45 minutes away. I was told the diagnostic test would take a couple of hours. By 3:30 p.m., I still had not received any update on my vehicle. I noticed my car had been sitting for some time, and when I asked what had been found and whether I could review the diagnostic estimate being sent to my warranty company, I was not provided any clear information. After asking multiple times for an update and a timeline, Matt, the store manager, became condescending rather than addressing my concerns. The owner, Jade ("J"), then joined the conversation. Instead of providing answers, he appeared unsure of the status of my vehicle and had to ask his staff what was going on. He then asked me to step outside, despite the fact that I had remained calm, respectful, and was simply seeking information about my vehicle after waiting for several hours. Outside, the owner stated that he felt "uncomfortable." I found this troubling, as I had not been loud, disrespectful, or confrontational. As a black man this is definitely not ok. Rather than acknowledging the lack of communication, the wasted workday, and the inconvenience of being without transportation, my concerns were dismissed. The conversation became more uncomfortable when the owner raised his voice. I calmly asked him not to do so, and although he later apologized, the overall experience left me feeling disrespected and unwelcome. My frustration was never about the repair itself. It was about the poor communication, lack of transparency, excessive wait time, and the way I was treated when asking reasonable questions about my vehicle. Based on this experience, I cannot recommend this business.

Christian Brothers Automotive Coddle Creek

Christian Brothers Automotive Coddle Creek

(25 reviews)

I've been searching for a trustworthy and reliable mechanic for quite a while now, and have bounced…read morearound to all your typical car mechanic chains (Pepboys, Mieneke, etc.). To no avail, every time I went to one of those places with my car, I always walked out disappointed because of the service, quality of work, cost for labor, or a little bit of all 3. I'm happy to say I finally found what I was looking for with Christian Brothers Automotive. Lenny and Scott took great care of my car, and fixed everything I needed in a timely fashion. They were able to do front and back suspension, as well as replace a part that was giving off a check engine light in less than 24 hours. I greatly appreciated the correspondence throughout the entire process to let me know the updates with my car, and I thought it was very convenient that they offer a complimentary shuttle so you don't have to wait around while your car is getting worked on. They did such a great job that I came back the very next day to get front brakes and rotors done that they also got done in an extremely timely fashion. All of these parts needed to get done on my car for a while, and I was completely aware of it, so I know I wasn't taken advantage of like a lot of other mechanics tend to do to people. They kindly let me know of other services my car could benefit from in the not to distant future, but they weren't pushy at all for me to do it right away. Very satisfied! I made sure to let them know that they gained a long term customer in me! Highly recommend. Also, I think it's worth noting that the company's values are centered around Christian beliefs, so if you're looking for humble, honest, and straight forward car service, this is the place to go!

Excellent service with a smile. Knowledgeable staff. I recommend this business for auto repair for…read moreforeign and domestic.

Pitts Repair Service - autorepair - Updated October 2026

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